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It is suggested that you try applying this patch before attempting the other DLC authorization solutions linked below. Patch 1.05 has been extensively tested and seems to work well for unmodified games. As always, if you're using 3rd party mods, your mileage my vary....
* * * * * * *
A note for some of the newer folks to this forum... the people you see posting here are, without exception, gamers like you and NOT Bioware/EA employees. So you have some options:
1) read this and other posts, and try to track down your particular problem. (Directions on searching the forums is at the bottom of this entry).
2) post a NEW topic describing your issue, including your technical information, and some of your fellow gamers will probably help, or at least point you into the right direction.
3) Contact Electronic Arts directly by going to support.ea.com, clicking on "Contact Us", loggin in and filing a report with them.
If you're having problems, please do NOT reply to this topic. Rather, please post a new topic in the forum that includes your system hardware and OS information. Thanks!
This listing will be updated from time-to-time as new and interesting solutions are presented. Updates will be marked as **NEW--
Game Installation/First Run Problems
This section covers problems encountered when either installing or launching DAO for the first time. Generally, installations appear to fail for two reasons – either there unsupported hardware or OS at play, or there is something missing from the OS (like a driver file). Preparing your OS by updating Windows, DirectX, display and audio drivers might help mitigate this.
**NEW-- (04/26/11) - Some folks have tried to install patch 1.04 on top of Ultimate Edition, which already comes patched. This action may cause significant problems.
http://social.biowar...8/index/7207682
Adding... to determine what version of the game you're running, on the launcher screen, select "Configure" and then select "Game" from the menu on the left. Refer to the version number next to DAOrigins.exe. The other .EXE will have different version numbers... this is normal.
**NEW-- (05/02/11) - For those who aquired Ultimate Edition from Impulse's digital download service, here's a guide to editing registry keys to make the game launch correctly:
http://social.biowar...6701/59#7069676
The Installation List - the order you should install Origins (original edition), Awakening, DLC, and Patch 1.04:
http://social.biowar...6688622#6702786
Error messages about missing Visual C++ files:
http://social.biowar...8/index/6156505
Error message about missing DirectX 9 files:
http://social.biowar...58/index/462284
Also—Microsoft’s DX9 download page: http://www.microsoft...&displaylang=en
Windows XP 64-bit is NOT a supported OS for DA:O.
http://social.biowar...8/index/5785542
Intel Graphics Chipsets are not officially supported by the game (included-- info on how to find what your graphics chip/card is using DirectX Diagnostic Tool):
http://social.biowar...8/index/6107755
Also - http://social.biowar...8/index/6123300
PhysX-- Despite the common misconception, you do indeed need PhysX to run DAO, even if you don’t have an Nvidia graphics card. DAO will only run PhysX on the CPU. The latest PhysX update can be found here:
http://www.nvidia.co...513-driver.html
More stubborn PhysX errors might be resolved with some careful registry editing:
http://social.biowar...8/index/5769613
How to transfer saved games to a new computer/new installation:
http://social.biowar...8/index/6126800
Moving files after a new installation of OS requires a reinstall of the game:
http://social.biowar...8/index/6019703
If you’ve lost or damaged your original game discs, you can reinstall and download using the EA Download Manager. Note that if you don’t have the original CD Key... you’ll need to contact EA Support.
http://social.biowar...62278/1#6263923
Here’s an example of what I did when removing my original, disc copy of DAO in favor of a digital version of Ultimate Edition:
http://social.biowar...484/blog/14102/
Steam version of the game dumps back to launcher-- "Run as Admin" may be causing problems: http://social.biowar...47747/1#5780205
The patch can't find the original game, even though it's installed-- here's one solution:
http://social.biowar...58/index/540339
DLC Installation/Authorization Issues
This section covers issues with installing and authorizing DLC. The causes of this are many and sometimes complex. In general, DLC may become “unauthorized” if you opt to auto-login for each game session. It’s a common misconception that you must log in every time you play the game to reauthorize the DLC—this is not the case—you do not have to log in every time you play. Logging in merely allows you to upload achievements to the social network site. So if you are constantly struggling to keep your DLC authorized, get all of it authorized once, and stay logged out.
**NEW (6/25/11) - While EA customer support sometimes suggests editing addins.xml as a solution to DLC problems, this can cause some unexpected problems: http://social.biowar...8/index/7711276
Offical EA Support page for DLC authorization issues:
http://support.ea.co...gon age origins
Manually installing DLC—You can manually install DLC if it is stuck downloading or you suspect it is corrupted (note this does NOT apply to the Ultimate Edition, which already includes all the DLC files). Here’s a complete guide to DAO’s DLC, with links, at the Dragon AgeWiki:
http://dragonage.wik...ent_(Origins)
What DLC shows up in the game, and what DLC is accessed through the "Other Campaigns" menu?
--->In the main Origins storyline: Stone Prisoner, Return to Ostagar, Soldier's Peak (Warden's Keep), Feastday Gifts/Pranks, Blood Dragon Armor.
--->On the "Other Campaigns" menu: Lil's Song, Golems of Amgarrak, Witch Hunt, Darkspawn Chronicles, and the Awakening expansion pack.
**NEW (04/13/11) -- If the updater service isn't running on your system, read the steps in this post to download and install a beta fix. Results may vary.
http://social.biowar...6701/58#7067882
** NEW (04/06/11) -- How to manually install the DAUpdater service in Windows 7 64-bit. Recently re-confirmed:
http://social.biowar...58/index/373610
**NEW (04/01/11) -- An interesting possible cause for the "EA servers not available error" -- router/modem time and date issue:
http://social.biowar...5157120#6843854
Mods in game prevent DLC from showing up:
http://social.biowar...8/index/6381904
I can't install/authorize DLC because my E-mail address has changed:
http://social.biowar...69570/1#6376935
A quick "how to" for STEAM users who need to get the daupdatersvc.exe service running:
http://social.biowar...8/index/6317275
An old thread about missing DAUpdater.xml file, recently re-confirmed:
http://social.biowar...58/index/532237
An old thread about editing XML files to force the game to reassess authorization of DLC. Recently reconfirmed:
http://social.biowar.../index/416923/3
Reinstalling to solve some DLC problems seems to work, especially for original owners of the game:
http://social.biowar...8/index/5819385
http://social.biowar...58/index/942015
Fix for some DAUpdatersvc.exe start issues:
http://social.biowar...26782/1#6234883
Also: http://social.biowar...8/index/6093270
Problems relating to DLC Authorization and the daupdatersvc.exe service not running:
http://social.biowar...8/index/1020821
Issue with authorization after moving DA:O for a computer upgrade (Steam):
http://social.biowar...8/index/5649580
Connecting to EA servers issue - funky passwords:
http://social.biowar...8/index/5977279
Can't get the Witch Hunt DLC to install using the *.exe file? Run as Administrator:
http://social.biowar...8/index/5318094
Witch Hunt DLC - what version do I have?
http://social.biowar...8/index/5952604
Awakening-related Issues (stand-alone expansion pack)
Awakening can be an enjoyable extension of the game. It’s also, in my opinion, buggy as hell.
If you’re encountering in-game errors with Awakening, consider consulting the Dragon Age Wiki’s summary:
http://dragonage.wik...g_Bugs/Glitches
Proper patch installation for Awakening (expansion pack,not UE):
http://social.biowar...index/2883300/2
Awakening -- Problems with the Ultimate Edition
Here’s the deal... sadly, Awakening seems to be the number one issue with folks using the Ultimate Edition. Specifically, under many circumstances, Awakening seems to disappear. This is usually because of a problem in installation (you’ve installed but already had another copy of Origins on the machine) or due to some issue with a file or the registry on your machine. Note: in many cases, uninstalling and reinstalling UE is the best option.
A sticky from the STEAM forums for troubleshooting when Awakening doesn't show up... applies to BOTH stand-alone and Ultimate Edition:
http://forums.steamg...d.php?t=1196144
You have installed Ultimate Edition and you DID NOT have a previous installation of Origins, and Awakening is STILL missing:
http://social.biowar...8/index/6216051
We've discovered that bad things can happen if you own a previous version of Dragon Age and install Ultimate Edition without first uninstalling the original program. Bad things like not being able to launch Awakening or authorize DLC. Fixes are possible:
http://social.biowar...8/index/5755406
http://social.biowar...8/index/5835211
UE Installed but Awakening expansion pack is missing in action:
http://social.biowar...8/index/6020257
Installing UE without installing previous game + mods = headache:
http://social.biowar...8/index/6032278
Saved Game Issues
If you're having problems syncing your account with Bioware's online servers, you should investigate the Social Network forum. Here's a thread that deals with problems deleting old characters:
http://social.biowar.../6/index/583965
Can't find the post-game saves for Awakening, Golems of Amgarrak, and Witch Hunt:
http://social.biowar...93777/1#6702483
I want to change the location of my saved game files:
http://social.biowar...8/index/6388279
You can import a character into Golems of Amgarrak or Witch Hunt, but not back into Origins or Awakening:
http://social.biowar...28765/1#6155992
A successful recovery after updating to Patch 1.04. Additional Microsoft background components needed updating:
http://social.biowar...8/index/6156505
How to find the post-game save for Witch Hunt:
http://social.biowar...8/index/6238155
Gameplay Bugs
Let's face facts-- a comprehensive list would be too long to post here. Below are some issues which have popped up recently. These solutions may help you troubleshoot other bugs.
Deleting profile.dap to correct buggy DLC/quest issues:
http://social.biowar...8/index/6107485
Crashing before the final set of missions, recently re-confirmed:
http://social.biowar.../index/309404/2
A classic-- the "Back Alley Justice" quest bug and a fix via Toolset:
http://social.biowar...8/index/6014602
Performance Issues (Slow Gameplay) and Crashing Issues
After DLC problems, slow gameplay or frequent crashes seem to be a common complaint. This section highlights recent discussions, but it is by no means comprehensive. One thing is evident, however—the lower your graphics settings, generally, the better your performance. For other tips, see the Tao of System Maintenance section.
**NEW (04/01/11) - An old post of mine involving strange spikey graphic errors and a possible fix:
http://social.biowar...8/index/5574840
Occasional freezing (but no crash) with Nvidia GTS450 - some options:
http://social.biowar...8/index/6718465
Creating a custom profile to get better perforance out of Nvidia SLI systems:
http://social.biowar...85701/2#6758958
Some users experience poor performance when using the latest Nvidia drivers on older cards (8000 or 9000 series). This may especially help those with laptops using mobile chips. Consider doing a clean install of an older driver:
http://social.biowar...8/index/6692588
Mouse has vanished from the game... check Windows settings.
http://social.biowar...8/index/6530537
Dealing with occasional "pauses" in the game... a summary of advice from CrustyCat posted elsewhere in this thread.
http://social.biowar...6265850#6397724
*Use at your own risk* - A possible way to address virtual memory leaks in 64-bit machines having performance issues. Please note this has not been tested by more than one person, and it involved searching for and downloading 3rd party software... so tread carefully!
http://social.biowar...8/index/6364831
Adding... a more succinct "how to" on setting processor affinity:
http://social.biowar...6198716#6269919
Adding... setting processor affinity for an AMD Phenom II X6:
http://social.biowar...6163308#6300484
Some ways to tweak the game-- setting processor affinity, adjusting frame buffer, compatibility mode:
http://social.biowar...index/5748347/3
Dialogue not seen - dual monitor setup issues:
http://social.biowar...8/index/6049275
Frequent in-game lag caused by graphics settings and/or background
services:
http://social.biowar...8/index/6036810
Screenshot issues... and old problem succinctly resolved:
http://social.biowar...8/index/1053632
Stuttering and freezes in game (solution yet to be confirmed):
http://social.biowar...8/index/6031310
UPDATE your drivers (video and otherwise):
http://social.biowar...58/index/292300
http://social.biowar...8/index/5908020
http://social.biowar...8/index/5994539
And, overclocking your system means more speed = good, right? Wrong!
http://social.biowar...8/index/5819011
Blurry screen issue in cutscenes may require some experimenting with res
settings:
http://social.biowar...8/index/6037225
Some ways to tweak the game-- setting processor affinity, adjusting frame
buffer, compatibility mode:
http://social.biowar...index/5748347/3
The Tao of System Maintenance
A lot of things, hardware and OS related, can affect Dragon Age in ways that other games seem to ignore. This section talks about more general issues of system maintenance and includes some links to other websites which may help you tune your system.
Clean out your start-up programs with Microsoft's Clean Boot utility:
http://support.microsoft.com/kb/331796
Helpful Software (as always, use at your own risk):
--CPUID Hardware Monitor – http://www.cpuid.com.../hwmonitor.html
--GPU-Z Graphics Card Info Utility - http://www.techpowerup.com/gpuz/
--FRAPS – Video benchmarking - http://www.fraps.com/download.php
How to do a clean, complete uninstall/reinstall of your display drivers:
http://social.biowar...484/blog/13857/
A re-evaluation of the game's hardware requirements:
http://social.biowar...8/index/6015114
The Windows pagefile. Bloated pagefiles can make Dragon Age unstable.
A discussion of editing services.msc with a link to a good "how to" guide:
http://social.biowar...8/index/6440566
A primer at: http://social.biowar.../index/5840412
Also: http://social.biowar...8/index/5816873
The eternal question of video cards, revisited:
http://social.biowar...58/index/575571
I want to build a laptop that will run DAO and DA2 (note that EA does not officially support laptops for gaming):
http://social.biowar...8/index/6162178
TweakGuides – ATI Catalyst -- http://www.tweakguid...m/ATICAT_1.html
TweakGuides – Nvidia Forceware/Control Panel - http://www.tweakguid.../NVFORCE_1.html
Mod-related Issues
This section is reserved for issues which have been (reasonably) linked to having third-party mods in your game. The bottom line-- if you’ve “modified” your game, and if you’re having problems, look at the mods as your prime suspect.
**NEW (04/19/2011) -- The "Advanced Tactics" mod may cause some movement issues in the game, including one involving the Urn of Sacred Ashes quest:
http://social.biowar...8/index/7124100
Mods may have caused characters to no longer level-up in Awakening:
http://social.biowar...index/6090794/1
Even I have played with mods from time to time. But doing so always brings a risk, and the ONLY way to make sure a mod is not causing your particular performance issues is to do a complete uninstall/reinstall of the game.
http://social.biowar...25109/1#6032668
http://social.biowar...8/index/6019287
Can you transfer pre-existing mods to a new installation? Not always easily:
http://social.biowar...8/index/5975451
A labor-intensive work-around... when "mods go bad":
http://social.biowar...8/index/5973820
Dog mod causing issues for "Captured!" quest:
http://social.biowar...8/index/6040042
Bad Dog! Also might cause Alistair to vamoose:
http://social.biowar...8/index/6242578
# # #
These are just a few of the many answers available on the site. As others have often suggested, a redirected Google search is the best way to seek them out. Enter this into the Google search bar:
site:social.bioware.com your search terms
And, of course, please consult the sticky posts at the top of the forum before reporting an issue.
Happy gaming!
RI
Modifié par RaenImrahl, 20 février 2012 - 03:57 .
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