128 réponses à ce sujet

[Reshae]

My installer "unexpectedly quit" the first time I tried. But it went on to finish the 40 something minute install after I tried a second time, only to get a failed installation error message in the end of it.

Is anyone else getting this same issue? How can I fix this?

[Jhime]

What's the error message? Anything relevant logged by /Applications/Utilities/Console.app?

[Reshae]

"Dragon Age II failed to install"

That's really all it says. :S

[Uniballer]

Same here and I went through Bioware support and got a link to manually install the program by copying the files to the computer. After 40 min of doing this, I got the message " could not verify tthe integrity of the installer." Thx support. Good thing we stayed up for the midnight release.

[Uniballer]

Same here and I went through Bioware support and got a link to manually install the program by copying the files to the computer.  After 40 min of doing this, I got the message " could not verify tthe integrity of the installer."  Thx support.  Good thing we stayed up for the midnight release.

[Pontonus Maxmus]

I"m having the same problem. The installer is quitting "unexpectedly" before it even really starts installing anything.

Anyone figure this out???

[Chimpono]

Similar problem here.. a little more details:
   It spins on "Gathering List of Files to Be Installed".  Then after a few minutes, it complains of the following error:
----
3/8/11 3:11:10 PM    [0x0-0x2b02b].com.transgaming.tginstall-dragonage2[314]    tgInstall(314,0xb018e000) malloc: *** mmap(size=2097152) failed (error code=12)
3/8/11 3:11:10 PM    [0x0-0x2b02b].com.transgaming.tginstall-dragonage2[314]    *** error: can't allocate region
3/8/11 3:11:10 PM    [0x0-0x2b02b].com.transgaming.tginstall-dragonage2[314]    *** set a breakpoint in malloc_error_break to debug
----

It certainly sounds like it's trying to allocated more memory than is available..  Except I have 12Gigs of RAM, and nothing else running except my web browser, top reports the following:
----
Load Avg: 0.14, 0.25, 0.17  CPU usage: 0.86% user, 0.43% sys, 98.70% idle  SharedLibs: 7956K resident, 4096K data, 0B linkedit.
MemRegions: 11136 total, 520M resident, 46M private, 377M shared. PhysMem: 492M wired, 870M active, 685M inactive, 2047M used, 10G free.
VM: 159G vsize, 1036M framework vsize, 69620(0) pageins, 0(0) pageouts. Networks: packets: 10804/2756K in, 8359/981K out. Disks: 24015/1746M read, 10250/651M written.
-----

I'm using one of the new 27" iMacs.  Finally, the actually log report from the crash (in tginstall_*) is (would love to have some suggestion I should try):
-----

Process:         tgInstall [314]
Path:            /Volumes/Dragon Age II/Dragon Age II Install.app/Contents/MacOS/tgInstall
Identifier:      com.transgaming.tginstall-dragonage2
Version:         ??? (1.0)
Code Type:       X86 (Native)
Parent Process:  launchd [189]

Date/Time:       2011-03-08 15:11:10.631 -0800
OS Version:      Mac OS X 10.6.6 (10J567)
Report Version:  6

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  2

Thread 0:  Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib                 0x906630fa mach_msg_trap + 10
1   libSystem.B.dylib                 0x90663867 mach_msg + 68
2   com.apple.CoreFoundation          0x914ef37f __CFRunLoopRun + 2079
3   com.apple.CoreFoundation          0x914ee464 CFRunLoopRunSpecific + 452
4   com.apple.CoreFoundation          0x914ee291 CFRunLoopRunInMode + 97
5   com.apple.HIToolbox               0x93a33004 RunCurrentEventLoopInMode + 392
6   com.apple.HIToolbox               0x93a32dbb ReceiveNextEventCommon + 354
7   com.apple.HIToolbox               0x93a32c40 BlockUntilNextEventMatchingListInMode + 81
8   com.apple.AppKit                  0x9302a78d _DPSNextEvent + 847
9   com.apple.AppKit                  0x93029fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
10  com.apple.AppKit                  0x92fec247 -[NSApplication run] + 821
11  com.apple.AppKit                  0x92fe42d9 NSApplicationMain + 574
12  ...gaming.tginstall-dragonage2    0x000022c6 start + 54

Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                 0x90689982 kevent + 10
1   libSystem.B.dylib                 0x9068a09c _dispatch_mgr_invoke + 215
2   libSystem.B.dylib                 0x90689559 _dispatch_queue_invoke + 163
3   libSystem.B.dylib                 0x906892fe _dispatch_worker_thread2 + 240
4   libSystem.B.dylib                 0x90688d81 _pthread_wqthread + 390
5   libSystem.B.dylib                 0x90688bc6 start_wqthread + 30

Thread 2 Crashed:
0   com.apple.CoreFoundation          0x914b6c96 __CFBasicHashRehash + 3702
1   com.apple.CoreFoundation          0x914dc880 CFBasicHashRemoveValue + 1264
2   com.apple.CoreFoundation          0x914dc1f0 __CFDoExternRefOperation + 768
3   com.apple.CoreFoundation          0x914dc355 -[NSObject(NSObject) release] + 37
4   ...gaming.tginstall-dragonage2    0x00026261 -[AuthorizationControl DispatcherCommand:list:ASync:owner:] + 1159
5   ...gaming.tginstall-dragonage2    0x000036e2 -[Files DispatcherCommand:list:ASync:] + 217
6   ...gaming.tginstall-dragonage2    0x0002942a +[Scanner getFiles:Language:AltLanguage:Owner:FileData:] + 4815
7   ...gaming.tginstall-dragonage2    0x0001e770 -[install_plugin workerCode] + 1371
8   com.apple.Foundation              0x98b97bf0 -[NSThread main] + 45
9   com.apple.Foundation              0x98b97ba0 __NSThread__main__ + 1499
10  libSystem.B.dylib                 0x9069085d _pthread_start + 345
11  libSystem.B.dylib                 0x906906e2 thread_start + 34

Thread 2 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x914b5e31  ecx: 0x00155f00  edx: 0xa006d50c
  edi: 0x0000011c  esi: 0x00000000  ebp: 0xb018da68  esp: 0xb018d970
   ss: 0x0000001f  efl: 0x00000246  eip: 0x914b6c96   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
  cr2: 0x02df8000

[Chimpono]

Hmm. I was having the same problem (over and over install crashed while "gathering list of files to install"), so wanted to report it. In order to report it I had to register the game above (Games->DA2->register). After I did that, *poof*. Install worked. No idea if that was related, or maybe just 'try a few times' helps... but.. it's installing now... weird.

[DerryBerryTime]

I was having the same issues, but I just wanted to say that I did register the game on the site like Chimpono did, and it does indeed install now. So weird. Thanks Chimpono!

[DoctorDon]

I'm seeing essentially the same crash log as Chimpono. Registering the game didn't help. I've opened a ticket at the support site.

(And why does the forum keep logging me out and losing my post?)

[johnhminor]

Add me to the list of people unable to get it to install on a Mac, even after registering the game online.

[YoricksMemory]

Try copying the installer from the dvd to your desktop then running it from there. I was having the same problem with it unexpectedly quitting after a minute or two of gathering files. It worked first time after copying it.

[MajinZelkin]

YoricksMemory wrote...

Try copying the installer from the dvd to your desktop then running it from there. I was having the same problem with it unexpectedly quitting after a minute or two of gathering files. It worked first time after copying it.

Tried this myself. No dice.

Ugh, I really want to play this game...

[Rimfrost]

Majin: What mac do you have? Did you buy a digital download or DVD?

[Kaywinnit]

I'm sure this is a given, and those of you experiencing problems have already tried it.. but, if you don't normally login as an admin, try logging in as a user on your system who has admin rights (alternatively, you could try sudo'ing and then launching the installer via terminal).

[Rimfrost]

Kaywinnit wrote...

I'm sure this is a given, and those of you experiencing problems have already tried it.. but, if you don't normally login as an admin, try logging in as a user on your system who has admin rights (alternatively, you could try sudo'ing and then launching the installer via terminal).

Good point about having admin rights. Didn't think about that (default account has admin rights). Do you know the terminal command to launch the installer and can you post it here?

[Roek]

I'm having difficulty installing the game to OS X but had zero difficulty getting the game onto my Win7 bootcamp. While I do have access to my copy now, I'm eager to stay in native OS X when it can be achieved. I am logged into OS X as a user with administrative rights, copying the files from the disc didn't work, and I've registered the game on my BioWare profile. Nothing has worked OS X side so far, and I get the same exact crash error that Chimpono shared.

I'm playing on a 27" i5 iMac that I purchased in May 2010.

Modifié par Roek, 09 mars 2011 - 02:30 .

[johnhminor]

I've got mine set up as Admin and have tried the other options listed here (registering game, copying installer to desktop) but am still having no luck... I've also submitted a ticket and will post if they respond with something that allows me to install successfully.

Just as an aside, I was able to install successfully on my PC but would really like to get this working on my iMac instead.

[knbettenhausen]

I'm having same issue. None of the suggested fixes are working for me as well.

[DanLau]

Same problem which the program crashed while in the middle of installation. Here's the error report:


Process: tgInstall [702]
Path: /Volumes/Dragon Age II/Dragon Age II Install.app/Contents/MacOS/tgInstall
Identifier: com.transgaming.tginstall-dragonage2
Version: ??? (1.0)
Code Type: X86 (Native)
Parent Process: launchd [464]

Date/Time: 2011-03-09 23:52:33.370 +0800
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Interval Since Last Report: 187446 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 1022 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: 1F0CCDE9-906C-4DD2-BB2B-DDC74230C047

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 3

Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0xffff028f __spin_lock + 47
1 com.apple.CoreFoundation 0x9289ceda -[NSObject(NSObject) retain] + 26
2 com.apple.AppKit 0x91cacf73 +[NSGraphicsContext setCurrentContext:] + 78
3 com.apple.AppKit 0x91c4dee7 -[NSWindow _windowDeviceRound] + 95
4 com.apple.AppKit 0x91d47ab5 -[NSFocusState flush] + 43
5 com.apple.AppKit 0x91d46395 -[NSView lockFocusIfCanDraw] + 1256
6 com.apple.AppKit 0x92146dc5 -[NSProgressIndicator _animationIdler:] + 389
7 com.apple.Foundation 0x946709b0 __NSFireTimer + 141
8 com.apple.CoreFoundation 0x928b1adb __CFRunLoopRun + 8059
9 com.apple.CoreFoundation 0x928af464 CFRunLoopRunSpecific + 452
10 com.apple.CoreFoundation 0x928af291 CFRunLoopRunInMode + 97
11 com.apple.HIToolbox 0x92544004 RunCurrentEventLoopInMode + 392
12 com.apple.HIToolbox 0x92543dbb ReceiveNextEventCommon + 354
13 com.apple.HIToolbox 0x92543c40 BlockUntilNextEventMatchingListInMode + 81
14 com.apple.AppKit 0x91c7678d _DPSNextEvent + 847
15 com.apple.AppKit 0x91c75fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
16 com.apple.AppKit 0x91c38247 -[NSApplication run] + 821
17 com.apple.AppKit 0x91c302d9 NSApplicationMain + 574
18 ...gaming.tginstall-dragonage2 0x000022c6 start + 54

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9707b982 kevent + 10
1 libSystem.B.dylib 0x9707c09c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9707b559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9707b2fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9707ad81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9707abc6 start_wqthread + 30

Thread 2: com.apple.CFSocket.private
0 libSystem.B.dylib 0x970740c6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x928efc83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x9708285d _pthread_start + 345
3 libSystem.B.dylib 0x970826e2 thread_start + 34

Thread 3 Crashed:
0 com.apple.CoreFoundation 0x92877b34 __CFBasicHashRehash + 3348
1 com.apple.CoreFoundation 0x9289d880 CFBasicHashRemoveValue + 1264
2 com.apple.CoreFoundation 0x9289d1f0 __CFDoExternRefOperation + 768
3 com.apple.CoreFoundation 0x9289d355 -[NSObject(NSObject) release] + 37
4 ...gaming.tginstall-dragonage2 0x00026261 -[AuthorizationControl DispatcherCommand:list:ASync:owner:] + 1159
5 ...gaming.tginstall-dragonage2 0x000036e2 -[Files DispatcherCommand:list:ASync:] + 217
6 ...gaming.tginstall-dragonage2 0x0002942a +[Scanner getFiles:Language:AltLanguage:Owner:FileData:] + 4815
7 ...gaming.tginstall-dragonage2 0x0001e770 -[install_plugin workerCode] + 1371
8 com.apple.Foundation 0x94642bf0 -[NSThread main] + 45
9 com.apple.Foundation 0x94642ba0 __NSThread__main__ + 1499
10 libSystem.B.dylib 0x9708285d _pthread_start + 345
11 libSystem.B.dylib 0x970826e2 thread_start + 34

Thread 3 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x92876e31 ecx: 0x00155f00 edx: 0x00000000
edi: 0x0000011c esi: 0x00000000 ebp: 0xb0102a68 esp: 0xb0102970
ss: 0x0000001f efl: 0x00000246 eip: 0x92877b34 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x2091b000

Binary Images:
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0x56000 - 0x10bfe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
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0x91b6d000 - 0x91b6dff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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0x92c87000 - 0x92c87ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x92c88000 - 0x92cd1fe7 libTIFF.dylib ??? (???) <AC1FC806-F7F4-174B-375F-FE5D6008666C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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0x996d0000 - 0x99728fe7 com.apple.datadetectorscore 2.0 (80.7) <58C659CA-72CC-31D2-9732-09BF1A0CAAF6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x99729000 - 0x998abfe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <35DB7644-0780-D2AB-F6A9-45F28D2D434A> /usr/lib/libicucore.A.dylib
0x998ac000 - 0x998b2fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x99a16000 - 0x99a1dff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x99a2e000 - 0x99a2eff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x99a2f000 - 0x99a4eff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x99a4f000 - 0x99a92ff7 libGLU.dylib ??? (???) <BB66EDB2-D5FE-61C9-21BE-747F9862819C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib

Model: iMac11,3, BootROM IM112.0057.B00, 4 processors, Intel Core i5, 2.8 GHz, 4 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528AS, 931.51 GB
Serial ATA Device: HL-DT-STDVDRW GA32N, 6.59 GB
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Xbox 360 Wireless Receiver for Windows, 0x045e (Microsoft Corporation), 0x0719, 0xfa140000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000

[Pontonus Maxmus]

Exact same as DanLau. None of the above suggestions worked either.

[Rimfrost]

So for some people it seem to work intermittently. I guess trying several times is an option. I noticed that even on my brand new iMac i7 with 16G of ram that it seemed to run very slow and jerky. Perhaps quiting any other open apps to free memory could be worth a try (Safari eats a lot of memory).

Not sure :-(

[Jhime]

Hard to say what's wrong, except that it's crashing in AuthorizationControl, so sudo might be worth a try. The Command to run it in Terminal.app would be:
sudo "/Volumes/Dragon Age II/Dragon Age II Install.app/Contents/MacOS/tgInstall"
quotes included

[DoctorDon]

In my case, copying the installer app to the Desktop and running from there worked. Given what people have reported so far , I'm not convinced it was a cause-and-effect relationship. I'd encourage people to try installing again once or twice, in case it is an erratic failure.

In any case, speaking as someone who writes software, make sure you report your problems to support! The more data they can gather, the more likely they can fix the problem promptly. For tough bugs, every report counts. The 20th or 50th or 100th report may have that last piece of information you need to crack the bug.

[johnhminor]

I still have had no luck. Just curious what reseller other people who are having issues got this from? Mine was a disc from Amazon... not sure if there were problems with downloads for OS X?