I have no sound of any kind in the game. Sound works fine in Windows and in all of my other games. I have sound at the splash screen, but as soon as I click "play", I have no sound in the Bioware "opening trailer" or beyond that.
Windows 7 x64 - fully up to date with Windows Update
Auzuntech X-Fi Prelude 7.1 with latest drivers (from July)
Using 5.1 DTS output through the optical digital out.
No sound/audio - Windows 7 x64 - Auzuntech X-Fi Prelude 7.1
Débuté par
Bollwerk
, nov. 15 2009 08:47
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#2
Posté 15 novembre 2009 - 08:51
JironGhrad
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I've never heard of this company before; it's odd that Creative hasn't sued them for using X-Fi as a brand name (unless they've licensed the tech). did you try using an alternate output, like plugging headphones into the card directly? And, does the game recognize it correctly in the config program?
#3
Posté 15 novembre 2009 - 09:15
Bollwerk
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They have licensed the tech. There is an actual X-Fi chip on the board and it uses Creative ALchemy. I do not have any headphones to test. The game recognizes the sound card in the config program.
#4
Posté 15 novembre 2009 - 09:21
JironGhrad
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hmmm... if it uses Creative Alchemy... have you tried the Creative autoupdater on their site?
#5
Posté 16 novembre 2009 - 10:07
Bollwerk
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Edit - nm
Still waiting to hear back from EA tech support.
As far as I can tell, I can't use the Creative updater, since it isn't a Creative sound card. (only the X-Fi chip is)
Still waiting to hear back from EA tech support.
As far as I can tell, I can't use the Creative updater, since it isn't a Creative sound card. (only the X-Fi chip is)
Modifié par Bollwerk, 16 novembre 2009 - 10:15 .
#6
Posté 16 novembre 2009 - 10:25
Dateranoth
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I see you have your own thread so I'll continue here. You aren't using Alchemy with the game currently are you? DAO shouldn't need Alchemy at all. As for the sound output. If you don't have any headphones readily available to test with then just disable the DTS encoding and it should at least output stereo from the game if its an encoding issue.
EDIT: Also, goto yourdocuments/bioware/dragon age/logs and past the last entry of your log here. Should have day and time followed by ================== .
EDIT: Also, goto yourdocuments/bioware/dragon age/logs and past the last entry of your log here. Should have day and time followed by ================== .
Modifié par Dateranoth, 16 novembre 2009 - 10:32 .
#7
Posté 17 novembre 2009 - 02:19
Bollwerk
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After further testing (with and without headphones) I have narrowed the problem down to the DD/DTS encoding. If I disable the encoding, I can get stereo output through the optical digital to my AV setup, so that is something at least. I wish I could have surround sound though. 2 channels bites =/
Sun Nov 15 13:09:32 2009
================================================================================
LEVEL MESSAGE
Platform Multi-core system detected. Using multi-threaded renderer.
Platform 4 core(s) detected, 3 worker thread(s) created.
General Initialize - Verify Platform capabilities
General Initialize - Resource Manager
General Initialize - World Database
General Initialize - Physics
General Initialize - Facial Animation
General Initialize - Graphics
Graphics Adapter is 'NVIDIA GeForce GTX 280'
Graphics Detected 1 Nvidia GPU(s) present.
General Initialize - Input
General Initialize - Console
General Initialize - GUI
General Initialize - Game
General Initialize - ClientApp Start Services
General Initialize - Per Frame AI
General Initialize - Game Rules
General Initialize - Main AI
OnlineFeatures Disabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_PROMO_ME.
General Initialize - Scripting Engine
General Initialize - Module RIM Manager
General Initialize - Pathfinding
General Initialize - Game Mode Controller
General Initialize - Sound
Audio Speaker mode: Stereo
General Initialize - GUISounds
General Initialize - Online Features
OnlineFeatures Enabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_PROMO_ME.
DA Download Manager (DADM) Service was started!
General Initialize - Initialization Complete
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Service start pending...
DA Download Manager (DADM) Connected to DADM Control Server!
DA Download Manager (DADM) Successfully configured DADM!
DA Download Manager (DADM) Service started successfully.
OnlineFeatures Wallet balance requested.
OnlineFeatures Login successful.
OnlineFeatures Entitlements requested.
OnlineFeatures Wallet balance received (0).
OnlineFeatures Entitlements received: DAO_PRC_PROMO_ME, DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Wallet balance requested.
OnlineFeatures Wallet balance received (0).
General Shutdown - Start
General Shutdown - Game
General Shutdown - World Database
General Shutdown - GUI
General Shutdown - Console
General Shutdown - Input
General Shutdown - Graphics
General Shutdown - Sound
General Shutdown - Physics
General Shutdown - Online Features
OnlineFeatures Online connection closed.
General Shutdown - Resource Manager
General Shutdown - Utilities
Sun Nov 15 13:09:32 2009
================================================================================
LEVEL MESSAGE
Platform Multi-core system detected. Using multi-threaded renderer.
Platform 4 core(s) detected, 3 worker thread(s) created.
General Initialize - Verify Platform capabilities
General Initialize - Resource Manager
General Initialize - World Database
General Initialize - Physics
General Initialize - Facial Animation
General Initialize - Graphics
Graphics Adapter is 'NVIDIA GeForce GTX 280'
Graphics Detected 1 Nvidia GPU(s) present.
General Initialize - Input
General Initialize - Console
General Initialize - GUI
General Initialize - Game
General Initialize - ClientApp Start Services
General Initialize - Per Frame AI
General Initialize - Game Rules
General Initialize - Main AI
OnlineFeatures Disabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_PROMO_ME.
General Initialize - Scripting Engine
General Initialize - Module RIM Manager
General Initialize - Pathfinding
General Initialize - Game Mode Controller
General Initialize - Sound
Audio Speaker mode: Stereo
General Initialize - GUISounds
General Initialize - Online Features
OnlineFeatures Enabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_PROMO_ME.
DA Download Manager (DADM) Service was started!
General Initialize - Initialization Complete
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Service start pending...
DA Download Manager (DADM) Connected to DADM Control Server!
DA Download Manager (DADM) Successfully configured DADM!
DA Download Manager (DADM) Service started successfully.
OnlineFeatures Wallet balance requested.
OnlineFeatures Login successful.
OnlineFeatures Entitlements requested.
OnlineFeatures Wallet balance received (0).
OnlineFeatures Entitlements received: DAO_PRC_PROMO_ME, DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Wallet balance requested.
OnlineFeatures Wallet balance received (0).
General Shutdown - Start
General Shutdown - Game
General Shutdown - World Database
General Shutdown - GUI
General Shutdown - Console
General Shutdown - Input
General Shutdown - Graphics
General Shutdown - Sound
General Shutdown - Physics
General Shutdown - Online Features
OnlineFeatures Online connection closed.
General Shutdown - Resource Manager
General Shutdown - Utilities
#8
Posté 17 novembre 2009 - 02:24
Dateranoth
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Sorry to ask again, but can you reenable 5.1 and DTS and then load DAO and then post the log. This log must have been from the headphones as it is stating 2 channel stereo.
#9
Posté 18 novembre 2009 - 05:03
Bollwerk
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Tue Nov 17 21:03:07 2009
================================================================================
LEVEL MESSAGE
Platform Multi-core system detected. Using multi-threaded renderer.
Platform 4 core(s) detected, 3 worker thread(s) created.
General Initialize - Verify Platform capabilities
General Initialize - Resource Manager
General Initialize - World Database
General Initialize - Physics
General Initialize - Facial Animation
General Initialize - Graphics
Graphics Adapter is 'NVIDIA GeForce GTX 280'
Graphics Detected 1 Nvidia GPU(s) present.
General Initialize - Input
General Initialize - Console
General Initialize - GUI
General Initialize - Game
General Initialize - ClientApp Start Services
General Initialize - Per Frame AI
General Initialize - Game Rules
General Initialize - Main AI
OnlineFeatures Disabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_PROMO_ME.
General Initialize - Scripting Engine
General Initialize - Module RIM Manager
General Initialize - Pathfinding
General Initialize - Game Mode Controller
General Initialize - Sound
Audio Speaker mode: Stereo
General Initialize - GUISounds
General Initialize - Online Features
OnlineFeatures Enabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_PROMO_ME.
DA Download Manager (DADM) Service was started!
General Initialize - Initialization Complete
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Could not connect to DADM Control Server!
DA Download Manager (DADM) Restarting DADM HeartBeat!
DA Download Manager (DADM) Service start pending...
DA Download Manager (DADM) Received DADM HeartBeat!
DA Download Manager (DADM) Shutting Down DADM HeartBeat!
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Connected to DADM Control Server!
DA Download Manager (DADM) Successfully configured DADM!
DA Download Manager (DADM) Service started successfully.
DA Download Manager (DADM) Cannot start the service because it is already running
OnlineFeatures Wallet balance requested.
OnlineFeatures Login successful.
OnlineFeatures Entitlements requested.
OnlineFeatures Wallet balance received (0).
General Shutdown - Start
General Shutdown - Game
General Shutdown - World Database
General Shutdown - GUI
General Shutdown - Console
General Shutdown - Input
General Shutdown - Graphics
General Shutdown - Sound
General Shutdown - Physics
General Shutdown - Online Features
OnlineFeatures Online connection closed.
General Shutdown - Resource Manager
General Shutdown - Utilities
================================================================================
LEVEL MESSAGE
Platform Multi-core system detected. Using multi-threaded renderer.
Platform 4 core(s) detected, 3 worker thread(s) created.
General Initialize - Verify Platform capabilities
General Initialize - Resource Manager
General Initialize - World Database
General Initialize - Physics
General Initialize - Facial Animation
General Initialize - Graphics
Graphics Adapter is 'NVIDIA GeForce GTX 280'
Graphics Detected 1 Nvidia GPU(s) present.
General Initialize - Input
General Initialize - Console
General Initialize - GUI
General Initialize - Game
General Initialize - ClientApp Start Services
General Initialize - Per Frame AI
General Initialize - Game Rules
General Initialize - Main AI
OnlineFeatures Disabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_PROMO_ME.
General Initialize - Scripting Engine
General Initialize - Module RIM Manager
General Initialize - Pathfinding
General Initialize - Game Mode Controller
General Initialize - Sound
Audio Speaker mode: Stereo
General Initialize - GUISounds
General Initialize - Online Features
OnlineFeatures Enabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_PROMO_ME.
DA Download Manager (DADM) Service was started!
General Initialize - Initialization Complete
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Could not connect to DADM Control Server!
DA Download Manager (DADM) Restarting DADM HeartBeat!
DA Download Manager (DADM) Service start pending...
DA Download Manager (DADM) Received DADM HeartBeat!
DA Download Manager (DADM) Shutting Down DADM HeartBeat!
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Connected to DADM Control Server!
DA Download Manager (DADM) Successfully configured DADM!
DA Download Manager (DADM) Service started successfully.
DA Download Manager (DADM) Cannot start the service because it is already running
OnlineFeatures Wallet balance requested.
OnlineFeatures Login successful.
OnlineFeatures Entitlements requested.
OnlineFeatures Wallet balance received (0).
General Shutdown - Start
General Shutdown - Game
General Shutdown - World Database
General Shutdown - GUI
General Shutdown - Console
General Shutdown - Input
General Shutdown - Graphics
General Shutdown - Sound
General Shutdown - Physics
General Shutdown - Online Features
OnlineFeatures Online connection closed.
General Shutdown - Resource Manager
General Shutdown - Utilities
#10
Posté 18 novembre 2009 - 10:31
Bollwerk
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I don't know why the log shows stereo sound. Everywhere in Windows and the sound card control panel it shows 5.1 surround.
#11
Posté 19 novembre 2009 - 07:31
Bollwerk
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Still no help from EA, or Bioware it seems. I guess no one gives a crap.
#12
Posté 25 novembre 2009 - 07:17
Bollwerk
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Is there any way to force surround sound through the INI file or something?
#14
Posté 29 novembre 2009 - 01:15
Daedalusxxx
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I have windows 7 x64 and I also have the prelude sound card. But in my logfile for DAO it says I'm getting 5.1 audio. I'm using dolby digital live instead of dts. I'm not using an optical cable as I use the barracuda 5.1 headphones.
I'm not using alchemy for anything, sound works fine for me with any game. Check the dragonage.ini for the line UseStereoSound and make sure it says UseStereoSound=0.
I'm not using alchemy for anything, sound works fine for me with any game. Check the dragonage.ini for the line UseStereoSound and make sure it says UseStereoSound=0.
Modifié par Daedalusxxx, 29 novembre 2009 - 01:32 .
#15
Posté 29 novembre 2009 - 01:21
Daedalusxxx
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Usually when I get problems like that, I check and doublecheck the simplest of things. Settings in both the sound cards options and windows, cables etc. Hope you get it to work. I'll be checking if I can force my system to load the game with stereo while using 5.1 without using the setting.
Modifié par Daedalusxxx, 29 novembre 2009 - 01:36 .
#16
Posté 29 novembre 2009 - 01:30
Bollwerk
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It does. I guess I'll just uninstall and reinstall.
#17
Posté 29 novembre 2009 - 01:34
Bollwerk
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Do you have the DVD version? Or Steam? Did you install the 1.01a or 1.01b patch?
#19
Posté 29 novembre 2009 - 01:47
Daedalusxxx
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What mode do you run the game in? I just ask because I've met people who use entertainment mode for everything. Try running in both entertainment and gaming. The only difference between our systems that I can see is that you use the optical cable and dts.
#20
Guest_Draetor_*
Posté 29 novembre 2009 - 01:56
Guest_Draetor_*
Guest_Draetor_*
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Bollwerk, try this:
1) In Windows 7, in the sound properties. Have you tried going into "Configure" for your default sound output device and checked to make sure it's on 5.1? If so, test it and make sure you get the test chimes in all your speakers. If so, your sound in Windows is setup fine, so now we narrow it down to the game only.
2) When you launch the DA:O launcher, does sound play in all surround speakers? If yes, click Play to go into the game. Do you hear the dragon in the initial popups? If no, then there is a conflict with your encoding specific to launching the game. Possibly with your DD/DTS encoding.
3) If you get to the in-game DA:O menu and you hear the theme song, but it is in stereo only. Don't worry, it's supposed to be like that. I thought it was weird at first too. Once you play the game, your surround should work for certain sounds like voices behind you, and other ambience.
1) In Windows 7, in the sound properties. Have you tried going into "Configure" for your default sound output device and checked to make sure it's on 5.1? If so, test it and make sure you get the test chimes in all your speakers. If so, your sound in Windows is setup fine, so now we narrow it down to the game only.
2) When you launch the DA:O launcher, does sound play in all surround speakers? If yes, click Play to go into the game. Do you hear the dragon in the initial popups? If no, then there is a conflict with your encoding specific to launching the game. Possibly with your DD/DTS encoding.
3) If you get to the in-game DA:O menu and you hear the theme song, but it is in stereo only. Don't worry, it's supposed to be like that. I thought it was weird at first too. Once you play the game, your surround should work for certain sounds like voices behind you, and other ambience.
#21
Posté 29 novembre 2009 - 02:33
Bollwerk
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Never mind. I finally fixed it. I had to set the default sound output device in Windows to "speakers", rather than spdif out. Not sure why this only affects Dragon Age, but now I have 5.1 sound. Yay!
#22
Posté 08 mars 2010 - 05:10
MRFRankJ
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Hey i am having a simil probloem.
My audio card is a realthek HD (chip is the AL1200). I have a Logitech 540 system for (5.1) + a separate amp for the surround back speakers. Of course i am using multichannel since my audio card had DD live and my speakers can't decode.
So basically i have 3 cable running from mobo to Logitech and and 1 more cable from mobo to the external amp. In windows all worls properly (i can run the 7.1 test in control panel-> audio and when every speaker lights up the correct speaker sound properly).
Well finally in DAO (who correctly recognies the 7.1 since it reads the info it from win vista).
I can't hear the lateral speakers.
I tought:
- is DAO 5.1? Nha cant be i read of people running it in true positional audio 7.1. Morevoer: in a 5.1 i should listen to lateral and not to rear speakers.
Moreover the Windows fill-option should fill my lateral speakers if there is no dedicated sound for 'em. i dont hear from 'em ---> there must be a problem!
Solution = go creative?
Thanks ppl
My audio card is a realthek HD (chip is the AL1200). I have a Logitech 540 system for (5.1) + a separate amp for the surround back speakers. Of course i am using multichannel since my audio card had DD live and my speakers can't decode.
So basically i have 3 cable running from mobo to Logitech and and 1 more cable from mobo to the external amp. In windows all worls properly (i can run the 7.1 test in control panel-> audio and when every speaker lights up the correct speaker sound properly).
Well finally in DAO (who correctly recognies the 7.1 since it reads the info it from win vista).
I can't hear the lateral speakers.
I tought:
- is DAO 5.1? Nha cant be i read of people running it in true positional audio 7.1. Morevoer: in a 5.1 i should listen to lateral and not to rear speakers.
Moreover the Windows fill-option should fill my lateral speakers if there is no dedicated sound for 'em. i dont hear from 'em ---> there must be a problem!
Solution = go creative?
Thanks ppl
Modifié par MRFRankJ, 08 mars 2010 - 05:12 .
