528 réponses à ce sujet

[Childofbaahl]

MercurialKaunis wrote...

Skyline19 wrote...

MercurialKaunis wrote...

Dear hmv customer

I am writing to you in regards to your pre-order for Dragon Age 2: Signature Edition.

As you are probably aware, the Signature Edition of Dragon Age 2 was extremely limited and unfortunately, we have just been informed that we are unable to source this item from our supplier, and that it will no longer be offered through hmv.com. As a consequence, we are now unable to fulfil your order.

Alternatively, I can confirm that the standard edition of the game is available, priced £38.89. If you require this item, please reorder via hmv.com.

You will receive a second email shortly confirming that your order has been cancelled. Please note that you have not been charged for this item.

Please accept our apologies for any disappointment caused.

Kind Regards,

Online Customer Service Team
www.hmv.com

Thanks for leaving it until 15:18 the day before release to tell me. HMV's customer service is surely the best around. I'm hoping if I get up early enough I'll be able to score me a SE from Game/Gamestation now. I don't want to pay the extra money for the DLC I am entitled to.

Thats infuriating! Same thing happened to me with Batman: Arkham Asylum, I was lucky enough to find the limited edition in the shop though. Hope you find the SE!

Thanks I hope I do too. I don't know if we should be blaming the retailers or Bioware for this to be honest. I mean Bioware have got to have had some idea of how many SEs were ordered right? I love Bioware and I've been a loyal fan ever since my brother first showed me Baldur's gate but recently my love for them has started to fade. It no longer seems to be about the game for them but more about the money as is made evident by all the DLC.

Blame HMV all the way... All EA have to do is deliver the number of SEs that HMV have ordered... If they haven't ordered enough, thats their problem... Got an email myself from Amazon to let me know mine's dispatched last night at 21:30...

[Poison Apple]

Dear XXXXXXXX,

Thank you for your email regarding Dragon Age 2: Signature Edition.

The information regarding product specifications comes directly from the
releasing supplier. Whilst we strive to keep our website as up to date as
possible we are unable to provide any further details than those
specified. More information regarding the product in question may be
available on the manufacturer’s website.

If you have any further queries please consult the FAQ section of our Help
pages. Alternatively you can contact our Customer Support Team on 0845 800
1020 (UK only) or +44 (0)1534 877 595 (outside UK). Our opening hours are
9am - 8pm Monday to Friday and 9am - 5pm Saturday and Sunday.

Please accept our apologies for any inconvenience this may have caused you
and thank you for your patience and valued custom.

Kind Regards,

Customer Support Team
Play.com

 

That was the reply to my query about the Amulet of Ashes. To be fair, my e-mail may not have been clear enough. 

Modifié par Poison Apple, 11 mars 2011 - 07:13 .

[Skyline19]

Tracked my order its in the van for delivery, could be here between now and 6pm! Long day ahead!

[Fuelreaver]

Poison Apple wrote...

Dear XXXXXXXX,

Thank you for your email regarding Dragon Age 2: Signature Edition.

The information regarding product specifications comes directly from the
releasing supplier. Whilst we strive to keep our website as up to date as
possible we are unable to provide any further details than those
specified. More information regarding the product in question may be
available on the manufacturer’s website.

If you have any further queries please consult the FAQ section of our Help
pages. Alternatively you can contact our Customer Support Team on 0845 800
1020 (UK only) or +44 (0)1534 877 595 (outside UK). Our opening hours are
9am - 8pm Monday to Friday and 9am - 5pm Saturday and Sunday.

Please accept our apologies for any inconvenience this may have caused you
and thank you for your patience and valued custom.

Kind Regards,

Customer Support Team
Play.com

 

That was the reply to my query about the Amulet of Ashes. To be fair, my e-mail may not have been clear enough. 

 i doubt its a matter of your email not being clear enough, i got that exact generic response, when inquiring about the fadeshear and lion of Orlais.

:/

[Childofbaahl]

I'd call them so that you can make it clear in person... and if they still mess you about contact Bioware/EA and they can add the amulet to your lists

[Selidor]

Wow, I think just about every UK retailer who offered the SE has had problems of one kind or another.

I got my copy of the SE just now. Only problem is that I'm too busy following the news about the earthquake in Japan (I used to live there, and have a lot of friends over there) to feel like playing it. I'll probably pick it up later today when my classes are over and I feel like relaxing.

[ColaQueen]

FYI received my email today from Game UK with code for pre-order items. So if you're still wondering about this you should receive an email with the code in the UK.

[Revelo]

SilverSentinel wrote...

FYI received my email today from Game UK with code for pre-order items. So if you're still wondering about this you should receive an email with the code in the UK.

I got that code from GAME.co.uk and it didn't work, somehow the items were already unlocked and waiting for me. =S

I'm confused myself, what exactly was the point of giving me a code when I already had the items. I got the response that the code had already been redeemed even though I had not used it before.

Modifié par Revelo, 11 mars 2011 - 11:06 .

[Fuelreaver]

Yeay! Mine just arrived! (Dispatched by Play.com tuesday)

[Leggyweggy]

Ordered mine from play.com Post came this morning. All I got was the bloody Guide book which I won't even use till I've gone through the game once. This is so frustrating they don't even offer tracking. Last time I order from them.

[Childofbaahl]

Revelo wrote...

SilverSentinel wrote...

FYI received my email today from Game UK with code for pre-order items. So if you're still wondering about this you should receive an email with the code in the UK.

I got that code from GAME.co.uk and it didn't work, somehow the items were already unlocked and waiting for me. =S

I'm confused myself, what exactly was the point of giving me a code when I already had the items. I got the response that the code had already been redeemed even though I had not used it before.

I think with all the hoohaa over the sword and shield not being offered by 4/5 retailers Bioware have activated them for the SE so when you registered that you got it all and then them you tried the otehr code you got the error message...

[Leggyweggy]

Fuelreaver wrote...

Yeay! Mine just arrived! (Dispatched by Play.com tuesday)

Who was the curior?

[Fuelreaver]

it was regular royal mail postie for me.

I know how you feel, i got the guide yesterday from zavvi... its horrible just sitting there not even being able to read it... --__--

hopefully it will show up for you tomorrow.

Modifié par Fuelreaver, 11 mars 2011 - 11:21 .

[Leggyweggy]

Fuelreaver wrote...

it was regular royal mail postie for me.

I've already had the normal Royal Mail post and the guide came from a curiour called Citipost. They sent it the same day as you aswell. Well looks like I'll be getting it on monday then sigh.

[Matt125]

Post came today. No DA2. Mine was from play.com and dispatched Tuesday. Very disappointed.

[Fuelreaver]

damn that sucks guys. Sorry to hear that. :{

Play's delivery is so damn slow... cant believe it dispatched tuesday..

[Matt125]

The thing is the reason why I use Play.com more than the other retailers is because

A) They never, ever decline my card, while GAME does right before they dispatch every order which is a real pain

They used to dispatch games really early and sometimes I got them the day before release. I remember that, back in the day, I got Star Trek: Elite Force II two days before the UK release date. Of course that wouldn't have meant a thing for DA2 because of the online activation, but still, Play.com used to be great for this sort of thing.

[Fuelreaver]

i hear that, i to remember the glory days of Play.com, had many good experiences with them in the past... recently however they seem to be changing for the worst.

[Skyline19]

Fuelreaver wrote...

i hear that, i to remember the glory days of Play.com, had many good experiences with them in the past... recently however they seem to be changing for the worst.

I agree they use to be awesome, I remember getting games sometimes two days before release with them. I've recently changed to GAME and I always got my games a day before release, but DA2 has broken their streak.

[Leggyweggy]

I don't mind that it came late. My issue is that the guide book has come when it was sent a day after... Now I have to resist the tempation of looking at it.

[Estelindis]

Mine still hasn't entered any stage remotely resembling a dispatch. Annoyingly, the order page still states that March 10th is the estimated dispatch date. Good luck with that time travel, Amazon!

[aberdeenkev]

i pre orderd no game come on play.com hurry the **** up

[aberdeenkev]

i thought i would have got it on lauch day

[Twaddlefish]

Mine just arrived!

[Twaddlefish]

Also, I got a flyer for ME2's Arrival!?