84 réponses à ce sujet

[neverdiephoenix]

Same problem with EA Store Singapore.

I can't install because it says DA 2 is not installed.

I ran the launcher, it says can't install while DA 2 is running.

I close the launcher, and run the installer again, it says DA 2 is not installed.

Help Bioware. We need a fix for this.

[Ozeyx]

problem still not resolved.

[tuanster1119]

I was able to fix this by clearing my local files in Steam and redownloading/installing DA2. I'm guessing the problem has to do with the preloaded files not being in the correct folders once they are unlocked.

[tuanster1119]

I was able to fix this by clearing my local files in Steam and redownloading/installing DA2. I'm guessing the problem has to do with the preloaded files not being in the correct folders once they are unlocked.

[MaxSteele]

Ozeyx wrote...

Any official solutions for EADM? still cannot install hires and DLC pack

Tried the followings but didn't work:
- open and exit Launcher
- changing region to U.S. in windows ( i'm using XP)
- enter Game and logout / login of EA account (tried serveral times)

Don't log back into the EA account.

Launch the game, get to the main menu, log out of  your EA account, and don't log back in. 

Then exit the game and try to install the packs.  After trying everything else people were suggesting, that is all I did and it worked.

[Ozeyx]

MaxSteele wrote...

Ozeyx wrote...

Any official solutions for EADM? still cannot install hires and DLC pack

Tried the followings but didn't work:
- open and exit Launcher
- changing region to U.S. in windows ( i'm using XP)
- enter Game and logout / login of EA account (tried serveral times)

Don't log back into the EA account.

Launch the game, get to the main menu, log out of  your EA account, and don't log back in. 

Then exit the game and try to install the packs.  After trying everything else people were suggesting, that is all I did and it worked.

Thanks, but still shows "required Dragon Age II to be installed first"

[sarahsparrow]

I've manually downloaded EP, BE, SE but when I try and run it an error window pops up and says that it requires Dragon Age 2 to be installed. It is installed from pre-ordere Signature Edition on a PC! I've tried logging in then logging out in the game and trying to install again. I've tried logging out and closing the game and trying to reinstall. Nothing works - it keeps on saying it's not downloaded!

This is all on top of the fact that my pre-ordered signature collection won't get passed the date checker with out a crack :/ I've tried installing them w/o the crack too and that doesn't work either :/ I'm a PC user from North America. I've entered all my codes, and they show up in my registered game content. Please help Bioware!

[mrmitra]

Played the game all last night. Tried to install Black Emporium and still says I haven't installed the game.

[Marixus99.9]

I fixed this issue for me by changing region from Japan to U.S. ....

Vista: Control Panel > Clock, Language & Region > Regional and Language Options > Administrative > Change system local > English (United States)

Modifié par Marixus99.9, 10 mars 2011 - 12:22 .

[Darth_Toth]

Redsuns_ wrote...

phew i solved the problem when i changed the system locale to US.

thanks for yr help.

try it guys

I had all the same problems and reinstalled and tried eveything else... But changing the Locale and the language option to English (US) fixed it. Whether or not the second step was needed I don't know.

Modifié par Darth_Toth, 10 mars 2011 - 12:25 .

[tehbug]

On Steam:
Closing out steam completely (exit steam) and then launching Dragon Age 2 and closing it allowed me to install the DLC + HiRes

[johnwong1984]

EA user, got the same problem when installing Hires, tried everything, still not working...
i didn't install the game to the default directory, just wondering what's the default directory

[Deadeight]

Same problem here. Tried all suggestions in this thread.

[mrmitra]

I restarted my computer and was able to install it afterwards.

[fourtysix]

For folks using Steam and not getting it fixed with the Locale suggestion try this:

1) Close Steam
2) Browse to your Steam\\Steamapps\\Common\\Dragon Age II folder
3) Right-Click DragonAge2Launcher.exe and select Run as Administrator
4) Exit the launcher
5) Install Blak Emporium

UAC is preventing the registry writes for those who have it enabled, so the launcher needs to be run in Administrator mode to get things done. I am not 100% sure Steam needs to be exited first, it's what I did and what worked for me.

Good Luck.

Modifié par fourtysix, 11 mars 2011 - 04:02 .

[neverdiephoenix]

Change system locale to English (US) solves it.

[BeepDog]

lostathome wrote...

Found the answer, someone else posted this "Also, if anyone is having problems installing the DLC with a 'you must install dragon age 2 first' error. Restart steam completely, load the launcher for da2 and then exit, then you should have no problems running the installer after that."

This worked for me!

[Dizzyegg05]

Ok had same error , tried this:

*Install DA2
*Right click DA2 in steam and click view CD key
*Go to Bioware site and log in using my EA details
*Register Game using CD key from Steam
*On bioware profile  roll mouse over game tab at top
*scroll down to DA2 then pop out box click on REDEEM CODE
*Go back to Steam and right click DA2 then click Properties
*Click DLC tab and copy paste one at a time the two codes in the box below (or however many there is) into the Promo box on the Bioware web page.
*Once successful on all codes , navigate to http://social.biowar...ntitlements.php and click on (in my case) The Black Emporium -Moreinfo-PC/Mac (depending what you are running ) Then run the installer.

After succesfully installing this I Rebooted PC then tried the Hi Res pack again. And to quote Borat "Great succes" !!!

Hope you have the same result guys and girls.

Dizz
*C

Modifié par Dizzyegg05, 11 mars 2011 - 11:15 .

[Dizzyegg05]

Repost (ignore)

[sarahsparrow]

Just checking in AGAIN to say that when I try and install my downloaded Exiled Prince, Black Emporium, and Signature Edition it says that I do not have Dragon Age II installed. Which I've been playing for two days. Also now I can no long uninstall my game and reinstall it. I did do this three times already for another problem so maybe that's it's limit. PLEASE HELP! I want to meet Sebastian. And get my monies worth.

[DarkRatter]

Running the launcher as administrator (and closing it) worked for me. Before that i changed to US (location and language) and restarted, so maybe that was required also.

[Dizzyegg05]

In uk here. US had nothing to do with it for me. Was as simple as adding the codes fro steam into Bioware. Worked first time.

[moonblade_820]

Im from brasil,
using win764, game acquired from EAstore (so you dont need to install, the game has already unpacked) and cannot install neither one patch (exiled prince, high resolution, black emporium ...)
change the unicode language to english doesnt work
the foolish advice to log-out bioware account doenst work either
nothing works right now ...

[gutentosh]

K if yall are getting the issue Where the Texture pack wont install and is saying it is corrupt try this:

"Final Options
As a last resort, the installer can be executed even though it's corrupted. To bypass the corruption test, pass /NCRC on the command line. To do so, go to Start->Run, type cmd and hit Enter. A black console window should open. Drag the installer into the window, hit Space and type /NCRC. Hit Enter again and the installer should start. This is not recommended!"

[Fallen Angel Vector]

fourtysix wrote...

For folks using Steam and not getting it fixed with the Locale suggestion try this:

1) Close Steam
2) Browse to your SteamSteamappsCommonDragon Age II folder
3) Right-Click DragonAge2Launcher.exe and select Run as Administrator
4) Exit the launcher
5) Install Blak Emporium

UAC is preventing the registry writes for those who have it enabled, so the launcher needs to be run in Administrator mode to get things done. I am not 100% sure Steam needs to be exited first, it's what I did and what worked for me.

Good Luck.

This worked perfectly. I thank you for it. I suggest anyone who is having problems follow these steps.