6 réponses à ce sujet

[MarcusDarkstar]

After the second story cinimatic (jounry to kirkwall by ship) i get stuck in a never ending loading screen. I originally thought it due to long ass loading time but its been 30 minutes!

please love of the maker help....  

[Nathan Frederick]

If you are having this problem, please list the following things so we can see if we can get details on the source of the issue so we can track down the source of the problem.

-Windows "flavor" (XP/Vista32/Vista64/Win732/Win764, including service packs)
-Video Card
-Video Card Driver version
-DirectX method that you are running in (9 or 11)
-Other hardware specs

[Nathan Frederick]

ineverfailz wrote...

Like all of us on here, we paid full price for a game that we want to play. In return, we need communication from Bioware. Nathan, I think you have a pretty wide variety of hardware/software demographics to work with. So what's next?

Any information that you can provide will be beneficial. Even a "we are looking into it, but I won't have an update until tomorrow morning" would be something.

Thank in advance for your assistance.

We're looking into it.   While we do have access to a fairly large amount of hardware through EA, we don't have a huge selection in our building (compared to the sheer number of cards & boards that have been released in the last ~5 years anyhow).  

We don't currently have any ETA/solution because we're still trying to get this to happen internally.   I'm personally taking the game home to try it on my wife's computer, as it is very similar to someone's specs above (it works fine on my computers at home and at work).   We don't know if it's specific to hardware, drivers, or some combination of both yet.

[Nathan Frederick]

I dusted off my wife's old single core machine and was able to reproduce the problem last night.

The problem is the game cannot save. This presents itself as three symptoms:
--You get a perpetual "saving" spinner on the right.
--Your save + load options are greyed out in the "escape menu"
--You will hang on the next transition after a save is attempted (which for most people is at the end of the blightlands, because the initial autosave is still trying to save).

Programming is working on the problem now. I don't have an ETA on a fix, but we have been able to recreate it, which means we can work on fixing it now.

[Nathan Frederick]

We were able to reproduce it internally by forcing the game to run only on a single core at a code level, which does seem to imply an issue with multi-core issues running on only a single one for some reason.

[Nathan Frederick]

If you have a multi-core machine, please check to see if the game is actually using them. Please see the post made by another user in one of the other threads:

qalan wrote...

I have a triple-core processor and had the 'no save' problem initially too. Then I used an outside program (CPU Control) and found that my machine was only using a single processor to play the game. Once I used CPU Control to 'force' the game to use multiple processors, the saving problem went away for me... I realize this doesn't help the folks with single core processors, but it might be an alternative for some dual+ core gamers to waiting around for a patch/fix...

[Rob Bartel]

Thanks for the excellent information, everyone. It's been instrumental in helping us track this issue down. In the meantime, however, I'm going to lock down this thread and direct further discussion to the central sticky regarding this issue - http://social.biowar...0/index/6443784

Please continue the discussion there.