46 réponses à ce sujet

[Quietness]

I added my EA unlock code that they had to reset over the phone today and its only redeeming as a base Dragon Age 2 key, i hope this key they provide full upgrades it to a SE >.>

[Rufuscrim]

Also, is there any reason we can't start downloading the elements we need to? As I recall they won't work without the code, so there's no point in not having them. Can anyone recall the link?

[BiowareS]

NVM Codes have been sent!

Modifié par BiowareS, 08 mars 2011 - 08:12 .

[Andi1981]

Haven't gotten anything.

[Rudenut]

I got my codes for the sig and preorder but have not recieved the newsletter codes....the penny arcade belt or the staff...I need the staff...

[Brandonspikes]

 Just got an email from EA:

"Thank you for ordering from EA Store (US). The product that you pre-ordered is
now available.

Order ID: 10039------
Product ID: 201797000
Product Name: Dragon Age™ II
Digital Rights: ----------

Your codes for your Online Pass and pre-order items will be sent separately from
your install key.

Log into the EA Download Manager (EADM) application to download and install your
game. If you have already pre-loaded and installed your game, it is now ready
to play.

Don't have EA Download Manager? Visit http://eastore.ea.com/eadm to download
and install the EADM application. Once installed, click the sign-in tab and log
in with the EA account you used for your purchase at the EA STORE to access your
available games.

If you have further questions regarding your order, please visit
http://www.eastore.com and click on the Customer Service link located near the
top of the page.

Please note: This email message was sent from a notification-only address that
cannot accept incoming email. Please visit http://support.ea.com to submit any
further questions.

Sincerely,

EA Store (US)Customer Service"


Thats all I got, No new codes other than the one from the EADM, And all it does is unlock the game and thats it, NO Preorders.. great


Where the hell is my preorder code, EA, Seriously

Modifié par Brandonspikes, 08 mars 2011 - 08:23 .

[Brandonspikes]

I am NEVER ordering Via EA again, This is ridiculous.

[SimJoseph7]

Still over 2 and 1/2 hours after unlock. E.A. (EADM) and STILL no second email with the unlock code for the Signature Edition (not the install code.... the Signature Edition Extras for pre-purchase).

Not happy.

Joseph

[Felene]

If you bought DA2 from EA online, go to EA Store, log in from the bottom of the webpage, click customer service, Under "ORDER DETAILS" click "View recent order history and purchase details"

Click your DA2 order, and it should show up all the key codes you need.

[gloomy80]

I redeemed the code and downloaded the installer.  But when I run it it says it require Dragon age 2 to be installed first and of course I have installed already.  Any suggestion?  The same thing happened when I run the high-res patch installer.

Modifié par gloomy80, 08 mars 2011 - 12:11 .

[Kfunderwood]

Felene wrote...

If you bought DA2 from EA online, go to EA Store, log in from the bottom of the webpage, click customer service, Under "ORDER DETAILS" click "View recent order history and purchase details"

Click your DA2 order, and it should show up all the key codes you need.

Well not in my case, only showed the game key, not the signature or anything else.

[Felene]

gloomy80 wrote...

I redeemed the code and downloaded the installer.  But when I run it it says it require Dragon age 2 to be installed first and of course I have installed already.  Any suggestion?  The same thing happened when I run the high-res patch installer.

Check this thread.

[Ezor]

Kfunderwood wrote...

Felene wrote...

If you bought DA2 from EA online, go to EA Store, log in from the bottom of the webpage, click customer service, Under "ORDER DETAILS" click "View recent order history and purchase details"

Click your DA2 order, and it should show up all the key codes you need.

Well not in my case, only showed the game key, not the signature or anything else.

Same for me

[Felene]

Kfunderwood wrote...

Felene wrote...

If you bought DA2 from EA online, go to EA Store, log in from the bottom of the webpage, click customer service, Under "ORDER DETAILS" click "View recent order history and purchase details"

Click your DA2 order, and it should show up all the key codes you need.

Well not in my case, only showed the game key, not the signature or anything else.

Odd. This is what my page looks like, the codes shows up under the "Unlock Code"

Modifié par Felene, 08 mars 2011 - 12:31 .

[Kfunderwood]

 On mine it looks like this, as ya can see I only got the game itself, despite it obviously stating it's the SE edition.
(don't mind the danish on the site xD But yes it is the EA store)

Modifié par Kfunderwood, 08 mars 2011 - 12:40 .

[Vertigo_1]

Anyone get their codes yet?
Still haven't gotten anything for the bonus content.
Online it just shows that I bought DAII:BSE but nothing else.

Modifié par g54, 08 mars 2011 - 11:49 .

[SimJoseph7]

Nah... it has only be 17.5 hours, 4 different threads, 1 hour with E.A. Live Chat, 2 support tickets with E.A. and no response from BioWare.

Maybe I am wrong and impatient with this issue but it is kind of like having Super Bowl tickets but not getting into the stadium until 3 days after the game because the doors were locked.

Wow, I hate how petty I've become over this issue.

Joseph

EDIT: I do apologize, I forgot about this entry from BioWare... 19 hours ago:

Rob Bartel wrote...

From what I've been told, it should be coming right around when the game unlocks.

Modifié par SimJoseph7, 09 mars 2011 - 12:28 .

[KorsoDark]

any news about this? having the same issue

[SimJoseph7]

I am so sad. Still nothing has been done.

To me it is simple; send the promised second email to the people who bought from E.A./EADM. Why is this so difficult for them to fix?

Joseph

[v0rt3xRo]

Joseph did you try contacting EA live chat support?

[SimJoseph7]

v0rt3xRo wrote...

Joseph did you try contacting EA live chat support?

Thank you for your reply. I spent quite some time chatting with them. They could only give me a few items on their end though. I did get Sebastion.

One of the biggest things I couldn't get from them (seems to be an lack of knowledge) was the Black Emporium (a very big deal to me) and the Soundtrack.

They did escalate the issue though I have not heard back from them. This doesn't surprise me as like others, getting a satisfactory resolution in a timely manner has always been more than a challenge.

Joseph

Oh, just to add, I never did get an explanation as to why myself and others are enduring this situation.

Modifié par SimJoseph7, 09 mars 2011 - 08:52 .

[Simmur]

I wasnt as quick on trying it as you guys are, but add another notch, pre-ordered but no pre-order dlc for me...clicking on 'contact EA' in the store only sends me back to the homepage...this is getting annoying...EA, fix this plix!