498 réponses à ce sujet

[Captain Crash]

Elerrina_7 wrote...

I've spoke to 4 different people at play, one being a manager. Same reply "its discontinued we cant do anything"

When they say discontinued does it sound like the whole product line they are referring too?   I cant image they wont recieve any Signature Editions.   

Although they may be staggering the emails to lessen the impact if they arnt reciving any.  Whenever I contacted Play they have bent Over backwards to help me out.  This is really unlike them.  The genric responce they are giving is leading me to believe there is something going on behind the scenes that they arnt telling. Especially when a manager is saying it!! 

[STARSBarry]

not to rub salt into the wound here or anything but....



play.com preorder 07/01/2011 still there no problem....

[mjharper]

Annoyed Dragon wrote...

So far my PC DA2 SE hasn't been cancelled yet I ordered before the SE was up, maybe the problem isn't with play.com, might be with their source for x-box 360 games? <_< 

As I said above, I ordered the PC version and it's been cancelled...

[Elerrina_7]

Its annoying being told the same thing over and over. Yes i know i cant pre order that version anymore i am aware there was a cut off point. My point is i ordered before that point! grrr

[H1natachan]

Well i just checked the original email that play.com sent me as a reciept for my pre order and it said i ordered 19/10/10 .... go figure

[Poison Apple]

STARSBarry wrote...

not to rub salt into the wound here or anything but....

play.com preorder 07/01/2011 still there no problem....

PC, Xbox or PS3? Apparently it's mainly Xbox orders being cancelled and a few PC ones. 

[STARSBarry]

Poison Apple wrote...

STARSBarry wrote...

not to rub salt into the wound here or anything but....

play.com preorder 07/01/2011 still there no problem....

PC, Xbox or PS3? Apparently it's mainly Xbox orders being cancelled and a few PC ones. 

its PC.... I am quite a large shopper with play.com I order around 2 games a week and a couple of DVD's and other trinkets... they might be taking my continued custom into account and cancelling unfrequent buyers... only reason I can think why I have it still so close to cut off point

[Elerrina_7]

Well i just spoke to chris and he said there is no reason play should be cancelling orders

[Tarahiro]

I preordered the xbox signature edition  from Game and the collectors edition guide from Play. No problems with either of my orders, even though some people have been having issues with Game recently too. Play need to get their act together, because this is insane.

Modifié par Tarahiro, 25 février 2011 - 05:57 .

[Captain Crash]

 

STARSBarry wrote...

its PC.... I am quite a large shopper with play.com I order around 2 games a week and a couple of DVD's and other trinkets... they might be taking my continued custom into account and cancelling unfrequent buyers... only reason I can think why I have it still so close to cut off point

Same with me, I been with them for years and have literally spent hundreds of pounds there. Were the customers Play really dont want to lose.  However this experience and the posts I am witnessesing is making me more and more sour too them.  Which is horrible because I am a massive Play supporter.

Its nice we are getting preferencial treatment but what good is that too Elerrina and everyone else getting fobbed off?!    If they can supply us still with the product then they should be able cater for those who make serious legitimate complaints.  


Just to let you know I linked the threads to this forum in my email so they are aware of the damage this practice is causing to their reputation.  However I dont expect a reply untill Monday due to the weekend.  Hopefully the assistant who reads my email is smart enough to pass it onto a manager.

[Elerrina_7]

Well i dont intend to let this go. Especially when one of the women on the phone said that they didnt have enough copies so theyre cancelling some of the later orders, and then i read on here people who ordered the exact same version of me in january still have their status as preordered.

[FieryDove]

Someone should contact EA and let EA and retailers that canceled get into a shouting match. EA wins and then all orders are restored...yes?

[Osena109]

 well Go to gamestop like normal people they don't cancelle pre orders

Modifié par Osena109, 25 février 2011 - 06:05 .

[Captain Crash]

Link them to this thread Elerrina, thats the best you can do at the moment.



Maybe if they fulfil your order they can cause damage limitation because as you say, you wont let this drop! This thread and the others around arn't doing them any good.

[thatbwoyblu]

Well go to Amazon like cool people they dont cancel pre orders.

[Teacake]

I'd also contact EA/Bioware, as you clearly ordered the Signature Edition before the cut-off deadline and play.com are making Bioware look really bad by cancelling pre-orders for it.

[STARSBarry]

this is a bit..... well yeah its awfull even I now feel dread thinking any time my email could be filled with a nice big note saying "yo guys I hear you like Dragon age so I put some cancel order in yo dragon age so you can rage while you dont play"



yeah.... I am a collector and to be honest did not think dragon age 2 would be such high preformer... so I left it till the cut off point more or less once I understood that after that you could not just walk in and buy it on the day. This is the first time iv seen this sort of cut off point CE edition and to be honest I really dont like it...

[Osena109]

thatbwoyblu wrote...

Well go to Amazon like cool people they dont cancel pre orders.

I don't pay shippin cost and i get Midnight release top that

[FieryDove]

Osena109 wrote...

 well Go to gamestop like normal people they don't cancelle pre orders

Bad idea they have been too. And that worries me as I pre-ordered from them because of Chris's plug on the announcement forum. They still may cancel it at any time on any of us. It's not right.

[thatbwoyblu]

Osena109 wrote...

thatbwoyblu wrote...

Well go to Amazon like cool people they dont cancel pre orders.

I don't pay shippin cost and i get Midnight release top that

I get 20 dollar gift card promotions, free release date shiping, and the best customer support ever top that.

[Darth Death]

Osena109 wrote...

 well Go to gamestop like normal people they don't cancelle pre orders

I thought the same thing, but seeing how most people are pre-ordering from a European website, people
here may or may not have Gamestop retailer locally. 

[Osena109]

thatbwoyblu wrote...

Osena109 wrote...

thatbwoyblu wrote...

Well go to Amazon like cool people they dont cancel pre orders.

I don't pay shippin cost and i get Midnight release top that

I get 20 dollar gift card promotions, free release date shiping, and the best customer support ever top that.

I allready did I don't  have to wait for them to ship my game to me i can walk 2 blocks and get my game at midnight
customer support  why would i need that seting on the phone is not for me

Modifié par Osena109, 25 février 2011 - 06:14 .

[Captain Crash]

Elerrina_7 wrote...

Well i just spoke to chris and he said there is no reason play should be cancelling orders

This is as good as a pot of gold, you now have proof from the Game Developers they are being supplied with the product.  You also have proof of preferential treatment to customers.  They dont have a leg to stand on.  Call them and demand what you paid for, dont accept second best!!

Im so shocked at Play over this.  I really never would have expected this from them.

[Elerrina_7]

Got a screenie of my pms with chris gonna email them with a link to that and this thread, Their behaviour is just wrong over this