1247 réponses à ce sujet

[Averdim]

I can't seem to properly install the patch, it says there's an error opening the dragonage2.exe file from the bin_ship folder for writing.

[-Willow]

I'm also having the “The application will not run on a Windows guest account or an account with insufficient privileges” error. Please could someone find a fix for this as I can't wait to play the game.

[Daryst]

got it to work on my other PC. Which is running Win 7 32 bit. Might there be a problem with 64 bit OS?

[0lsen]

EV#53095 - Some are getting a "Dragon Age II has encountered a problem and needs
to close. We are sorry for the inconvenience." error

Starts the game and half way in the configuration utility i get the report; "Dragon Age II has encountered a problem and needs to close." 
Looks like it have something to do with "appcompat.txt" tried several things out but no progress so far. Hope some other peeps out there have found the answere, please reply.

C:\\DOCUME~1\\FREDRI~1\\LOKALE~1\\Temp\\bf6e_appcompat.txt

AppName: dragonage2config.exe AppVer: 1.3.0.23 ModName: dragonage2config.exeModVer: 1.3.0.23 Offset: 0006d8f1

[Zurjou]

I keep geting:
"We're sorry, an error has occurred
This application is unable to run on guest accounts or Windows accounts without sufficient privileges.
Please log in using another Windows account."

I've tried reinstalling the game 3 times now and and the patch notes says it doesn't cover my issue also there is nothing wrong with Windows not finding my processor or RAM memory as mentioned in the quote below.
Please help im running Windows 7 64-bit by the way.

Rob Bartel wrote...



Hi everyone - to help coordinate the clutter, I'm creating a series of official sticky threads covering major issues.



This
is the official thread for any issues that are preventing you from
LAUNCHING the game. If you're experiencing such an issue or have a
solution to such an issue, please post and discuss it here.



Thanks!



UPDATE [March 11, 10:00pm MST]:

Thanks for your patience everyone. We released a BETA patch
this afternoon that fixed a number of these release-control related
issues as well as an issue where the game would ask for non-existent
drives. Also, we have further updates and workarounds for a number of
these issues. Hopefully this will get the bulk of you up and running in
time for the weekend. If you are still affected, please continue to post
and help each other out and we'll continue to make these blocking
issues a priority.



The primary culprits for many of these issues
remain out of date video drivers, interference from antivirus software,
Windows administration rights, and errors within users' Windows setups.
We're continuing to investigate these issues and are identifying fixes
and workarounds wherever possible.



[smilie]../../../images/forum/emoticons/grin.png[/smilie] EV#52959
– Some are getting “The application will not run on a Windows guest
account or an account with insufficient privileges” error, regardless of
Admin status.

• We have confirmed internally that this issue is not resolved by the BETA patch.
• We believe this to be a result of WMI misconfiguration in a user's
  system. You can see if this is the case if your Windows is unable to see
  your system's hardware components (ie. processor, RAM, etc). You can
  verify if you are in this situation by doing the following:
  
  WinXP:
  1) Right click on My Computer and click on Properties
  2)
  Incorrect information will be displayed for your system's Processor and
  potentially other hardware components in the bottom right
  
  Win7/Vista
  1) Go to the Control Panel
  2) Click on System.
  3) You should see something similar to this: http://i.imgur.com/HN86i.jpg
  
  If
  this is what you're seeing, your WMI configuration has been corrupted.
  As a result, Windows is unable to determine your Processor and other
  hardware components and therefore DA2 is unable to determine your
  hardware components during activation.
  
  To fix this, you will need to rebuild your WMI repository. I
  want to stress that this fix is not for users who are not running as
  Administrators. You must be logged in as an Administrator. In
  addition, if you are at all uncomfortable with the process of touching
  your system's WMI files, please wait for a more official fix.
  
  WinXP:
  Download the WMI Diagnosis Utility from Microsoft's site and execute the VBS script within. http://www.microsoft...1E-4C64192AE97D
  
  Win7/Vista:
  1) Open a Command Prompt (Windows Key + R, then enter 'cmd')
  2) Within the command prompt, execute the following command: ' net stop winmgmt ' without quotations.
  3) Rename your Repository folder (%SystemRoot%System32WBEMRepository) just in case you wish to restore it.
  4) Within the command prompt, execute the following command: 'winmgmt /salvagerepository' without quotations.
  5) The above command will rebuild the repository if it is corrupted and then restart the WMI service.
  
  After
  your WMI repository has been rebuilt, please try and activate DA2. If
  you're still seeing the same symptoms, it could be that you're running
  on an older BIOS that needs to be updated. We've also had user reports
  of having to enter "c:>net localgroup administrators NetworkService
  /ADD" in the command prompt as a final step. Another user reports that
  their winmgmt service was disabled. They were able to run msconfig and
  enable it, then start winmgmt from the command prompt, which finally
  fixed it for them.

[smilie]../../../images/forum/emoticons/wizard.png[/smilie] EV#52957 – Some are getting a “Dragon Age II has stopped working” error

• Users have confirmed that this issue is not resolved by the BETA patch.
• Some (but not all) users have been able to resolve this issue by installing the latest ATI or Nvidia beta drivers. For more
  info about graphics drivers, see the DX11 thread -
  http://social.biowar...0/index/6420212
  

[smilie]../../../images/forum/emoticons/wizard.png[/smilie] EV#52973 – Some are getting a AWC.dll error

• Early
  reports suggested that this was due to an outdated version of the
  Windows .NET Framework, but we no longer believe that to be the case.
  Instead, we now believe it to be related to Admin accounts. Some users
  are reporting that the issue is resolved by creating a new user with
  Admin rights in the Users control panel, then logging under that account
  to install and validate the game. After having done that, they were
  able to log back into their regular account to play the game.

[smilie]../../../images/forum/emoticons/wizard.png[/smilie] EV#53092 – Some are getting a black popup that disappears immediately.

• We believe this is related to interference from anti-virus software.
  Users are reporting that the issue resolves if you turn off all
  anti-virus software as well as your Windows firewall and then reinstall.

[smilie]../../../images/forum/emoticons/wizard.png[/smilie] EV#53093 – Some are gettting partway through the release check progress bar, then crashing.

• User
  reports suggest that this has to do with Administration privileges.
  Under Windows 7, you will need to run an elevated command prompt
  (basically run cmd.exe as administrator). Then you have to enable the
  hidden built-ina dministrator account for Windows 7 using the following
  command prompt: "C:windowssystem32>net user administrator
  active:yes"  ...Then log off of your account and log into the built-in
  administrator account where Dragon Age II should now run successfully.
  If you need more detailed instructions on the built in administrator go
  here -
  http://www.sevenforu...le-disable.html
  ...Windows Vista is essentially the same process - see
  http://support.microsoft.com/kb/555910

[smilie]../../../images/forum/emoticons/wizard.png[/smilie] EV#53094 – Some are failing silently after pressing Play.

• User reports suggest this is resolved with the 1.01 BETA patch.
• For
  Steam users unable to access the BETA patch, previous reports suggested
  that it might be tied to interference from AVG or other anti-virus
  software. Other reports suggest it might be related to graphics drivers.

[smilie]../../../images/forum/emoticons/andy.png[/smilie] EV#53095 - Some are getting a "Dragon Age II has encountered a problem and needs
to close. We are sorry for the inconvenience." error

• We have more reports of this but are still trying to identify the cause.

[smilie]../../../images/forum/emoticons/andy.png[/smilie] EV#53198 - Some are getting a "The version of the file is not compatible with the version of windows your running" error

• User
  reports suggest that it might be tied to interference from AVG or other
  anti-virus software. We're continuing to investigate.

[smilie]../../../images/forum/emoticons/wizard.png[/smilie] Some
are successfully getting through release control but hitting the DX11
issues immediately upon launch. Some can’t access the launcher, however,
and therefore can’t drop their settings down to DX9.

• Definitely
  grab the latest ATI and Nvidia beta drivers, as described in the DX11
  thread - http://social.biowar...0/index/6420212
  ...Turn your settings down to DirectX9 if you can. If you can't run the
  launcher or config utility, there is a DX11 line in the DragonAge.ini
  file which you can set to UseDirectX11Renderer=0 - it doesn't exist
  until you run the game, however. Depending on when you're failing, you
  may not have an *.ini file to edit.

[phsycostrike]

EV#53094 – Some are failing silently after pressing Play.
User reports suggest this is resolved with the 1.01 BETA patch.

For Steam users unable to access the BETA patch, previous reports suggested that it might be tied to interference from AVG or other anti-virus software. Other reports suggest it might be related to graphics drivers

I have the problem stated above i installed the patch but that did not resolve my issue are there any workarounds for this ? if not is there going to a patch that fixes this issue ?

[Theslim]

I cant even install the beta patch because of steam wont allow outside-patches to be applied. this patch is just stupid to be even made for steam users.

[epicbeefs]

Have the “The application will not run on a Windows guest
account or an account with insufficient privileges” error. Spent the morning trying all the methods to solve it and still no luck. It's no wonder piracy is so rampant when it is impossible for many legitimate consumers to play the game.

[KaaZe]

If you have “The application will not run on a Windows guest
account or an account with insufficient privileges” try updating your motherboard Bios and check if you are able to complete a performace index rating in windows.

[Jabanoss]

Still having the “The application will not run on a Windows guest
account or an account with insufficient privileges” error. T_T
I have tried updating my BIOS, however to no success seeing as I already had the latest.

I have tried rebuilding my WMI repository, but also to no success.

And the Patch doesn't work for me either.

I have also tried "c:>net localgroup administrators NetworkService
/ADD".
The command input in itself seems to work, but unfortunatly it doesn't change the corrupted WMI or the state of the game...

Just letting you know that there are still people who's problems isn't fixed. -.-

Modifié par Jabanoss, 12 mars 2011 - 01:36 .

[Gizbyt]

epicbeefs wrote...

 It's no wonder piracy is so rampant when it is impossible for many legitimate consumers to play the game.

I'm not far off thinking that myself...

Tried all the bios updating, all the work rounds...guess its a waiting game for an offical actuall patch : /

[ChaosEpyon]

epicbeefs wrote...

 It's no wonder piracy is so rampant when it is impossible for many legitimate consumers to play the game.

I hear ya. I get "Dragon Age II has stopped working." Got beta drivers, reinstalled, disabled firewalls, reinstalled, reinstalled and still nothing. Its funny though because I had no problem at all with ME2, AvP, Starcraft 2 on high settings, even the god damn Dragon Age II demo worked fine, what can I say... At least when people download games illegally they are prepared for bugs, errors, crashes... but come on we have bought this game and still can't play it.

Intel® Core™2 DUO T5750 2.00 GHz
4GB RAM
GeForce M8600 GT
Win7 64bit.

[OlUncleWedge]

I'm still getting the admin thing.
Also, my WMI does not seem to want to resolve itself. I've carried out the /salvagerepository operation and it says it's fine, even though my processor and RAM shows as 'unavaliable.' Does anyone know what's going on because I feel this should solve the issue for me.

AMD Phenom II X4
4GB DDR3 RAM
ATI Radeon 4870
Windows 7 32 bit

Modifié par OlUncleWedge, 12 mars 2011 - 02:28 .

[Averdim]

OlUncleWedge wrote...

I'm still getting the admin thing.
Also, my WMI does not seem to want to resolve itself. I've carried out the /salvagerepository operation and it says it's fine, even though my processor and RAM shows as 'unavaliable.' Does anyone know what's going on because I feel this should solve the issue for me.

AMD Phenom II X4
4GB DDR3 RAM
ATI Radeon 4870
Windows 7 32 bit

Mate, same for me. Did the salvage, said it was consistent and all that.
But still does not display my specs.
Didn't help with running my game either.

[jeromemills]

I've fixed the admin problem following the advice of another user here which I was unable to find to thank.

I have a Gigabyte P55-UD3 mb, updating the BIOS on this fixed the problem

[yullyuk]

i was having the click play nothing happens problem, i uninstalled avg anti virus and went into the appdata/temp folder and activated my copy manually, reinstalled my anti virus and not had any problems since then

[Averdim]

yullyuk wrote...

i was having the click play nothing happens problem, i uninstalled avg anti virus and went into the appdata/temp folder and activated my copy manually, reinstalled my anti virus and not had any problems since then

How do you manually activate DA2?

[megachocobo2002]

I've kept silent for the past few days and reading every instructions and what to do to get the game working. I've updated all my drives, and I did the WMI thingy ma bob. Unfortunately, the Issue is still not fixed.

My pc's an Xp.

And I'm going green with envy when my little bro is playing DA2 retail copy of mine in his Windows 7 Pc. Great job with the game but please resolve the issue for the admin problem for xp.

[steelheadbuck]

Got thru the date checker finally by using the hidden admin thing (EV 53093 problem). Everything works well on that account with AVG on, firewall on, new video drivers (not the beta), running dx11.... no issues at all. My system info was always there. Now when going back and using my normal admin account, the game runs but tells me I need an internet connection when I try to log on (which of course I do). Now have to try and find a way to get that working.

[Mementomoris]

I have "silent crush after pressing play" problem. Patch doesn't solve anything. The interesting thing is that by using some breaking the license method I can run and play my purchased DA2 without any problems, so I assume that it's a DRM issue.

[Grandyval]

The application will not run on a Windows guest account or an account with insufficient privileges

Fixed by update BIOS (m/b Gigabyte GA-P55-UD3) 

Modifié par Grandyval, 12 mars 2011 - 04:24 .

[Tamary]

I keep getting the follwing problem:

I install the game from the DVD. The first time I run, the activation thing comes up, appears to do something and disappears (this happens pretty quickly so I can't really see what happens with it). Then I get the screen with the sort of red dragon splash on the RHS and the following message.

"We're sorry, an error has occured
There is a problem with your game's setup. Please reinstall your game"

I am running windows XP sp3. Have tried most things I can think of including installing and doing first run following clean boot with firewall (Zonealarm) and antivirus (AVG) disabled.

Anyone else with the same issues and (please please) a workaround?

This is driving me slightly nuts!

Modifié par Tamary, 12 mars 2011 - 03:36 .

[Mr The Geoff]

Just adding my name to the list of people who have tried everything and are still getting the error

EV#52959 – Some are getting “The application will not run on a Windows guest account or an account with insufficient privileges” error, regardless of Admin status.

Control Panel\\System happily shows  my processor and RAM.
I've done all of the command prompt fixes suggested over the previous 19 pages and the other thread that preceded it.
I have uninstalled and reinstalled the game multiple times.
I have switched off Windows Firewall, all antivirus software and User Account COntrol
I have enabled the 'secret' admin account and installed the game from there
I have installed to c:\\DA2 and left the default install path. 
I have tried skipping the configuration screen and launching straight from the executable.
I have installed the beta patch

I am located in the UK and my game is retail, boxed and bought from Amazon.
My system is as follows:
Windows 7 home Premium
AMD Athlon 64 X2 Dual Core 4200+ @2.20GHz
5GB RAM
Nvidia GEForce GTX 275
Driver version 8.17.12.5896 (windows 7 insists this version is up to date)
Realtek AC'97 Audio
Driver Version 60.1.6293

I am going to go play something else now. Bioware, it is half past 3 on Saturday afternoon here in the UK, I will be returning the game to Amazon on Monday morning UK time. You have until then to fix this issue or lose a sale, and my potential future custom for ME3 and SW:TOR. 
I really failed to see any security holes in the DRM for Mass Effect 2 and Dragon Age which both run perfectly on my machine. Why did this have to be changed for Dragon Age 2? Also if it is the date authenticator causing this and the game has now been released in Europe, the need for the authenticator has disappeared, so you could always issue a patch to skip the step completely.

I'm off to turn all of my security settings back on now and go play something else. Hope the above information will help you fix this issue.


*EDIT* Just for completeness I have upgraded the Video drivers to the latest beta version from Nvidia. Unsurprisingly that did not rectify the issue. I draw the line at flashing the BIOS though. If you want me to do that to run your game I'll do without thank you.

Modifié par Mr The Geoff, 12 mars 2011 - 04:05 .

[Jabanoss]

So I have finally gotten my game to work. It turned out that everything wasn't started properly, something which I fixed in the msconfig.

Hope you other guys can get your games working...

[Theslim]

Jabanoss wrote...

So I have finally gotten my game to work. It turned out that everything wasn't started properly, something which I fixed in the msconfig.

Hope you other guys can get your games working...

Well... would help lots of people if you actually told us what you did :/