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Regarding the Razor unlock - Unable to stay logged into EA account


190 réponses à ce sujet

#176
1conor5

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Paladijn wrote...

1conor5 wrote...

Is it supposed to say at the end of the demo that you have unlocked the weapon or that if you complete it you unlock the weapon? as it doesn't say anything on mine about unlocking anything (xbox 360) or is it supposed to be like this??


It's supposed to work like that: there is no 'reward screen' or anything if you're looking for that. Just go to your profile straight after finishing the demo, and go to the tab: 'Profile' and then: 'Your registered game promotions', it should show up there like this:

Title                               Game                         Platform          Download
Hayder's Razor           Dragon Age II              PS3                     ---             



That is what i thought however i wanted to check nothing was supposed to show up on the demo itself. I checked where you said before and nothing is there any more ideas people? i know its just a sword...but its a cool sowrd and my da2 experience WILL be as full as possible.

#177
Luke Barrett

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I can tell you for sure, 1conor5, that you don't currently have Hayder's Razor entitled. Unfortunately there were some connection issues and you have to be connected at the end of the demo, when you complete it, to activate the flag in our telemetry that will entitle your account. If you open the main menu and go to options > account you should be able to tell if you're still logged in while in the demo.

If it works it will show up in Profile > Your Registered Game Content here on the social site. Also, if applicable you can beat the demo on any platform and it will unlock on that account for all platforms.

Hope that helps.

#178
Bkkjunk

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I would be glad if Bioware could make the Razor available just by playing the demo, not completing it. I have now completed the demo about 10 times and it has been pretty boring last 4 playthroughs.

Modifié par Bkkjunk, 07 mars 2011 - 09:50 .


#179
Mephistoau

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Well i contacted customer support and this is what i got back -

------------------------------
Hello Evan,

Thank you for contacting Electronic Arts Customer Support.

I have reviewed your e-mail and understand that you have not received "Hayder's Razor" for Dragon Age II demo. I apologize for the inconvenience this has caused to you. I would like to inform you that this promotion is only available for completing the demo version of the game. If you have already completed the demo version and have not receive the item then I would suggest you to post this issue on our forums, so that other players can help you with this. Official forums for Dragon Age II can be located at the below given link: -

http://social.biowar...1/subindex/140/

If there is anything else we can help you with please let us know.

Kind Regards,

Allan
Customer Support
Electronic Arts
------------------------------

So it doesn't seem like they care that much.
Oh and just to note in my initial message to them i had already stated i'd finished the demo 3 times.

#180
Northern Avenger

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Joining the club...

EDIT: Beat the demo again. Nothing. At least I got to try out the mage this time.

That was for PS3 btw. Tried installing the PC demo, but I'm getting missing .dll error thingie. DE SKAKKE VÆRRA LETT

To previous poster: Nice to see they're responding with the standardized "I can't be bothered to read your message. Here have some corporate copypasta."

Modifié par Northern Avenger, 08 mars 2011 - 03:12 .


#181
Dutchrend

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Hey guys, I had played through the demo previously not even knowing that Hayder's Razor existed and noticed it wasn't in my list of content with the rest of my bonus items earlier tonight. HOWEVER...

While ensuring that I had absolutely every item (except the best buy/EA website 2 pre-order items) I played through the demo one more time tonight and sure enough, after completion of it, I refreshed the page containing my registered content and it popped up immediately. Not even 2 min after beating the demo. This was the Steam version on PC. So if you are still having problems getting it, try just 1 more playthrough via Steam on PC and it should popup for you. Hope this helps! (Also, you may want to ensure that your controlled character gets the killing blow and not Isabella, not sure if that affects this or not) Good luck getting it to appear in your content!

PS- I was blessed to a delight surprise tonight when I picked up my pre-order.. the manager at my local gamestop got a SE for me! I'm still shocked lol.. I was very distraught about missing the window of opportunity for that. Not sure how he did it, but he knows I'm usually the lone person at midnight launches buying CE versions of all my PC game releases. I'm willing to bet that there are some SE versions floating around at different retailers (Best Buys, Gamestops, Etc) so tonight/tomorow make sure to call around if you still need one!

#182
nurse_trudy

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I gave up on it ...vaporware

#183
Meike74

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Still no Razor here either. I have played through the demo numerous times, tried all suggestions, and it keeps on kicking me off the servers at the exact same moment in the demo each and every time: just after the first dialogue with mom, brother and sister. I get the quest, I lose the connection to the servers - and nothing I do changes that. So yeah, I give up too.

#184
Tabak

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Meike74 wrote...

Still no Razor here either. I have played through the demo numerous times, tried all suggestions, and it keeps on kicking me off the servers at the exact same moment in the demo each and every time: just after the first dialogue with mom, brother and sister. I get the quest, I lose the connection to the servers - and nothing I do changes that. So yeah, I give up too.


That's where I seem to be losing it too. I've tried the demo on a couple of different computers and I'm not bothering to try any more. 

I'm not interested in buggy games or bad server responses so, assuming this demo is an example of what to expect, I cancelled my pre-order and will now wait until I see what problems arise with the game before I buy it. 

#185
Northern Avenger

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As far as I can tell I never get disconnected from the server :/

Going to try the PC demo now.

EDIT: Beat it and got it instantly. PS3 demo not so much it seems.

Modifié par Northern Avenger, 08 mars 2011 - 04:09 .


#186
Mephistoau

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So on a whim, i deleted the previously downloaded demo - re downloaded through steam -> and i didn't disconnect! Did what one of the previous posters mentioned, so as usual i turned off auto log in, played through (skipping all the scenes except the final movie which i watched until it took me to the menu) and i was still connected (plugged straight into my router, no wireless). It's (the razor) now unlocked.

Hope that helps someone else

#187
andy_factor

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okay finally got it on PS3, after playing through 3 times (once each class - handy). I did as advised and turned off the auto login feature under the account menu before i began the demo. breezed through the demo bypassing every cutscene - even bypassed through the final trailer part at the end (accidentally). found i was still logged in when i returned to main menu.

got the razor.

#188
Bkkjunk

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I just redownloaded the demo and played it. Got it finally after 10 playthroughs. I think they have fixed the bug or something like that.

#189
Mephistoau

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Hey guys, i got a response from another customer service dude (i'm assuming a supervisor or something as he said my issue had been escalated) - but seeing as i'd already unlocked the razor myself, i thought i'd pass this on. He gave me an unlock code for the item - so if anyone is still having an issue, use this and see how you go! Just thought it might help someone else
3DQLBAVGVC77HW2J

#190
1conor5

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Luke Barrett wrote...

I can tell you for sure, 1conor5, that you don't currently have Hayder's Razor entitled. Unfortunately there were some connection issues and you have to be connected at the end of the demo, when you complete it, to activate the flag in our telemetry that will entitle your account. If you open the main menu and go to options > account you should be able to tell if you're still logged in while in the demo.

If it works it will show up in Profile > Your Registered Game Content here on the social site. Also, if applicable you can beat the demo on any platform and it will unlock on that account for all platforms.

Hope that helps.


Seems like i am having the same issue as everyone else (just didnt notice as i am a bit thick), however how can i stay logged in through the demo...I didnt even know i had logged out but anyway, any help would be REALLY apreciated.

#191
roshoyki

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Mephistoau wrote...

*snip* unlock code for the item - so if anyone is still having an issue, use this and see how you go! Just thought it might help someone else
3DQLBAVGVC77HW2J


Thanks for posting. Unfortunately, the code seems to be single use- didn't work for me.