Same problem here. I bought the game at the release, played through it a couple of times. I decided to reinstall and enjoy with some of the DLC, and can't. It's stuck at validating. I've had NO problem validating Dragon Age Origins, just to see if it was all EA games or just this one. It didn't have a problem. I've spoken with 2 people at EA about this, and guess what, no luck. I will have to think seriously about this before I ever spend money with this company again. I do not like being unable to use a product I paid for.
Game won't validate
Débuté par
mindstorm
, mars 08 2011 04:05
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#102
Posté 30 avril 2012 - 05:16
Yenicer
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CaptainKibitz wrote...
antonym?
I didn't found "sarcasmus" smile, sorry.
#103
Posté 30 avril 2012 - 05:34
urdt
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No luck here either, stuck at validating. I have just reinstalled windows 7 on a new HD, and had no problem activating Mass Effect 2 or Dragon Age: Origin, but no luck with Dragon Age 2. I have invested alot of DLC for DOA2 and I am not very happy not being able to play the game.
#104
Posté 30 avril 2012 - 06:26
SeanPillay8
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I installed Dragon Age II last year on Vista and was working fine. But I recently had to re install windows due to a HDD failure. I moved to Win7. I tried installing DA2 but each time I try to activate/register my game copy it gets stuck on 'Validate' and never finishes validating. I don't know for what reason it does this and either if this 'Validation' problem is to do with registering the game. Please help in any way please.
#105
Posté 30 avril 2012 - 06:31
Meltemph
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It is EA, they broke the DA2 validation servers apparently.
#106
Posté 30 avril 2012 - 06:33
Riverseer
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Game not validating and dont know what else I can do.
Tried installing normally every thing fine till the validating process it just wont do it. Checked EA account can log on to it (both through website and origins) and registered the game on here.
Next tried starting the game up through origins since im already logged on my ea account thought I might be able to get past it, couldnt got stuck.
Tried reinstalling the game just encase something got corrupted same result.
Rang customer services twice first person told me to uninstall and reinstall origins didnt work. Second person told me to check/disable firewall and anti virus programmes and even starting game up in safe + networking mode did that still not validating. The second person even sent me a different key code to try (also he thought that starting through origins would help seemed surprised when I tried it again and the game wanted me to validate).
Also as a last attempt tried downloading the game off origin and yeah still no workie.
I have the latest patch and have tried installing with and without it as well as checked and updated drivers no difference.
Anyone any ideas? Not naive with computers but I'm no expert.
Played game before on xbox but recently tried da:origins on pc and really prefered the pc ver. thought I'd try the pc ver. of DA2 honestly starting to wish I'd keep to the console now.
Tried installing normally every thing fine till the validating process it just wont do it. Checked EA account can log on to it (both through website and origins) and registered the game on here.
Next tried starting the game up through origins since im already logged on my ea account thought I might be able to get past it, couldnt got stuck.
Tried reinstalling the game just encase something got corrupted same result.
Rang customer services twice first person told me to uninstall and reinstall origins didnt work. Second person told me to check/disable firewall and anti virus programmes and even starting game up in safe + networking mode did that still not validating. The second person even sent me a different key code to try (also he thought that starting through origins would help seemed surprised when I tried it again and the game wanted me to validate).
Also as a last attempt tried downloading the game off origin and yeah still no workie.
I have the latest patch and have tried installing with and without it as well as checked and updated drivers no difference.
Anyone any ideas? Not naive with computers but I'm no expert.
Played game before on xbox but recently tried da:origins on pc and really prefered the pc ver. thought I'd try the pc ver. of DA2 honestly starting to wish I'd keep to the console now.
#107
Posté 30 avril 2012 - 06:34
Riverseer
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Meltemph wrote...
It is EA, they broke the DA2 validation servers apparently.
Anyword on when they plan on fixing?
#108
Posté 30 avril 2012 - 06:35
pstineme
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Riverseer there is no legal way to fix it. It is a problem on EAs end. Its been down several days. Hopefully, support will get it fixed soon. They seem to be aware of the issue or at least say they are.
#109
Posté 30 avril 2012 - 06:37
Meltemph
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Riverseer wrote...
Meltemph wrote...
It is EA, they broke the DA2 validation servers apparently.
Anyword on when they plan on fixing?
"Soon"
Ya, they failed... They should have removed this, at the very least, to anyone who linked their game to origin. The fact that youl can have origin and have the game linked to it and still ned to validate is inexcusible, imo.
#110
Posté 30 avril 2012 - 06:42
NerevarReborn
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If anyone happens to have ongoing convos with EA support, please write what they are saying here. How can it possibly take this long to fix it?
#111
Posté 30 avril 2012 - 06:44
Meltemph
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Considering chat support, at least for Dragon age 2 is down, their phone support is down and the only way to currently contact them is e-mail... Ya, there is def a problem of communication going on.
This is the biggest problem with publishers. They take over the tech support of the dev's so they devs officially cant care about the issues. Unofficially theyp robably care becasue this reflects badly on them as well, cause many will think this is BW's fault.. Regardless, this should be either a sticky on the EA tech support page or should be a sticky here.
If ME3 was having these issues, you can be sure there would be a post in the BW forums about this.
This is the biggest problem with publishers. They take over the tech support of the dev's so they devs officially cant care about the issues. Unofficially theyp robably care becasue this reflects badly on them as well, cause many will think this is BW's fault.. Regardless, this should be either a sticky on the EA tech support page or should be a sticky here.
If ME3 was having these issues, you can be sure there would be a post in the BW forums about this.
#112
Posté 30 avril 2012 - 06:44
AngelusKywa
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NerevarReborn wrote...
If anyone happens to have ongoing convos with EA support, please write what they are saying here. How can it possibly take this long to fix it?
My personal assumption is that they only started working on it today. This really annoys someone who bought the game on Saturday, like me, and tends to want to play games offline when they buy them for the offline person. I think they had the weekend off, which means we couldn't.
#113
Posté 30 avril 2012 - 06:45
Riverseer
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NerevarReborn wrote...
If anyone happens to have ongoing convos with EA support, please write what they are saying here. How can it possibly take this long to fix it?
Going off the convos with my two calls to them I dont think they are informed neither mentioned the servers....
#114
Posté 30 avril 2012 - 06:50
BugLuv
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If this was a glitch that prevented EA from taking our money it would have been fixed minutes after it broke, regardless of what day or time it is. If this was a glitch with an MMO for which they only make money when people are logged in playing the game, it would have been fixed ASAP.
Because its a game where you make the one-time purchase, the validating server that allows you to play after you've paid doesn't have enough impact on bottom line to make fixing it a priority.
Because its a game where you make the one-time purchase, the validating server that allows you to play after you've paid doesn't have enough impact on bottom line to make fixing it a priority.
#115
Posté 30 avril 2012 - 06:55
AngelusKywa
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BugLuv wrote...
If this was a glitch that prevented EA from taking our money it would have been fixed minutes after it broke, regardless of what day or time it is. If this was a glitch with an MMO for which they only make money when people are logged in playing the game, it would have been fixed ASAP.
Because its a game where you make the one-time purchase, the validating server that allows you to play after you've paid doesn't have enough impact on bottom line to make fixing it a priority.
I know exactly what you're saying. I'd probebly be more infuriated if I didn't buy Mass Effect 2 at the same time, but I've already finished the first playthrough of it and I want to play Dragon Age 2 now. I hate to think that I want a refund, but it might just come to that.
#116
Posté 30 avril 2012 - 07:01
EddiesCouch
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Even if this sort of thing doesn't have an immediate impact on EA's bottom line, especially with all the controversy over pirating going on EA should know that this sort of behavior only encourages people to pirate. They actually get customer service and have less hoops to jump through. If EA wants to treat /paying/ customers like this, I think the best thing to do would be to pirate and donate the equivalent amount directly to bioware.
#117
Posté 30 avril 2012 - 07:09
Riverseer
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I actually find it quite saddening when a forum i've been on for a few minutes gives me more info than the companys staff did in double the time. I'm just going to come here from now on. Should have done in the first place wasted to much time.
#118
Posté 30 avril 2012 - 07:14
pstineme
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About time for our neighborhood boyscout to come in and remind everyone that posting here is useless or blame us for the issue.
#119
Posté 30 avril 2012 - 07:19
AngelusKywa
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pstineme wrote...
About time for our neighborhood boyscout to come in and remind everyone that posting here is useless or blame us for the issue.
May be pointless, may not, giving this problem a forum presence is fairly important from my point of view and that's what we're doing.
#120
Posté 30 avril 2012 - 07:21
Meltemph
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AngelusKywa wrote...
pstineme wrote...
About time for our neighborhood boyscout to come in and remind everyone that posting here is useless or blame us for the issue.
May be pointless, may not, giving this problem a forum presence is fairly important from my point of view and that's what we're doing.
He is talking about Gorath Alpha and how he likes to pretend he is helpful.
#121
Posté 30 avril 2012 - 07:26
EddiesCouch
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I just spoke with a rep via livechat. For anyone who's interested, here's the conversation:
I didn't really get anything out of it except a firm suspicion EA outsources their customer support.
Rep: Thanks for contacting EA Help! My name is Shweta how may I help you?
You: Yesterday I bought Dragon Age 2 from Amazon and after installing and trying to play the game it asked me to validate. I signed in with no problems but it would continually get stuck on the validating step. There's no indication as to whether or not it freezes or is still trying, but I've left it be for eight hours with no results.
Rep: I apologize for the inconvienience caused to you, however this is a known issue, we are working over to fix it. Please wait for some time, we try to fix it as soon as possible.
You: Can I get a sort of ETA as to when I can play my game, or just some explanation of what's causing the issue?
Rep: I apologize to say that there is no fixed ETA however as soon as possible.
You: Alright. What about the issue itself? What's causing this?
Rep: I am not sure about that, our expert team is handling the issue.
You: Ok, thank you for your time.
Rep: You are welcome. If you need help with anything else, please feel free to contact us anytime! Thank you for contacting EA.
I didn't really get anything out of it except a firm suspicion EA outsources their customer support.
#122
Posté 30 avril 2012 - 07:26
pstineme
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AngelusKywa wrote...
pstineme wrote...
About time for our neighborhood boyscout to come in and remind everyone that posting here is useless or blame us for the issue.
May be pointless, may not, giving this problem a forum presence is fairly important from my point of view and that's what we're doing.
Some people, not me, would disagree with that point of view.
#123
Posté 30 avril 2012 - 07:54
laxton19
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Here is their emailed reply to me (this is the 3rd time they've told me this over the last 4 days now). It is basically, yeah, we know, **** off.
Hello Matthew,
Thank you for contacting Electronic Arts.
I apologize for the inconvenience you experienced. I understand the value of your time and appreciate your patience and cooperation.
To be honest with you, these issues have already been reported by several of our customer that they are having this issue and we have already forwarded these issues to our game development team to have a look and resolving the issue. Our game developers are working on this issue. Please be patient as we are working hard to resolve this issue as soon as possible. Please accept my apologies for the inconvenience this may caused.
At Electronic Arts, we express gratitude for your interest and request the same in the future. To know more about our online knowledge base, please visit: http://help.ea.com/
Regards,
Prateek
Electronic Arts – World Wide Customer Experience
Hello Matthew,
Thank you for contacting Electronic Arts.
I apologize for the inconvenience you experienced. I understand the value of your time and appreciate your patience and cooperation.
To be honest with you, these issues have already been reported by several of our customer that they are having this issue and we have already forwarded these issues to our game development team to have a look and resolving the issue. Our game developers are working on this issue. Please be patient as we are working hard to resolve this issue as soon as possible. Please accept my apologies for the inconvenience this may caused.
At Electronic Arts, we express gratitude for your interest and request the same in the future. To know more about our online knowledge base, please visit: http://help.ea.com/
Regards,
Prateek
Electronic Arts – World Wide Customer Experience
#124
Posté 30 avril 2012 - 07:55
laxton19
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It's very frustrating, because we all know that we COULD crack the game and play it, but we bought it so we dont' have to do that crap. EA really needs to pay attention and wake up.
#125
Posté 30 avril 2012 - 07:59
AngelusKywa
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laxton19 wrote...
Here is their emailed reply to me (this is the 3rd time they've told me this over the last 4 days now). It is basically, yeah, we know, **** off.
Hello Matthew,
Thank you for contacting Electronic Arts.
I apologize for the inconvenience you experienced. I understand the value of your time and appreciate your patience and cooperation.
To be honest with you, these issues have already been reported by several of our customer that they are having this issue and we have already forwarded these issues to our game development team to have a look and resolving the issue. Our game developers are working on this issue. Please be patient as we are working hard to resolve this issue as soon as possible. Please accept my apologies for the inconvenience this may caused.
At Electronic Arts, we express gratitude for your interest and request the same in the future. To know more about our online knowledge base, please visit: http://help.ea.com/
Regards,
Prateek
Electronic Arts – World Wide Customer Experience
Normally, I'd be fine with them saying this, but this isn't a glitch that you don't have to deal with. This is a major error on their part and unless they're trying to cover up a blunder, they should tell us what the problem is. A fair few people have been highly inconvenienced by this inability to even begin playing these games. If this was for any other company, I would be infuriated, but for a company which gives their games a standard which is highly uncomarable to most others, I'm able to wait, if only for a little longer.
Godspeed, hotfixes... Godspeed...
