7 réponses à ce sujet

[Aterna]

Every time I go to activate the game it says I have invalid email or password.  I have changed my password three times and rechecked to see that the proper code was entered.  I also registered the game here and entered the bonus codes, all were accepted.  I got the signature edition at my local Gamestop.  Everything is valid on the BioWare social network, yet the game says email and password are invalid.  Each time I asked for a reset the email was sent to the one I am using to log into activate the game.  Plan on contacting customer service in the morning.

[Rob Bartel]

Thanks, Aterna. I'm going to send you a private message with the email address I see on my end. Thanks.

[Axekix]

I've been having this exact same issue all day!

[Aterna]

I noticed when trying to activate the game again it keeps saying I am not online when infact I am online. So I uninstalled game, reinstalled Direct X and the game, still get same message invalid email or password.

[Axekix]

I tried EA's CSR chat service earlier but they were unable to help. I suppose I'll call tomorrow. Maybe between the two of us, we can get some kind of solution. I'll let you know if I find a fix.

[Aterna]

After talking to customer support and they were able to log into my account I looked for information on my computer. I discovered it was my webroot security program, when I right clicked on it a turned the gamer mode off I was able to activate the game. I was able to give this information to the customer support at EA, hope this helps some of you.

[Axekix]

Ha! That was exactly it. I use webroot too, although I went out of my way to put an exception in it for DA2 yesterday. For whatever reason though, gamer mode worked. Thanks for the heads up!!!

[JamesX]

Glad it worked for you guys. There were reports of Windows Firewall doing the same as well.