Neofelis Nebulosa wrote...
wulfsturm wrote...
Elerrina_7 wrote...
So how can they cancell pre orders of the game which were ordered before the january deadline when bioware said that everyone who ordered would get the free upgrade?
Who's **** up is this cause im quite annoyed
Play.com obviously allowed more SE orders then they had planned for, so they had to cut them down. There have been several threads about this. I'd personally suggest sending them (play.com) a strongly-worded letter saying that you do not apreciate their business practices.
And that they accepted a contract of purchase upon your preordering and are bound to comply, especially as this is not a Play.com, but a BioWare offer which costs them not a single penny more despite phoning someone in BioWare and tell them they need more. Priestly has on many occasions clarified they were not out of stock on Signature Editions.
Raise hell on those suckers pal. And not only some dumb clerks, local manager, region manager, district manager, customer support, their managers and whomever you can reach without breaking law.
They accepted your order and that's it.
Well, I would advise
not raising hell on the clerks, as I worked as 'just the clerk' in a retail setting, and we have zero say, power, or sway over anything the company does, and can change absolutely nothing. You go by corporate policy, or you get fired. The one and
only way to get anything done when something wrong has happened is go to a regional/district manager level, or higher. Even the local store managers are tied up in the corporate red tape, and usually can do nothing more than pass your complaint on to the regional/district/whoever they call
their manager.
But being an ass to people who can't change anything for you, though they would often want to only makes you come across like an anger management case that flies off the handle at the slightest provocation. I have much more respect for the customers who calmly explain their problems, and then listen when I explain the only thing that's going to get them any headway on it. Believe me, managers and clerks (and I have been both) feel just about as badly as you do about some of the ****ty moves corporates pull, but we have about as much say in changing it as we do over which direction the sun rises. Corporate level have more ability to actually do something in situations like this. So yes, keep going up the chain -politely, if at all possible, unless they're rude to you- until you get a higher manager.
Modifié par Maera Imrov, 25 février 2011 - 01:41 .
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