56 réponses à ce sujet

[BigBadMamaBear]

Okay, here's what I've got.

I'm using a downloaded version of the game from the EA store. I'm working with...
Processor: AMD Sempron™ Processor LE-1300 2.30GHz
RAM: 2.00GB (1.75GB Usable)
Video card: ATI Radeon HD 2600 XT
I'm afraid I can't find/figure out what version of DirectX I've got here.

Basically, every time I've turned on the game, it's been fine. I get to the main menu and it gives me four popups in succession:
Please insert a disk into a drive \\device\\harddisk\\dr1
Please insert a disk into a drive \\device\\harddisk\\dr2
Please insert a disk into a drive \\device\\harddisk\\dr3
Please insert a disk into a drive \\device\\harddisk\\dr4

I cancel all four of these and it lets me proceed with the game fine. First cutscene fine, no trouble. About a quarter/halfway through the initial fight with the Darkspawn, the game begins to skip, skips for a few seconds, then my entire screen goes black. It comes back to normal pretty quick, but the game stops responding, tries to fix an error, and crashes.

I really am sorry that I'm so bad with technology, I know it's gotta be frustrating trying to help somebody who can't figure out how to check her system information. >_>

[mcsupersport]

mcsupersport wrote...

BigBadMamaBear wrote...

This is happening to me. I get four pop ups for disks, try and work past them. I get to about halfway through the tutorial fight before the game skips for a few seconds, then crashes.

I happen to be technologically retarded, so if someone could use small words to help me, that'd be great. I'm working on Windows 7.

May or may not be related, so the best thing is to start with the basics.

Read this original post of the sticky how to post a problem and then gather the info it asks for and post it as it says....

social.bioware.com/forum/1/topic/300/index/6423406

Once you have done what the thread says, then we can begin to help you fix the issues.

Before anything else, what to do about your Tech Problems: Writing up Trouble Reports (NOT INCLUDING diluting this thread)

Welcome
to the Dragon Age 2 PC Technical Support Forum.  Before you report a
problem with your PC version of Dragon Age 2,  I recommend using a
search engine like Google to see if someone has had a similar problem in
the past and a solution has already been found.  Do not overlook the
pinned / stickied threads atop the forum index page.  Please bear in
mind a key thing about this forum.  The Bioware staff may try to address
your issues, but most of your posts will normally be addressed by your
fellow game players; this forum is an UNOFFICIAL support system.

http://support.ea.com/app/home

You
should contact EA Support for official matters.  Instructions on how to
access Live Chat Support can be found here. 
http://support.ea.co.../detail/a_id/75

If you're having problems, please do NOT
reply to this topic.  Rather, please post a new topic in the forum that
includes your system hardware and OS information.  Thanks!
 
You must confirm that your system meets or exceeds the published minimum system specifications.

Operating System:     Windows XP, Vista, or 7
CPU:     1.8 GHz Core 2 Duo Intel or equivalent AMD CPU
RAM:     1 GB RAM (XP) or 2 GB RAM (Vista, Windows 7)
Video
Card:     nVidia GeForce 7900 GS / 256 MBs or greater; ATI Radeon HD
2600 XT / 256 MBs or greater - (nVidia GeForce 205, 210, 310, 7100,
7200, 7300, 7400, 7600, 8100, 8200, 8300, 8400, 8500, 9100, 9200, 9300,
and 9400, and AMD Radeon HD 2400, HD 3100, HD 3200, HD 3450, HD 3470, HD
4200, HD 4250, HD 4350, HD 4550, and HD 5450 and any Intel Chipset
video chip are below minimum specifications)
Audio:     DirectX 9.0c compatible
DirectX:     DirectX August 2008
Disc Drive: DVD ROM drive required
Hard Drive: 7 GB
Sound: Direct X 9.0c Compatible Sound Card Windows Experience Index: 4.5

If you have been unsuccessful checking the archives, please mention that when you post your report.  Please start your own message, and reserve this thread to the discussion of the report FORM or purpose or necessity.  Here is the report form to follow.

1. What version of the game are you playing: physical disc or digital download (along with which vendor)?
      Configuration Utility | Game Tab
           * Version Information
2. System Details
      Configuration Utility | Summary Tab
           * Processor / Clock Speed / RAM
           * Display Adapter / VRAM / Driver Version
           * Sound Adapter / Driver Version
      Configuration Utility | Platform Tab
           * Operating System (and service pack, if applicable)
           * DirectX Version

In
addition to using the game's own configuration software to collect
data, if that utility is working, you can also use this reference:  "Get
All the Details on the Hardware Inside Your PC"
http://www.pcworld.c...de_your_pc.html

Details about your problem.
1. What is the nature of the problem you are seeing?
      Example: No sound during a particular scene.
2. When did the problem start occurring?
     
Example: Every time you perform a certain action, after a certain
number of hours of play, after downloading the lastest DLC.
3. Where does your problem occur?
      Example: Is the problem happening for a specific scene, place, or throughout the entire game?
4. What are the steps in replicating the problem?
      As much as possible, try to describe exactly what you were doing when the problem occurred.
5. Have you modified your game in any way?

With
credit to Pacifien for her version of this same announcement in the ME2
Tech Forum, and please use standard business writing paragraph breaks,
punctuation, and spelling . 


Quoted from the sticky I posted for you to read and get the info, because without it we can't help you.......ok?

Modifié par mcsupersport, 30 septembre 2011 - 12:27 .

[mcsupersport]

Ok, your cpu is a single core, basic model and probably can't handle the game, it is tied into the bare minimum gpu card to run the game, and depending on which operating system you are running it is all on a low amount of ram.  Direct X may also be an issue, but don't know, since you didn't post what it was. 

So it comes down to your are trying to run a game that outclasses your machine.  You MAY get it to run if you lower EVERYTHING to basement quality and put up with issues.......maybe.

Best bet is to upgrade to a better machine that you can actually use for future games.

www.pricebat.ca/sdh1300dpbox-amd-sempron-le-1300-2-3ghz-socket-am2-45w/

www.cpubenchmark.net/cpu.php

Modifié par mcsupersport, 30 septembre 2011 - 12:38 .

[BigBadMamaBear]

I did go to that page. I got as much info from my computer as I could find. As I said, twice, I am not very good with computers. I can't FIND the information I need to give you guys. I'm sorry, I know I probably seem like an idiot, but I'm really trying to find all the info I can.

My computer runs games fine, I've got a fair few games installed and this is the first one to ever really cause any problems.

I read some of the earlier posts with people having the same problem that I am, if maybe you guys wouldn't mind explaining how to go through the same steps they took to fix their issue, I could do that and see if it works. Again, I'm so sorry to be a nuisance, I really am.

[FieryDove]

BigBadMamaBear wrote...

I did go to that page. I got as much info from my computer as I could find. As I said, twice, I am not very good with computers. I can't FIND the information I need to give you guys. I'm sorry, I know I probably seem like an idiot, but I'm really trying to find all the info I can.

My computer runs games fine, I've got a fair few games installed and this is the first one to ever really cause any problems.

I read some of the earlier posts with people having the same problem that I am, if maybe you guys wouldn't mind explaining how to go through the same steps they took to fix their issue, I could do that and see if it works. Again, I'm so sorry to be a nuisance, I really am.

I can't help with your issue. Did you log in and authorize the game?

To find out more info on your system you can use DXDiag.

To launch the DXDiag application on Windows XP, click Start -> Run... -> type in "dxdiag.exe" -> OK.
To launch the DXDiag application on Windows Vista or 7, click the Start button, type in "dxdiag.exe" in the text field at the bottom and press Enter.

In the newly opened DXDiag window, click "Save All Information..." and choose a location in which you want to save the file (your desktop, for instance).

You can also find some info under computer/control panel/system.
 

Modifié par FieryDove, 30 septembre 2011 - 06:05 .

[mcsupersport]

Best way is to start up the configuration utility the game gives you and list the data on the tabs as the sticky requests. But it still will not change the fact you are trying to run a high end game with a low end machine that doesn't meet minimum specs.

[Gorath Alpha]

Celerons and Semprons are crippled in order to make them cheap. Games of this type are different from ordinary low- demand games, such as MMORPGs. It has a set of System Requirements that actually mean something. It requires a FULL-POWER processor, not just a half-power one.

Minimum:
OS: Windows XP 32-bit with SP3
OS: Windows Vista 32-bit with SP2
OS: Windows 7
CPU: Intel Core 2 Duo (or equivalent) running at 1.8 GHz or greater
CPU: AMD Athlon 64 X2 (or equivalent) running at 1.8 GHz or greater

In other words, it makes no real difference in the short run whether or not you can get the system to ignore the additional storage devices.  I would have to know a lot more about the internals of that computer than I expect you could learn by yourself before being able to determine whether the low power CPU could be swapped out in favor of a game- capable replacement. 

Modifié par Gorath Alpha, 06 octobre 2011 - 08:08 .