35 réponses à ce sujet

[killersinc]

I have undated my ME to the newest version and it still will not play. I bought the game today from gamestop and the CD key wasn't working with the free DLC. I have this game for my 360 but I wanted to experience this wonderful game through my computer, but currently I have no ability to play. 

Modifié par killersinc, 18 février 2011 - 06:21 .

[Moondoggie]

please list all of your hardware specs and any errors messeges you get when trying to play. This will help us troubleshoot

[killersinc]

Processor: AMD Phenom™ II X4 965 Processor (4 CPUs), ~3.4GHz

Memory: 4096MB RAM

Graphics card ATI Radeon HD 5700 Series 1 gb





There are no error messages. I have a digital copy and when I click on the link it gives me the option to play. Once I click that then it exits out of that screen and the icon for loading comes up for about 2 seconds then nothing. No message comes up, just a whole lot of frustration.

[killersinc]

Also have window 7 64 bit. That might be where the rub is coming from.

[Moondoggie]

Did you download and install the patch?

[killersinc]

Yep!

[killersinc]

I had an issue with it in the beginning before I jumped into the forums. When I was trying to configure it ,the first time, the game configuration window would stop responding immediately. So I reinstalled and now this is happening.

[SSV Enterprise]

Try downloading DirectX 9.0c here.

[killersinc]

it doesn't work with DX10?

[Gorath Alpha]

killersinc wrote...

Processor: AMD Phenom™ II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 4096MB RAM
Graphics card ATI Radeon HD 5700 Series 1 gb

There are no error messages. I have a digital copy and when I click on the link it gives me the option to play. Once I click that then it exits out of that screen and the icon for loading comes up for about 2 seconds then nothing. No message comes up, just a whole lot of frustration.

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon X2 / Pentium D / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz
Operating System / Service Pack: WindowsXP with SP #?, Win7, Vista ? 
System RAM: ? ? GBs (MBs, if less than 1024 ? )
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD, so please answer which of them you have)
Video Card Model: (examples) Radeon HD 5670 / Geforce GT 240
Video Card Driver Date & Version: Catalyst ?.? / Nforce ??.??
 . . (please use the numbers, and dates, *not* the word "latest")
Video Card onboard RAM: ? ? ? MBs
Audio Driver Date & Version
Sound Card Manufacturer:
Sound Card Model:

sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx

(And this is only for the raw hardware & driver variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

It's all there, in the requirements, and on the DVD.  Dx9 is required because Dx10 / 11 is incomplete.

SSV Enterprise wrote...

Try downloading DirectX 9.0c here.

He means that it should be downloaded, installed, and the system rebooted, then try the game again.  The mere act of collecting the copy of Dx9 isn't sufficient at all.  I would guess you probably know every bit of that, but given the fact that the majority of readers in forums like these are folks who don't write messages, just read some, it needed saying. 

Modifié par Gorath Alpha, 17 février 2011 - 05:14 .

[SSV Enterprise]

No, it uses DirectX 9.0c, which Windows 7 does not come pre-installed with.

[killersinc]

Did it and it didn't work.

[killersinc]

Just seen that I haven't updated them in a bit. So I will go for that. I have played many other games with no issue. Seems weird if that fixes it.

[killersinc]

Nope still having a failure to launch. The driver I have 8.821.0.0 Just got the latest update. Re-downloaded the patch. Still tries to load then the program shuts down.

[killersinc]

All of my drivers are current for my sound, which my sound is integrated into my motherboard

[Gorath Alpha]

I don't know where you went for video drivers.  The correct number is "11.2"

Catalyst Software Suite         93.5 MB       11.2         2/15/2011

This is the correct place to go:

http://support.amd.c...ages/index.aspx

Modifié par Gorath Alpha, 17 février 2011 - 05:13 .

[killersinc]

I got the number from the dxdiag but I got my update from AMD

[killersinc]

Does anyone know if the 64 bit edition of windows 7 can even play this game? 

edit: I don't know why it wouldn't work with windows 7. I got empire earth 2 to work for my system and it is a lot older than ME.

Modifié par killersinc, 17 février 2011 - 02:46 .

[killersinc]

Going to try to uninstall one more time and if it doesn't work then I am just going to give up. 20 dollars blown.

[killersinc]

Still not working.. Anyone at bioware want to help me out here?

[Gorath Alpha]

Official Support is at EA.  Bioware isn't in here.  Read the sub heading at the top of this place.

Modifié par Gorath Alpha, 17 février 2011 - 10:32 .

[Fredvdp]

killersinc wrote...

Does anyone know if the 64 bit edition of windows 7 can even play this game?

Windows 7 64-bit is not officially supported, but maybe you can get it to work by finding the Mass Effect executable, right clicking it to go to properties and change the compatibility to Windows XP. Make sure you run as administrator.

Modifié par Fredvdp, 17 février 2011 - 10:39 .

[SSV Enterprise]

The issue isn't 64 bit Windows 7. I have a W7x64 laptop and a W7x64 desktop and both run Mass Effect fine, without jumping through compatibility and run as admin hoops.

[killersinc]

Tried running it in admin and it worked. Thanks all for the help.

[Commander of the Grey]

I'm having the exact same problem even though I have done all of the above. I hit play and it freezes everything. My specs are enough that I can play DA origins and even the DA2 demo with no problem. Windows 7 Vista. Kind of wondering because when I downloaded the patch the first time, it said it might not have installed properly so I clicked on instal with recommened settings. It still froze so I uninstalled everything and tried again. Even the patch. My Mass Effect icon under my uninstal program menu still reads version 1.00. I seem to recall DA changing to 1.04 when I installed it's patch. Could that be part of my problem?