4 réponses à ce sujet

[PsychoBlonde]

I am having some kind of issue where all the functions that use my EA password will suddenly stop recognizing my password for some reason.  Since I don't share this computer, I have it "remember" my password, and periodically (about once a week), it'll "forget" me and all my attempts to log in will be in vain until I've reset my password.

I'm sorry this report is so vague, but I haven't noticed any combination of circumstances that lead to this happening.

[Jesse van Herk]

resetting your password should have no effect on this site - next time it happens, can you instead try clearing all site cookies/cache and restarting your browser? It should let you in at that point.



Please post if that helps, as well as any other debugging information you may come up with. Thanks!

[Jesse van Herk]

we cannot reproduce this - we need more information.

[Jesse van Herk]

still working fine for me in IE8.

- is it only after being logged in for some amount of time?

- do you have any addons installed?

- are you browsing in multiple tabs/windows?

- do you have any firewalls/adblockers/strict security permissions set up?

- does this happen on any computer, or just one?

[Jesse van Herk]

no - we haven't changed anything on the server today. If it happens again, please provide the above information with your bug report. Thanks!