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Dragon Age Unofficial Troubleshooting FAQ


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#1
JironGhrad

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This is a compilation of fixes for Dragon Age: Released by the Unpaid Tech Support group (with a special thanks to Dateranoth and ChandlerL for their hard work and to Lapsus for his Impulse fix, and also to HemisH for his wonderful DLC FAQ)
Table of Contents:

1)Game won't start after updating to patch 1.01 (or... my play button no longer works)

2)Fix for Vista and Windows 7 Users Games Explorer Link not working

3)Fix for Crashing to Desktop on Multi-core systems (also slows the memory leakage)
Fix for Phenom Quad Core Processors

4)Fix for strange issues with my game such as scripts not firing or party interactions not working and “Module will not load”

5)Fix for Physxloader.dll not found and other PhysX-related errors

6)Fix For Digital Copies: “Configuration error please reinstall” and "Steam DVD-Keys"

7)Fix for game minimizing to desktop frequently.

8)General Troubleshooting Tips

Modifié par JironGhrad, 16 novembre 2009 - 02:58 .


#2
JironGhrad

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We recommend patching to 1.01!

Do this if the game won't start after updating to 1.01:

The patch was built with an updated version of the MS VC++ 2005 ATL runtime libraries.

http://www.microsoft...&displaylang=en

scroll down to:
vcredist_x86.exe  --> DOWNLOAD ( regardless of whether you are running 32bit or 64bit you need THAT x86 file )

(To confirm you got the right file, you can check the file size; should be approx. 2.61 MB).
You will want to use the x86 version for ALL OS’s!

Fix for Vista and Windows 7 Users Games Explorer Link not working:

It's a corrupted game definition file that was installed from the
update. You'll need winrar or winzip (version 10+).
Navigate to your DVD open the data folder and then open apps_ship.rar .

Inside
the rar file will be a folder bin_ship. Open it and then copy the file
daoriginsgdf.dll to the same directory in your Dragon Age install
folder overwriting the existing ( or alternatively you can back it up
somewhere first ) . This will fix the problem.

If you don't want or can't do all that, then just navigate to your Dragon Age
install folder and make a shortcut directly to DAOriginsLauncher.exe
and that will let you play. (Won't fix the Games Explorer though.)

Fix for Crashing to Desktop on Multi-core systems (also slows the memory leakage)
This applies especially to AMD processors but also affects some Intel Core 2 Duo and Core 2 quads!
For dual core set to CPU 1 only, for quad core set to CPU 2 and 3, for i7s set to 4, 5, 6, and 7.
 
Set processor affinity
Open windows Task Manager. Right click on the Taskbar of your windows vista desktop and select Task Manager or press Ctrl+Shift+Esc to open Windows Task Manager  
Click on the Processes tab
Click on the Show processes from all users button, at the bottom
Click the Continue button for UAC prompt
Right click the process (application) whose processor affinity you want to change
Click Set Affinity
Check the CPU(s) that you want the process (application) to run on and click OK
 
 
Fix for strange issues with my game such as scripts not firing or party interactions not working and “Module will not load”

This is often caused by the Dragon Age Toolset. If you have the toolset installed and you’ve messed around with it (including beta versions), the toolset may be overriding the scripting of the single player experience.

BryanDerksen wrote...

A new version and patch for the toolset should be coming out early next week to address this. It's a sneaky subtle bug that we missed during testing since we unfortunately weren't able to get our beta testers full copies of the game pre-release. The problem is that the version of the core resources that came with the toolset have different internal ID numbers on the plot files, including the plot file that keeps track of which followers you've got in your party, so if you export anything that includes core resources (ie practically everything) the game will lose track of the values stored in them. If you then save the game those incorrect plot values wind up stored in the savegame, so simply removing the exported resources won't fix things on their own.

There's a thread at http://social.biowar.../index/114380/2 that discusses the issue in more detail, and includes some suggestions on how to get your party members back by editing your savegame to put the correct values in there manually. If you have a savegame from immediately before you first tried exporting something with the toolset, you might also want to try that again after you've cleaned out your override directories.

the Original Post by Brian (from Bioware)


The Fix:
1) Load toolset, go to tool > export > Empty Export Directories

2) FIND:
Windows XP: My Documents\\BioWare\\Dragon Age\\modules
Windows Vista: Documents\\Bioware\\Dragon Age\\modules
*Delete the single player folder*

3) FIND:
Windows XP: My Documents\\BioWare\\Dragon Age\\packages\\core\\override
Windows Vista: Documents\\BioWare\\Dragon Age\\packages\\core\\override
*Delete everything in this folder*
Fix for PhysXloader.dll not found and other PhysX errors 

1) Try manually installing the PhysX System Software from your Dragon Age DVD. It's located in software folder and it's called, "PhysX_9.09.0408_SystemSoftware.exe"

2) Go to Nvidia's site and install the latest Physx system software. YOU NEED THIS IF YOU HAVE WINDOWS 7!!!
http://www.nvidia.co..._9.09.0814.html

Fix For Digital Copies: “Configuration error please reinstall” and "Where are my Steam Keys?


Download the EADM:

http://eastore.ea.com/eadm

Direct2Drive instructions:
Install it and then run it. Click the login tab and then log in to your
EA account. Should be the same account you use to login here. Next
click the activation tab. Activate your copy using the Key provided to
you by Direct 2 Drive. Next goto downloads and it should show up as
already downloaded with the option to play. 

Steam Keys:

Dateranoth wrote...

...Users need to know the key they need to register when using steam is found in the configuration utility under the game tab.


 
Fix for game minimizing to desktop frequently.

The game minimizing to the desktop is apparently primarily tied to AVG 9.0.  It doesn't happen with the 8.5 version, only 9.0.  Some users have been able to resolve the issue by toggling AVG into "game mode" but this is not 100% reliable. The only 100% reliable fix thus far has been removing AVG and replacing it with something else.  Should you chose to do this we're recommending Microsoft Security Essentials (free and a lower RAM/CPU load than AVG 9.0).

General Troubleshooting Tips
 
Run Microsoft update: http://www.update.mi...icrosoftupdate/
Get Microsoft update and select "custom"
Then have it install all the optional updates as well as the critical ones. That often fixes unknown
errors of a variety of kinds.
Don't just use windows update or the "automatic updates" as those only patch certain things... do the manual update too as “optional updates” are quite often necessary for a good gaming experience

Modifié par JironGhrad, 17 novembre 2009 - 09:58 .


#3
JironGhrad

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DLC issues are resolved here... read carefully because they have fixes for just about everything that goes wrong with DLC

Modifié par JironGhrad, 14 novembre 2009 - 05:24 .


#4
mufuti7

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/bump although I wish you had a fix for my problem heh

Setting core affinity to one core - should it have an impact on performance?

#5
JironGhrad

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it will depend on the processor (unless it's running at something less than 2.2 ghz, it shouldn't slow down much, if at all)

#6
GhoXen

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While it may not be exactly technical, I think you should add "Try pressing 'H' when companion AI stops working" somewhere up on that list. That's one of the more common questions around here.

#7
JironGhrad

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GhoXen wrote...

While it may not be exactly technical, I think you should add "Try pressing 'H' when companion AI stops working" somewhere up on that list. That's one of the more common questions around here.


typically if the AI stops responding (party stands around in combat and such) then it's the toolset issue rather than being stuck on hold... they still fight while on hold

#8
Hawkahn

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Set processor affinity

Open windows Task Manager. Right click on the Taskbar of your windows vista desktop and select Task Manager or press Ctrl+Shift+Esc to open Windows Task Manager

Click on the Processes tab

Click on the Show processes from all users button, at the bottom



Here I get lost:



Click the Continue button for UAC prompt

Right click the process (application) whose processor affinity you want to change

Click Set Affinity

Check the CPU(s) that you want the process (application) to run on and click OK



Continue button? UAC prompt?

#9
ChandlerL

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Looks great mate.



Cheers



-Chan

#10
Hawkahn

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Oooh I got it now. :P

Bumpeti.

#11
GhoXen

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JironGhrad wrote...

GhoXen wrote...

While it may not be exactly technical, I think you should add "Try pressing 'H' when companion AI stops working" somewhere up on that list. That's one of the more common questions around here.


typically if the AI stops responding (party stands around in combat and such) then it's the toolset issue rather than being stuck on hold... they still fight while on hold


Well, the thing is most people who asked that question here consider party member not following as companion AI failure, no? I think I saw a thread about it just half an hour ago, solved by the golden hold button.

#12
JironGhrad

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GhoXen wrote...

JironGhrad wrote...

GhoXen wrote...

While it may not be exactly technical, I think you should add "Try pressing 'H' when companion AI stops working" somewhere up on that list. That's one of the more common questions around here.


typically if the AI stops responding (party stands around in combat and such) then it's the toolset issue rather than being stuck on hold... they still fight while on hold


Well, the thing is most people who asked that question here consider party member not following as companion AI failure, no? I think I saw a thread about it just half an hour ago, solved by the golden hold button.


Perhaps, though that's not really a technical failure per se...

#13
GhoXen

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What's technical or not seems irrelevant to the public interest, sadly. Whatever solves the problem appears to be the most sought after answer on this board.

#14
dragoaskani

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Hammer to the keyboard would fix their problem too. Hmm actually thats great advice we should telling them to smash their computer.

#15
JironGhrad

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dragoaskani wrote...

Hammer to the keyboard would fix their problem too. Hmm actually thats great advice we should telling them to smash their computer.


I knew a guy who got fired for the "supposedly urban legend" of telling someone they were too stupid to own a computer.  Truthfully, if you work in a PC call center, that's the way to go out on your last day...

#16
RavinXX

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Bumpy bumpy boobies.... Are not good. Get a mammogram.
A friendly reminder to our female community members.

Modifié par RavinXX, 15 novembre 2009 - 02:38 .


#17
Jam442

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Well i have tried every single tip that i have come across, and nothing has solved my crashing after saving problem.

#18
snowtarg360

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Bump. This fix in this thread works for party selection issues after you've messed with the toolkit.

Modifié par snowtarg360, 15 novembre 2009 - 03:09 .


#19
zacrobmer

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This should be a sticky.

#20
JironGhrad

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Hey again Jam... I have a suggestion, whenever the game autosaves... move a tiny bit and quicksave, that should prevent your saved game from ever being in a place where it wants to load and then save

#21
Dateranoth

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Looking good so far. Still working with some guys having trouble installing ( corrupt rars and so forth ) and also with some of the guys who are crashing after character creator. ... bump

#22
JironGhrad

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Good to hear Dater... you on Live now?

#23
Dateranoth

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Any new thoughts on the game not installing for some people? I read one post that successfully installed using EADM after running the EADM in windows xp compat mode, but most of the users with the problem have been using xp... soo. bump

#24
Hawkahn

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I did the multicore setup as suggested and im delighted to say that it seems to be working. Comp is now running on default clocking and fan is nice and quiet again. TNX!



Why isnt this a sticky?

#25
Brygard2009

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When using vsync on you need to also enable triple buffering in your video card settings to on,that way you wont get half the fps this a must.



Bump