71 réponses à ce sujet

[Lacan82]

Alot of you are getting errors for your video drivers. I suggest: Perform a clean install of your video drivers.

When installing from nvidia the option as at the bottom to perform a clean install.

[Swiftgun]

havn't found any other thread, so i'll ask here: has this issue been solved in some way. cause i keep crashing in dx 11, even though i have latest patch and newest video driver...

[Lacan82]

Swiftgun wrote...

havn't found any other thread, so i'll ask here: has this issue been solved in some way. cause i keep crashing in dx 11, even though i have latest patch and newest video driver...

What type of video card?

[Rhapsodii]

I bought the game today, but I kept getting graphical errors and crashing. I am running it on a brand new Dell xps i7 with NVidia (all updated drivers). I tried uninstalling and re-installing, but now my installation keeps failing.

[Rhapsodii]

Well, I finally figured out how to re-install the game. I couldn't delete the original DA2 folder, so I renamed it. I've downloaded the patch and have my fingers crossed that this will fix my graphics problems.

[Bohauo]

Hi all...
My game just crash all the time... i have read this and other treads to make i work, i just bought the game ( 2 hours ago) and it won't go pass the main menu...

i have done everything you have done before and nothing helps. My temp on the GPU is 46 celcius (idle) and my CPU temp is 44 celcius (idle), 56 celcius (100% load)


My spec:

------------------
System Information
------------------
Time of this report: 8/27/2011, 14:52:51
 
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon™ 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 2152MB used, 6034MB available
Windows Dir: C:\\Windows
DirectX Version: DirectX 11

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9800 GT 
Manufacturer: NVIDIA
Chip type: GeForce 9800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\\PCI\\VEN_10DE&DEV_0614&SUBSYS_040110B0&REV_A2
Display Memory: 2796 MB
Dedicated Memory: 1005 MB
Shared Memory: 1791 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: BenQ E2200HD D-SUB
Monitor Model: BenQ E2200HD
Monitor Id: BNQ790B
Native Mode: 1920 x 1080(p) (59.963Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.7061 (English) (270.61)
Driver Version: 8.17.12.7061 (270.61)
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/8/2011 07:14:00, 12934248 bytes
WHQL Logo'd: Yes
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Högtalare (SoundMAX Integrated Digital HD Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\\FUNC_01&VEN_11D4&DEV_198B&SUBSYS_104381F2&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ADIHdAud.sys
Driver Version: 6.10.0002.6400 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/2/2008 11:43:44, 463360 bytes
 

[mcsupersport]

1) I think the 270.61 driver doesn't do well with DA2, see sticky at top of forum.
2) Make sure the game is updated to 1.03.
3) Does the config utility run ok, and does anything look off in the information given?

[Gorath Alpha]

mcsupersport wrote...

1) I think the 270.61 driver doesn't do well with DA2, see sticky at top of forum.
2) Make sure the game is updated to 1.03.
3) Does the config utility run ok, and does anything look off in the information given?

Actually, if the Geforce is a GT200 or a GTX400, the 270.21 was just fine, as is the 180-something.  It's the 275 that's so bad for those. 

However, for the Geforce 8n00 / 9n00 (essentially all but two being the same), very few "recent" drivers can be used with reliable results.  The really old drivers work much better,  except when it's Windows 7, and the oldest drivers is just barely "old enough", whatever it is.  nVIDIA hasn't been able to maintain across-the generation compatibility since releasing the GT200s, and when you do find a given recent driver may work for some brand new game when using a 9n00 card, chances seem quite poor that the same driver is usable for a game older than six months or so, literally. 

The patch is needed, certainly, and a close examination of the listing in the configuration page is always useful. 

[Bohauo]

mcsupersport wrote...

1) I think the 270.61 driver doesn't do well with DA2, see sticky at top of forum.
2) Make sure the game is updated to 1.03.
3) Does the config utility run ok, and does anything look off in the information given?

1) I have reinstalled the 280 driver, (latest driver for nvidia) and rebooted the system, didn´t work
2) The latest patch is installed, i have all DLC:s installed, didn't work
3) Yes, the config tool can't find anyting wrong.

The funny part is that the DEMO is working fine, so does "Deus Ex - Human Revolution" and that is also a "high-end game"...

Is there any other info you need to sort this thing out??

Modifié par Bohauo, 27 août 2011 - 06:42 .

[Gorath Alpha]

To Repeat:

Gorath Alpha wrote...

(...)
However, for the Geforce 8n00 / 9n00 (essentially all but two being the same), very few "recent" drivers can be used with reliable results.  The really old drivers work much better,  except when it's Windows 7, and the oldest drivers are just barely "old enough".  nVIDIA hasn't been able to maintain across-the generation compatibility since releasing the GT200s, and when you do find a given recent driver may work for some brand new game when using a 9n00 card, chances seem quite poor that the same driver is usable for a game older than six months or so, literally. 

The patch is needed, certainly, and a close examination of the listing in the configuration page is always useful. 

It was already there. 

[Bohauo]

to sum up, what should i do to get the game to work???
is there any more info you need???

Modifié par Bohauo, 28 août 2011 - 01:00 .

[mcsupersport]

1) make sure you are using medium graphics and directX 9 and not trying to use directX11.
2) Roll back your drivers to one of the earliest that will work with your operating system. This is because your graphics card is OLD and Nvidea has lost the knack of making good drivers for all cards instead of only the new stuff.
3)I would also suggest your roll back your display to something less than 1600 more along the lines of 1200-1400.

[Bohauo]

i have downgraded my graphic drivers to the one that i was using when the game and demo came...
and i am using DX 9 and i am using 1280 x 720, and that is the lowest i can get...

and what happend?

IT CRASHED! As before...
Now i'm gonna uninstall that game and reinstall it without any DLC to see if that work, i'm alson gonna install the demo to see if that can be run on the latest drivers from nvidia...

[Bohauo]

i now installed the demo using the latest driver and highest settings... even with DX 11 and it worked fine...

so i think my problems aren't graphic...
it's something else...

[Bohauo]

i reinstalled the game w/o patch or DLC, The game worked in DX11
Installed the patch (1.03) it still works...

now i will install the DLC one by one and start the game to see in one of the DLC is responsible fo my game crashes...

[Bohauo]

Have now played DA2 without any problems for 6 hours...
so i guess i can say:
PROBLEM SOLVED!

Thanx for all the help...

[onerazorsharp]

Sorry to bring this back - but now with mark of the assasin I think this same problem is re-emerging.

running crossfire 5870's
All drivers updated, all game file updates, and even the high def file.

Played through this game twice with no problems. Yeah, some of the cutscenes were a bit choppy, but it was only once in a while.

Games is crashing now at first cut scene in mark of the assasin.
Locks my system up bad enough to force me to hard reboot my system.
-Contacted EA support on this matter and I've also posted on AMD forums for some answers.  -nothing so far from AMD and EA...well yeah...EA, enough said.

system logs show
DragonAge2.exe
1.3.6124.0
4dca6cba
ntdll.dll
6.1.7601.17514
4ce7ba58
c0000005
00038da9
894
01cc89d4b5d3a171
D:\\Program Files (x86)\\Dragon Age™ II\\bin_ship\\DragonAge2.exe
C:\\Windows\\SysWOW64\\ntdll.dll


Anywho, it states a ntdll.dll issue, but I also saw windows pop up a gaphics driver stopped functioning message. As AMD worked very closely with bioware on this mark of the assassin DLC, I would assume that these issues are relating to both coding and graphical driver problems. I have yet to figure out what is the cause...all I can say is I AM NOT RUNNING IN DX9.

Modifié par onerazorsharp, 15 octobre 2011 - 04:14 .

[Etrigoth]

I'm getting the same problem today; recently upgraded from a 3870 to a 6870 (both radeons of course) and now I can't get past the first cutscene, with the same error c0000005 in ntdll.

Edit: Just to clarify it worked perfectly on the 3870 and i'm using the latest drivers.

Modifié par Etrigoth, 10 novembre 2011 - 02:12 .

[PSUHammer]

Have you tried rolling back to one of the last few drivers?

[Etrigoth]

Not yet as I can't play Rage without it.

That said, should I need to ? after all the other people having this issue have had it over the last year - I'm certainly not prepared to put a year old GFX driver on an ATI card!

[Moondoggie]

I'm gonna guess when you upgraded from that old 3870 to a 6870 the difference was you could turn up the juice to DX11 and when that happened you got the error. Does it happen in DX9 mode too? There seems to have been no end of problems with DX11 mode which gets sorted out with patches and driver updates and then new DLC comes out and we are back to square one.

The error itself you are getting is a faulting module which is often caused by conflicts with certain background programs or plug ins. But to know if anything is flagged i'd need to know what you are running on your computer such as antivirus programs and whatever else runs while you are playing games.

Before anything else did you try running as admin? (right click on program then "run as administrator") Sometimes that seems to be the magic touch with this particular error that can save you a lot of time.

There are some things you can try like some slightly older graphics drivers to see if it's only effecting one set of drivers and then there is the uninstall and clean install of everything. basically start from the bottom, install game, all DLC then the patch you might untangle a few files and get them to work like they should.

[Aish]

I had the same issues with my 5870 in DX11 mode with the 11.9 and 11.10 drivers (11.8 worked fine). The 11.11 Catalyst seemed to fix the issue, no it does not crash anymore.