1247 réponses à ce sujet

[Arty I]

Im having an issue withe the activation. Im on mobile broadband (I've a useless landlord who just wont put in a permanent line) I think the software needs an ip 6 protocal which i dont have.file:///C:/Users/ARTYI%7E1/AppData/Local/Temp/moz-screenshot.png I get the error message and reinstall prompt. Is there any other way around this...went out and bought a copy retail so this wouldnt happen. Very unhappy.

Modifié par Arty I, 11 mars 2011 - 07:09 .

[CUViper]

EV#52973 – Some are getting a AWC.dll error

• This appears to be due to computers having an outdated version of the Windows .NET Framework. If you perform a Windows Update, there should be an update to upgrade to .NET Framework 4. Grab that, and we believe that this issue will correct itself.

I had nothing available in Windows Update. So I manually downloaded the .NET installer and ran it, but still got the AWC.dll error afterward.

I saw someone else's note about admin and firewalls. I didn't mess with my firewall, but I tried running elevated (right-click the DA2 icon, choose "Run as administrator"). Note that my user is already in the administrators group, but you have to do this step to get the UAC prompt and force it elevated. Then, lo and behold, it finally activated and launched the game! Then I quit the game, launched again without elevation, and it all looks good now.

[Frozenmojo]

JamesLeung wrote...

Win7/Vista
1) Go to the Control Panel
2) Click on System.
3) You should see something similar to this: http://i.imgur.com/HN86i.jpg

If this is what you're seeing, your WMI configuration has been corrupted. As a result, Windows is unable to determine your Processor and other hardware components and therefore DA2 is unable to determine your hardware components during activation.

3 is not true for my system, I see what processor and RAM I have on that screen.


Thanks for your hard work though James, much appreciated.

Modifié par Frozenmojo, 11 mars 2011 - 07:20 .

[Delafoi]

When is the more official fix coming up?

[Oni1984]

I used James´ advices and fixed my WMI on winXP and it worked. Game started an my friday evening is saved. BIG THX to you James and to your team from Germany!

[mbeckham]

Tried the Windows 7 cmd it went through fine but had no effect I still get the same message. Administravite permission error.

[heiladam]

I also see everything ...

GUYS! HURRY UP WITH THE HOTFIX!!!

[Shattertree]

Still getting error 53092. I hit play, shows black box for fraction of a second and then nothing. Have tried many times with all anti-virus turned off, firewall turned off during install. No change. Drivers up to date.

[starscreamPOL]

JamesLeung wrote...


If this is what you're seeing, your WMI configuration has been corrupted. .

Unfortunately it`s not the case on my computer. But I wanted to say I really appreciate your reply, it`s good to know you are working on solution and you are interested in our problems.

[XxSint0rasxX]

same here james, appreciate your work, but system (which is vista) didn't give sh** about the things i was typing in the command prompt -.-.
But keep up the good work (sorry just a bit frustrated)

[Weesnaw3614]

I had the problem where the date checker would crash on my 64-bit Windows 7. I ran in Safe Mode with Networking and the application ran properly. Restarted the computer and the game started right up no issues.

[SheffSteel]

EV#53095
- Some are getting a "Dragon Age II has encountered a problem and needs
to close. We are sorry for the inconvenience." error

This is happening to me when trying to run the Configuration tool from the launcher (trying to run the game launches the config tool, so no joy there).
 
I'm running Windows XP.

Updating to the latest NVIDIA driver hasn't helped.

Another clue? EasyInfo doesn't work. Instead it provides an error dialog:

EasyInfo crashed with error: Provider load failure
Please restart the executable.
OK

eta
If I run Dragon Age II.exe directly from the bin_ship folder, I get the fancy graphical dialog box (see screenshots ad nauseam) with the error saying I need to be an admin to run this. Yes, I'm an admin.

Modifié par SheffSteel, 11 mars 2011 - 08:39 .

[Averdim]

XxSint0rasxX wrote...

same here james, appreciate your work, but system (which is vista) didn't give sh** about the things i was typing in the command prompt -.-.
But keep up the good work (sorry just a bit frustrated)

You've gotta run the cmd on admin mode.
Search in start-up, right click on the cmd icon and run it as admin then you will be able to configure.
But my comp only let me go as far as shutting down the programmes dependent on WMI, it failed to properly shut down WMI thus I couldn't salvage it.
Sigh.
I just want to play man.

[MadLeaner]

i get to 30% on the release date check and get An error occurred during the online release date check. Click RETRY to try again.

[Macuoka]

I have the problem, that if I click on play, nothing happens, i reinstalled without active antivirus, and without firewall, but nothing. Activation seems ok, but the game doesn't start.
I'm using win7. Any idea?

[XxSint0rasxX]

@ Averdim, I've run it with my admin account (the hidden one) but got the same prob like you.

[glen100]

[quote]Rob Bartel wrote...


[*]- Some are getting a "Dragon Age II has encountered a problem and needs
to close. We are sorry for the inconvenience." error[/b]

• This may be a one-off. We haven't seen further reports of this. If you're blocked by it, please post to let us know.

[*]I also have this problem -  Please help !!

[elsoze]

warblod wrote...

i got mine to work; chose configure tab on game screen, then video option and set it on directx9 (was on 11 as default)

Hope this helps

This worked for me, thanks a lot

[Sabriana]

I guess I am one of the people that get a rare error? Everything is fine, but I get the "Dragon Age II has encountered a problem and has to close" problem. I read the whole thread, but maybe I overlooked something?

I don't know what "one off" means, but I sure would appreciate some suggestions. I have no problems at all running the demo, and "can you run it" assures me that DA 2 should be quite comfortable on my computer.

[Staticqueue]

i got it to work on my win xp serv pck 3. the user account error everyone is getting. open the services from the control panel >> administrative tools

enable the windows management instruments ( there are two of them ), set them to manuel, then start them.

well it worked for me and now i am setting up the EA account thing, don't know what happened, how it happened, only care that now i am going to go play, hope it works for other people,

[Sabriana]

Looking back up, I'm glad I'm not alone. I'd so hate to have 55 Euros gone out of the window. I really hope that the "has to close" thing is something simple that I just didn't catch.

[bladewhite]

Mi da questo errore ((
Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: DragonAge2Config.exe
Versione applicazione: 1.3.0.23
Timestamp applicazione: 4d48cb5a
Nome modulo con errori: DragonAge2Config.exe
Versione modulo con errori: 1.3.0.23
Timestamp modulo con errori: 4d48cb5a
Codice eccezione: c0000005
Offset eccezione: 0006d8f1
Versione SO: 6.1.7600.2.0.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

[TBSpaz]

Howdy,

I've been having the admin/guest account error on my Windows Vista Ultimate box, and so I followed the advice below.  

I looked in Control Panel - System, and indeed the memory and processor are shown as "not availble."

So, from my Admin account, I entered the commands suggested, after backing up my repository:
net stop minmgmt   (which successfully shut down a bunch of services)
winmgmt /salvagerepository (which replied "WMI repository is consistent")

This sounded like it thinks the repository is already consistent and didn't need fixing.  So, I went to the System info panel again, and it still said "not available" for processor and memory.  I rebooted, checked again, and it still said "not available."  I started DA2 anyway, and not surprisingly got the admin/guest error again.

So, it sounds like this is on the right track, but for some reason the suggested fix had no effect (either on the System info panel or on the DA2 launch).  Good to see it worked for some people.

Anyone else having the issue I'm having?

Thanks

JamesLeung wrote...

Hi everyone. Sorry for the long wait. We believe we may have a preliminary solution for the Admin error. To be specific, the issue where users are seeing this image when attempting to activate the game:

http://i352.photobuc.../shaoel/da2.jpg

We believe this to be a result of WMI misconfiguration in a user's system. You can see if this is the case if your Windows is unable to see your system's hardware components (ie. processor, RAM, etc). You can verify if you are in this situation by doing the following:

Win7/Vista
1) Go to the Control Panel
2) Click on System.
3) You should see something similar to this: http://i.imgur.com/HN86i.jpg

If this is what you're seeing, your WMI configuration has been corrupted. As a result, Windows is unable to determine your Processor and other hardware components and therefore DA2 is unable to determine your hardware components during activation.

To fix this, you will need to rebuild your WMI repository. I want to stress that this fix is not for users who are not running as Administrators. You must be logged in as an Administrator. In addition, if you are at all uncomfortable with the process of touching your system's WMI files, please wait for a more official fix.


Win7/Vista:
1) Open a Command Prompt (Windows Key + R, then enter 'cmd')
2) Within the command prompt, execute the following command: ' net stop winmgmt ' without quotations.
3) Backup your Repository folder (%SystemRoot%System32WBEMRepository) just in case you wish to restore it
4) Within the command prompt, execute the following command: 'winmgmt /salvagerepository' without quotations.
5) The above command will rebuild the repository if it is corrupted and then restart the WMI service.


After your WMI repository has been rebuilt, please try and activate DA2.

[guges70]

have they sorted out the release date check problem yet

[Kvothe38]

Windows Vista Problems, Signature Edition, Administrator Authorized without privileges, patch as soon as possible