189 réponses à ce sujet

[Loc'n'lol]

Something's definitely fishy... So many retailers couldn't just happen to be wrong...

[Adhin]

Yeah in situations like this im more inclined to believe EA then the store. Not some kind of loyalty thing its just with the way chain of command work, getting any meaningful information out of the store clerk is like talking to your dog. Sure it can seem like your holding a conversation but hes gonna just stare at you, he simply doesn't have a clue. Difference is the store clerks often make up **** because they need to give you an answer and most people in that position don't want to say 'no idea man sorry'.

It's more likely they do what they usually do, stock up on orders then put the order in at a later date. And if that dates well past the special order date good chance they wont be counted properly. Most **** ups like this are store store management fault (the kind of management that doesn't actually do anything in the store it self). Corporate level non-sense.

I ultimately doubt either side is 'pulling them to make profit'. Pulling someones SE doesn't instantly mean they'll go buy the base game. That's an up in the air, and even if they do there less likely to buy Exiled Prince, or any other DLC after that kind of **** happens. Where as if they get the SE, get some DLC for free, they're more likely to buy future DLC as there generally happier.

Pissing off customers is never a good way to do business. Unless people are paying you to ****** them off. Which some games kinda are I guess but that's in playing them really...

[Kovnic]

Its been said by Bioware in the MANY threads on this topic already that they made enough copies of SE to cover all SE preorders they got from stores for orders placed on or before the 11th.

If a store is cancelling it is "probably" because they didnt run the promo correctly and continued to take SE orders way after the end date, then they got screwed by their mistake when they tried to place those incorrectly ordered SE's from EA. Now the stores are back peddling and in some cases, rather than admit their mistake, find it easier to blame a "faceless" producer rather than have to deal with an angry customer.

It sucks, but it happens. EA and Bioware shouldnt have to pay for a Stores mistake, the store should. Take your complaints with the Quotes from Bioware staff to your store and get compensation. If the stores that messed up Credit you for the cost of the missed DLC, then buying the missed DLC yourself doesnt really "cost" you anything other than time and the "shiney SE box". Of course it doesnt help with any SE exclusive items that wont be available for download (are there any?) but hey, thats life.

Anywho, this thread is almost deffinatly going to be locked when the Bioware staffers get back online, like every other thread that has been made on this subject.

TLDR - Its the stores fault, get compensation from them. In before lockdown.

[Cloaking_Thane]

zrisso wrote...

TS2Aggie wrote...

That can't possibly be the reason. What video game company could possibly complain about selling TOO MANY copies of their games?

EA would rather have you pay for the DLC included for free in the sig edition.

Yea I always prefer $7 over $60....oh wait

[Crown TSA]

I got my email from Play-Asia today as well.

My opinion of the game has been steadily waning of late, so I took it as a sign and cancelled my order.

Have to wonder why so many retailers are getting it wrong though...surely EA are not blameless in all this.

[Ardinal]

Either the retailers failed to count and request the copies of DA:2 they had as pre-orders or those responsible for generating the codes and creating the Signature Editions failed to make enough. Why they are cancelling now is really strange, as it is March now and they had all of Feb to make sure they sent requests for stock.

[GunClubGirl]

I'm sorry but this pre-order deadline was a terrible idea. A TERRIBLE idea. They have so many angry customers now - both people who did preorder the SE and their retailer cancelled it and other loyal customers who pre-ordered just not in time who feel like shafted second class citizens. I have never seen this happen with another game - maybe it has but I've never seen it. Sure, other companies usually charge you extra for the special edition but there is no pre-ordering deadline and retailers don't cancel your order - frankly I'd rather pay more for it and have those assurances. They need to put everything available on the SE available for sale as DLC now so people can at least have it. I'm sure a lot of people will still be angry but it's better than nothing - and if they want to make more money on Sebastian why not the other stuff?

Modifié par GunClubGirl, 04 mars 2011 - 01:34 .

[zahra]

Inarborat wrote...

Some of you have no idea how legit Play-Asia is. I've ordered countless times and their customer service has always been quick and prompt. They're one of the best online stores to order physical copies of games. EA/Bioware can't even get the Bioware points store or the social site working correctly....hmmmmmmmm. I feel bad for you guys getting your order canceled and I hope Bioware steps up to the plate.

Man I hope they don't do another stupid 2 months ahead pre-order for ME3 but I fear the worst.

Play-Asia has responded promptly regarding this matter to my emails so far. I have ordered twice from them with no problems. I'm quite cheesed off that they asked me if I wanted the normal edition for the same price, but other than that I believe them to be a legit and reliable company to order from. Heck, they even deliver on time to my friend in Pakistan. 

[damoose1]

Just a sign of what a mess this game may just be. I got a bad feeling with the demo, now this. Tisk tisk.

[Chris Readman]

GunClubGirl wrote...

I'm sorry but this pre-order deadline was a terrible idea. A TERRIBLE idea. They have so many angry customers now - both people who did preorder the SE and their retailer cancelled it and other loyal customers who pre-ordered just not in time who feel like shafted second class citizens. I have never seen this happen with another game - maybe it has but I've never seen it. Sure, other companies usually charge you extra for the special edition but there is no pre-ordering deadline and retailers don't cancel your order - frankly I'd rather pay more for it and have those assurances. They need to put everything available on the SE available for sale as DLC now so people can at least have it. I'm sure a lot of people will still be angry but it's better than nothing - and if they want to make more money on Sebastian why not the other stuff?

I can't adequately express how much I agree with this. I really do not understand why they didn't follow the marketing formula they had with the first game's collector's edition. Instead, I've been forced to rush out in order to get my Signature Edition. And trust me, in my country, with the number of... "enthusiastic" citizens, I stood no chance.

[GunClubGirl]

sassperella wrote...

Yes it's been confirmed by devs on the board that EA have the stock and it's down to retailers.

First of all, all these retailers are lying about the stock? I've lost count of how many retailers are cancelling now, but you need the fingers of more than one hand to count them, and I find it really hard to believe they are all lying. I don't know of this ever happening with another game at this scale. Second, even if it was (and I do mean IF) the retailers fault, EA should want to make their customers happy, and should do something. Regardless of fault, they have a lot of angry customers right now. That is not a position any business should want to be in, despite who caused that anger.

[Joulupukkis]

the deadline was a simple and often used marketing trick, it's not EA's fault that the retailers have failed in it's use. You put a deadline to push people to pre-order/buy early to get those initial big number sales which speak about the popularity of the game and create more hype which turns into more sales and more revenue. And people should realize Collectors Edition (Signature Edition) is usually a LIMITED TIME & LIMITED AMOUNT sold item.

[Eberict]

zahra wrote...

Eberict wrote...

I got my e-mail from Play-Asia today. My order was placed in December, well before the deadline. Heavily disappointed, I cancelled my order with them and salvaged what I could by getting a pre-order from Gamersgate, digital download. At least I'll get the Black Emporium and a few other items. I have no desire to receive a physical copy of the game any more, and I am grinding my teeth realizing that I'll have to pay $7 to receive a character and a DLC I should have received for free.

As a loyal Bioware gamer who dutifully ordered well before the deadline, I'm upset. At this point, I don't care if it is the retailers or EA/Bioware at fault--I feel betrayed by all parties equally. Instead of pointing fingers and passing the buck, I would have been more impressed if EA/Bioware at least tried to reconcile the issue.

I would have been happy with even a simple apology or basic sympathy. Oh well. Enjoy my $7 for Exiled Prince, EA.

Yes, an apology or basic sympathy would have been nice. At least a "Sorry about that dude," instead of "Not our problem."

Really all I ask for. This marks my first problem with Play-Asia as well. I'm not quitting my patronage of either Play-Asia or EA/Bioware, but I will be more cautious about offers like this in the future. Obtaining Collector's Edition content for Regular Edition price? Yeah, it's my fault for buying too much into that.

Taking a break from Play-Asia for a while. At least, now that I think of it, they apologised. 

In future, however, I'd like the opportunity again to pay Bioware extra money for a proper Collector's Edition. I purchased the Collector's Editions for the Baldur's Gates and for DAO, and I still love them. At least, with a CE ticket stub, I've never been let down like I have with this time-limited and supposedly cheaper deal.

[AlmondBrown]

Retailers have been burned in the past and this just reflects that. They take 1000 pre-orders months in advance, sign a deal for a delivered # and before the actual launch date 275 folks, who have read some bogus stuff on some forum, cancel their order. The retailer, like the buying public, once bought are stuck with their order and now have 275 copies they can't return or move efficiently.
The only solution is if you pre-order, and mean it, pay up front, and if you cancel you get dinged 15% restock. But like anyone would go for that as then the responsibility lies with them and not some other poor smuck whom they could give a flying $%^& about if they lose their money.
The pre-orders should get the DLC, other than that, be at the retailer when it opens. LOL!

[DapperDan77]

Just had my sig edition pre order from play-asia cancelled too. Honestly, this whole sig edition thing is a joke, I'm pretty angry right now.
If I were to pirate a copy I'd have none of these headaches and ALL available DLC, but instead I pay money to get shafted. Fantastic.

[Chris Readman]

Joulupukkis wrote...

the deadline was a simple and often used marketing trick, it's not EA's fault that the retailers have failed in it's use. You put a deadline to push people to pre-order/buy early to get those initial big number sales which speak about the popularity of the game and create more hype which turns into more sales and more revenue. And people should realize Collectors Edition (Signature Edition) is usually a LIMITED TIME & LIMITED AMOUNT sold item.

Are we at fault then? Even though we've had no idea of the SUDDEN cancelation, and even though we were assured that we'd get a copy of the Signature Edition?

Why have these retailers failed to understand the promotion though? I'd really like a proper explanation, from Bioware/EA since I'm posting here at the moment, so that I know who I can be angry with.

[LilyasAvalon]

Wait, are cancellations only happening to those that ordered online? I went into the store personally to preorder my copy.

[Adhin]

I don't think the retailers are lying. I think they just put there orders in to ****ing late. Plane and simple. Most retailers didn't even realize what the promotion was. There computers just auto-triggered it for them as it was setup by someone else. And just because YOU ordered it from them on the right date doesn't mean whoever was in charge of ordering them did it in time. I think thats the real culprit and while I like the idea of a date locked 'same as normal cost for SE' thing, I think thats the biggest issue.

Hopefully if they do this again they'll keep the SE/CE whatever up to the normal pre-order limit date as that's basically whats causing all the issues. The Store thinks its EA's fault because EA is saying they can't, because the store basically put the order out to late. And we aren't hearing about a worldwide issue so far just a few people on these forums. Half the time its from webbased stuff.

Either way I still think the retailers ****ed up and don't even realize it.

[AlmondBrown]

Chris Readman wrote...

Joulupukkis wrote...

the deadline was a simple and often used marketing trick, it's not EA's fault that the retailers have failed in it's use. You put a deadline to push people to pre-order/buy early to get those initial big number sales which speak about the popularity of the game and create more hype which turns into more sales and more revenue. And people should realize Collectors Edition (Signature Edition) is usually a LIMITED TIME & LIMITED AMOUNT sold item.

Are we at fault then? Even though we've had no idea of the SUDDEN cancelation, and even though we were assured that we'd get a copy of the Signature Edition?

Why have these retailers failed to understand the promotion though? I'd really like a proper explanation, from Bioware/EA since I'm posting here at the moment, so that I know who I can be angry with.

How much did you pay so far? That is how much anger you are afforded...

[Eberict]

Joulupukkis wrote...

the deadline was a simple and often used marketing trick, it's not EA's fault that the retailers have failed in it's use. You put a deadline to push people to pre-order/buy early to get those initial big number sales which speak about the popularity of the game and create more hype which turns into more sales and more revenue. And people should realize Collectors Edition (Signature Edition) is usually a LIMITED TIME & LIMITED AMOUNT sold item.

Dear sir or madam,

I've never had a problem purchasing a limited time and limited amount EA/Bioware Collector's Edition from Play-Asia or any other retailer;  I promptly place my pre-order for the product and wait patiently like a good customer. I've been playing and purchasing Bioware games since 1998. So yes, I recognize how a limited system works, and I have benefited and held faith in that system for over twelve years. It's only now that the system changed that I've been let down by both EA/Bioware and retailer.

I hope you can understand how upsetting this must be given the circumstances and my previous track record. I ask you to please not speak so generally in an effort to dismiss the issue as one of customer ignorance on time-limited offers and special deals. I am well aware; I followed the rules and was still left disappointed.

[LilyasAvalon]

Joulupukkis wrote...

the deadline was a simple and often used marketing trick, it's not EA's fault that the retailers have failed in it's use. You put a deadline to push people to pre-order/buy early to get those initial big number sales which speak about the popularity of the game and create more hype which turns into more sales and more revenue. And people should realize Collectors Edition (Signature Edition) is usually a LIMITED TIME & LIMITED AMOUNT sold item.

Actually, there was no 'limit' stated on how many were going to be produced. There was a time limit, yes, but if a store puts in an order for say, 600 SE's, EA is supposed to ship out 600 SE"s. Either way, something fishy is up.

[Adhin]

As for retailers misunderstanding they may of assumed just because they took the orders by a certain date that was enough? Didn't realize they had to get the orders out with in a few days of that? I have no idea, I also have no idea how the stores go about ordering there stuff. Do they wait till they get all of it listed out then put the order in 2 weeks before the release date? Month before? 2 months? Put out a new request every week, every day based off new requests?

If they have some system like that practically set in stone, I can see that getting in the way of some kinda timed thing like this easily. More so then EA just not being able to 'print enough copys' when all the added stuff is ultimately DLC. The SE is basically the normal game with a new print cover and some DLC codes. There's no real excuse on there end, and people are just blaming them in a 'muha-ha-ha' villian sense. Which is silly.

[rabidhanar]

You have my condolences...

As an American buying my game from gamestop....easiest and most reliable store for collectors editions for games...I also feel that the coincidence between all of the cancelled signature editions makes me suspect either incompetence or foul play.

While I doubt that I, ordering from the favorite store of developers apparently, will have my sig edition cancelled; what has occured to multiple forumites here is a disgrace.

The cancellations are like a blight, spreading through the land, creating chaos and disapproval. Wonder if this is a marketing ploy.