528 réponses à ce sujet

[DomPHUNK]

yeah im in the same boat as you guys with play.com....posted tuesday admittedly come home everyday like oooo is it here...nothing not even on friday...when its released...like ok, im sure itll come tomorrow bit annoyed but could be worse...still nothing today, no post sunday obv...so monday it is, soon as i get it im letting them know i will no longer be pre-ordering anything from them or buying anything from them in future. unless its a really good deal if its cheap i dont care when it arrives.

[Captain Crash]

Well I sent another email to play to get my Amulet of Ashes code they havent sent me. (still havent got the game yet either)

Apparently they have run out? I know a lot people have already received theirs so I know they have had the code at some point... /sigh yet another pain from Play and I thought they couldnt do any worse...



__________________________


Thank you for your email regarding the promotional code for {Dragon Age 2:
Signature Edition}.

Please accept our apologies that you have not yet received your
promotional code for this item.

Please note that your code will be sent to you via email as soon as it is
available, and ask that you regularly check your main email inbox, as well
as any spam or junk folders you may have. Also please be aware that the
script being run to generate the codes does so on a first-come,
firstserved, basis, so there may be a slight delay in you receiving your
code.

If you have any further questions please contact our Customer Support Team
on 0845 800 1020 (Mon-Fri, 09.00-20.00; Sat and Sun, 09.00-17.00) who will
be happy to assist. Please be advised that our Customer Support Team are
available on +44 (0)1534 877 595 for customers who reside outside the UK.

Thank you again for your query, and thank you for your patience and valued
custom.

Kind Regards,

Customer Care Team
Play.com

Modifié par Captain Crash, 13 mars 2011 - 01:53 .

[Zkyire]

Captain Crash wrote...

Well I sent another email to play to get my Amulet of Ashes code they havent sent me. (still havent got the game yet either)

Apparently they have run out? I know a lot people have already received theirs so I know they have had the code at some point... /sigh yet another pain from Play and I thought they couldnt do any worse...



__________________________


Thank you for your email regarding the promotional code for {Dragon Age 2:
Signature Edition}.

Please accept our apologies that you have not yet received your
promotional code for this item.

Please note that your code will be sent to you via email as soon as it is
available, and ask that you regularly check your main email inbox, as well
as any spam or junk folders you may have. Also please be aware that the
script being run to generate the codes does so on a first-come,
firstserved, basis, so there may be a slight delay in you receiving your
code.

If you have any further questions please contact our Customer Support Team
on 0845 800 1020 (Mon-Fri, 09.00-20.00; Sat and Sun, 09.00-17.00) who will
be happy to assist. Please be advised that our Customer Support Team are
available on +44 (0)1534 877 595 for customers who reside outside the UK.

Thank you again for your query, and thank you for your patience and valued
custom.

Kind Regards,

Customer Care Team
Play.com

You preordered the game and they're still pulling the "first come first served" thing?

[Captain Crash]

Yep although I preordered it on the 10th October so technically I should be top the list right?

Sounds like they just dished out codes randomly...

Modifié par Captain Crash, 13 mars 2011 - 02:15 .

[Childofbaahl]

Captain Crash wrote...

Yep although I preordered it on the 10th October so technically I should be top the list right?

Sounds like they just dished out codes randomly...

I'd drop a line to EA as well maybe they can give you the code quicker

[Zkyire]

Captain Crash wrote...

Yep although I preordered it on the 10th October so technically I should be top the list right?

Sounds like they just dished out codes randomly...

Sounds like they messed up and are just trying to stall until they get it.

[Zkyire]

Preordered DA2. It's march 13th now and still not here.

So bored, so very bored.

[Druss99]

IEatWhatIPoo wrote...

Preordered DA2. It's march 13th now and still not here.

So bored, so very bored.

There should be some kind of compensation if you have pre-ordered and not got your game on release day. Like when you order a pizza and don't get it within 30 minutes.

[Captain Crash]

Childofbaahl wrote...

Captain Crash wrote...

Yep although I preordered it on the 10th October so technically I should be top the list right?

Sounds like they just dished out codes randomly...

I'd drop a line to EA as well maybe they can give you the code quicker

Thanks baahl    Very kind of you

[Claus1984]

Sounds like play.com have messed up more orders than they've got right with the SE!

Ordered mine 9th Jan, its been processing since mid last week and today I recieve an e-mail telling me its out of stock and can take up to 28 days to re-stock!!
Does anybody know whether Bioware will be sending out anymore SE's to retailers beyond the original batch?
I'll be fairly peed off if I wait another month and the regular edition arrives through my letterbox!

Thanks

[Frelden]

Still waiting on my SE from Play.com. Hoping its here tomorrow. Dispatched tuesday last week, so here'sd hoping. Relying on Royal Mail and An post (live in Dublin). thouroughly hacked off over the whole business and now paranoid that its either gone missing or they've shipped me a standard edition.

[Zkyire]

Druss99 wrote...

IEatWhatIPoo wrote...

Preordered DA2. It's march 13th now and still not here.

So bored, so very bored.

There should be some kind of compensation if you have pre-ordered and not got your game on release day. Like when you order a pizza and don't get it within 30 minutes.

I suppose I can't complain, the time not spent playing DA2 I can devote to my assignment that's due in a few days

[Captain Crash]

Well it arrived finally. It was the SE so im semi-impressed with play  :happy:

Wow what an ordeal, finally over for me at last!  

Im not sure if im excited now or if its relief!   

[Childofbaahl]

probably both... glad you hgot it in the end

[Katsaurs]

Still haven't got my Play.com order- thing is if they tried to deliver it Saturday they would've been out of luck (the workplace is closed weekends).

I really...really hope this hasn't gone missing, I don't want to have to wait 21-28 days before they can give me a refund (And I'd have to break the bad news to my friend who wanted this copy)

Never preordering from them again after this debacle.

[darthbeermonkey]

Captain Crash wrote...

Well it arrived finally. It was the SE so im semi-impressed with play  :happy:

Wow what an ordeal, finally over for me at last!  

Im not sure if im excited now or if its relief!   

Still waiting on Play myself. Today's post has arrived but no sign of my SE 

Can't believe it will have taken at least a week between the despatch date and arriving. I sent them a slightly snotty email about how if it takes so long for orders to be delivered then they should have despatched sooner and got a generic cut and paste response.

[Zkyire]

Just got my sig edition.

It finally arrived, but several days late. Not gonna use game.co.uk anymore.

[Mahumia]

Glad to see I'm not the only one stalking the mailman for a package from Play

Mine was posted on tuesday as well, so kinda annoyed that it isn't here (Netherlands) yet <_<

Edit: worst of all is that I took today of, so I could have spent my day gaming...

Modifié par Mahumia, 14 mars 2011 - 01:03 .

[blacqout]

I bought my signature edition in-store. GAME in Chelmsford only ordered ONE signature edition.

It made me feel like less of a dolt for having waited outside the store for ten minutes waiting for it to open, though. And the thought that my grabbing it probably ruined someone else's day makes me smile.

Modifié par blacqout, 14 mars 2011 - 01:09 .

[Silver Direwolf]

"Posted" on Tuesday by Play my ass. If that was the case, I can't see why it's not arrived yet.

If UK people are only getting it today, I wonder if that means it won't even arrive tomorrow for Dublin

I think I'll just buy games in town from now on, and if I ever preorder it'll be in a physical shop. For the benefits from the SE, I don't think it's worth it for mainly Sebastian. I'll avoid them in the future

[Druss99]

Silver Direwolf wrote...

"Posted" on Tuesday by Play my ass. If that was the case, I can't see why it's not arrived yet.

If UK people are only getting it today, I wonder if that means it won't even arrive tomorrow for Dublin

I think I'll just buy games in town from now on, and if I ever preorder it'll be in a physical shop. For the benefits from the SE, I don't think it's worth it for mainly Sebastian. I'll avoid them in the future

I know the feeling, I'm in Derry and haven't got mine yet either. Was posted first class on Thursday morning so I don't see how it would take 5 days to get here given that other packages have taken less than a day in total.

[Dragoncloud]

Haven't gotten my copy from 'game' yet either (even though they notified practically a week ago <<)... I did already get an email with code for fadeshear & the lion of orlais <<..

[jhughes46]

Still Haven't got mine. Probably the last time I preorder from play!

[Dagon]

mine got posted on the 9th of march.
it's the sixth day since it's been posted so maybe i'll get it today(crosses fingers)
DAMN  MAILMAN I'M WATCHING YOU !!!!!!

Modifié par Dagon_09, 15 mars 2011 - 11:08 .

[Captain Crash]

Hope you all get the game today guys and girls! This is crazy late for pre-orders!