827 réponses à ce sujet

[Stevie 402]

I wonder if the freezing has anything to do with which class you are playing. I have played through twice as a male and female mage with only the occasional freeze. Once in each 35 to 40 hour play through. Those freezes were during the fools gold quest. I started last night again as a male rogue and it froze during the conversation with aveline and wesley. Then froze again when talking with Flemmeth. I have an 80 gig ps3 with the latest upgrades. I have 4 saves from my previous play throughs ( the beginning save and the save at the end of the game)

[Obadiah]

I'm playing without any DLCs installed, and haven't had much of a freeze problem on my PS3 (can't find the model number but it's the oldest I think).

[cameronhodgkins]

Just got this from EA, after I submitted a complaint to the BBB:

Hello Michael,

After being forwarded your complaint to the BBB, I have been assigned to your issue and would be happy to assist you in this matter. As a gamer myself, I can understand how frustrating not being able to play your game can be. The Bioware Team is currently investigating stability issues with the game that causes it to freeze at points such as cut scenes and other gameplay areas. We unfortunately do not have an ETA on when a fix will be released for the game, but rest assured that they are working diligently on a resolution. In regards to your refund request, Electronic Arts is not able to refund the purchase of the game because you purchased the game through a third party retailer and not directly from EA/Bioware. You will need to contact the retailer that you purchased the game from to inquire about their return policy. In the mean time, I recommend following the troubleshooting steps below to see if it helps with the issue. After following the steps below please launch the game and reinstall the update if prompted.

Note: If you are inside any game, find a good saving point and exit the game entirely.

1. From the Playstation Menu, known as the XMB, go all the way to the left to Settings
2. Scroll down the settings option to Network Settings.
3. One of the options in here should be Media server. Move this to option to disabled.
4. After saving this option, go to the Game tab on the XMB.
5. Go up to Game Data Utility
6. Find your game here and press Triangle on the controller
7. A option should appear that says Delete. Select this option.
8. From here, start up the game. It may prompt you for a update.

Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com).

[ikarimalice]

Lolz I got that exact same response. I love how they make it seem personalized.

[eno detah]

cameronhodgkins wrote...

Just got this from EA, after I submitted a complaint to the BBB:

Hello Michael,

After being forwarded your complaint to the BBB, I have been assigned to your issue and would be happy to assist you in this matter. As a gamer myself, I can understand how frustrating not being able to play your game can be. The Bioware Team is currently investigating stability issues with the game that causes it to freeze at points such as cut scenes and other gameplay areas. We unfortunately do not have an ETA on when a fix will be released for the game, but rest assured that they are working diligently on a resolution. In regards to your refund request, Electronic Arts is not able to refund the purchase of the game because you purchased the game through a third party retailer and not directly from EA/Bioware. You will need to contact the retailer that you purchased the game from to inquire about their return policy. In the mean time, I recommend following the troubleshooting steps below to see if it helps with the issue. After following the steps below please launch the game and reinstall the update if prompted.

Note: If you are inside any game, find a good saving point and exit the game entirely.

1. From the Playstation Menu, known as the XMB, go all the way to the left to Settings
2. Scroll down the settings option to Network Settings.
3. One of the options in here should be Media server. Move this to option to disabled.
4. After saving this option, go to the Game tab on the XMB.
5. Go up to Game Data Utility
6. Find your game here and press Triangle on the controller
7. A option should appear that says Delete. Select this option.
8. From here, start up the game. It may prompt you for a update.

Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com).

Am I misreading this or is EA tech support suggesting that the fix to freezing is to disable media servers and delete all your game saves?!

Also, the line about not being able to give a refund and referring you to the retailer you bought it through is ridiculous. They need to authorize all of their retailers to accept returns on their behalf with a promise to reimburse them, per copy.

[kjhman12]

Same response... anyone try it yet?

[cameronhodgkins]

eno detah wrote...


Am I misreading this or is EA tech support suggesting that the fix to freezing is to disable media servers and delete all your game saves?!

Also, the line about not being able to give a refund and referring you to the retailer you bought it through is ridiculous. They need to authorize all of their retailers to accept returns on their behalf with a promise to reimburse them, per copy.

You're right about the first part, but they said to delete the game data utility files and not the saved data files, which are in a different folder on the XMB.  

[eno detah]

cameronhodgkins wrote...

eno detah wrote...


Am I misreading this or is EA tech support suggesting that the fix to freezing is to disable media servers and delete all your game saves?!

Also, the line about not being able to give a refund and referring you to the retailer you bought it through is ridiculous. They need to authorize all of their retailers to accept returns on their behalf with a promise to reimburse them, per copy.

You're right about the first part, but they said to delete the game data utility files and not the saved data files, which are in a different folder on the XMB.  

Gotcha; thx for clarifying!

[Capt. Klef]

AHHHHHHH BIOWARE NEEDS TO REPAIR ALL OF THESE BUGS. WTF!!!!!!!!!!!!!

[Stevie 402]

Capt. Klef wrote...

AHHHHHHH BIOWARE NEEDS TO REPAIR ALL OF THESE BUGS. WTF!!!!!!!!!!!!!

Patience grasshopper. They will fix them especially since most of the bugs ( including this one) is accross all platforms and not just isolated to the pc or 360 or ps3.   Though if the game was properly tested you think they would have caught these bugs ( especially the freezing, isabella, sebastion friend and makers sigh bugs).  Next time I will wait 6 months after a game is released before buying it. Sadly a lot of  games are released with bugs and patched a few months after release( if at all) .  

[Winterheart]

cameronhodgkins wrote...

Just got this from EA, after I submitted a complaint to the BBB:

Hello Michael,

After being forwarded your complaint to the BBB, I have been assigned to your issue and would be happy to assist you in this matter. As a gamer myself, I can understand how frustrating not being able to play your game can be. The Bioware Team is currently investigating stability issues with the game that causes it to freeze at points such as cut scenes and other gameplay areas. We unfortunately do not have an ETA on when a fix will be released for the game, but rest assured that they are working diligently on a resolution. In regards to your refund request, Electronic Arts is not able to refund the purchase of the game because you purchased the game through a third party retailer and not directly from EA/Bioware. You will need to contact the retailer that you purchased the game from to inquire about their return policy. In the mean time, I recommend following the troubleshooting steps below to see if it helps with the issue. After following the steps below please launch the game and reinstall the update if prompted.

Note: If you are inside any game, find a good saving point and exit the game entirely.

1. From the Playstation Menu, known as the XMB, go all the way to the left to Settings
2. Scroll down the settings option to Network Settings.
3. One of the options in here should be Media server. Move this to option to disabled.
4. After saving this option, go to the Game tab on the XMB.
5. Go up to Game Data Utility
6. Find your game here and press Triangle on the controller
7. A option should appear that says Delete. Select this option.
8. From here, start up the game. It may prompt you for a update.

Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com).

Could you let us know if it works for you? I will share my experince as well. going to try it tonight.

[Winterheart]

Capt. Klef wrote...

AHHHHHHH BIOWARE NEEDS TO REPAIR ALL OF THESE BUGS. WTF!!!!!!!!!!!!!

LOL, this is by far the best reaction

[MaximusPhoenix]

cameronhodgkins wrote...

eno detah wrote...


Am I misreading this or is EA tech support suggesting that the fix to freezing is to disable media servers and delete all your game saves?!

Also, the line about not being able to give a refund and referring you to the retailer you bought it through is ridiculous. They need to authorize all of their retailers to accept returns on their behalf with a promise to reimburse them, per copy.

You're right about the first part, but they said to delete the game data utility files and not the saved data files, which are in a different folder on the XMB.  

Not sure if I went to the wrong option but all of my DA2 stuff there is the 1st file that says "options" then all the rest at the bottom from there on are each individual save. Sorry, never really went into all these settings before.

[cameronhodgkins]

MaximusPhoenix wrote...



Not sure if I went to the wrong option but all of my DA2 stuff there is the 1st file that says "options" then all the rest at the bottom from there on are each individual save. Sorry, never really went into all these settings before.

Okay, that means that you are in the PS3 Saved Game folder (not sure if that's what it's called, but I'm at work, so I'm going off of memory.)  Back out of there, and find the folder in the same column called Game Data Utility.  There should be a file called "Dragon Age 2 Patches and DLC" or something like that.  There might be a second Dragon Age 2 file in there as well.   According to EA, those are the files you want to delete.  When you boot the game up, it will just reinstall these same files (except for any DLC).  If you downloaded any DLC, you'll need to download it again.  I'll try this tonight and report back...not too thrilled about all of the reinstalling and downloading, though.  It's 3 gigs and it's Friday night, and I had other plans...like...I don't know...PLAYING DRAGON AGE 2!!!!  Sigh...

[kjhman12]

Tried the EA potential 'Fix' as posted above after receiving complants from BBB..... and froze trying to load after hitting 'resume'.... thanks EA.

[eno detah]

kjhman12 wrote...

Tried the EA potential 'Fix' as posted above after receiving complants from BBB..... and froze trying to load after hitting 'resume'.... thanks EA.

Ok, for the record, I'm laughing WITH you not AT you, but... wow... the f---ing irony, no?

[Crash_shady]

lol..EA finally responded! Its too bad I've been saying the same **** for like 20 pages. Haven't found a need to disable media servers. Still no freeze 40+ hrs.

[MaximusPhoenix]

cameronhodgkins wrote...

MaximusPhoenix wrote...



Not sure if I went to the wrong option but all of my DA2 stuff there is the 1st file that says "options" then all the rest at the bottom from there on are each individual save. Sorry, never really went into all these settings before.

Okay, that means that you are in the PS3 Saved Game folder (not sure if that's what it's called, but I'm at work, so I'm going off of memory.)  Back out of there, and find the folder in the same column called Game Data Utility.  There should be a file called "Dragon Age 2 Patches and DLC" or something like that.  There might be a second Dragon Age 2 file in there as well.   According to EA, those are the files you want to delete.  When you boot the game up, it will just reinstall these same files (except for any DLC).  If you downloaded any DLC, you'll need to download it again.  I'll try this tonight and report back...not too thrilled about all of the reinstalling and downloading, though.  It's 3 gigs and it's Friday night, and I had other plans...like...I don't know...PLAYING DRAGON AGE 2!!!!  Sigh...

Just did all this and disabled media servers, w/e that is? If I sign into the DA servers, is that the same thing?

I don't understand how installing the same data from the same disc and same DLC is supposed to fix the problem? I just did all though, so we'll see...

[Crash_shady]

It could have copied wrong...bad sectors on hdd

[Lilliphus]

Well, I bought this game yesterday for the PS3 (obviously). I have a 60GB for reference. Since I've gotten it, every file that's been made on this game freezes once I get to the Dalish camp. My character literally got stuck. I tried moving both forward and backward and the game crashed. Again, this happened on every file that was made, in this specific area. Obviously I can't ignore it because I can't move on in the game without it.

I tried uninstalling and reinstalling the game, and it told me my data was corrupted. When I deleted all my characters on all accounts JUST to reinstall the game to be able to play it again, it gave me the same problem.

I've been reading up and I understand people have been getting random freezes that go away, but has anyone encountered a persistent freeze in the same area that is unavoidable? If there is anything I can do, please let me know, otherwise I am shipping this game back tomorrow for a refund.

[Lilliphus]

Lilliphus wrote...

Well, I bought this game yesterday for the PS3 (obviously). I have a 60GB for reference. Since I've gotten it, every file that's been made on this game freezes once I get to the Dalish camp. My character literally got stuck. I tried moving both forward and backward and the game crashed. Again, this happened on every file that was made, in this specific area. Obviously I can't ignore it because I can't move on in the game without it.

I tried uninstalling and reinstalling the game, and it told me my data was corrupted. When I deleted all my characters on all accounts JUST to reinstall the game to be able to play it again, it gave me the same problem.

I've been reading up and I understand people have been getting random freezes that go away, but has anyone encountered a persistent freeze in the same area that is unavoidable? If there is anything I can do, please let me know, otherwise I am shipping this game back tomorrow for a refund.

Oh! And I have tried turning off autosave already, have no imported data from DOA: Origins or otherwise and have absolutely no extra downloaded content.

Could it just be my copy?

[theomegacloud]

Deleting game utility data as well as game save data does not work. I even wiped my ps3 in hope of getting DA2 working. Nothing

[Mark of the Dragon]

My games been freezing quite a bit. Usually right when I get ready to start a fight a press a button to attack and the game just stops.

[Lilliphus]

Well...unplugged the PS3 to take a shower, came back and the screen says "The hard disk's file system is corrupted and will be restored." When I click OK, it loads to 31%, dies, and repeats. Don't want to jump to conclusions or anything but I'm pretty sure that game destroyed my PS3

Now what?

[Chainer3000]

kjhman12 wrote...

Same response... anyone try it yet?

EA toyed with me for weeks, clearly they have no plans in the works that they are willing to speak of for fixing any of the major issues plauging the PS3 version.

I had success returning my copy for a full refund with 5 days to Amazon - they even gave me a box and free shipping retrun.  They said they are expecting all disfunctional copies of the game, but if you have sig edition, they cannot do a swap, just a credit return , which is fine anyway.  I used all the codes so it's essentially just the same thing as a regulare DA:2 game but with a different box.

Anyway, I used the returned money to buy another game, one that actually works for the PS3.  If you still are within 14-20 days and ordered from Amazon, they will take your copy back, even if it is open.  I suggested people don't sit on their asses and wait for a patch - best to return and get your money, then IF/WHEN they do patch, you can always rebuy it.  If they don't which I am guessing they will not, then you don't have a 60$ POS game.  

I will never be buying a console adaptation from bioware againt after this mess.  Bioware and EA should be ashamed, but no doubt they are just enjoying all the money they made from a half-@55'd developed game with a worse storyline and debpth then the first.  Bioware lost a faithful customer in me, and from what Amazon reps have told me, and the ease they accepted an open copy (super rare these days), it is clearly a wide spread issue.

Point is, I am 100% happy i retunred that POS.  I suggest you do too.  Don't bother with EA or Bioware, I also sent a complaint to the BBB, as well as posted on several review and scam-warning sites about EA's new shoddy business practices and how Bioware is adapting to it.  Don't support this horrible excuse for a working triple A tittle.  I'm not talking about game play, either, I'm talkinga bout them shipping this game which looks like it went through zero QA for us PS3 users.

Return your copy ASAP, tonight if you have to, the sooner the better!  Especially if you ordered off amazon like I did.  Good luck with any other compnay.

... and if your copy works, well, good for you!  Count your blessings, because I personally know several others having the same 5-10 minute freezing issue as well.  I'm glad to be long done with that headache and have my cash back to buy better ported/developed PS3 games.  It saddens me to no end that Bioware is becoming another EA money machine... so scummy what they did with the DLC, too.

Modifié par Chainer3000, 26 mars 2011 - 04:57 .