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Dragon Age Unofficial Troubleshooting FAQ


334 réponses à ce sujet

#151
Homie10

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I saw a huge thread with people complaining about crashing with ATI cards, so I have some info that might help. I was playing in Vista on a GTX 260 and the game ran without any problems at all. I upgraded to Win7 64-bit with an ATI HD5870, and that's when my problems cropped up. Crashes every 5-15 minutes. I finally fixed the crashing by :

1. Disabling ATI HD Audio in Device Manager (I have a sound card, and also can use onboard sound anyway)
2. Turning off Catalyst AI in CCC.

I did not have to underclock, turn off any in-game audio features, disable anti-aliasing, etc. Playing on absolute max settings.
I'm not sure which of the two solutions above (or maybe it was both) fixed the crashing for me, but I was just so happy things got resolved that I didn't bother going back to figure out which one did it for me.

Note: I never had the Ostegar crashing problem, only frequent intermittent lock-ups, so this solution may not help with that particular error.

Other specs are: C2Q 9550 @ 3.6GHz, 4GB Ram, P5Q Deluxe, Catalyst 9.11

Modifié par Homie10, 02 décembre 2009 - 06:44 .


#152
JironGhrad

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Homie10 wrote...

I saw a huge thread with people complaining about crashing with ATI cards, so I have some info that might help. I was playing in Vista on a GTX 260 and the game ran without any problems at all. I upgraded to Win7 64-bit with an ATI HD5870, and that's when my problems cropped up. Crashes every 5-15 minutes. I finally fixed the crashing by :

1. Disabling ATI HD Audio in Device Manager (I have a sound card, and also can use onboard sound anyway)
2. Turning off Catalyst AI in CCC.

I did not have to underclock, turn off any in-game audio features, disable anti-aliasing, etc. Playing on absolute max settings.
I'm not sure which of the two solutions above (or maybe it was both) fixed the crashing for me, but I was just so happy things got resolved that I didn't bother going back to figure out which one did it for me.

Note: I never had the Ostegar crashing problem, only frequent intermittent lock-ups, so this solution may not help with that particular error.

Other specs are: C2Q 9550 @ 3.6GHz, 4GB Ram, P5Q Deluxe, Catalyst 9.11


This sounds like an audio conflict (which is why disabling the audio fixed it.) It's never a good idea to have both the on-board sound and a stand-alone sound card enabled as it causes a variety of resources conflicts within the OS.

#153
Woffen5

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Well, I cant get past the landsmeet, no matter what I do. Setting to one core, turning off catactlyst ai, turning off ati hd audio device(why is there one anyway?), shutting down all other apps.. it simply slows down to a halt. Bioware has to fix this..

#154
burtonthedog

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Whenever I try to save the game crashes and I have to reboot. The message tells me there's a problem with igxpdv32.dll. Does anybody know how to fix this?

#155
lambo2655

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I seem to have narrowed down my game crashing issues to timing with using the autosave. I'm going to try disabling that to see if makes a difference.



Still think this game suffers from memory leaks as well as other issues and only a patch will fix those.

#156
retardstrength

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I can't go into dust town or the Diamond hall in Orzammar without the the game becoming stuck at the loading screen. I've never had this problem before and all other areas work fine.

#157
Aeadan

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Hey all,

I'm having trouble skimming through the posts on these forums to find my issue and this thread seems to be the best one to post too...

Ok, I have an issue with freezing in kokiri wilds (pretty sure thats how it's spelt). I have recently upgraded my machine. My old one had constant crashing issues but the new machine seems to be handling general gameplay fine. When entering the wilds to do the quest to collect darkspawn blood, etc.  i make about 4-5 steps then the game freezes and stops responding. I have tried a couple of fixes such as setting the core settins for afinity, changing graphics around to minimum in-case that was an issue (which I diubt) I use on-board sound so I can't see that being an issue with confliction.

Currently running i7 950 (3.07Ghz), GTX295 nvidia card, 12 gig of ram and running Vista (already a bad idea)... can't think of any other relevant info.

I bought the game through steam so would love to avoid re-install (i.e. re-download) but willing to if thats what it takes.

Has anyone encountered this issue or may be able to hazard a guess? Unfortunately, I get no error message (haven't checked windows logs yet as I'm now at work :P) Image IPB

#158
trackzilla

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can someone help me I cant drag my newly aquired skill to my quickset bar????

#159
Aghix

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im getting graphical glitches again. they just started when i played 1.02 for a while, but i cant say it wouldnt have happened in 1.01a/b as i didnt play it much in fear of more bsod.

screens:

http://i49.tinypic.com/e5s55c.png
http://i46.tinypic.com/23shkee.png

these are mild cases...sometimes there would be black cut up stripes all over my screen and u couldnt barely see anything. also when i went to talk to flemth, her hair texture messued up and stretched across my screen and i couldnt see. i think some of problem revolves around objects in game messing up and like exploding and their textures get stretched over my screen, but im not sure if this is the fast all the time. sometimes like in the pics i posted, the cut up pieces flicker all over my screen, and others, they just are stationary and rotate with the camera. its making my game unplayable and its again beginning to irritate me.

amd athlon 64 x2 6000+ 3.0ghz (dual core. latest drivers, and dual core optimizer)
OCZ PC2 6400 DDR2(i believe) 2gb
asus m2n32-sli deluxe/wireless mobo
evga geforce 8600GTS ( 195.62 driver)
windows xp sp3

running patch 1.02

programs running in background: eset nod32 antivirus + malwarebytes' anti-malware. xfire. evga prcision (allows me to set gpu fan speed to 100% for better cooling). logitech mouse + keyboard program thing.

i have used the amd fusion tool to disable all of that stuff also, and leave only the essential windows programs running and i have still gotten the graphical glitches (i dont exactly know what to call them)

EDIT: actually i did manage to get a screen of the flemeth hair texture glitch. i just found it. posted below. they stayed static like that and would move with her head when she looked around or i rotated the camera.

http://i47.tinypic.com/2w6apaw.jpg

Modifié par Aghix, 08 décembre 2009 - 02:48 .


#160
JohnF1986

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Since 1.02 the game shows the "please reinstall" error for me (bought from D2D UK), but the usual method of resolving this, as posted in the FAQ, does not work. Any suggestions?

#161
JironGhrad

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Aghix wrote...

im getting graphical glitches again. they just started when i played 1.02 for a while, but i cant say it wouldnt have happened in 1.01a/b as i didnt play it much in fear of more bsod.

screens:

http://i49.tinypic.com/e5s55c.png
http://i46.tinypic.com/23shkee.png

these are mild cases...sometimes there would be black cut up stripes all over my screen and u couldnt barely see anything. also when i went to talk to flemth, her hair texture messued up and stretched across my screen and i couldnt see. i think some of problem revolves around objects in game messing up and like exploding and their textures get stretched over my screen, but im not sure if this is the fast all the time. sometimes like in the pics i posted, the cut up pieces flicker all over my screen, and others, they just are stationary and rotate with the camera. its making my game unplayable and its again beginning to irritate me.

amd athlon 64 x2 6000+ 3.0ghz (dual core. latest drivers, and dual core optimizer)
OCZ PC2 6400 DDR2(i believe) 2gb
asus m2n32-sli deluxe/wireless mobo
evga geforce 8600GTS ( 195.62 driver)
windows xp sp3

running patch 1.02

programs running in background: eset nod32 antivirus + malwarebytes' anti-malware. xfire. evga prcision (allows me to set gpu fan speed to 100% for better cooling). logitech mouse + keyboard program thing.

i have used the amd fusion tool to disable all of that stuff also, and leave only the essential windows programs running and i have still gotten the graphical glitches (i dont exactly know what to call them)

EDIT: actually i did manage to get a screen of the flemeth hair texture glitch. i just found it. posted below. they stayed static like that and would move with her head when she looked around or i rotated the camera.

http://i47.tinypic.com/2w6apaw.jpg



That "looks" like GPU overheat.  Does the NVidia software you're using have a temp gauge on it? Can you give us the measurement while running the game please?

JohnF1986 wrote...

Since 1.02 the game shows the "please reinstall" error for me (bought from D2D UK), but the usual method of resolving this, as posted in the FAQ, does not work. Any suggestions?


I, personally, am not that familiar with D2D... but to clarify, you ran the EADM and tried to re-authenticate the game and it failed.  Did you apply any of the earlier version patches prior to installing 1.02?  If so did it have the same problem as 1.02 is now having?

#162
Aghix

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JironGhrad wrote...

Aghix wrote...

im getting graphical glitches again. they just started when i played 1.02 for a while, but i cant say it wouldnt have happened in 1.01a/b as i didnt play it much in fear of more bsod.

screens:

http://i49.tinypic.com/e5s55c.png
http://i46.tinypic.com/23shkee.png

these are mild cases...sometimes there would be black cut up stripes all over my screen and u couldnt barely see anything. also when i went to talk to flemth, her hair texture messued up and stretched across my screen and i couldnt see. i think some of problem revolves around objects in game messing up and like exploding and their textures get stretched over my screen, but im not sure if this is the fast all the time. sometimes like in the pics i posted, the cut up pieces flicker all over my screen, and others, they just are stationary and rotate with the camera. its making my game unplayable and its again beginning to irritate me.

amd athlon 64 x2 6000+ 3.0ghz (dual core. latest drivers, and dual core optimizer)
OCZ PC2 6400 DDR2(i believe) 2gb
asus m2n32-sli deluxe/wireless mobo
evga geforce 8600GTS ( 195.62 driver)
windows xp sp3

running patch 1.02

programs running in background: eset nod32 antivirus + malwarebytes' anti-malware. xfire. evga prcision (allows me to set gpu fan speed to 100% for better cooling). logitech mouse + keyboard program thing.

i have used the amd fusion tool to disable all of that stuff also, and leave only the essential windows programs running and i have still gotten the graphical glitches (i dont exactly know what to call them)

EDIT: actually i did manage to get a screen of the flemeth hair texture glitch. i just found it. posted below. they stayed static like that and would move with her head when she looked around or i rotated the camera.

http://i47.tinypic.com/2w6apaw.jpg



That "looks" like GPU overheat.  Does the NVidia software you're using have a temp gauge on it? Can you give us the measurement while running the game please?


nvidia doesn't, but the evga precision program i use to turn my gpu fan up reads the temp to be 65c- <80c depending on what im doing in game (loading screen is 65c, normal gameplay varies at higher temps). the highest ive ever seen the temp go was 80c and that was with the fan not turned up all the way. that was only once also. it rarely breaks above 75c-76c

normally it is in the 70c+ range for gameplay. the card idles at desktop at 54c

Modifié par Aghix, 08 décembre 2009 - 10:04 .


#163
JironGhrad

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That seems kinda warm, to be honest. My regular temps even with an overclocked P4 and overclocked RAM are around 40c idle and up to 60c at top end. Maybe check and see if things need cleaning out? I'm also a "big fan" (pun intended) of the big fan; when practical: opening the side of case and inserting a $10 fan of the 10-12" box variety does wonders for cooling and helps reduce dust accumulation too.

#164
Titius.Vibius

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My 9800 GT tops at 61c even on a hot day, but like JironGhrad have said installing fans with airflow going out really helps to isolate those heat issues.

#165
JironGhrad

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Using the "open side" method my system usually runs around 10 degrees F warmer than the ambient air, which actually accounts for most of my variance. My office is on the west side of my house and tends to get warmer in the afternoons/evenings which, coindentally, is when I most often find time to play.

#166
Pedromos

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hi can anyone help ?i'm finding great difficulty negotiating the spirit gates in the mage tower i'm clicking away but the gate hardley ever works i'm stuck in a room with a spirit gate the only exit and i cant get out !help

#167
Aghix

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JironGhrad wrote...

Using the "open side" method my system usually runs around 10 degrees F warmer than the ambient air, which actually accounts for most of my variance. My office is on the west side of my house and tends to get warmer in the afternoons/evenings which, coindentally, is when I most often find time to play.


leaving the side off of a case is bad, it disrupts the normal air flow.


also jiron, yea i see alot of people saying their temps around 40c-60c, i dunno what is with mine, but it always runs at around the temps i said. my cpu runs nice and cool, but i dunno what my pc temp is in general.

#168
ShrikeBTR

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"nvidia doesn't, but the evga precision program i use to turn my gpu fan
up reads the temp to be 65c- <80c depending on what im doing in game
(loading screen is 65c, normal gameplay varies at higher temps). the
highest ive ever seen the temp go was 80c and that was with the fan not
turned up all the way. that was only once also. it rarely breaks above
75c-76c

normally it is in the 70c+ range for gameplay. the card idles at desktop at 54c"

You might want to do a little research and see how hot the card should be running. I am not familiar with that card at all, but I know some cards do run hot. My 3870 during heavy load will hit 75-80+ or even higher, and for that card, that is ok.

#169
Vespillo Infensus

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The 8600 GTS is a mainstream card and struggling to keep the game going. In combination with the high CPU load this game causes, it is pure logic that the temperature in your case is rising. GPU's can easily deal with temps of 90 degrees so you shouldn't worry about that as long as they remain stable. Nvidia is known for pushing older/slower cards to their limit with their latest drivers. When they push it too far you can have artifacts. I had similar issues with a 6800GT card. Try an older driver. If i am not mistaking your card has only 256MB video memory. Lower the overal detail. make a save point at an artifact intensive area. Load that save when your system is cooled down. If you have the artifacts straight away you have a driver issue. When a card is damaged by overheating you get artifacts on your desktop, during booting etc...

#170
Aghix

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Vespillo Infensus wrote...

The 8600 GTS is a mainstream card and struggling to keep the game going. In combination with the high CPU load this game causes, it is pure logic that the temperature in your case is rising. GPU's can easily deal with temps of 90 degrees so you shouldn't worry about that as long as they remain stable. Nvidia is known for pushing older/slower cards to their limit with their latest drivers. When they push it too far you can have artifacts. I had similar issues with a 6800GT card. Try an older driver. If i am not mistaking your card has only 256MB video memory. Lower the overal detail. make a save point at an artifact intensive area. Load that save when your system is cooled down. If you have the artifacts straight away you have a driver issue. When a card is damaged by overheating you get artifacts on your desktop, during booting etc...


thanks. i would downgrade to an older version, but which is good. the lowest i heard ppl go was 18x.xx and everyone i read about stated problems with those as well as the 191.xx

#171
Vespillo Infensus

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Aghix wrote...

Vespillo Infensus wrote...

The 8600 GTS is a mainstream card and struggling to keep the game going. In combination with the high CPU load this game causes, it is pure logic that the temperature in your case is rising. GPU's can easily deal with temps of 90 degrees so you shouldn't worry about that as long as they remain stable. Nvidia is known for pushing older/slower cards to their limit with their latest drivers. When they push it too far you can have artifacts. I had similar issues with a 6800GT card. Try an older driver. If i am not mistaking your card has only 256MB video memory. Lower the overal detail. make a save point at an artifact intensive area. Load that save when your system is cooled down. If you have the artifacts straight away you have a driver issue. When a card is damaged by overheating you get artifacts on your desktop, during booting etc...


thanks. i would downgrade to an older version, but which is good. the lowest i heard ppl go was 18x.xx and everyone i read about stated problems with those as well as the 191.xx


You will have to check what helps in your particular case. No driver is perfect. Just try the 191.07. Don't roll back  too far or you will lose the physx support etc and will bring other games in trouble.

Uninstall your current driver first the driver has an uninstaller that should autorun.

If you do not have problems in other games, don't try anything extreme. I expect optimizing patches for DAO and better Nvidia drivers. Don't wreck your PC for this plagued but good game.

#172
JironGhrad

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Aghix wrote...

JironGhrad wrote...

Using the "open side" method my system usually runs around 10 degrees F warmer than the ambient air, which actually accounts for most of my variance. My office is on the west side of my house and tends to get warmer in the afternoons/evenings which, coindentally, is when I most often find time to play.


leaving the side off of a case is bad, it disrupts the normal air flow.



If you put a box fan over the open space pointing inside that will actually increase the typical air flow and the only time you'd want to worry about disrupting the standard air flow in your case is for liquid cooling.  If you haven't got liquid cooling slapping a 10-12" fan there will dramatically reduce the CPU and GPU temperatures and it also significantly reduces the dust accumulation.  The only real danger in opening a case is that it can expose your components to potential "area hazards" like cats urinating on the circuit boards and the occasional spilled drink. 

Another thing to consider is the air flow in the space where the machine is kept.  I freqently see desks with the "computer tower cubby."  They usually have a door that you can close and a space to run cords and absolutely abysmal air flow.  If you have one of these (anyone who does) DO NOT EVER close the door with the tower turned on.  The number 1 killer of expensive computer parts is heat and those places to hide the computer's tower are nice to look at... but VERY BAD for causing overheating. 

If you're reading this and you have one, I strongly recommend removing the side of the PC and sticking a fan in there.  I bought one for my wife a year or so ago that was a special low profile: it had cutouts along the back so you could stick it flush with a wall and still get proper air flow. It's worked great and lowered her overall temps to a more reasonable level.

#173
Aghix

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Vespillo Infensus wrote...

You will have to check what helps in your particular case. No driver is perfect. Just try the 191.07. Don't roll back  too far or you will lose the physx support etc and will bring other games in trouble.

Uninstall your current driver first the driver has an uninstaller that should autorun.

If you do not have problems in other games, don't try anything extreme. I expect optimizing patches for DAO and better Nvidia drivers. Don't wreck your PC for this plagued but good game.


i am getting windows 7 today, so i will see if that changes anything with my problem. when i move over later today (or when i finish possibly LATE tonight or tomorrow, ill try out some different drivers)

JironGhrad wrote...

If
you put a box fan over the open space pointing inside that will
actually increase the typical air flow and the only time you'd want to
worry about disrupting the standard air flow in your case is for liquid
cooling.  If you haven't got liquid cooling slapping a 10-12" fan there
will dramatically reduce the CPU and GPU temperatures and it also
significantly reduces the dust accumulation.  The only real danger in
opening a case is that it can expose your components to potential "area
hazards" like cats urinating on the circuit boards and the occasional
spilled drink. 

Another thing to consider is the air flow in
the space where the machine is kept.  I freqently see desks with the
"computer tower cubby."  They usually have a door that you can close
and a space to run cords and absolutely abysmal air flow.  If
you have one of these (anyone who does) DO NOT EVER close the door with
the tower turned on.  The number 1 killer of expensive computer parts
is heat and those places to hide the computer's tower are nice to look
at... but VERY BAD for causing overheating. 

If you're reading
this and you have one, I strongly recommend removing the side of the
PC and sticking a fan in there.  I bought one for my wife a year or so
ago that was a special low profile: it had cutouts along the back so
you could stick it flush with a wall and still get proper air flow.
It's worked great and lowered her overall temps to a more reasonable
level.


water cooling is still a "on the fence" type of thing for me. i know its better overall, but i still kinda just have that eerie feeling about having water inside of my computer... <_<. also cooling the cpu and things is good, yet, when i looked at a gtx 295 made by evga. it had a waterblock pre-installed on it (i wouldnt be able to do it my self, i would rather trust a company to do it professionally), (www.newegg.com/Product/Product.aspx) the thing is, people said the waterblock was close to 15 pounds and they were all worried about damage to mobo fromt he weight.

i would like to try it because of the noise reduction, but am worried about problems with leaks lol.

Modifié par Aghix, 10 décembre 2009 - 11:57 .


#174
Vespillo Infensus

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Aghix wrote...

Vespillo Infensus wrote...

You will have to check what helps in your particular case. No driver is perfect. Just try the 191.07. Don't roll back  too far or you will lose the physx support etc and will bring other games in trouble.

Uninstall your current driver first the driver has an uninstaller that should autorun.

If you do not have problems in other games, don't try anything extreme. I expect optimizing patches for DAO and better Nvidia drivers. Don't wreck your PC for this plagued but good game.


i am getting windows 7 today, so i will see if that changes anything with my problem. when i move over later today (or when i finish possibly LATE tonight or tomorrow, ill try out some different drivers)

JironGhrad wrote...

If
you put a box fan over the open space pointing inside that will
actually increase the typical air flow and the only time you'd want to
worry about disrupting the standard air flow in your case is for liquid
cooling.  If you haven't got liquid cooling slapping a 10-12" fan there
will dramatically reduce the CPU and GPU temperatures and it also
significantly reduces the dust accumulation.  The only real danger in
opening a case is that it can expose your components to potential "area
hazards" like cats urinating on the circuit boards and the occasional
spilled drink. 

Another thing to consider is the air flow in
the space where the machine is kept.  I freqently see desks with the
"computer tower cubby."  They usually have a door that you can close
and a space to run cords and absolutely abysmal air flow.  If
you have one of these (anyone who does) DO NOT EVER close the door with
the tower turned on.  The number 1 killer of expensive computer parts
is heat and those places to hide the computer's tower are nice to look
at... but VERY BAD for causing overheating. 

If you're reading
this and you have one, I strongly recommend removing the side of the
PC and sticking a fan in there.  I bought one for my wife a year or so
ago that was a special low profile: it had cutouts along the back so
you could stick it flush with a wall and still get proper air flow.
It's worked great and lowered her overall temps to a more reasonable
level.


water cooling is still a "on the fence" type of thing for me. i know its better overall, but i still kinda just have that eerie feeling about having water inside of my computer... <_<. also cooling the cpu and things is good, yet, when i looked at a gtx 295 made by evga. it had a waterblock pre-installed on it (i wouldnt be able to do it my self, i would rather trust a company to do it professionally), (www.newegg.com/Product/Product.aspx) the thing is, people said the waterblock was close to 15 pounds and they were all worried about damage to mobo fromt he weight.

i would like to try it because of the noise reduction, but am worried about problems with leaks lol.


A Decent air cooled setup is all one needs. You can put twenty fans in your case, but if the airflow is wrong, you can just as well place zero fans. People save money on the PC enclosures and then grab kitchen and household fans to keep 'm in the safe zone. Keeping your case open doesn't only allow more air to enter but also a nice pile of dust. I wouldn't recommend it. If you buy yourself a case like an Antec P182, you get a nice quiet air cooled case with 3 120mm fans that run near silent on low settings.

I have a P182 and added another 120mm fan because of i have a lot of HDD's. I also use a zalman CNPS9500 cpu cooler running at 1600rpm (nice and quiet)

idle temps:
My CPU (X2 4400+) runs at core1 : 32 C core2: 33
GPU 8800GTS: 54 C
full load temps:
My CPU (X2 4400+) runs at core1 : 47 C core2: 48
GPU 8800GTS: 66 C

Installing water cooling requires a large case by default because of the radiator etc... and is only a prestige and overclocking gadget. Plus like you stated there is electrocution danger if you don't know what your doing. And from my point of view an owner of water cooling needs to be able to do the maintenance. Don't think that your regular PC shop has ten customers with a water cooled setup and the necessary experience.

#175
JironGhrad

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Vespillo Infensus wrote...

Keeping your case open doesn't only allow more air to enter but also a nice pile of dust. I wouldn't recommend it. If you buy yourself a case like an Antec P182, you get a nice quiet air cooled case with 3 120mm fans that run near silent on low settings.


I'm afraid I must disagree with this statement. I have 6 systems (3 are in my office in the same area) two are closed and my primary system has the open side.  I have to regularly open the others and dust them out but I see no dust accumulation in the open-sided one. You can get more dust inside but a higher airflow speed will prevent it from accumulating as rapidly.