498 réponses à ce sujet

[Elerrina_7]

Fail double posting ^^

Modifié par Elerrina_7, 27 février 2011 - 05:13 .

[Captain Crash]

Elerrina_7 wrote...

I may be being a pessamist, but i doubt it will. But somethings gone wrong somewhere and i dont think play seem ot understand the concept of the special offer. Talking to them on the phone they were just like "the item is discontinued its not on our website so we cant fulfill the order"

Im in two minds on this.  Im optimistic Bioware will go out there way to give us an answer. Im also optimistic on a answer from GulfWarVet if his contact pulls through.   With responces from these too parties I hope something good comes out of this mess in the end.


Im very dissatisfied by Plays service and if the blame falls solely on them then im not optimistic in getting anything, full stop!!  The left hand doesn't know what the right hand is doing over there!!   They are completly clueless to the whole situation.

Modifié par Captain Crash, 27 février 2011 - 05:19 .

[Elerrina_7]

Yeh im sure bioware and ea will find the cause, but i doubt play will fix their screw up

Modifié par Elerrina_7, 27 février 2011 - 05:22 .

[PinkysPain]

Obviously Play.com got a deal on a given shipment from EA which EA is NOT willing to extend for a greater volume. Play.com would probably have to take a loss on extra pre-orders beyond the volume agreed upon in their original contract. Why did they take those extra pre-orders any way? Maybe they believed they could arm wrestle EA into extending the original contract, or they just made a mistake.

Play.com are clearly in the wrong here ... but EA created a sales method which made this kind of thing likely to happen and they should help their customers, instead of letting them fight this on their own ... it would be a decent thing to do.

The situation as it stands doesn't reflect well on either of them. I would be surprised if play.com wasn't in the top 3 of shops by volume for this game in the EU ...

Modifié par PinkysPain, 27 février 2011 - 05:32 .

[Captain Crash]

Elerrina_7 wrote...

Yeh im sure bioware and ea will find the cause, but i doubt play will fix their screw up

Yep Play will just brush there hands with it.

I really hope Play's management read this thread. I know the initial email I sent was shrugged off (and the person who obviously did that spoken too) but I really hope they know how quickly they have destroyed peoples custom on such poor and atrocious service.

I will make sure when I next contact them they are fully aware of what they have caused. But then again they will probably just try blaming someone else for their mistakes. Time they take ownership of the problem and with a bit more info from involved parties that what I intend to do.

Modifié par Captain Crash, 27 février 2011 - 05:32 .

[STARSBarry]

oh good god iv been at work today hoping to get back to a happy ending and its gone downhill?

ouch I feel somewhat incredibly lucky that my email was not replied to with LAWL CANCEL! This ****ing bull**** it really is Im still getting my copy from play even though aprently i ordered only 3 days before the deadline and people are being fobbed off with 5 month preorders.... I am as a collector a little scared.... im not even gonna touch this matter incase im one of those people they "decide" to just canel on

[Silver Direwolf]

Is the problem, atleast with people emailing to ask about the status of their preorder, that the person/people dealing with their email is inexperienced in general or ignorant of the entire SE deal for DA2.

Then they see an email asking about an item, which when they look up looks like it was discontinued, so they go "Oh, this must have been a mistake on our part. I should send them a cancellation notice as they can't get this discontinued product anymore."

[H1natachan]

In my eyes Play's reputation is 0, and i really hope that Bioware pull the plug on this mickey mouse company.
Play.com even if they do get it right again will have to bribe me before i ever use them again. :devil:

@ STARSBarry hope your order dont get canned :)
but is it really fair to those of us that actually ordered (19/10/10 in my case ) earlier that our orders got canned ?

Modifié par H1natachan, 27 février 2011 - 06:11 .

[MortalEngines]

Silver Direwolf wrote...

Is the problem, atleast with people emailing to ask about the status of their preorder, that the person/people dealing with their email is inexperienced in general or ignorant of the entire SE deal for DA2.

Then they see an email asking about an item, which when they look up looks like it was discontinued, so they go "Oh, this must have been a mistake on our part. I should send them a cancellation notice as they can't get this discontinued product anymore."

This is pretty much my thoughts on this. It's obvious the one who sent out the cancellation email has no idea about the SE deal.

[Captain Crash]

Well I just got an email back from Play.


Guess what generic again!! I asked them for a manager to give me a callback in regards to the issue and they just send me an email saying for me to call them. Fair enough I guess. But they didnt even give me any contact details on who I should speak too and what member of management will take on board my complaint. Keep in mind this isnt just about the Signature Edition any more but the service I have received with the messages I posted the last couple of pages!!


urghhh its like banging my head against a brick wall

Modifié par Captain Crash, 27 février 2011 - 06:08 .

[Everlaine]

Sorry if someone already answered this but is it only the Xbox version that is being cancelled or is it PC aswell? God I hate not knowing whether I'll be getting the SE or not

[Captain Crash]

 PC too Everlaine Im sorry to say.   

[MortalEngines]

Well most, if not all with one exception has been xbox360, not any ps3 cancellations as of yet.

Modifié par MortalEngines, 27 février 2011 - 06:13 .

[H1natachan]

Captain Crash wrote...

Well I just got an email back from Play.


Guess what generic again!! I asked them for a manager to give me a callback in regards to the issue and they just send me an email saying for me to call them. Fair enough I guess. But they didnt even give me any contact details on who I should speak too and what member of management will take on board my complaint. Keep in mind this isnt just about the Signature Edition any more but the service I have received with the messages I posted the last couple of pages!!


urghhh its like banging my head against a brick wall

You call them ? wtf  
They should be calling you, they're the one's that have to get their reputation back, they're the one's dishing out **** service. Who the **** do they think they are ? :alien:

[Captain Crash]

H1natachan wrote...
You call them ? wtf  
They should be calling you, they're the one's that have to get their reputation back, they're the one's dishing out **** service. Who the **** do they think they are ? :alien:

Having worked in two Contact Centres over the years, I have developed a certain level of tolerance over the jobs they do because I know myself from experience.   The guy/girl sending that email is probably just about to go home, still they could have looked at it a bit better and thought harder about it.

Plus I would actually rather call them on my terms and make sure I am properly prepared for it.  So I actually dont mind calling them, just so long as I have a managers name so I dont waste time going up an escalation process.

[H1natachan]

Didnt another poster state that Play was bought out sometime ago ? If so i'm unsure who owns them now.

[Darth Death]

You guys are beating a dead horse. This topic is old and there isn't much to discuss. Take it up with BioWare or the people at Play and tell them the situation. If they can't compensate you then you're out of luck. Not trying to sound like a dick, but complaining on forums seems pointless if you're not addressing the real problem to the ones that matter.

[Captain Crash]

Darth Death wrote...

You guys are beating a dead horse. This topic is old and there isn't much to discuss. Take it up with BioWare or the people at Play and tell them the situation. If they can't compensate you then you're out of luck. Not trying to sound like a dick, but complaining on forums seems pointless if you're not addressing the real problem to the ones that matter.

Were correlating with each other to find a solution and to spread awareness of a large problem many fan of DA2 are having with a prominent retailer.  Especially a retailer Bioware is advertising the product with on their homepage.

We are talking to Play as too Bioware behind the scenes.  Additionally by having this thread people have come in with outside contacts helping us find an answer too.  We also discovering what platforms this is happening on and how if one person can get a solution, the rest can also. This thread is helping alot of people even if to you it isnt.

Plus Play has messed this up soo badly compared to so many other retailers.  The topic isnt old because its still happening days before the games release.

Modifié par Captain Crash, 27 février 2011 - 06:47 .

[mhendon]

Oh my gosh! Raise Hell! (But in a polite reasonable way and to the right people.) I would be furious. I'm so sorry to anyone this happened to. /pat

[STARSBarry]

just a sujestion but..... can we report this to kotaku or something? want thousands of people to get a negative impresstion and bassicaly force them to fix it..... get kotaku involved seems to work for most things

[Elerrina_7]

Darth Death wrote...

You guys are beating a dead horse. This topic is old and there isn't much to discuss. Take it up with BioWare or the people at Play and tell them the situation. If they can't compensate you then you're out of luck. Not trying to sound like a dick, but complaining on forums seems pointless if you're not addressing the real problem to the ones that matter.

Well you are, as Captain Crash said we're getting info from each other, and other people here are helping us with trying to get information from EA.
I have spoken to Chris who has said that the EU team will look into it as play should not be cancelling orders. So this topic is not old, it is still very much an on going issue and im sure you would have a much different opinion if you were one of the people who'd recieved the appauling level of customer service from play.

[AbsolutGrndZer0]

Elerrina_7 wrote...

Darth Death wrote...

You guys are beating a dead horse. This topic is old and there isn't much to discuss. Take it up with BioWare or the people at Play and tell them the situation. If they can't compensate you then you're out of luck. Not trying to sound like a dick, but complaining on forums seems pointless if you're not addressing the real problem to the ones that matter.

Well you are, as Captain Crash said we're getting info from each other, and other people here are helping us with trying to get information from EA.
I have spoken to Chris who has said that the EU team will look into it as play should not be cancelling orders. So this topic is not old, it is still very much an on going issue and im sure you would have a much different opinion if you were one of the people who'd recieved the appauling level of customer service from play.

Ah! Good to know Chris is looking into it now (or rather he's gotten the EU team to do so)   As I said, I preordered from Gamestop, so I should be safe, but I am still monitoring this thread cause I am in support of my fellow players.  As Chris said, there is no reason Play should need to be canceling your preorders.

Modifié par AbsolutGrndZer0, 27 février 2011 - 07:02 .

[orswich]

H1natachan wrote...

I feel your pain Elerrina_7 i ordered my sig ed soon as it was announced last october.
Then 2 days ago i enquired to what date they would be getting the sig ed at only to get the following standard BS reply

===============================================================
We are sorry that we have been unable to complete your order.

Unfortunately this item was only available in limited quantities and all
stock has now been sold. As it is unlikely that we will be able to offer
the item again in the near future we have cancelled the order.

Please accept our apologies for any inconvenience this may have caused you
and thank you for your patience and valued custom.

Kind Regards,

Customer Support Team
Play.com
=======================================================================
Their levels of incompetance have left me angry and i'd advise all other people that ordered their sig ed from play.com to check their email just incase they let you down as well -.-

lookslike i'll be heading to my local GAME or some other high street store to pick up my copy.

If play.com couldnt fill peoples orders then they had no right to advertise that they were getting sig ed ?
The whole thing's left a very nasty taste in my mouth and as a result i wont be using play.com ever again.
Thinking about it i'm beginning to wonder if the sig ed was ever going to be available for UK/European customers at all, Infact i'm thinking that the whole sig ed was a publicity stunt to get those precious pre - orders in advance.

TLDR: The whole things a excercise in getting people to fork out for the extra features ( i blame EA )

in this glorious age of automated "everything" you would think that they would have a few things set up for this

1. have the number of SE editions they purchased set ( say 50,000 units)
2. set up thier website to stop taking orders for said SE after the 50,000 units were already spoken for
3. announce on thier website that they were out of stock on the SE edition.

as a guy who works for a company that has an interactive purchasing and quoting website, its very easy to setup limits on these things (to go along with a set stock number).

so its not EA or Biowares fault.. this is Play.com entirely.

but since Play.com does distribute EA product (and makes a profit from it) I would hope that someone at EA would have a discussion with Play voicing thier annoyance at having a number of faithful customers unhappy (and since EA has the product in which Play makes profit from.. and the number of alternative sites in which EA can distribute from) I would think that EA would easily have the upper hand in the arguement

If that happens...one cannot say.. but you would hope at least a strongly worded letter from EA or Bioware

[AbsolutGrndZer0]

Thing is, the reason for the cutoff date, in theory, is so that EA/Bioware can have time to code and package all the preorders. That's why they didn't go with a standard "Limited Edition". So, as Chris said, there shouldn't be any reason for Play to be canceling preorders, unless they failed to submit the proper information about said preorders to EA for processing on their end, and then that's Play's fault.

Modifié par AbsolutGrndZer0, 27 février 2011 - 07:17 .

[H1natachan]

orswich wrote...



in this glorious age of automated "everything" you would think that they would have a few things set up for this

1. have the number of SE editions they purchased set ( say 50,000 units)
2. set up thier website to stop taking orders for said SE after the 50,000 units were already spoken for
3. announce on thier website that they were out of stock on the SE edition.

as a guy who works for a company that has an interactive purchasing and quoting website, its very easy to setup limits on these things (to go along with a set stock number).

so its not EA or Biowares fault.. this is Play.com entirely.

but since Play.com does distribute EA product (and makes a profit from it) I would hope that someone at EA would have a discussion with Play voicing thier annoyance at having a number of faithful customers unhappy (and since EA has the product in which Play makes profit from.. and the number of alternative sites in which EA can distribute from) I would think that EA would easily have the upper hand in the arguement

If that happens...one cannot say.. but you would hope at least a strongly worded letter from EA or Bioware

The whole thing has blown up in not only Plays face but has made Bioware/EA look bad as well.

Modifié par H1natachan, 27 février 2011 - 07:19 .