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Mismanagement of customer expectation


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#26
Shandyr

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changes in franchise are absolutely ok!

The point is about expectation.
Is it really THAT hard to understand that ppl who loved DA:O for what it was assume that a sequel called "Dragon Age 2" may be like its prequel?

Yes, Bioware has informed us about the changes. Yet the name implies its a sequel - and obviously not everyone followed the news pedanticly.

I would've preferred a "Dragon Age: The Champion" as title as well.
And a more offensive information-campaign about the changes.

You see when ppl complain about DA2 most complaints are its not like DA:O
Thats all about expectations

#27
waijai

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So far playing 1 day into DA2, I'm pretty happy with my purchase. As stated in their advertisements, it's not a direct sequel, but it's in the same realm and overlapping in the time frame of DA:O. I found the feel was still somewhat the same, just not as dark and gloomy yet.
I think it only missed my expectation by a bit......but I do see the point on how it could've been given another title/name and I wouldn't know the difference.........

#28
Armatyr

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my complaint is theres no dam depth and im not captured i give them the benefit of the doubt since they made it in a year and origins was in development for like 8 years

#29
konjusina

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The only reason this game was released under Dragon Age was to get more people to buy it. If this was released under some other name it would have been a worse flop then it is now.

#30
Armatyr

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how bout dragon age: (insert name) and not dragon age 2 it feels like a stand alone dlc like awakening than a full fledged game

#31
djackson75

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konjusina wrote...

The only reason this game was released under Dragon Age was to get more people to buy it. If this was released under some other name it would have been a worse flop then it is now.


It's a little early to call this game a flop, no? Sales numbers aren't back in, and also, as much as everyone seems to think the critics have torn it apart... they haven't.

#32
Armatyr

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This game needs enchantment!

#33
Kaeluwen

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With all the pre-orders and the hype surrounding the game over the past month I expect initial sales numbers to be outstanding similar to that of Alpha Protocol last year. The real test will be post 30-60-90 day sales numbers and game price, if it does what Fallout 3 did and drop to 30 bucks in 60 days then we know that the game isnt doing well sales wise. I for one hopes it doesnt happen or that there is some outstanding DLC coming out very soon that will enchance the game.

#34
CreativePhobia

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Morroian wrote...

Disagree, IMHO the game is clearly a Dragon Age game just sped up a little. It feels similar to DAO to me.

Really? Here's a few things I've noticed don't feel the same at all.
  • Awful nondescript UI that takes a step backward past Baldur's Gate even.
  • Lack of the top-down tactical cam with the new engine. Considering that Bioware quite painstakingly put into DA:O to continue the Baldur's Gate feel, its absence is really notable.
The issue is, as many have said before, denial of expectation. Players dont revisit a series for dozens of fresh new ideas. They return because they approve of the ideas that worked before and want something similar.

The story may still be set in the Dragon Age universe, and much of the lore might remain intact, but the defining elements that made the first game such a smash hit are missing. I have nothing against change, but the issue here is that the wrong elements were toyed with. I would rather they spin an entirely new story around a different world than remove the customizable immersive elements that made DA:O such a pleasant experience.

As they say, "If it ain't broke, don't fix it."

Modifié par CreativePhobia, 09 mars 2011 - 08:16 .


#35
Rune-Chan

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Captain_Obvious wrote...

Machines Are Us wrote...

Although I can't slate or praise the game yet, I do agree that a lot of this anger would have been lessened had they not advertised it as a sequel.

Had they advertised it as "Dragon Age: The Champion" and specifically stated that it was a different game set in the Dragon Age universe then a lot of peoples arguments would fall flat.


I honestly don't think this would be the case.  Many of the arguments say stuff like "I don't like Bioware's direction" or "EA ruined Bioware" which are not persuasive arguments in and of themselves.  


True enough, but that goes down to "haters gonna hate". You will never appease everyone.

It is also true what people are saying about how Bioware made all these changes very clear, so the only people who have a right to complain about a lot of them are those who kept themselves entirely spoiler free.

Modifié par Machines Are Us, 09 mars 2011 - 08:17 .


#36
djackson75

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Kaeluwen wrote...

With all the pre-orders and the hype surrounding the game over the past month I expect initial sales numbers to be outstanding similar to that of Alpha Protocol last year. The real test will be post 30-60-90 day sales numbers and game price, if it does what Fallout 3 did and drop to 30 bucks in 60 days then we know that the game isnt doing well sales wise. I for one hopes it doesnt happen or that there is some outstanding DLC coming out very soon that will enchance the game.


Am I missing something here? Fallout 3 sold over 6 million copies on consoles.. 

#37
Kaeluwen

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djackson75 wrote...

Kaeluwen wrote...

With all the pre-orders and the hype surrounding the game over the past month I expect initial sales numbers to be outstanding similar to that of Alpha Protocol last year. The real test will be post 30-60-90 day sales numbers and game price, if it does what Fallout 3 did and drop to 30 bucks in 60 days then we know that the game isnt doing well sales wise. I for one hopes it doesnt happen or that there is some outstanding DLC coming out very soon that will enchance the game.


Am I missing something here? Fallout 3 sold over 6 million copies on consoles.. 

Sorry I am referring to Fallout 3: New Vegas. I own Fallout 3 on both console and PC and love both versions.

#38
Guest_elektrego_*

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aftohsix wrote...

 I think the customers mismanged their expectations.  Bioware was pretty up front with what kind of changes they made to the game and IMO it made the whole experience better.


qft

#39
djackson75

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Kaeluwen wrote...

djackson75 wrote...

Kaeluwen wrote...

With all the pre-orders and the hype surrounding the game over the past month I expect initial sales numbers to be outstanding similar to that of Alpha Protocol last year. The real test will be post 30-60-90 day sales numbers and game price, if it does what Fallout 3 did and drop to 30 bucks in 60 days then we know that the game isnt doing well sales wise. I for one hopes it doesnt happen or that there is some outstanding DLC coming out very soon that will enchance the game.


Am I missing something here? Fallout 3 sold over 6 million copies on consoles.. 

Sorry I am referring to Fallout 3: New Vegas. I own Fallout 3 on both console and PC and love both versions.


Fallout New Vegas has been out for 10 weeks and has already sold 4 million copies on consoles alone.

#40
kakotan

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I am enjoying this Game alot but i do agree with alot of your points 8)

#41
djackson75

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The bottom line is, the only review that will matter for Bioware is their financial review six months from now. If the game made them a truckload of money, they'll stay on the path they've taken.

#42
Armatyr

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As they say, "If it ain't broke, don't fix it."

this this this this this

if they wanted to change it let them do it as a stand alone it dosnt work for DA is a story and journey based game not a casual semi rpg semi open world experience im sorry if it dosnt bother you but dragon age was really something that exept for mass effect and maybe elder scrolls has any thing impacting when it comes to the story and its game play that attach me to the story

#43
LdyShayna

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Machines Are Us wrote...

Although I can't slate or praise the game yet, I do agree that a lot of this anger would have been lessened had they not advertised it as a sequel.

Had they advertised it as "Dragon Age: The Champion" and specifically stated that it was a different game set in the Dragon Age universe then a lot of peoples arguments would fall flat.


I agree, though I prefer "Dragon Age: The Legend of Hawke".  ;)

#44
Razcalking1978

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If they had made it under a different name, all the whiners on these boards would just be calling it a Dragon Age ripoff. Whining is practically a hobby on internet forums.

#45
skullkandy

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god, i'm going to drown in these forums from whiner tears.

The funniest part is that none of the kids can explain why they think it's "dumbed down" not a one. There's about 40 posts with the same couple people throwing fits yet not a single on of them can back up their claims with any actual examples or points.

get a point then come back.

#46
Cobopolies

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I agree. Hey, they did it with the Battlefield series and it worked out great. That's why I'm excited they are making a Battlefield 3 and not a Bad Company 3.

They should have done the same damn thing. It was done with Baldur's gate and they subtitled it Dark Alliance.(Yes I know Bioware didn't develop it, but the point still stands)

However, I do believe that the demo didn't do the game justice, because I am liking the game. It nowhere near has the awe inspiring experience I had with origins.

Anyway, not hatin', just disappointed with the all too common trend.

#47
skullkandy

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djackson75 wrote...

The bottom line is, the only review that will matter for Bioware is their financial review six months from now. If the game made them a truckload of money, they'll stay on the path they've taken.


You mean the path of consistantly making some of the best video games of our generation? Doesn't sound too bad to me. I guess I keep forgetting that if someone is good at something then they've sold out and it's cool to talk trash on them.

#48
Armatyr

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djackson75 wrote...

The bottom line is, the only review that will matter for Bioware is their financial review six months from now. If the game made them a truckload of money, they'll stay on the path they've taken.


not really becouse since this is a "sequal" to a 1 of a kind title its obviously going to sell well and that means a lot of people are going to complain. If reviewers like ign gave it less than an 8.5 they may lose any special treatments and review opurtunities with the staff and early game reviewing. so its really up to you to tell them how you feel. As for "you vote with your wallet" thats usually the case but not so much for something this hyped.

#49
Melness

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Well, look at the Warcraft franchise.

It began in Warcraft 1 with a very generic Orcs VS God worshipping humans plot on a fantasy medieval stasis setting.

Warcraft 2 had guns, cannonfire, generic elves, a partially retconned human religion and engineering dwarves and gnomes.

Warcraft 3 fully retconned the human religion, retconned the wood elves into magic adicted high elves, temporarily forgot the gnomes, turned the goblins into suicidal engineers and lots of other things. It also killed most of the good heroes that survived Warcraft 2.

Now look at how small World of Warcraft is.

If Blizzard got there with incredibly huge retcons overtime, why can't Bioware do with some changes on the presentation of combat, which is generally highly acclaimed by the critics?

#50
LeBurns

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My brother just called me during his lunch break.

This weekend he told me he was going to buy DA2 for his X-Box360. I told him to play the demo first, watch some game play vids, and read some forum post.

He didn’t. He just called me to tell me how disappointed he was with the game (like I have nothing better to do during my lunch break). He said that he didn’t think he could even finish it, but would try one more time with a warrior (he was playing a rogue). He loved DA:O. Hates FF and most all JRPG’s in general. He hates this game.

I told him that since he already has it to at least finish it for the story as I assume the story should be good (I really don’t know). I also told him that if he does play it again to not bother calling me again when he gets to the romance scenes as I already know how bad those are from youtube vids.

I think how you would rate this game is dependant on what kind of game you thought it was. From what I’ve scene, if I had to rate this game as a sequel to DA:O the score would be pretty low. If I loved JRPG type combat as was hoping for that in this game the rating would be high. Same game, just different scores.

Modifié par LeBurns, 09 mars 2011 - 08:32 .