8 réponses à ce sujet

[NightAuditor]

So I started playing DA:O (X360) whenever it first came out (seems too long ago to remember now), and when I first signed on I created a throwaway EA account for fear of spam.  Now, as I try to amass all DLC possible I find myself unable to rectify my prior mistakes.  

In other words, how do I change the EA account that is linked to my game?

I've tried looking for a system file, and going on to EAs website, please help me Bioware!

[OBakaSama]

There's no official support here, only fellow gamers.

As far as I know the email addresses have to match, but it sounds like you'll have to get in touch with EA support to rectify your situation. Follow the appropriate link at the bottom of the page.

Good luck.

[Eminent]

You have to ask them to transfer your gamertag to your new account
Here is a link to live chat: support.ea.com/app/chat/livechat_launch
But you need to know info like your date of birth for that account to confirm that its your account
I was able to transfer my gamertag to my account w/ the DLC but the DLC like the signature edition rewards still aren't unlocking. Anyone know how to solve this?

Modifié par Eminent, 10 mars 2011 - 02:42 .

[ThePinkFoxx]

It's ok guys I got it!!!

I have had the same issue since September 2010 when I changed my gamertag through the xbox 360. Since I changed it, my profile hadn't updated and none of my characters uploaded. Any time I wanted to deelte a character it was 'cannot contact online server' and when I tried to aceess profile diagnostics I got the 'invalid persona' error. And nobody could seem to help me! It seems like a common and ongoing problem with many members.

I have both growled and cried in frustration as I tried numerous times to contact EA but their live chat system was horrible and the consultants didn't seem to understand what I was saying (said things like 'we'll have to delete your account' 'make a new email') and I got no where, even with images of what the page looked like with red circles pointing out exactly where the issues where.

After being assigned a case manager (Jonathan, tier 3 customer support) it took a month for me to get anywhere, emailing back and forth. As of yesterday I am happy to report my account were finally linked back together and I have been able to update, upload and delete chracters. It CAN happen, keep pressing...I'll find some way of adding my conversation with the case manager here.

[OBakaSama]

I wondered where you went. Good to hear you got the issue sorted out.

I noticed you posted in Bleakwall's thread as well, and far be it from me to tell anyone what to do, perhaps you could pass on the advice you were given to solve the problem.

Did it perchance have anything to do with deleting your EA account and using the same email to reactivate it? (If you don't mind my being nosy.)

[ThePinkFoxx]

Yeah yeah sorry about that, I didn't have to delete my profile (as in it wasn't a suggestion they made) but I did it anyway to see if it would fix the problem. It didn't. And of course you're not being nosy! To be honest they said they'd look into it and about three weeks later it started working. I had to log into the DA servers with each DA game on different days so they could check if it was connecting properly. What's your email address, maybe I can try and pass it on to my case manager?

[OBakaSama]

Bleakwail (I spelt their username wrongly earlier) is the one with the 'same' problem you had and I'm sure they'd appreciate your input.

Also be nice to have a working confirmed solution on the boards for others (should they ever have the same problem) to use.