498 réponses à ce sujet

[Captain Crash]

MortalEngines wrote...

I meant if you were inquirying and your order has yet to be cancelled. Unless your telling me you sent the email and THEN it was cancelled?

I sent them the email enquiring about my order (above few posts) and they sent me as a responce an email telling me its cancelled!!

[Christoffeee]

This really is getting out of hand now.

I've actually made a point of not emailing them to enquire what's happening with the SE, because I had a horrible suspicion that doing so would lead to them cancelling my order since it was placed well after a number of those people whose have already been cancelled.

Hopefully we all get some sort of statement as to what's happening in the next day or two, so we all know whether those of us who ordered from Play need to get the game from somewhere else.
I'll be rather gutted at missing out on the SE stuff and having to pay for the first DLC, but I'd rather know that was the case beforehand than find out on the day I'm meant to receive the game that it's not coming at all.

[Silver Direwolf]

Parandroid wrote...

This probably means we won't get any valid information out of play (about whether they cancelled everyones preorder), because contacting them apparently equals cancellation. I thought about mailing them today, but now I really don't dare to. Frak. I wish someone from BW or EA could get in direct contact with them...

Likewise

I'm not sure which option is better now. Emailing them now appears to read "CANCEL MY PREORDER PLEASE" for some reason, but if I don't email them and it turns out my order has been cancelled, then it'll be too late after release to get the preoreder bonus stuff from somewhere else. And in that case, by the time I realise that they're not sending me anything, the game will already be out like a week or so.

[Captain Crash]

MaxBendu2 wrote...

"While stocks last", it was order before a date - get the Sig Edition?
Am I wrong?

Nope your 100% correct.  You had until 11 January to preorder to get the Signature Edition.

I ordered mine on 15th October.   Almost 3 months before the deadline for the SE.   Up to now my order been placed for 5 months!!    So now a week or so before release they now tell me I wont get one because I sent them a nice email?!!

I dont believe for one minute that Play.com arnt getting any Signature Editions!!

[MortalEngines]

Captain Crash wrote...
I sent them the email enquiring about my order (above few posts) and they sent me as a responce an email telling me its cancelled!!

That's weird though, I enquired to them about the Lion of Orlais and Fadespear for SE edition a while back and they didn't cancel my preorder. I'm worried now, EA, BIOWARE, HELP!

Also, like I said, didn't it say on the DA site that Play.com was a recommended retailer for UK orders?

Modifié par MortalEngines, 27 février 2011 - 01:27 .

[Captain Crash]

MortalEngines wrote...

Also, like I said, didn't it say on the DA site that Play.com was a recommended for UK orders?

Yes it was.  They also have got the Amulet of Ashes agreement with EA too to bolster their sales.  Which too is advertised on the Bioware DA2 homepage right now.

So how can things be going so wrong to EA's primary seller of the game?!  There are no other threads to this level regarding other UK sellers!!

Modifié par Captain Crash, 27 février 2011 - 01:22 .

[H1natachan]

Captain Crash wrote...

MaxBendu2 wrote...

"While stocks last", it was order before a date - get the Sig Edition?
Am I wrong?

Nope your 100% correct.  You had until 11 January to preorder to get the Signature Edition.

I ordered mine on 15th October.   Almost 3 months before the deadline for the SE.   Up to now my order been placed for 5 months!!    So now a week or so before release they now tell me I wont get one because I sent them a nice email?!!

I dont believe for one minute that Play.com arnt getting any Signature Editions!!

The cynic within me suspects a publicity stunt
i.e. all news is good news and generates coverage for DA2.
Imagining the headlines now

[Parandroid]

I'm thinking about cancelling myself and getting a SE from some resellers at amazon.de for double the price... but I also kinda wanna see this mess through till the end...

I'm with you on that, Capain Crash, I can't imagine that play won't get any SEs. Why would they? I believe ths is some major frak-up on the part of some people not grasping the principle of this whole preorder-upgrade-limited-SE thingie.

[MortalEngines]

Captain Crash wrote...
Yes it was.  They also have got the Amulet of Ashes agreement with EA too to bolster their sales.  Which too is advertised on the Bioware DA2 homepage right now.

So how can things be going so wrong to EA's primary seller of the game?!  There are no other threads to this level regarding other UK sellers!!

Then, in theory, if everyone's preorder gets cancelled, we have a right to go to EA/Bioware and rein terror on their heads. Because if EA tells people to buy from this company as guranteed for your order and then the company cancels all orders of that game, that's false advertising and it becomes EA fault for the whole issue, because they can't brush it off and say "we can't control retailers" when they are the ones who told everyone to buy from that retailer.

If Play.com hadn't been on the site, I would of ordered from Game or Amazon.

[Captain Crash]

Parandroid wrote...

I believe ths is some major frak-up on the part of some people not grasping the principle of this whole preorder-upgrade-limited-SE thingie.

I can only hope thats whats happend.  Human error by someone not understanding properly...

But even if thats the case, Play have really sunk to a new low with customer relations and service!  The treatment I have recieved (like others)  with their correspondence is unbelievable!!  

[v_ware]

Seems like EA wants more moneys for it's DLC. Too bad they probably will get away with it.

And the mods too are awfully silent. Time for an official statement on this?

[Captain Crash]

MortalEngines wrote...

Then, in theory, if everyone's preorder gets cancelled, we have a right to go to EA/Bioware and rein terror on their heads. Because if EA tells people to buy from this company as guranteed for your order and then the company cancels all orders of that game, that's false advertising and it becomes EA fault for the whole issue, because they can't brush it off and say "we can't control retailers" when they are the ones who told everyone to buy from that retailer.

If Play.com hadn't been on the site, I would of ordered from Game or Amazon.

I concur with this.   If it isnt plays fault  (although poor service from Play is in-excusable regardless)  then I expect at the very least an apology from EA.   Someone has messed up horribly and I wont to know who.  Im solely blaming Play at present because Chris correspondance with us suggests Play shouldnt be having stock issues.

[Parandroid]

Definitely, the whole thing is unacceptable. I hope they'll feel some repercussions of this in the future.

[H1natachan]

I had a look on EA's site and the only version available for xbox360 is the normal version

eastore.ea.com/DRHM/store

10 pages and no official statement yet .......

Modifié par H1natachan, 27 février 2011 - 01:35 .

[Kevin Lynch]

v_ware wrote...

Seems like EA wants more moneys for it's DLC. Too bad they probably will get away with it.

And the mods too are awfully silent. Time for an official statement on this?

Moderators don't have any inside info. That's stuff that has to come from corporate folk directly (or through a dev that happens to post here), if they want to comment.

[Captain Crash]

Yep thats the normal one H1natachan the Sig Edition is black

[Captain Crash]

Kevin Lynch wrote...

Moderators don't have any inside info. That's stuff that has to come from corporate folk directly (or through a dev that happens to post here), if they want to comment.

We understand that Kevin dont worry.  Im sure the concerned parties are investigating from the sounds of things, its just a horrible experience for a lot of us!

[Dagon]

I ordered mine on 5th of january 2011 and so far the status is still preorder.
hope they won't cancel it only 12 days left, if they do cancel it,  i'am going to hurt someone

Modifié par Dagon_09, 27 février 2011 - 01:37 .

[mjharper]

Dagon_09 wrote...

I ordered mine on 05/01/2011 and so far the status is still preorder.
hope they won't cancel it only 12 days left, if they do cancel it,  i'am going to hurt someone

That's what they just did to Captain Crush, who ordered in October. Don't hold your breath.

[H1natachan]

This mess is not isolated to play.com but amazon as well

[mjharper]

H1natachan wrote...

This mess is not isolated to play.com but amazon as well

Have they started cancelling as well?

[H1natachan]

There's posters complaining about amazon as well, saw it a few days ago

[Captain Crash]

mjharper wrote...

That's what they just did to Captain Crush, who ordered in October. Don't hold your breath.

Captain Crush   Thanks harper you put a smile on my face for the first time today! haha  


And yes don't hold your breathe on that one.  As said I had mine pre-ordered for 5 months from mid-October and got an email.

Although they have left it so late its shocking!!

Modifié par Captain Crash, 27 février 2011 - 01:42 .

[MortalEngines]

Captain Crash wrote...
I concur with this.   If it isnt plays fault  (although poor service from Play is in-excusable regardless)  then I expect at the very least an apology from EA.   Someone has messed up horribly and I wont to know who.  Im solely blaming Play at present because Chris correspondance with us suggests Play shouldnt be having stock issues.

Oh, it's definately still a problem with Play.com too. Their treatment of customers and inherent lack of care about the whole thing is completely unwarranted and apalling. However, EA's own handling of this entire thing is non-existant, which is equally unacceptable. If Play.com shouldn't be having stock problems but claiming they are, then EA should step in and say "wooh, hey, we have plenty of stock Play, leave the pre-orders alone". It's not like we're complaining about prices or what DLC is being given, our whole orders are being cancelled for apparantno reason.

Modifié par MortalEngines, 27 février 2011 - 01:43 .

[mjharper]

Captain Crash wrote...

mjharper wrote...

That's what they just did to Captain Crush, who ordered in October. Don't hold your breath.

Captain Crush   Thanks harper you put a smile on my face for the first time today! haha  

D'oh. But if it made you smile, that's okay