Hallo,
ich hab mir vor kurzem die DA:O ultimate edition gekauft, registriert und den code eingelöst, konnte die zusatzinhalte aber nicht spielen- wahrscheinlich weil der inhaltsupdater nicht an war, von dem ich damals nichts wusste.
Ich dachte, das würde am BioWare profil liegen also hab ich mein profil gelöscht und ein neues erstellt.
Dann hab ich den inhaltsupdater gefunden und angeschaltet aber mein neues profil hat (wenn ich das richtig verstanden habe) keine DLC-rechte, da ich den code ja bei meinem alten profil eingelöst habe.
Daher sind meine zusatzinhalte zwar alle installiert aber nicht autorisiert.
Gibt es eine möglichkeit die DLCs trotzdem zu spielen ohne einen neuen code einzulösen oder alle DLCs zu kaufen?
danke im vorraus
DLCs nicht autorisiert
Débuté par
TheStonedPrisoner
, mars 07 2011 01:00
Retour en haut
#2
Posté 07 mars 2011 - 03:08
Nelljara88
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- Members
- 37 messages
Hmm glaube deine einzige Möglichkeit ist, dich mit dem EA Kundendienst auseinanderzusetzen. und denen zu erklären dass du deinen ersten Acc mit den DLCs mangels besserem Wissen gelöscht hast und ob die dir den Code für deinen neuen Acc freischalten.
die werden dich wahrscheinlich nach deinen Alten acc daten fragen (Name, EMail...) und du wirst ihnen den Prod-key deiner UE sowie den Code der DLCs nennen müssen.
die werden dich wahrscheinlich nach deinen Alten acc daten fragen (Name, EMail...) und du wirst ihnen den Prod-key deiner UE sowie den Code der DLCs nennen müssen.
#4
Posté 09 mars 2011 - 08:10
TheStonedPrisoner
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- Members
- 20 messages
Also ich hab dem EA Kundendienst eine Mail geschrieben und hab diese Antwort bekommen.
Thank you for taking the time to contact us regarding your Dragon Age: Origins purchase. It is always a pleasure to assist our customers in any way that we can.
I'm sorry to hear about the issue you are facing with Dragon Age: Origins download content. This happens when an account which does have access to these items downloads them at any point, and another account logs in (which does not have these entitlements. http://help.dragonag...etail/a_id/218/).
If you are logged into the same account, then in order to resolve your issue you need to follow the below given steps:
- Shut down Dragon Age: Origins
- In Windows, press the 'Start' button and select 'Run'
- In the command line type 'net stop DAUpdaterSvc'
- Navigate to 'My Documents\\\\BioWare\\\\Dragon Age\\\\Settings' and delete 'Manifest.xml' and 'Offers.xml'and 'addins.xml'
- Navigate to 'My Documents\\\\bioware\\\\Dragon Age' and delete the 'Offers' folder
- Navigate to 'C:\\\\Documents and Settings\\\\All Users\\\\Application Data\\\\BioWare\\\\Dragon Age\\\\' and delete the 'DAUpdater' folder
- Navigate to 'C:\\\\My Documents\\\\bioware\\\\Dragon Age\\\\' and delete the 'AddIns' folder
- In the command line type 'net start DAUpdaterSvc'
- Restart Dragon Age: Origins and log in
For Windows Vista/Windows 7 - C:\\Users\\All Users\\Bioware\\Dragon Age\\
- Navigate to 'C:\\My Documents\\Bioware\\Dragon Age\\' and delete the 'AddIns' folder
- In the command line type 'net start DAUpdaterSvc'
- Restart Dragon Age: origins and log in
This does not impact saved games. This only deletes all DLC from the system so you may download the content again.
However, as you are playing Dragon Age: Origins on the PC, please refer to this FAQ and perhaps it will apply to your situation:
http://help.dragonag...etail/a_id/2247
If you have not yet patched the game to the latest version, then we would advise you to download and run the latest patch for the game. You can find the information about the game patches at the below given link: -
http://help.eastore..../detail/a_id/36
Once you have patched the game, try and run the game and see if the issue is resolved. If the issue continues, then we would suggest you to uninstall and re-install the game.
To un-install the game, re-start the game and from the Game Launcher, click on the Uninstall button. You will be asked to confirm the un-installation of the game, click "Yes". Make sure that on the next screen before clicking "Next", you check the "Keep Save Games" check box, if you don't wish to lose your game progress.
Once you have uninstalled the game completely, re-install the game and see if the issue still persists. However, unauthorized content is a common problem, usually caused the Dragon Age Origins Content Updater service not starting automatically.
Try manually starting the service, before you start the game, to see if this resolves your issues.
1.) Press the windows key + R (or click Start and then RUN) and type in services.msc and press ENTER
2.) Locate the Dragon Age: Origins - Content Update in the list of services.
3.) Right click it and select START
If the problem still persists, then please simply run the game in admin mode.
1. Please check for the Dragon Age updater service. You can access it using Control Panel / Administrative Tools / Services. (Another method is to click on the start menu, write "services" in the search box)
2. You find the service there, right click on it, choose properties. "Start" the service if it is not started. Then set the startup type to "automatic".
3. Do not start the game using Steam. Instead navigate to the "C:\\Program Files (x86)\\Steam\\steamapps\\common\\dragon age origins\\bin_ship" directory. You see the file DAOrigins. Right click on it, choose "Run as Administrator".
4. Go to downloadable content menu, dlcs are being downloaded there.
If there is anything else we can help you with please let us know. Additional support can be found on our help site located at http://dragonage.bioware.com/.
Thank you for taking the time to contact us regarding your Dragon Age: Origins purchase. It is always a pleasure to assist our customers in any way that we can.
I'm sorry to hear about the issue you are facing with Dragon Age: Origins download content. This happens when an account which does have access to these items downloads them at any point, and another account logs in (which does not have these entitlements. http://help.dragonag...etail/a_id/218/).
If you are logged into the same account, then in order to resolve your issue you need to follow the below given steps:
- Shut down Dragon Age: Origins
- In Windows, press the 'Start' button and select 'Run'
- In the command line type 'net stop DAUpdaterSvc'
- Navigate to 'My Documents\\\\BioWare\\\\Dragon Age\\\\Settings' and delete 'Manifest.xml' and 'Offers.xml'and 'addins.xml'
- Navigate to 'My Documents\\\\bioware\\\\Dragon Age' and delete the 'Offers' folder
- Navigate to 'C:\\\\Documents and Settings\\\\All Users\\\\Application Data\\\\BioWare\\\\Dragon Age\\\\' and delete the 'DAUpdater' folder
- Navigate to 'C:\\\\My Documents\\\\bioware\\\\Dragon Age\\\\' and delete the 'AddIns' folder
- In the command line type 'net start DAUpdaterSvc'
- Restart Dragon Age: Origins and log in
For Windows Vista/Windows 7 - C:\\Users\\All Users\\Bioware\\Dragon Age\\
- Navigate to 'C:\\My Documents\\Bioware\\Dragon Age\\' and delete the 'AddIns' folder
- In the command line type 'net start DAUpdaterSvc'
- Restart Dragon Age: origins and log in
This does not impact saved games. This only deletes all DLC from the system so you may download the content again.
However, as you are playing Dragon Age: Origins on the PC, please refer to this FAQ and perhaps it will apply to your situation:
http://help.dragonag...etail/a_id/2247
If you have not yet patched the game to the latest version, then we would advise you to download and run the latest patch for the game. You can find the information about the game patches at the below given link: -
http://help.eastore..../detail/a_id/36
Once you have patched the game, try and run the game and see if the issue is resolved. If the issue continues, then we would suggest you to uninstall and re-install the game.
To un-install the game, re-start the game and from the Game Launcher, click on the Uninstall button. You will be asked to confirm the un-installation of the game, click "Yes". Make sure that on the next screen before clicking "Next", you check the "Keep Save Games" check box, if you don't wish to lose your game progress.
Once you have uninstalled the game completely, re-install the game and see if the issue still persists. However, unauthorized content is a common problem, usually caused the Dragon Age Origins Content Updater service not starting automatically.
Try manually starting the service, before you start the game, to see if this resolves your issues.
1.) Press the windows key + R (or click Start and then RUN) and type in services.msc and press ENTER
2.) Locate the Dragon Age: Origins - Content Update in the list of services.
3.) Right click it and select START
If the problem still persists, then please simply run the game in admin mode.
1. Please check for the Dragon Age updater service. You can access it using Control Panel / Administrative Tools / Services. (Another method is to click on the start menu, write "services" in the search box)
2. You find the service there, right click on it, choose properties. "Start" the service if it is not started. Then set the startup type to "automatic".
3. Do not start the game using Steam. Instead navigate to the "C:\\Program Files (x86)\\Steam\\steamapps\\common\\dragon age origins\\bin_ship" directory. You see the file DAOrigins. Right click on it, choose "Run as Administrator".
4. Go to downloadable content menu, dlcs are being downloaded there.
If there is anything else we can help you with please let us know. Additional support can be found on our help site located at http://dragonage.bioware.com/.
#5
Posté 09 mars 2011 - 08:15
TheStonedPrisoner
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- Members
- 20 messages
Das habe ich alles gemacht. wie ich dann den code nochmal eingelöst habe, habe ich statt den DA:O
DLCs irgentwas (DLCs?) für DA2 bekommen/freigeschaltet/...
Das ist zwar auch gut, weil ich DA2 orbestellt habe, aber die DA:O DLCs wären mir lieber.
Ich muss dem EA Kundendienst also doch noch ne mail schreiben...
DLCs irgentwas (DLCs?) für DA2 bekommen/freigeschaltet/...
Das ist zwar auch gut, weil ich DA2 orbestellt habe, aber die DA:O DLCs wären mir lieber.
Ich muss dem EA Kundendienst also doch noch ne mail schreiben...
#6
Posté 09 mars 2011 - 12:37
Nelljara88
-
- Members
- 37 messages
ich rate dir den online chat zu benutzen... musst zwar ein paar minuten warten (je nach tageszeit) aber dafür bekommst du schneller geholfen und musst net ständig schauen, ob deine eMail beantwortet wurde
