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[Kai Peng]

 Upon first entering Kirkwall I got the load of DLC items from the Special Deliveries box.

Later, after unlocking the Ivo Family Crest on facebook - the quest shows up in the journal but I cannot open the chest any more.
 
Seems that ps3 people have the same problem too. Any solutions other than reloading a save from outside Kirkwall?

[Will Kuhn]

Are both of you logged into your EA Accounts while trying to access the chest?