145 réponses à ce sujet

[laxton19]

AngelusKywa wrote...

laxton19 wrote...

Here is their emailed reply to me (this is the 3rd time they've told me this over the last 4 days now). It is basically, yeah, we know, **** off.



Hello Matthew,

Thank you for contacting Electronic Arts.

I apologize for the inconvenience you experienced. I understand the value of your time and appreciate your patience and cooperation.

To be honest with you, these issues have already been reported by several of our customer that they are having this issue and we have already forwarded these issues to our game development team to have a look and resolving the issue. Our game developers are working on this issue. Please be patient as we are working hard to resolve this issue as soon as possible. Please accept my apologies for the inconvenience this may caused.

At Electronic Arts, we express gratitude for your interest and request the same in the future. To know more about our online knowledge base, please visit: http://help.ea.com/

Regards,
Prateek
Electronic Arts – World Wide Customer Experience

Normally, I'd be fine with them saying this, but this isn't a glitch that you don't have to deal with. This is a major error on their part and unless they're trying to cover up a blunder, they should tell us what the problem is. A fair few people have been highly inconvenienced by this inability to even begin playing these games. If this was for any other company, I would be infuriated, but for a company which gives their games a standard which is highly uncomarable to most others, I'm able to wait, if only for a little longer.

Godspeed, hotfixes... Godspeed...

I agree, normally this would be ok.  I'm a patient guy, I understand stuff like this happens.  But 4 days?  It's ridiculous.  And the fact that none of the customer support gives you ANY info at all.  Just we know, and it's being worked on.  

[Meltemph]

I would be surprised if their customer support wasn't 3rd party, which means they know jack, outside of what they are fed by EA.

[Ein7919]

Just thought I'd pop on and mention that it seems that the validation servers are back up. I was finally able to launch Dragon Age 2 (via Origin) about 1 minute ago.

[laxton19]

Ein7919 wrote...

Just thought I'd pop on and mention that it seems that the validation servers are back up. I was finally able to launch Dragon Age 2 (via Origin) about 1 minute ago.

Same here.  About time.

[pstineme]

Grrr....no dice for me.

[AngelusKywa]

I don't use Origin and I'm still having issues.

[pstineme]

I tried using Origin and it worked.

[Knustason]

Just started for me. The validation didnt even come up now, weird.

[AngelusKywa]

Just started working, thanks for getting things working, EA.

[Riverseer]

Using origin and working. Didnt ask for validation.

[Orehovka]

I hate you, guys. Why it is not working for me? &/ Using Origins, not using it - all the same: stuck at "Validating".

[Orehovka]

Ah! it is working now!

[BugLuv]

laxton19 wrote...

Here is their emailed reply to me (this is the 3rd time they've told me this over the last 4 days now). It is basically, yeah, we know, **** off.



Hello Matthew,

Thank you for contacting Electronic Arts.

I apologize for the inconvenience you experienced. I understand the value of your time and appreciate your patience and cooperation.

To be honest with you, these issues have already been reported by several of our customer that they are having this issue and we have already forwarded these issues to our game development team to have a look and resolving the issue. Our game developers are working on this issue. Please be patient as we are working hard to resolve this issue as soon as possible. Please accept my apologies for the inconvenience this may caused.

At Electronic Arts, we express gratitude for your interest and request the same in the future. To know more about our online knowledge base, please visit: http://help.ea.com/

Regards,
Prateek
Electronic Arts – World Wide Customer Experience

Maybe this is the problem. Customer Support is treating it like a game development issue, and its not. Its a server validation issue - probably a different department, if not a different company's responsibility. Game Developers are probably blowing it off as it doesn't have anything to do with them.

[BugLuv]

Well, lo and behold!! It is working.

There is indeed hope for the world.

[kauemarques]

I was having the same issue but now it's working fine

[Mistcrawler]

hmm...I'm in the same boat as those still stuck on the 'validating' screen right now. For those wondering what Bioware has been saying about this, here's an excerpt from live chat with them today about the issue: (enjoy - i know i didn't...)

Shivam: Thanks for contacting EA Help! My name is Shivam how may I help you?
you: hi
Shivam: Hello.
Shivam: May I know your first name and last name please?
you: im currently stuck in the ea activation; screen - even though its been installed on this computer in the past
you: im assuming this is a common issue?
Shivam: May I know the exact error you are getting?
you: there is no error
you: it just says 'validating' and stays on that forever
you: i let it stay that way for an hour at one point
you: and ive even tried reinstalling the game through origin
you: and ive had this issue since last week, though ive read scattered posts on the internet of people having this problem since as early as april 9th without solution - its really wierd
Shivam: I do apologize for the inconvenience caused to you.
Shivam: Are you getting validating error right?
you: no im not - thats why its wierd
you: it just says 'validating' int the grey box on the ea activation screen, and stays that way forever
you: and i obviously have internet, since this is the PC im using
Shivam: I can understand how disappointing it is. Some of the customers have reported this issue. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into.
you: how long has this issue been going on then?
Shivam: It will be resolved as soon as possible.
Shivam: Sorry for the inconvenience caused to you.
you: you havent solved my problem
you: and you didnt answer my question
you: what if this issue doesnt GET resolved?
Shivam: It will resolved as soon as possible as we are working over it.
you: well then i hope it gets resolved quickly
you: thank you for taking the time to answer my questions
you: even if you couldnt give me one straight answer...
Shivam: You're welcome.

[Mistcrawler]

P.S. I just got my game working after reading through the rest of the forum. For those still stuck,
I think I just stumbled upon a detailed solution:
Step 1 - Remove your registration code of your game through forums (in 'My Games')
Step 2 - (Re)Register your game on these forums
Step 3 - done - no more activation screen

Hope that helps everyone that was getting as frustrated as me

[lumu]

i tried your solution and it didn't work. The game is now telling me that there is an error in it and I have to uninstall and reinstall. I'm trying that. Mine is a digital download so I have to download it again. this really sucks.

[Vlad_The_Impaler]

Yeah it works now. Now that my weekend is all gone. The one and only benefit I see with Origin is not being required to keep the disc in the drive, which is nice, but couldn't that have been done without needing Origin?

[KOHNAN5000]

You buy a single player game that has nothing at all to do with the internet, and because of a glitch on EA's part, you are banned from playing for 3 days. Yea, it's working, and yea the temptation is to forget about this because we are finally returning to the services we already paid for. Just remember this when new indie games come out. Remember this when Steam makes these same games available on their server. Maybe if enough people choose an alternative, the lack of money will motivate EA to step things up, or at least relax a little bit when it comes to these illegal DRM's. And yes, it's illegal. I never viewed or signed a document written in plain-speak that stated I will never really own the game, and EA can take away access to it at their whim. Eventually, you'll say something bad in the forums and they will turn all of your games off. Toe the line, or they will make you regret it. It's a game, sure, but it cost money, money I had to work for, earn an education to get, spend time away from my family to earn, and I traded it for the ownership of a single work of artistic entertainment. I traded it legally and fully. I don't think any of you would disagree.

[FraghappyFreddy]

That, unfortunately, is the thing though Kohnan, you did buy the game, and the EULA is there. it doesn't have to be in plain speak, while i would obviously rather go back to the way things used to be, simple copy protection, or a single online registration that could be delayed if necessary. there is nothing illegal about what they have done.

they even put a message on the back of the box saying you'd need an internet connection to play.

it is incredibly irritating, considering that it is an offline, single player game, but nothing they have done is illegal. Their team of lawyers has ensured that they have stayed just on the right side of the law, even down to selling a revokable lisence to their games, instead of selling the game.

the digital age has begun, and this is the price we are paying, Uncaring corporations, taking our money for a service that they don't mind not providing, and can get away with because of cleverly worded contracts that most people never read.