189 réponses à ce sujet

[Kilshrek]

Retailers get absolutely no benefit for screwing up orders like this, I refuse to believe that many different retailers across different continents simply "failed to place their orders in time/messed up order numbers". The PROMISE from EA was that ALL pre-orders before the 11th Jan will be upgraded to SE free of charge. This was a heavily promoted thing. The ball is surely in EA's court right now.

[johannes1212]

This thread is making me pee my pants worried tbh, MightyApe hasn't contacted anyone about their SEs.... I'm scared!!

[Bryy_Miller]

Sacred_Fantasy wrote...
Is this healthy for business?

No. They're probably scared silly right now.

[johannes1212]

Bryy_Miller wrote...

Sacred_Fantasy wrote...
Is this healthy for business?

No. They're probably scared silly right now.

Some small retailers could close up shop and run off to Cuba with the money they pilfered though.

[GameBoyish]

OMFG
*prays no such travesty falls upon The Software Boutique orders*

[Brawne]

They should have just released normal collectors edition instead of this bullcrap. I was late with pre-order and need to buy DLC anyway but I would have much rather bought normal collectors edition.

[Rawgrim]

Seems like EA has made a mess of things.

[gotthammer]

*calls local game store*
Ok. No bad news...so far. (plus they have a copy of the DoW2: Retribution CE...hehehe)
*keeps fingers crossed that it stays that way so I can be real happy come the 8th*

[BadgerladDK]

It may well be that retailers are making a mess of it, but frankly, it's an administrative burden EA shouldn't have placed with the retailers in the first place. By stating that *all* pre-orders made before a given date will be getting the upgrade, it's pretty much EA's fault if a single retailer's systems aren't geared to handle a time limited upgrade. They then went ahead and promised the sword and shield dlc to *all* pre-orders again after the failure of the first upgrade, only to have at least Amazon saying they're not taking part in that offer.

So yeah, should have just made a regular collector's edition.

[I Tsunayoshi I]

I still dont get why people are still trying to blame EA. The only thing they have to do in regards to shipping is make sure they have enough copies to get out to the various retailer distribution centers.

The retailers on the other hand have to make sure they actually place their orders on time with EA so that they get copies of the game in to sell and to honor ALL promotions being advertised.

I think that most of the places that are cancelling their pre-orders left and right did not either have an automatic system in place to update their pre-order listings, I know Gamestop and all their bought up sister stores do have automaticly updating listings, and ended up either trying to send in their orders well after the deadline and all of their preorders ended up being for basic versions instead of the SEs they promised to their customers.

tl;dr Stop blaming EA and start blaming your questionable as hell, local and fly by night retailers.

[Sengoku no Maou]

Part of me finds this hilarious, but another part of me feels sympathetic towards those who got the shaft.

[Dubya75]

Sora Kitano wrote...

I still dont get why people are still trying to blame EA. The only thing they have to do in regards to shipping is make sure they have enough copies to get out to the various retailer distribution centers.

The retailers on the other hand have to make sure they actually place their orders on time with EA so that they get copies of the game in to sell and to honor ALL promotions being advertised.

I think that most of the places that are cancelling their pre-orders left and right did not either have an automatic system in place to update their pre-order listings, I know Gamestop and all their bought up sister stores do have automaticly updating listings, and ended up either trying to send in their orders well after the deadline and all of their preorders ended up being for basic versions instead of the SEs they promised to their customers.

tl;dr Stop blaming EA and start blaming your questionable as hell, local and fly by night retailers.

This does seem like the most logical explanation. Retailers have not ordered enough SE editions from EA and accepted too many pre-orders.
PLAY seems to be one of the biggest culprits.

[lost lupus]

thats why you dont buy stuff on the internet folks
i'd say whats happened is quite simple

1 the retailer did no give EA the pre-order numbers on time
2 EA lost the information somewhere

you would be amazed how often stuff like this happens poor form they should have been able to fix it
as for the DLC excuse.......................... i dont know about asia or europe but in aus thats is a massive breach according to the ACCC and fair trading act

unless of course the retailer didnt have a binding agreement with EA to supply the product in the first place................... in which case you could sue the store for false advertising (they sold something they couldnt supply)

of course if you only left the deposit amount its hard to claim under the act but whoever is at fault would likely get a fine anyway

[I Tsunayoshi I]

Dubya75 wrote...

Sora Kitano wrote...

I still dont get why people are still trying to blame EA. The only thing they have to do in regards to shipping is make sure they have enough copies to get out to the various retailer distribution centers.

The retailers on the other hand have to make sure they actually place their orders on time with EA so that they get copies of the game in to sell and to honor ALL promotions being advertised.

I think that most of the places that are cancelling their pre-orders left and right did not either have an automatic system in place to update their pre-order listings, I know Gamestop and all their bought up sister stores do have automaticly updating listings, and ended up either trying to send in their orders well after the deadline and all of their preorders ended up being for basic versions instead of the SEs they promised to their customers.

tl;dr Stop blaming EA and start blaming your questionable as hell, local and fly by night retailers.

This does seem like the most logical explanation. Retailers have not ordered enough SE editions from EA and accepted too many pre-orders.
PLAY seems to be one of the biggest culprits.

This is why I will keep most of my business to established retailers instead of all of these local regional deals or these fly by night stores like Play.

I know businesses that have been successful enough to turn into a huge franchise chain will have systems in place to make sure they get what they need, when they need it, and in the quanity they need it in.

The only real problem I have seen in regards to games being in or stuff being cancelled was the mess around Dragon Quest 6 not releasing on the right day because what was an obviously advertised release date was treated as a shipping date by pretty much every retailer offering the game on day 1 and that was purely a retailer problem.

[Raygereio]

lost lupus wrote...
thats why you dont buy stuff on the internet folks

Why? This is also happening with retailers that have a physical store. The problem is a communication failure between the retailers and EA.
This was first apparent when the SE was announced and the vast majority of the retailers either didn't get it or got wrong information and promoted the SE as a collector's edition, next to the reguler version.

[StarcloudSWG]

Here's what I think is happening.

Play.com and its other regional stores, play.asia.com and so on, took pre-orders from everyone trying to get a Signature edition, but held onto the money.

They kept holding onto the money, because holding onto money gives them interest and improves their cash flow, and then, only in the last couple of weeks, actually placed their orders for the Signature Edition.

Well past the deadline. Then they found out that a. the price to them had risen and b. there wasn't enough extra slack to cover Play.com's sudden rush of late orders.

Result? Many many cancellations, many many unhappy customers.

[Sandbox47]

"EA - it's in delay"

[sthkar]

god, this post gets me worried...it's only a week away from getting the stock...is everyone from australia eb store ok with their order?

[Vengeful Nature]

I heard that Chris Priestly's been on it for a few other people who've had their SEs cancelled. Maybe PM him? Could be wrong, though.

Anyone had any problems with Amazon UK so far? I've read a few of these topics and I haven't seen anything about that specific retailer. My pre-order still seems to be the SE, but I've become so paranoid I've been checking it every day.

Modifié par Vengeful Nature, 04 mars 2011 - 10:09 .

[Morocius]

Sora Kitano wrote...

This is why I will keep most of my business to established retailers instead of all of these local regional deals or these fly by night stores like Play.

I know businesses that have been successful enough to turn into a huge franchise chain will have systems in place to make sure they get what they need, when they need it, and in the quanity they need it in.

The only real problem I have seen in regards to games being in or stuff being cancelled was the mess around Dragon Quest 6 not releasing on the right day because what was an obviously advertised release date was treated as a shipping date by pretty much every retailer offering the game on day 1 and that was purely a retailer problem.

Well to be fair, you'd pretty much expect they'd have a decent cooperation going seeing as they get some of the exclusive pre order items. Ironicly i wanted to pre order from one of those stores because of that, in hindsight it's better that i didn't. Because not only do some of the stores not even offer those items they can't even supply you with the proper version of the game.

I'm hoping i'll get my SE edition if not, i'll simply wait for the ulitmate, GOTY  or whatever they come up with edition.

[HawkeSan]

Dubya75 wrote...
PLAY seems to be one of the biggest culprits.

Got my Signature Ed cancelled by PLAY too. 
They'll be sending me the Regular Edition instead.

Bah. I'm cancelling my order for now. 

[FellowerOfOdin]

Don't worry guys, EA has some fresh DLC at release for only 7$!

[Starfoxea]

Or maybe some retailers wanted to "hi-jack" some stock to do a tidy profit (do a search for the signature edition PC on Amazon.com -- Amazon.com is not taking any more order which is logical as the deadline for that is behind us but look at the third parties in their listing -- $249 - $259... well that's amusing). Makes you wonder how many "unexpected" copies will pop up on Ebay and the like after the game release.

It's not EA problem though (I expect them to deliver what they were ordered simply because a publisher doesn't manufacture copies of a special edition before all the orders for it are gathered, it wouldn't make sense. To minimize potential losses it's better to manufacture once you know how many copies you have to manufacture so that only the canceled pre-orders are a factor).

[AkiKishi]

FellowerOfOdin wrote...

Don't worry guys, EA has some fresh DLC at release for only 7$!

This is what makes me cynical about the whole thing.

[n3raz]

That's because there sooooooooooooooooooooo many game editions.
There should be just two: Collector's and normal