21 réponses à ce sujet

[Wugger]

Hi, this thread doesn't really have a purpose other than to let me vent a little if thats okay and ask if anybody else has been simularly screwed over, so please keep it civil.

I'm feeling a little miffed as I got, out of the blue today, an email about my game pre-order. I pre-ordered the game to get the complete version, as Bioware forces everybody else to buy DLC seperatley and I wanted to get it with the Exiled Prince rather than have to pay extra.

Game gave me my 29.99 back and told me that they could not disclose why I wasn't able to get the game, just that I wasn't. They said I was welcome to pre-order again, but because the signature edition was limited, now I can only get the regular version.

I know it's a bit OCD (well...very OCD) and a stupid thing to be a bit cross about, but there you go I just have this weird desire to own the full game and not have bits of content missing. Does anybody get simular messages? Any inkling why Game decided to cancel my pre-order? I think I'm going to have to wait for the GOTY edition or something simular now, rather than have to pay loads and loads extra for DLC.

[seanyo_82]

Oh god i pre ordered from GAME too hope they dont cancel mine

[Carlthestrange]

I ordered from Game too, but I ordered the standard edition. So I shouldn't have any problems.

[Jakeul200493]

My signature edition went through just fine, it's now "Pending"

[_Melk_]

Not sure how they work when you pre-order, but you should have some sort of documentation relating to your pre-order and cancellation. I'd keep those and let BioWare know how you were treated on this deal.

Not sure it would help you get the SE, but they *have* to know how you were treated concerning a pre-order of *their* game from this company that did this to you.

I know I'd send them Emails (both the store and bioware) and keep trying to get the SE, until you either get it, or were told that you *really* could not get it from any means.

Keep trying man. I hope you can resolve this to your satisfaction. With proof in hand, I can't see how they'd refuse to help.

[wulf3n]

I'd be thinking about going to consumer affairs. Sure Game probably have some sort of disclaimer about reserving the right to cancel pre orders but i doubt they'd include not telling you in the agreement, so you could at least find out why they cancelled on you.

My guess is someone screwed up the order, and your's wasn't included, and they don't want to admit fault, for liability purposes, so they're telling you it was cancelled instead.

[suprhomre]

I guess someone kept the SE for himself/herself.

[gethslayer7]

unlucky i pre ordered from game and im fine

[Quinnzel]

Dude, same here. I am beyond angry at why, a few days from release, my preorder from 3 frelling motnhs ago has now been cancelled. Anyone know who I should contact at Bioware? Evil Chris?

[A5ko]

This is why I use GAME exclusivley for trade-in's. They are ****** poor at everything else.

[tez19]

Well for the record A5ko i have never had a problem at game, used them for years, always get the game early and get reward points to save up to put towards another purchase. My DA2 SE pre order seems to be going through fine aswell.

[AkiKishi]

It's probably on ebay by now.

I'm going to blame EA because they are the route cause of everything going wrong.

Modifié par BobSmith101, 07 mars 2011 - 07:51 .

[Quinnzel]

A5ko wrote...

This is why I use GAME exclusivley for trade-in's. They are ****** poor at everything else.

Its just bizarre. I have never had any problem before pre-ordering a game from them. It really makes me frustrated simply becaause If indeed I need to go buy DA2 again, I'll need to shell out for Sebastion DLC, the Soundtrack etc.

[A5ko]

You see, I've had many problems with them online. I can recall so many games where beta access was given, yet missing out on weeks of it because they couldn't pull their thumb out of their ass and get it sorted.

I even remember when they sent me a game on the wrong platform then refused to refund me or exchange because "I had clicked the wrong order". That was swiflty rectified after sending a strongly worded letter, but still... that was the day I took my business elsewhere.



They're too big for their own good. ShoptTo.net for me.

Modifié par A5ko, 07 mars 2011 - 07:55 .

[tez19]

Well everyone is intitled to their opinions, but i for one have never had any problems with them. I feel sorry for the OP and Quinnzel though, phone them up and demand answers.

[Quinnzel]

tez19 wrote...

Well everyone is intitled to their opinions, but i for one have never had any problems with them. I feel sorry for the OP and Quinnzel though, phone them up and demand answers.

Humph, I think I'll stick to my Plan B: Break into my local GAME store and grab a copy....

Leaving behind the cash and my strongly worded letter. *sigh* Guess I'll have to phone them in the morning...

Modifié par Quinnzel, 07 mars 2011 - 08:00 .

[Cless Godhard]

suprhomre wrote...

I guess someone kept the SE for himself/herself.

Seen it happen before, i used to work at a game-shop as a part-timer 5 years ago. In the fall a rpg was released, i think Kingdom Hearts 2, someone pre-ordered the one with the shiny box and it came in the store, we only got one because someone specialy pre-ordered it and has asked it to be delivered to our store, so he could pick it up.

That same afternoon when i saw the game come in, i see a co-worker grabbing the box and put it in his bag, i asked him why he took it and he told me the boss said OKE.. So i went to the boss and told him what happend, the boss said, it did not matter, because the co-workers money is just as good as the person who pre-ordered it. I find disgracefull what they did, the customer came once before the game was delivered and i talked with him, he sounded very kind and it felt like the store gave him the finger.

Anyway, my co-worker sended him a e-mail that his order could not come in (never gave the reason why) and if the customer wanted to order it agian another time blahblahblah crap.

It just sucks when something like that happen.

[Legionari3]

I pre orded From game and now mines at "Your credit/ debit card has been authorised and your order is now being released for packing.
Funds will not be debited until your order is shipped"

You might want to contact Game customer support and find out what happened

[Gill Kaiser]

Sorry to hear that, OP.

After reading lots of threads like this from European customers, I was extremely worried today when I saw that I had an email from Game with an update on my preorder. Luckily they were informing me that my debit card was approved and my Signature Edition is being prepared. I'm also getting it for £25, because the price dropped twice since I preordered...

So, while I'm not in the same boat, I empathise with those of you who had it cancelled. That must suck.

[Cathey]

Game has always been great with me. I always use them for my preorders. My status for Signature Edition moved to pending today. Log:

Order status log
07/03/2011 Your credit/ debit card has been authorised and your order is now being released for packing.
Funds will not be debited until your order is shipped.
07/03/2011 Your order is waiting for authorisation and release for fulfilment.
28/11/2010 Your order is currently held as a Preorder


So it's a bit lame for you really. Then again a lot of people seem to have had issues.

Modifié par Cathey, 07 mars 2011 - 08:10 .

[Wugger]

Quinnzel wrote...

Dude, same here. I am beyond angry at why, a few days from release, my preorder from 3 frelling motnhs ago has now been cancelled. Anyone know who I should contact at Bioware? Evil Chris?

Saldy there's nothing Bioware can really do mate, this is out of their hands. Though in future less DLC might be nice, just release everything at once :3

But seriously thanks for all the empathy I appreciate it. There's not a lot I can do about it really, I emailed Game but they've not gotten back to me yet so who knows if I'll get any help from them. I think I'll wait for the Ultimate Edition of DA2 which'll inevetably come out a year or so from now.

'Till then I have Shogun 2

[nubbers666]

just a guess but sounds like they took to many pre orders and had to cancel some  and did not want to own up to there mistake

just pre order it from else were and tell them to f off