1247 réponses à ce sujet

[magor1988x]

I wouldn't go admitting to using a pirated version of the game on Bioware's official forum...

But right now I'm severely questioning Bioware's ability to provide a satisfactory gaming experience in the future if they can't handle this problem.

If you think solving the problems of a single-player RPG is tough Bioware wait until Star Wars: The Old Republic comes out. You had better learn how to provide proper customer support or you're going to have dumped millions (And I do mean millions, MMO RPGs are incredibly expensive) of dollars down the drain.

[0lsen]

0lsen wrote...

EV#53095 - Some are getting a "Dragon Age II has encountered a problem and needs
to close. We are sorry for the inconvenience." error

Starts the game and half way in the configuration utility i get the report; "Dragon Age II has encountered a problem and needs to close." 
Looks like it have something to do with "appcompat.txt" tried several things out but no progress so far. Hope some other peeps out there have found the answere, please reply.

C:DOCUME~1FREDRI~1LOKALE~1Tempbf6e_appcompat.txt

AppName: dragonage2config.exe AppVer: 1.3.0.23 ModName: dragonage2config.exeModVer: 1.3.0.23 Offset: 0006d8f1

Formated my computer and installed windows 7 instead. The game started like it should

[Petardillo]

magor1988x wrote...

I wouldn't go admitting to using a pirated version of the game on Bioware's official forum...

And I wouldn't allow thousands of customers to buy a bad product and then let them rot in a forum waiting for a single .exe file.

[Petardillo]

... And anyway, I'm not using a pirated version of the game, damn it. I have a legit version installed from a Sig Edition. Just tested a .exe file to see if the problem is just that. And it is.

[N0blewarri0r]

still haveing the same problem canot run game on geust account

[Roen106]

Saying we shouldn't be upset about expecting responses on the forums from Bioware may be true in some cases. However, when I have spent a large amount of time speaking to the "Official Tech Support" and only receive generic cookie cutter responses no matter what information I bring to the table, and am simply told that the problem must absolutely be on my end, I become annoyed. Tech support pretty much outright refuses to acknowledge that there is even a possibility the security software is causing the issue. They just send me in loops. Its very tiresome, and an awful way to treat paying customers.




Note: The release date checker no longer even pops up when the game is freshly installed. By this i mean, after installing the game from the disk, the texture pack, then patch 1.01. Typically it would at least fill the bar to 100% and then the error message would appear, but now its straight to the error message.

Modifié par Roen106, 17 mars 2011 - 02:34 .

[DS21]

oke i need help every time i try to install the patch it saying can`t write in to the bin ship file and ignor doesn`t help or skip what to do

[Baleshadow]

I am quickly becoming disillusioned, here.

[MrAleister]

My fix for "awc.dll error": Install ALL versions of .NET framework: 2.0, 3.5 and 4.0.

[Typhus reaper]

yeah my game says "updating" since this morning and will not launch on steam now...why have i bought a game i cant even frikin play and its not even online! WHAT A JOKE

[Valerd55]

The game launcher comes up but the play & uninstall optios are greyed - can't do anything. Running XP - demo ran with not problems.

[Typhus reaper]

Yeah there greyed out for me too.. this is a joke man im so annoyed

[Theorenius]

Hmmm, So i install a patch 1.01 final and only difference is that there is changed version of dragonage2.exe in the "stop working error". Just great... BRAVO. I applaud to you...
Maybe in a few years, when you learn to program, comes after many unnecessary patch a new one, in version 8.92 and FINALY hundreds of people will be able to launch the game...

Please, if you are planning something similar in ME3, let me know. I would not be looking forward to the game for nothing.

best regards,

Very unhappy customer.

[Petardillo]

Assassin's Creed Brotherhood already coming home... w00t

[Typhus reaper]

error 77 now..this is a complete joke and a waste of my money.

[Typhus reaper]

error 77 now..this is a complete joke and a waste of my money.

[harrison1988]

magor1988x wrote...

Everyone realizes this is a technical SELF help forum right? Bioware can't come in here & comment on all your problems.

I've been having the same problems with DRM as everyone & I'm ticked.

EA you violated a court order by packaging your DRM into DAII & then NOT informing us in the EULA/TOS. You do realize that don't you?

I've been a loyal Bioware customer since KOTOR & that may end because you put glorified malware & install it onto my computer.

I understand you want to cut piracy down, but what EA did here only increases & encourages piracy! There has to be a better way. One that actually SERVES your customer while protecting your intellectual property.

It's been over a week now & all EA keeps telling me is that "A fix is coming"... Did you guys even bother to do any QA testing on this before the game went gold?

Actually, yes, I can complain that they don't come here and comment on my problem. You know why? Here is the response from EA Tech support after exhausting their level 1 tech guys and waiting 3 days:

Hello Fellow Gamer,

Thank you for contacting Electronic Arts Customer Support regarding Dragon Age II and your error. I do apologize for any delay in my response. I have been assigned to your issue and would be happy to assist you in this matter. As a gamer myself, I understand how frustrating this issue can be. I have a link below that you can use to resolve your issue. Please follow the steps in the link below.

http://social.biowar...ex/6442590&lf=8

YES. THEY ARE REDIRECTING ME TO THE SELF-HELP FORUM. THE OFFICIAL EA TECH SUPPORT IS REFERRING ME TO THE USER SELF-HELP FORUM.

EA. TECHNICAL. SUPPORT. IS. TELLING. ME. TO. USE. THE. UNOFFICIAL. TECHNICAL. SELF. HELP. FORUM.

LET ME REPEAT THAT.

THE OFFICIALLY RECOGNIZED TECH SUPPORT OF A MAJOR INTERNATIONAL CORPORATION IS OFFICIALLY TELLING ME TO GO F*CK MYSELF. AND TO FIGURE OUT THEIR PROBLEMS ON MY OWN. 

SHOULD WE START DESIGNING ME3 FOR YOU NEXT, EA? PRO BONO? AND THEN PAY YOU 60$ FOR THE PRIVILEGE OF ACQUIRING THE DVD? AND THEN FINDING OUT YOU ADDED MALWARE THAT MAKES IT IMPOSSIBLE TO PLAY??

The prosecution rests its case. 

[Typhus reaper]

this a joke im mad. bioware never again.

[9y2rpuvz6y7e2h7u]

BIOWARE ПИДАРАСЫ И ГАНДОНЫ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Нихуя ничего не исправили спустя неделю!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
После всего этого можете засунуть свою DA2 себе-же в анал!!!!!!!!!!!!!!!!!
Ваша некомпетентность перешла все границы!!!!!!!!!!!!

Ведьмаг - ждем

[9y2rpuvz6y7e2h7u]

ГАНДОНЫ

[9y2rpuvz6y7e2h7u]

BIOWARE - малолетнние ЧЛЕНОСОСЫ!

[Lacan82]

Brasilwill wrote...

It is only the 7th time I post this...



Problem signature:
Problem Event Name: BEX
Application Name: DragonAge2.exe
Application Version: 1.1.5184.0
Application Timestamp: 4d7983ec
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4940
Fault Module Timestamp: 4ca2b271
Exception Offset: 00014c23
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 58a3
Additional Information 2: 58a32606a2cc0262b9d715f7d88cb697
Additional Information 3: 43c5
Additional Information 4: 43c5ec8254bb66e3ce2a0e1309d6efb0


I am on Win 7 Pro 64
NVIDIA 8600M GT
4 GB
I am the Administrator
Please help! Tell me at least what this error means so I can do research on my own... I pre-ordered the game...

MSVCR80.dll  is part of C++ Which is usually installed in the form of C++ 2005/2008 Redistrubiton packages and .net framework. However I think it might also be used by directx as well.

The game runs fine on my PC. Here is a list of files installed on my PC that are associated in someway with above.

.net frameworks 3.5 SP1
.net frameworks 4 Client Profiles

Microsoft Visual C++ 2005 Redistributable ATl Update kb973923 - x86
Microsoft Visual C++ 2005  Redistributable Version 8.0.56336
Microsoft Visual C++ 2005  Redistributable Version 8.0.59193
Microsoft Visual C++ 2008  Redistributable X86 Version  9.0.21022
Microsoft Visual C++ 2008 Redistributable X86 Version 9.0.30729.4148

Modifié par Lacan82, 17 mars 2011 - 11:37 .

[harrison1988]

 Here's my response to tech support:

I would like to point out, good sir, several points:

1. That is the unofficial Bioware self-help technical forum.
2. You are part of the official EA technical support.
3. You are telling me I'm on my own.
4. As part of this useless technical support question/thread, I pointed out 6 days ago (3/11) that I'd been using the bioware forums already and that it hadn't been of any use. 
5. It took you, EA tech support, 72 hrs to tell me to visit a forum to look up answers on my own.

So, to directly respond to your update to my query, i have already been following that thread on the bioware forums. There have been no updates from Bioware since Saturday. It's now Thursday. I have, nevertheless, been keeping up with other users' suggestions for my particular issue, and none have been effective at all, though I suspect the less legal suggestions may work. I am hesitant to do so, understandably. I am not a criminal. I am a paying customer.

In conclusion, the only fix that that forum is suggesting that seems to have any level of efficacy is to use a cracked .exe file created by copyright-infringing pirates. Since you have requested I follow the steps listed in that forum, are you suggesting, as official representatives of Electronic Arts Incorporated, that I do so? If I don't hear back within 24-48 hrs, as this support site suggests is the time frame for a response, I will take your silence as implicit agreement. Otherwise, I eagerly await your next suggestion.

Thank you for your time, and your sympathy, dear fellow gamer.

Sincerely,

[b]Disappointed and Disillusioned (Paying) Customer/Gamer

Let's see what happens, shall we?<_<

Modifié par harrison1988, 17 mars 2011 - 11:37 .

[Diangelos]

As much as I love the BioWare games this is completely ridiculous. The protection they use on their games is clearly not preventing piracy what so ever but it is pushing the paying customers to consider resorting to supporting piracy to play? Disable this craptastic anti piracy software and let us play the game we paid for already...

[magor1988x]

harrison1988 wrote...

magor1988x wrote...

Everyone realizes this is a technical SELF help forum right? Bioware can't come in here & comment on all your problems.

I've been having the same problems with DRM as everyone & I'm ticked.

EA you violated a court order by packaging your DRM into DAII & then NOT informing us in the EULA/TOS. You do realize that don't you?

I've been a loyal Bioware customer since KOTOR & that may end because you put glorified malware & install it onto my computer.

I understand you want to cut piracy down, but what EA did here only increases & encourages piracy! There has to be a better way. One that actually SERVES your customer while protecting your intellectual property.

It's been over a week now & all EA keeps telling me is that "A fix is coming"... Did you guys even bother to do any QA testing on this before the game went gold?

Actually, yes, I can complain that they don't come here and comment on my problem. You know why? Here is the response from EA Tech support after exhausting their level 1 tech guys and waiting 3 days:

Hello Fellow Gamer,

Thank you for contacting Electronic Arts Customer Support regarding Dragon Age II and your error. I do apologize for any delay in my response. I have been assigned to your issue and would be happy to assist you in this matter. As a gamer myself, I understand how frustrating this issue can be. I have a link below that you can use to resolve your issue. Please follow the steps in the link below.

http://social.biowar...ex/6442590&lf=8

YES. THEY ARE REDIRECTING ME TO THE SELF-HELP FORUM. THE OFFICIAL EA TECH SUPPORT IS REFERRING ME TO THE USER SELF-HELP FORUM.

EA. TECHNICAL. SUPPORT. IS. TELLING. ME. TO. USE. THE. UNOFFICIAL. TECHNICAL. SELF. HELP. FORUM.

LET ME REPEAT THAT.

THE OFFICIALLY RECOGNIZED TECH SUPPORT OF A MAJOR INTERNATIONAL CORPORATION IS OFFICIALLY TELLING ME TO GO F*CK MYSELF. AND TO FIGURE OUT THEIR PROBLEMS ON MY OWN. 

SHOULD WE START DESIGNING ME3 FOR YOU NEXT, EA? PRO BONO? AND THEN PAY YOU 60$ FOR THE PRIVILEGE OF ACQUIRING THE DVD? AND THEN FINDING OUT YOU ADDED MALWARE THAT MAKES IT IMPOSSIBLE TO PLAY??

The prosecution rests its case. 

I have yet to be pointed to these forums by EA tech support. I just tell them I know that their DRM is the issue, repeat/link the conversation # from my previous conversations (I also attach my DXdiag file cuz they always seem to ask for that so I shut them up when I link it to them & it comes back all good) & they tell me that it is going to take a few days.

Last Wednesday they moved my support request number from their "Tier 1" reps (basically the first guy you talk to) to their "Tier 2 reps" (their upper level tech support?) I haven't heard back from them since. I've contacted them 3x by live chat &.... nothing. No working solutions, patch 1.1 doesn't work (obviously if its not a problem with the DAII game files themselves but with the DRM then that means it's not Bioware/EA's software that is the problem it is Sony's stupid DRM SecuROM aka their Release Date Checker & associated software... so Bioware has to go to EA which has to work with Sony to figure out a fix brilliant plan that) 

I've found alternative solutions that allow me to play the game I've rightfully paid for & waited patiently for. (By the way the game itself rates worse than DA:O in my mind in many many respects- Combat is better, I'm happy that hte main character is voiced, but the setting & story bloooow in comparison & a lot of the questing is lazy) ... I'm tired of hearing BS from EA but what can I do about it here? Answer is: Not much. The forums morphed into a giant QQ-fest & there isn't much we can do (Aside from breaking the Terms of Use & using a cracked.exe, returning the game & getting our money back, or waiting impatiently)  

In short the situation sucks.