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Failed to detect a supported video card - Nvidia Optimus


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#1
kellerkit

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I used to play DAO on my netbook with integrated ION graphics card - reporting itself to the system as an integrated Intel card even if it is turned on.

Dragon Age worked pretty well until 2 days ago, where a virus destroyed most of the executables on my pc.

After a complete reinstallation of the Nvidia drivers, intel gma drivers, dragon age and directx, the game refuses to start with the message "Failed to detect a supported video card".

I have absolutely no clue, on what other drivers Dragon Age depends.As I said - it worked just fine in the past. 

Does anyone have a clue what the problem could be?

Thanks in advance

#2
RaenImrahl

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Sorry to hear you're having problems. I haven't had any experience with Nvidia's ION chips, but from what I understand, they use the same driver as the GeForce cards with some additional components in the installation package. Is that correct?



When you installed the new driver or the game, did it also install PhysX? Also, I am curious... did you do a complete re-installation of Windows? Or a repair?

#3
kellerkit

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Yes, they use something quite similar to the "normal" destkop drivers.

The newest PhysX is installed aswell as it is included in the Nvdia driver.



I simply deleted and reinstalled all infected programs after doing a complete scan.



Resetting the whole notebook would definately be a solution but its quite a lot of work for just one game.



I am just curious in what way dragon age judges what video cards are able to run the game.

#4
RaenImrahl

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kellerkit wrote...


I am just curious in what way dragon age judges what video cards are able to run the game.


That's an interesting quesiton, and one I am afraid I don't have an answer for.  I know, for example, that other people with mobile platforms whose system data reads as "Intel" have problems installing or starting the game.  See the solutions link in my signature line for more detail on that.

What version of the game do you have-- is it the regular or Ultimate Edition, and is it on disc, or was it a digital download of some sort?  And what OS are you running?

#5
kellerkit

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I'm running Windows 7 HP, 32 Bit.

It is the steam version of Dragon Age with patch 1.03 (the newest one, i suppose).

[EDIT] The standard version, even without DLC [/Edit]

It's quite obvious that an integrated video card cannot run dragon age, so i don't blame the game. But why did it run in the first place then?

Modifié par kellerkit, 22 février 2011 - 05:34 .


#6
RaenImrahl

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kellerkit wrote...

I'm running Windows 7 HP, 32 Bit.

It is the steam version of Dragon Age with patch 1.03 (the newest one, i suppose).

[EDIT] The standard version, even without DLC [/Edit]

It's quite obvious that an integrated video card cannot run dragon age, so i don't blame the game. But why did it run in the first place then?


A good question... BTW, the game is up to patch 1.04 since July.  Is there a "check for update" function through Steam?

I also wonder if doing a complete uninstall/reinstall of the video driver might help.  It may or may not necessitiate also uninstalling DA first.  You'd have to experiment.  Some tips on doing a clean display driver update is in my sig.  But maybe before doing that, let's see if anyone else can chime in with suggestions.

#7
Gorath Alpha

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I ran across this thread earlier today, but didn't pause to follow it up.  I am not at all sure that an "ION" is a "card" as those are defined.  All of the netbooks I am aware of prior to AMD's entry into that market having upset everything, had been using an Intel Atom, which is less than half as powerful as an Intel Core CPU, or an AMD full power CPU, and typically uses an onboard Intel video chip that dates back several years. 

I think that the ION is a similarly integrated device, attached to the mainboard very like the Atom's chipset is, alhough being considerably more capable than the Atom's very elderly Intel graphics.  If you can't get the ION chip back online, I'm not surprised that the game refuses to try to use the Intel device. 

I am EXCEEDINGLY surprised that anyone would have judged the results of the ION plus the Atom as an acceptable gaming experience, however. 

P. S.  Just in case anyone pulls up this thread in a search sweep for the error message involved, there are other causes for the message to appear besides the purely mechanical failure of the hardware, as was true for this member's little Netbook.  Check other threads from the search for more information. 

Modifié par Gorath Alpha, 19 juillet 2011 - 12:19 .