211 réponses à ce sujet

[NightSabre22]

My signature edition has also been dispatched from GAME this morning.

I hope you all get your orders fixed.

[SambucaQueen]

Been an hour now since the order was placed and its still held as a pre order. Ill be ok once it says dispatched lol.

[Mentor73]

My DA2 SE for PC from GAME has been dispatched. But i doubt I'll get it before friday.

[OXELUE]

So it looks hopeful for the rest since posts are now saying Game.co.uk are fixing the problems with the orders.

[Queendread]

I had the same problem, but I rang up and they said it's all been fixed, so maybe there's just been a problem with them processing payments. Either way, I work at Game (terrible employer, don't judge me, it's temporary) and I'm in on Thursday when we're getting sig editions in, so if they do end up cancelling my preorder I can just hold one of the sig editions we'll get delivered for myself. Unethical, but awesome ^^

[DarkHod]

I messed up my card details so my order was rejected yesterday. Rang up around 11 today and they said they'd re-do my order. It's been stuck as 'preorder' ever since though. Anyone else still at this stage? I just want it to start checking my card and dispacting! 

[.Faine]

GrizBe wrote...

I don't know why anyone is having any trouble with GAME. I've pre-ordered stuff off of their site for years now, and I always get it, no problems at all, the day before the store release date.

Like alot of people, I got my Dispatch note earlier today for my SE. I've just one question... what version of DA2 are people having the troubles with? From what i can tell it seems mostly to be PS3's that are getting orders cancelled...

PC for me. I'm not sure what is causing the problems people are having, to be honest. I've ordered from GAME before too and never had any issues until now. Still, at least GAME is fixing it if you give them a call.

[Zkyire]

Drakeling wrote...

I don't know how things work on this forum, but please don't chase me off for treating the  forum like a "blog"; I really need some responses from fellow pre-orderer's in the  UK.

I've just been told by GAME that my pre-order (of the Dragon Age 2  Signature Edition) has been rejected due to payment issues. I've used the card on their site previously and I know my account is in credit, so there is absolutely no reason for the payment to have  been rejected. I even checked with my bank and was told no invoice had been made by GAME.

Are any others having a problem with their GAME pre order?  =(

Needless to say, at this moment in time I absolutely fraught with sadness that after months (and I do mean months) of waiting my pre order of 15 October 2010 is currently 'cancelled' through no fault of my own.

I didn't order my SE from game.co.uk until January, and mine was just dispatched, no problems.

[Verrenus]

Still no change in my re-preorder... Hopefully everything will be alright this time around and our copies will get posted today so they can reach us by Thursday or Friday.

[Teamdowns]

i had mine turned down aswell so i called up and was told i could order my sig editions as they did not have any left? i explainned what had happened but they said that there has been a error in ordering the sig editions so some people will miss out.

[Tamcia]

My SE just got shipped from GAME, no problem what so ever. You won't find out the truth on this forum though - your best bet is bank/GAME. Contact your bank, then contact GAME (depends on what the bank said).

[.Faine]

Teamdowns wrote...

i had mine turned down aswell so i called up and was told i could order my sig editions as they did not have any left? i explainned what had happened but they said that there has been a error in ordering the sig editions so some people will miss out.

Seriously? That's... crap.

Maybe it's a first come, first serve thing? Before now, a phone call was all it took to get people their SEs.

[Perfecti0nist]

To make my day even worse, they rejected my preorder, but I just called them and replaced it. I really hope it's going to be okay now.

Correct me if I'm wrong: GAME reserves the amount of money when you pre-order it, but they take it only when they ship the game?

[adam103]

  it's dispatched 

[SambucaQueen]

DarkHod wrote...

I messed up my card details so my order was rejected yesterday. Rang up around 11 today and they said they'd re-do my order. It's been stuck as 'preorder' ever since though. Anyone else still at this stage? I just want it to start checking my card and dispacting! 

Mines been like that since I called. It says it was ordered at 12:12 today which is right because thats when I called the customer services. Im on edge too because it hasnt taken payment yet. Tempted to change my bank.

[Verrenus]

SambucaQueen wrote...

DarkHod wrote...

I messed up my card details so my order was rejected yesterday. Rang up around 11 today and they said they'd re-do my order. It's been stuck as 'preorder' ever since though. Anyone else still at this stage? I just want it to start checking my card and dispacting! 

Mines been like that since I called. It says it was ordered at 12:12 today which is right because thats when I called the customer services. Im on edge too because it hasnt taken payment yet. Tempted to change my bank.

Mine hasn't been updated either... It probably will switch to pending in an hour or two, just hope it makes it past the authorization this time...

[SambucaQueen]

I know what you mean. Im on edge untill it says its gone through. I dont see why it cant be authorised this time round.

[MrJangles]

Perfecti0nist wrote...

To make my day even worse, they rejected my preorder, but I just called them and replaced it. I really hope it's going to be okay now.

Correct me if I'm wrong: GAME reserves the amount of money when you pre-order it, but they take it only when they ship the game?

Correctamundo, would be pretty unethical to take money before they had sent your product or even confirmed it is being processed!

Fingers crossed for you and me and everyone counting on the replacement orders!

[Perfecti0nist]

As I said, I called the customer service, told them my card details and order number, but they didn't replace the order, they ordered a new one! So now I have two orders of Dragon Age 2, one set to "preorder" other one one has been rejected.

What the hell, does that mean I'll pay twice? Or did the money for my rejected order go back into my account?

[MrJangles]

Perfecti0nist wrote...

As I said, I called the customer service, told them my card details and order number, but they didn't replace the order, they ordered a new one! So now I have two orders of Dragon Age 2, one set to "preorder" other one one has been rejected.

What the hell, does that mean I'll pay twice? Or did the money for my rejected order go back into my account?

Same deal for me, as far as I'm aware the rejected order will stay rejected and the new one will go through as normal (hopefully!) so no, you won't get double-charged. even if you do they  would be in the wrong and it would be simple to sort.

[FDrage]

adam103 wrote...

  it's dispatched 

Gratz  ... still waiting for that note as it is between "funds authorized" and "release for packaging" for the past 14h ... ah well, still got plenty of time .

[Teamdowns]

[quote].Faine wrote...

[quote]Teamdowns wrote...

i had mine turned down aswell so i called up and was told i could order my sig editions as they did not have any left? i explainned what had happened but they said that there has been a error in ordering the sig editions so some people will miss out. [/quote]

Seriously? That's... crap.

Maybe it's a first come, first serve thing? Before now, a phone call was all it took to get people their SEs.

I have since had a emial from game telling me my SE's has been dispached dont understand what has happend but just glad i'm getting the game (as they have taken the money from my bank).

[Trebonwarden]

I had this problem, fixed by 100% checking my card details, turns out i had misclicked on my expiry date by 1 month, fixed now, waiting to hear back from game on email

[.Faine]

Trebonwarden wrote...

I had this problem, fixed by 100% checking my card details, turns out i had misclicked on my expiry date by 1 month, fixed now, waiting to hear back from game on email

At the risk of sounding like a broken record, I'd give them a ring. I contacted them by email and have so far got no response there, but when I called them the situation was resolved.

Or at least I think it's been resolved. Still waiting for that confirmation email.

Teamdowns wrote...
I have since had a emial from game telling me my SE's has been dispached dont understand what has happend but just glad i'm getting the game (as they have taken the money from my bank).../../../images/forum/emoticons/grin.png

Ah! Glad to hear it. [smilie]../../../images/forum/emoticons/smile.png[/smilie]

Modifié par .Faine, 08 mars 2011 - 03:15 .

[FDrage]

Teamdowns wrote...

i had mine turned down aswell so i called up and was told i could order my sig editions as they did not have any left? i explainned what had happened but they said that there has been a error in ordering the sig editions so some people will miss out.

There has been a mess up somewhere down the european line in regards to the SE edition. Unforntunatly some will pay the price for it. Haven't ordered the SE edition, but would be gutted myself if I did in time and waiting, getting more and more excited just to be told I can get one withoutr a fault of my own. 

I know it doesn't help I know ...  ... just wish EA/Bioware would try something in regards to these issues experienced by some in regards to SE :editions. Just hard to do and to prove that one pre-ordered a SE copy in time :

Teamdowns wrote...
I have since had a emial from game telling
me my SE's has been dispached dont understand what has happend but just
glad i'm getting the game (as they have taken the money from my bank).../../../images/forum/emoticons/grin.png

Ah didn't read that quote ... gratz and have fun with it when it has arrived and is unlocked

Modifié par FDrage, 08 mars 2011 - 03:27 .