498 réponses à ce sujet

[Elerrina_7]

Garlant wrote...

mjharper wrote...

Play has always been a little slow with delivery, but I took that into account when ordering, and its often cheaper for me than Amazon.co.uk (no postage to Germany, either). I've ordered many times before. But this mess is something completely new, and It certainly makes me wonder whether I'll deal with it again...

When I first started ordering from play.com I would sometimes get pre-orders through my letter box the day before they were available in shops. Now its a week after. I think that shows a bit of a difference

Sure, I used to pick play.com for cheaper delivery but now its obviously not worth it. I'd rather pay £5 more and get the game a week sooner, especially if its a pre-order...

Yeh exactly the same with me. Just wish i'd not used them for dragon age now

[Dansayshi]

When something goes wrong with play.com, forcing you to contact them over an issue, their service has always been a little shoddy



They can do what they want, since its in the terms and conditions when you buy that protects them, but simply saying "no stock" is a little bit of a slap in the face where they should be apologising, and telling you they will have more soon, and that they'll contact you when they do, with you having first priority.

[Elerrina_7]

I just dont understand how they can justify cancelling peoples orders who preordered the game before the deadline as part of a deal offered by bioware/ea. If bioware/ea are going to advertise a deal like this im pretty sure theyd make sure that there would be enough to cover it

[H1natachan]

I'm not holding out much hope for play.com now and standard auto response you get given is total bs.

First rule of shop keepers the customers always right, seems play.com have forgotten exactly what that means.

[Parandroid]

I picked play.com for my preorder (PC, predordered 3rd of January) because they were the only non-German (it wasn't clear if the German version will be only dub or also ov, and I definitely wanted the ov) retailers that I could find that actually went along with upgrading every preorder and not charging more for the SE (like amazon did, for example). And now I find myself checking my preorder every day for the past few weeks. This is ridiculous and I hope play will feel the loss of customers and drop in reputation that they sure got through this mess. I just keep my hopes up that my SE won't be cancelled, and then never ever order from tem again. I hope that everyone who got their orders cancelled will get some compensation in the end.

Modifié par Parandroid, 26 février 2011 - 02:55 .

[Dansayshi]

H1natachan wrote...

I'm not holding out much hope for play.com now and standard auto response you get given is total bs.
First rule of shop keepers the customers always right, seems play.com have forgotten exactly what that means.

Its generally a business practise tho tbh. When a business is smaller, it will cater to the needs of the customer, because its exactly what it needs. But once it swells to a certain size, its all just about the money. So what if you turn people away from your business? Theirs thousands of others.

[H1natachan]

I certainly will no longer be using play.com for anything. They're just epic fail >.
and my trust in online outlets in general is 0

I'm already resigned to getting the normal version, as i'm expecting a slew of excuses from play.com playing the ' oh noes it's not our fault, blame the distributors ' game.

Modifié par H1natachan, 26 février 2011 - 03:02 .

[FurousJoe]

Thank god I ordered the SE digitally from the EA Store, no need to worry about being out of stock.

[EnforcerGREG]

OP feel your pain preordered on the 20th of december and got cancelled. of course I told them what the team at bioware told me that there was enougth stock but it didn't make a difference.



but there may still be hope for people who were let down by play the devs are looking into it again seeing as this is like the fourth thread about play i've seen

[H1natachan]

EnforcerGREG wrote...

OP feel your pain preordered on the 20th of december and got cancelled. of course I told them what the team at bioware told me that there was enougth stock but it didn't make a difference.

but there may still be hope for people who were let down by play the devs are looking into it again seeing as this is like the fourth thread about play i've seen

In a perfect world we'd get DA2 normal version for next to nothing and get everything thrown in.
Not like it'll ever  happen but it cant hurt to dream .... right ?

I fear that this whole sorry mess is out of the devs hands completely and their hands are tied.

Modifié par H1natachan, 26 février 2011 - 03:21 .

[Captain Crash]

Elerrina_7 wrote...

Yeh exactly the same with me. Just wish i'd not used them for dragon age now

Yep hindsight is great isnt it!!  Shame we couldnt get that DLC Belt earlier and use it to see how badly Play was going to mess this up more then any other retailer!!

I really doubt I am going to get the Amulet of Ashes Bonus with it to. But to be honest I dont care at the moment Im more concerned about getting my 5 month old Pre-Order!!

H1natachan wrote...

I fear that this whole sorry mess is out of the devs hands completely and their hands are tied.

Most likely, but Chris will go out his way to get an answer and explanation im sure.  Thats more then Play are doing.  His PM to Elerrina suggested they shouldnt be having stock issues so lets see what happens next!

[STARSBarry]

Captain Crash wrote...

I really doubt I am going to get the Amulet of Ashes Bonus with it to. But to be honest I dont care at the moment Im more concerned about getting my 5 month old Pre-Order!!

I actually sent a query about that yesterday, probably will hear back on monday il tell you if where getting the amulet or not.... as a mage player im kinda wanting it

of course id much prefere to have the game ontime rather than say a week late like some people have said

Modifié par STARSBarry, 26 février 2011 - 03:59 .

[Captain Crash]

STARSBarry wrote...

I actually sent a query about that yesterday, probably will hear back on monday il tell you if where getting the amulet or not.... as a mage player im kinda wanting it

of course id much prefere to have the game ontime rather than say a week late like some people have said

Oh we will get it or "should" get it because we meet the pre-order criteria for the DLC.


OFFER EXPIRES 11/3/2011. CODE EXPIRES DATE 31/3/2012. GOOD ONLY EXISTING PRE-ORDERS OF AND FOR NEW PURCHASES OF DRAGON AGE II FOR THE PC or XBOX 360 (the "PRODUCT"). OFFER IS AVAILABLE TO ALL PS3 PLAYERS WHEN THEY PURCHASE AND LOGIN TO THE GAME WITH A VALID EA ACCOUNT PRIOER TO MARCH 20,2011.VALID AT PARTICIPATING RETAILERS. CUSTOMERS WHO ORDER ONLINE WILL BE SENT THE CODE VIA EMAIL ONCE THE PRODUCT RELEASES. CUSTOMERS WHO ORDER AT A RETAIL STORE WILL BE GIVEN THE CODE WHEN THE PRODUCT IS PICKED UP.

Its just my faith in Play in regards to this game is so small Im not optimistic with anything at present 

Modifié par Captain Crash, 26 février 2011 - 04:14 .

[heretica]

Weaverjho wrote...

Picking up stuff in a store gives you the ability to punch people in the face if they do not comply to their business agreements.

[Lockindal]

I always pre-order from the EA itself, haven't had any issues with any cancellations or anything.

I like to order from the publisher itself whenever possible, if anything is screwed up, there is only one person to hold responsible.

[Elerrina_7]

Hate waiting for replys from people >.< such an impatient person xD. Really hope chris can fix something at least but i dont have much hope will just have to fork out extra for the dlc when its released :<

[H1natachan]

prolly be monday when they get off their asses to reply

[Elerrina_7]

strange since the phones are open on the weekend, you'd think they could reply to emails too

[coolide]

Have any of you Play.com people considered filing a class action lawsuit for false advertising?

[Elerrina_7]

Can't say that i have

[Captain Crash]

coolide wrote...

Have any of you Play.com people considered filing a class action lawsuit for false advertising?

They have a 65 point Terms and Conditions page that covers their back.

26. Play.com does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

29. TO THE FULLEST EXTENT PERMITTED BY LAW, PLAY.COM IS PROVIDING THIS SITE AND ITS CONTENTS ON AN ‘AS IS’ BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, PLAY.COM DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT

35. Play.com aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. Play.com are not able to supply dates our suppliers may get an item in stock.


Damn them and their legal department!!  

Modifié par Captain Crash, 26 février 2011 - 07:33 .

[Captain Crash]

Dont let that daunting looking Terms and Conditions page put you off though. Thats primarily what it intends to do and to cover any potential lawsuits.

Wow!! I really cant believe were so disappointed in the quality of their service we have the terms and conditions out looking for loopholes!!!

Just shows how shoddy and poor service makes you quickly alienate your customers and cause widespread damage to your reputation.

Modifié par Captain Crash, 26 février 2011 - 08:59 .

[Jim_uk]

coolide wrote...

Have any of you Play.com people considered filing a class action lawsuit for false advertising?

You would need to prove it was false advertising rather than a screw up, not an easy thing to do. 

Captain Crash wrote...

Dont let that daunting looking Terms and Conditions page put you off though. Thats primarily what it intends to do and to cover any potential lawsuits.

Wow!! I really cant believe were so disappointed in the quality of their service we have the terms and conditions out looking for loopholes!!!

Just shows how shoddy and poor service makes you quickly alienate your customers and cause widespread damage to your reputation.

I wouldn't take too much notice of the terms and conditions, what they can and can't do is already clearly laid out in law.

[Furtled]

The Chief Executive of play.com is John Perkins, you can email him directly at john.perkins@play.com depending which country he's in he'll be obliged to respond to your complaint within a certain timeframe and resolve the sitution in a slightly longer timeframe.

For best results though stick to the facts and keep it POLITE - ranting, swearing, demanding things etc. is the fastest way not to get things resolved. State the problem, state what you want done to fix it and sign off.

Don't call/email play and go off at their staff, they're people just like you and don't deserve to be yelled at or abused, plus like others said, they have no control over a large companys ability to stock an item.

Good luck guys.

[Captain Crash]

Furtled wrote...

The Chief Executive of play.com is John Perkins, you can email him directly at john.perkins@play.com depending which country he's in he'll be obliged to respond to your complaint within a certain timeframe and resolve the sitution in a slightly longer timeframe.

For best results though stick to the facts and keep it POLITE - ranting, swearing, demanding things etc. is the fastest way not to get things resolved. State the problem, state what you want done to fix it and sign off.

Don't call/email play and go off at their staff, they're people just like you and don't deserve to be yelled at or abused, plus like others said, they have no control over a large companys ability to stock an item.

Good luck guys.

Brilliant,  thanks Furtled. This will be a great help to a number of people on this thread.  Even if it doesnt go to him directly it will go to an experienced and dedicated customer serice team who go beyond what usually expected.

Like you say yelling down the phone at the call assistant and the escalation manager doesnt help. You need to keep pushing though because someone somewhere can make the big decisions.  Having John's email will certainly help people out and get them to someone who is more likely to help right away!