827 réponses à ce sujet

[Solaria]

mine only freezes if my ps3 has been on for 8+ hours(can happen sometimes) but otherwise my game has been fine and the only problem i now have is the Merril relationship glitch(fixed after a reload).

[federicius]

I´ve done the EA tips, and no freezing so far, after 4-5 hours. Not sure if this is the definitive fix, but it certainly fixed the freeze that i was having.

[xcenic]

i just brough the game, i have 3 hour of game 7 freeze so far..getting out of my nerves!

[Cantoncomic]

ok so i finally completed the game. after turning of autosave. deleting all of my save files, and downloading all available promo items. I had 2 freezes in the entire game. 1 after an 8 hour game play. and the 2nd came right after the Finale CS finished and was trying to go back to the begining. ><.

[Seven Costanza]

would love to test out ea's fix, but i can't even load/resume, or create a new character anymore =/

[Finnigan McBonk]

Froze twice in a 15 minute period. Used EA's "fix" and was able to play on.

[theomegacloud]

Lilliphus wrote...

Well...unplugged the PS3 to take a shower, came back and the screen says "The hard disk's file system is corrupted and will be restored." When I click OK, it loads to 31%, dies, and repeats. Don't want to jump to conclusions or anything but I'm pretty sure that game destroyed my PS3

Now what?

After having to reformat my ps3 several times due to DA2 crashing my system, played for about 30 minutes when my ps3 shut itself down. Tried to turn it back on to see blinking lights. I'm having to pay Sony 150 bucks for a repair. So far $210 down for buying a glitchy game that I barely got a chance to play. Thanks Bioware.

[zenassassins]

My wife plays the game as well (under a different account on the same rig) and she is able to play for hours without a freeze. She too has the net and autosave disabled. I tried to compare what game settings she was using compared to mine (that crashes frequently) and the only difference was in that she had it so her helmet was invisible. I set mine to the same and haven't had a crash in hours of gameplay.

I have no idea how it relates to the overall problem (if at all) but it's a scenario that seems to be working for me at the moment.

[Raphalsky]

federicius wrote...

I´ve done the EA tips, and no freezing so far, after 4-5 hours. Not sure if this is the definitive fix, but it certainly fixed the freeze that i was having.

Same thing happen with me! I disabled my internet access at the XMB and, so far,  the game is just fine! I even past my problems with "Enemies among us"

[Szidius]

When was the last time that Biowar (C. Quiment or whatever the name is) responded or gave an update? If anyone can please answer me I will greatly appreciate it, thank you.

[Sinsoro]

social.bioware.com/forum/1/topic/302/index/6709924/1

I'd refer to that link. I believe that is the last time that Bioware spoke about the situation; one of the Bioware employees also makes a link to another thread where he adressed an ETA. The patch isn't coming out at least until after the 28th, according to him.

[bluefidget]

POSSIBLE FIX HERE

I've been experiencing the freezing (very often, every 15 minutes or so) described here, but along with that I've noticed glitches in the audio.  It would get choppy and sometimes even cut out.  This made me wonder about the audio settings for the system.  So I went into the PS3 Audio settings a disabled all options other than the 2 Channel PCM items.  After changing those settings I haven't had a freeze or audio problem in over two days.  Since this works for me I thought I'd post it here and see if anyone else has the same expereince, please post your results if you try this.

Be sure to be looking in the PS3 Audio settings for the system, _not_ the audio settings for DA2.  You will of course not have surround sound audio for your game anymore, but if it's not freezing I'd call that a minor sacrifice.  Good luck all.

-- Matthew

[Crash_shady]

Posted by Chris Priestly of bioware, regarding similar crashes for mass effect 2:

Hello everyone

First, we are sorry some of you have had problems playing Mass Effect 2 on the Playstation 3 and want to thank you all for providing feedback on our forums on both the freezing and resulting save game issue that some of you have experienced. The information and support you have provided has helped the development team to build the latest patch. We’re currently testing the patch thoroughly, we expect to be finished our quality passes on Friday. This patch is then being delivered to Sony ASAP for verification and distribution. We will announce as soon the patch is available. Please see the below patch notes for a complete list of what will be included:

Patch Notes
-Fixed a crash related to memory fragmentation. This fix will also resolve the crashing that corrupted Save Games.
-Slightly improved load times and level streaming.
-Added some telemetry to better improve future titles.
-Updated some strings to fix spelling mistakes (Sorry Kaidan!)
-Fixed the picture frame in Shepard’s Cabin to accurately reflect your love interest choices in Mass Effect: Genesis.
-Fixed a rare crash in the PSN version in Shepard’s Cabin.

We want you to be able to continue playing while you wait for the patch. While data and telemetry have shown that very few people have seen this issue, we know a few of you here have experienced this problem. There is a very simple work around to ensure the freezing and corruption issues are minimized. Simply restart your game every few hours. By shutting down and restarting your game, you will not encounter the corrupted save issue.”

Once again, thank you for your feedback which has helped us get to a resolution.

[BozoBarret]

Hi everyone,
my game was feezing a lot (every 15 minutes).
I first tried to turn the auto save, the EA and PSN connection off.
I did not erase my game saves and go on with the ones that already encountered freezes.
It sure slowed down the freezes but not stopped it.
So, I erased everything ( DLC, game data, saves, de-activated media server connection and internet connection, clear the cache and cookies (EA answer to my complaint about the feezes)), re-install the game (without auto save and connection to both EA and PSN servers) and it froze as I was starting the talk with the first guard entering Kirkwall !
As some of you, I ejected the disc, put it in in its box and FAR AWAY from my PS3 (for now)
I will wait patiently for a patch now...
My PS3 is an old 60Gb one with the 3.60 firmware version (I only played with ths firmware version so I cannot tell if this can be a part of the problem).
I met the freezes only during the talking (mainly) and some fighting.
Sorry for my bad english....
NB : There seems to be really few complaints here in France and I can hardly find information here about the problem...

[Sinsoro]

I tried Bioware's 'jury rigged' fix, but my problem is still present; that is, I haven't even made a character yet. The game goes on an infinite loading loop after I select new game--the animations and sound continue, but it just keeps going. Anyone got a temp. fix for that? If you do, I'd be very appreciative.

[BozoBarret]

I forgot to tell a de-activated the DTS and Dolby 5.1 as suggested by bluefidget (i only left the two PCM options)... not effective for me !

Modifié par BozoBarret, 27 mars 2011 - 05:27 .

[GeorgeLiquor42]

 What Model of PS3 are you playing on?

2nd generation  80gb


Which firmware version are you running? Are you running the latest official Sony firmware?:  3.60
Are you logged into PSN or logged out of PSN?:  Logged in

Are you logged into the EA servers or logged out of the EA servers?: Logged in

Which copy of Dragon Age 2 are you running?:  Signature Edition

Playtime before the crash. A rough estimate should work.: 30 minutes

Modifié par GeorgeLiquor42, 27 mars 2011 - 06:40 .

[bluefidget]

Well, I guess it was a long shot, it may also mean that mine will eventually freeze too. =( Maybe someone else will have luck. So far I'm at 3 days without a freeze or audio glitch.

[bosstherapy]

Game Freezes whenever it wants convo's just walking around right before fights...ohhh AND FIRE DOES NO DAMAGE at all anymore fire line is useless now and so is fire staffs...got a great fire staff does nothing can basicly only use anything that is cold or spirit of pyshical wow...FIX Please

[The Spirit of Dance]

update:
after beating the game 3 times i went back and started a 4th playthrough which has frozen over 7 times already and i have not even reached act 2.

note: before this playthrough i have experienced very few freezes so i think its related to the number of save files i have

edit: part of my main characters speech gets cut off often now.

system: 80 gb model
Version: bioware signature edition
i have 4 characters altogether with 2 saves and 3 autosaves per character.

Modifié par supremebloodwolf, 29 mars 2011 - 01:52 .

[Winterheart]

I just want to know will i be able t play this 60$ game sitting on my table on April 8th (30 days after release)

[Aislinn Shea]

C. Ouimet wrote...

If those affected can provide some information about your systems, we can hopefully attempt to gauge the types of users being affected and track some of these issues down:

What Model of PS3 are you playing on?
Original Models (20gb, 60gb)
2nd generation (40gb, 80gb, 160gb)
PS3 Slim

Which firmware version are you running? Are you running the latest official Sony firmware?

Are you logged into PSN or logged out of PSN?

Are you logged into the EA servers or logged out of the EA servers?

Which copy of Dragon Age 2 are you running? (Regular edition, Signature Edition)

Playtime before the crash. A rough estimate should work.

2nd Gen 160gb
latest firmware (system requirement)
Signature Edition
Playtime can vary; anywhere from 30 mins to several hours.  Can have a whole session go without any freezes, then the next time it may freeze up to 4 times in 4 hours.  No specific points in the game either, from prologue to end battle (which was annoying).  Multiple sustained spells/talents and activated spells/talents active as well as potions - perhaps a java type error...too much to handle.  I am very good at overloading things, lol.

[Ju13es]

Mine freezes at apparently random times, i can get a good few hours of gameplay, or five minutes. I was running on firmware 3.56, just updated to 3.6, waiting to see if it changes anything. I have 35+ hours logged of gameplay, first freeze occured im guessing at around 25 hours. Im not connected to the internet in any way while playing and im playing the standard edition of DA2 with no DLC.

[cameronhodgkins]

So much for the Better Business Bureau. They closed my complaint because EA and I presented "two different perspectives." Umm. Yeah. That's kind of why I complained.

BBB CASE#: 1639586
Complaint filed by: Michael (More) Consumer Info

Complaint filed against: Bioware Corp (More)
Business Info
NAME: Bioware Corp

BBB MEMBER: NO

CONTACT: Carrie Clark

ADDRESS: 200 4445 Calgary Trail
Edmonton, AB T6H 5R7

PHONE: 780 430-0164

FAX: 780 701-0172

Website: www.bioware.com

(Less)
Complaint status: Case Closed AJC (More)
Activity
Date Activity Description
03/28/2011 Case Closed AJC
03/28/2011 Inform Business - Case Closed AJC
03/28/2011 Inform Consumer - Case Closed AJC
03/28/2011 BBB Administratively Closed
03/28/2011 Received Consumer Rebuttal
--------------------------------------------------------------------------------
(The consumer indicated he/she DID NOT accept the response from the business.)
The original, third-party retailer cannot provide a refund, since EA includes unique codes with each game disc that can only be entered once. Since I used this code when starting the game for the first time, without knowing that the game did not work, the third party retailer cannot take the return and will not provide a full refund. If I bought a screwdriver, opened the package, and found out that it didn't drive screws, I could get my money back. Somehow, EA thinks that they are not obligated to ship games that work, and that I, the consumer, have no remedy to seek a refund because they're "working to resolve the issue."
--------------------------------------------------------------------------------

03/25/2011 Forward Business response to Consumer CLTlocal.cf.rtf
03/25/2011 Receive Business Response
--------------------------------------------------------------------------------
We have contacted the customer to inform them that the game freezing in places such as cut-scenes is a known issue. Our Studio team is currently investigating the cause and is working to get the issue resolved. In the mean time, we have provided basic troubleshooting steps to follow to try to resolve the issue and informed the customer that we cannot provide them with a refund for the game as it was purchased from a third party retailer and not directly from Electronic Arts.
--------------------------------------------------------------------------------

03/21/2011 Inform Business of Complaint
03/21/2011 Send Acknowledgement to Consumer
03/21/2011 Complaint Validated by BBB Operator
03/21/2011 Complaint Received by BBB

(Less)
Case Description: I purchased the standard, PS3 edition of Dragon Age II on March 10th, 2011 for $63.59. The game is completely unplayable. It freezes during dialogue sections, to the point where my PS3 must go through a hard-reset, with no other recourse. This game has been released in an unplayable state. Because I have opened the package, the original retailer will not refund my money. This is completely unacceptable. To date, Bioware has done nothing to patch the obvious coding errors in their game, and I would like my money back. (Less)
Category: Product Issues
Case opened date: 2011-03-21
Case closed date: 2011-03-28
Desired Resolution: I would like a full refund from Bioware.... (More) I would like a full refund from Bioware. (Less)

Download a copy of this complaint so you can print it for your records

*** This complaint has been closed. If you have more information to provide to BBB regarding this complaint, please click here. ***

[kjhman12]

I received the same response from the BBB... to the letter. Obviously computer generated to a 'not satisfactory' reply from customers. At this point, I try to load the game... at all.... using the 'resume' option, and am having a 100% freeze rate. I just want to get rid of this waste of time and $....