211 réponses à ce sujet

[NUM13ER]

This had me worried until i checked my order status. Lucky enough no problems with the payment having been authorised today and its now in the packing stage. It'll hopefully be dispatched tomorrow then. Considering i had to change my payment options a few weeks ago due to forgetting my card expired, i was expecting the worst when i read the OP.

Hope this is just a temporary issue they'll sort out for those having trouble.

[SambucaQueen]

3 hours and still nothing. Hate waiting like this. The woman did say I would get an email within the hour reagrding confirmation of the order, but nothing. Still held as a pre order on the site :/

[adam103]

FDrage wrote...

adam103 wrote...

  it's dispatched 

Gratz  ... still waiting for that note as it is between "funds authorized" and "release for packaging" for the past 14h ... ah well, still got plenty of time .

hope you don't have to wait to long 

[Verrenus]

My re-preorder just changed from "PREORDER" to "PENDING" guys!

08/03/2011 Your order is waiting for authorisation and release for fulfilment.
08/03/2011 Your order is currently held as a Preorder

Please hold your fingers crossed for me!

[Nivilant]

Hmm. Checked mine today out of worry from seeing all my fellow UKers having problems. Apparently mine has been dispatched so here's hopin' It seems to be a fairly random issue from what I'm seeing.

Still, crossing my fingers for you guys. I know how annoying a no-show is.

[Verrenus]

News flash:

08/03/2011    Your credit/ debit card has been authorised and your order is now being released for packing.
Funds will not be debited until your order is shipped.
08/03/2011    Your order is waiting for authorisation and release for fulfilment.
08/03/2011    Your order is currently held as a Preorder

YAAAAY! Massive win for me and major kudos for GAME customer services, God bless them!

[Irvyn]

My order is on it's way too. Does anyone know if the GAME.co.uk exclusive content will have a DLC code in the box or will I get an email?

[Carlyanne]

I think it's an email off of game because there was a massive stink about GAME not giving the preorder bonus' to SE Pre-orders but they then backtracked and said they would be emailed out

[Welsh Inferno]

08/03/2011 Your order has been dispatched.
08/03/2011 Your order is currently being picked and packed.

Yeah baby! I hope it comes early. Also i hope you guys with problems get it all sorted out!

[SambucaQueen]

08/03/2011 Your credit/ debit card has been authorised and your order is now being released for packing.
Funds will not be debited until your order is shipped.
08/03/2011 Your order is waiting for authorisation and release for fulfilment.
08/03/2011 Your order is currently held as a Preorder

Wooties! Congrats to everyone who has sorted the problem! And thank you GAME customer services, thank you so much Youve made a lot of gamers happy!

[Nivilant]

Welsh Inferno wrote...

08/03/2011 Your order has been dispatched.
08/03/2011 Your order is currently being picked and packed.

Yeah baby! I hope it comes early. Also i hope you guys with problems get it all sorted out!

 Could it be? A fellow Welshy?

As to e-mails, I don't remember what happened last time I ordered from Game. I think I did actually get them via e-mail though. Arrives the same day as the game if I remember rightly. Or was it Amazon... might have been Amazon.

[DarkHod]

08/03/2011
Your order is held for credit checking.

08/03/2011
Your order is waiting for authorisation and release for fulfilment.

08/03/2011
Your order is currently held as a Preorder


Credit checking? Never seen that. :/

[Welsh Inferno]

Well duh! Name gives away i'm welsh doesn't it I'v never really had a problem with GAME personally. Infact on lots of occasions the games come a day early.

[Carlyanne]

Hmm should I be concerned that they sent me an email saying my order is on it's way/despatched but no money has actually come out of my account? o.0

[RagingAvatar]

GAME fixed my order this morning and placed me a second one.. that second one has been declined also :-/

I have a massive amount of credit on my card too and use the card all the time. Idiots.

[tez19]

My order has been dispatched earlier today, did the OP sort his problem and get the SE order reinstated?

[Drakeling]

tez19 wrote...

My order has been dispatched earlier today, did the OP sort his problem and get the SE order reinstated?

Thanks for the kind thought, Tez, I have indeed managed to sort my problem out and get the SE re-instated. I never did find out what the problem was. GAME  simply took my details again and placed a new order - so far so good;

08/03/2011Your credit/ debit card has been authorised and your order is now being released for packing.
Funds will not be debited until your order is shipped.

08/03/2011Your order is waiting for authorisation and release for fulfilment.
Here's hoping it will be shipped soon!  =)

I'd really advise anyone else having problems to call GAME on 0871 200 1221, particularly if you had the Signature Edition on pre-order. That copy is definitely YOURS so make sure they get it ready for you. My call was pain-free, the lady I spoke to didn't argue with me or act aloof (as I've come to expect). Simply got things sorted.

HUGE thanks to this awesome community for sharing in my distressed evening and offering suggestions - helped me no end to have that kindness! 

[Brawne]

They are packing for almost 10 freaking hours already. Doesnt look like it will be going anywhere today.

[tez19]

Drakeling wrote...

tez19 wrote...

My order has been dispatched earlier today, did the OP sort his problem and get the SE order reinstated?

Thanks for the kind thought, Tez, I have indeed managed to sort my problem out and get the SE re-instated. I never did find out what the problem was. GAME  simply took my details again and placed a new order - so far so good;

08/03/2011Your credit/ debit card has been authorised and your order is now being released for packing.
Funds will not be debited until your order is shipped.

08/03/2011Your order is waiting for authorisation and release for fulfilment.
Here's hoping it will be shipped soon!  =)

I'd really advise anyone else having problems to call GAME on 0871 200 1221, particularly if you had the Signature Edition on pre-order. That copy is definitely YOURS so make sure they get it ready for you. My call was pain-free, the lady I spoke to didn't argue with me or act aloof (as I've come to expect). Simply got things sorted.

HUGE thanks to this awesome community for sharing in my distressed evening and offering suggestions - helped me no end to have that kindness! 

Cool, i am glad you got the order reinstated and i hope other people having the problem will too. It wouldn't be a problem if the SE wasn't discontinued after january the 11th. A very strange idea in my opinion.

[Vincentdante]

I'm glad everythings worked out for you OP.

My order has just been dispached so i'm happy as well

[Cosia1]

Carlyanne wrote...

Hmm should I be concerned that they sent me an email saying my order is on it's way/despatched but no money has actually come out of my account? o.0

Happened to me with Fight Night Champions few days ago. I even got the game next day and it still hadn't been taken out of my account. It has now but you'll be fine.

As for GAME Bonus codes, they are sent through email.

[Drakeling]

It's a big weight off my mind to see that "Credit/debit card has been authorised" line and like everyone else in the thread; I found customer services really helpful! So definitely call them if anyone is still having trouble!

Like others, though; I find myself questionning the nature of the limited Signature Edition decision. I understand why Bioware did this; as a means of thanking / rewarding early custom but it did really give me a scare to think I'd lost my pre-order and knew I couldn't get it back through just a normal pre order...

Still, all is well now (thankfully!). Can't wait to start playing!  So excited!

Modifié par Drakeling, 08 mars 2011 - 05:09 .

[DarkHod]

Brawne wrote...

They are packing for almost 10 freaking hours already. Doesnt look like it will be going anywhere today.

Mine has been stuck at the authorization page for the last hour and a half. :/

[Paul Sedgmore]

Its good to see that GAME customer service are being helpful for those with this problem, not what I have come to expect from customer service in this country

[Drakeling]

SambucaQueen wrote...

3 hours and still nothing. Hate waiting like this. The woman did say I would get an email within the hour reagrding confirmation of the order, but nothing. Still held as a pre order on the site :/

I did notice that I never received a confirmation e-mail, but they did update my orders page with the new order so you might not get an e-mail regarding the order...