1247 réponses à ce sujet

[Brasilwill]

magor1988x wrote...

I've been having the same problems with DRM as everyone & I'm ticked.

EA you violated a court order by packaging your DRM into DAII & then NOT informing us in the EULA/TOS. You do realize that don't you?

Can you tell me what "DRM into DAII & then NOT informing us in the EULA/TOS" means?

Also, how do I know if what I am experiencing is a DRM issue?

Thanks.

Modifié par Brasilwill, 17 mars 2011 - 11:59 .

[Brasilwill]

magor1988x wrote...

Azimaith, I've been talking to EA since Wed morning of last week (3/9/11) and they still haven't fixed the DRM problem blocking thousands of PC consumers from playing the game.

How do we talk with EA? I tried to post a ticket and now I cannot even see it it, much less refer to it.

[Brasilwill]

Petardillo wrote...

Already tried a crack.exe and game works perfectly.
Can't Bioware turn that pirate patch into "official" and pack it into a download? Damn it...

Where do I get this to see if it allows me to play until they fix everything?

[magor1988x]

http://support.ea.co...livechat_launch

This will launch a live chat with an EA tech support rep. It will send an email to your account once you speak with any rep with a full copy of your conversation. If your problem isn't DRM related this is definitely a good place to go. If you can confirm your problem is DRM related... Then they'll pretty much tell you to wait, that they are working on a solution.

Modifié par magor1988x, 18 mars 2011 - 12:17 .

[Surimaya]

Just got a very interesting statement from EA technical support: they now claim 64 bit operating systems are "not officially supported", and asked me to try running it on a 32 bit system (yes, I am going to DOWNGRADE my computer on your say so...).  Just curious, how many of the admin rights error people are using 64 bit operating systems? 

[magor1988x]

tl;dr version DRM is basically anti-piracy software that isn't a part of DAII itself but is a separate piece of software attached to retail versions of many modern video games. If you aren't seeing anything past the DAII Launcher it is likely a DRM problem (So you get to the DAII Launcher>Hit Play> Maybe the Release Date Checker shows up if its your first attempt/fresh install> Game Crashes) One way around the DRM problem is to wait, another is to use the cracked (illegal/against terms of use) version & bypass the DRM (But be unable to play DLC & log into your profile)

DRM means Download Rights Manager- What is DRM software? In layman terms its software that attempts to ensure that the version of the game you're playing isn't pirated/hacked. (That's the most basic breakdown of DRM obviously if you're a tech geek its a lot more complicated & intricate then that, but that's the basic idea)

Its a bit of a joke really because even games with fancy DRM attached to them can be hacked (sometimes rather easily) and allow you to play the game without paying for it / or playing the game in a method not intended by the original developers.

There is a huge debate going on between gamers & developers over what DRM does to your computer exactly & whether it is a legitimate means of controlling ones intellectual property.

Side note: Most gamers will refer to DRM as glorified malware intent on providing private & personal information that game developers have no right to accessing---- Game developers will defend themselves saying that they have a right to protect their intellectual property, their life's work--- Its a heated debate & one that probably isn't appropriate for this thread specifically so it is probably best not to get into it here--- Game developers do most certainly have a right to protect their work, they put a lot of time & effort & deserve just compensation for that--- but gamers have a right to privacy & DRM has created so many problems in which games cannot be played period (Like in the case of Dragon Age II), & thus spurred a whole new level or piracy.

Anyways back on topic... One of the ways you can find out if you have a DRM issue is to check your My Documents>Bioware>Dragon Age II>Logs folder--- It won't be created until the game first starts up (Fully starts up- past the DAII Launcher). If you can't get past the Launcher or past the "Release Date Checker" software then it is likely you are experiencing a DRM issue- The software meant to protect the game from piracy is locking you out of the game even though you are a legitimate customer.

Again the situation sucks but its typical of most modern games,one that game devs are going to have to come to a solution to... Cuz obviously the current solution sucks & doesn't stop piracy (It only encourages legitimate customers to seek out pirated games so they can PLAY the damn game they PAID for)....

[Blamelesstalon6]

Still have admin issue, are they going to solve this at all?

[harrison1988]

Magor1988x

That WAS my response from Tier2. Tier 1 gave up on me Tuesday, so it took tier 2 72hrs (almost to the minute) for them to respond. Actually starting to get useful responses now. We'll see how it goes.

[harrison1988]

Okay, so tier 2 has started to help me troubleshoot. The first thing's been useless (run sfc.exe, nothing was wrong with my pc, which I already knew).

HOWEVER, the first thing he wrote was:

While laptop or mobile versions of supported video card may be used, they may experience driver or other performance issues and, as such, are not officially supported in Dragon Age II.

He's giving himself an out for when inevitably, he surrenders. "Well, durrr, obviously it's your computer's fault. Laptops aren't our responsibility." And THAT, is when I will give up on official means.

[Seifz]

Surimaya wrote...

Just got a very interesting statement from EA technical support: they now claim 64 bit operating systems are "not officially supported", and asked me to try running it on a 32 bit system (yes, I am going to DOWNGRADE my computer on your say so...).  Just curious, how many of the admin rights error people are using 64 bit operating systems? 

I'm using Windows 7 Ultimate 64-bit.  So, I guess that's at least two of us.  Suggesting that we downgrade to a 32-bit OS (which doesn't even support all of my hardware) to play a game is absurd.

Besides, the game works perfectly fine on 64-bit systems.  Only the DRM fails.

[DracoChronicles]

It's possible that I am daft, but where have you found the EA chat support thingy?
I've been looking at their site, and all I find is a standard "contact form" to launch an issue.

[drkessence]

Seifz wrote...

Surimaya wrote...

Just got a very interesting statement from EA technical support: they now claim 64 bit operating systems are "not officially supported", and asked me to try running it on a 32 bit system (yes, I am going to DOWNGRADE my computer on your say so...).  Just curious, how many of the admin rights error people are using 64 bit operating systems? 

I'm using Windows 7 Ultimate 64-bit.  So, I guess that's at least two of us.  Suggesting that we downgrade to a 32-bit OS (which doesn't even support all of my hardware) to play a game is absurd.

Besides, the game works perfectly fine on 64-bit systems.  Only the DRM fails.

I'm playing on a 64-bit as well, though I CAN play the game here and there.  It barely ever works in DX11, and mostly works in DX9, though it still sometimes crashes. 

Seriously, Bioware, wtf?   I built my PC to play games at their max settings, not to play them at the quality of a console because the game constantly crashes.  It seems like problems on this scale should've been sorted out before release.  I'd have gladly waited longer for the game to come out if I knew it meant a stable game.

[Jsenp]

OK, just purchased DA II and installed (including making certain DirectX and all drivers up to date), on Alienware m-17x w/2.0 4xcore, 8 GB ram, 2x NVIDIA GTX 260M on win 7, 64-bit.Installs and only  works through Character appearance. At intro video, freezes up at "...Ostagar"  2nd screen after initial pictograph/mural screen. Uninstalled and reinstalled AND ran through "tale within a tale" at least three different timeswith same result. I just gave $65+(US) to EA for nothing but frustration and a headache. EA ARE YOU LISTENING? and am sure I am not alone. I worked VERY had to earn the good money  I just spent tfor a product that I would enjoy, as a reward for doing well on a math exam and I don't see EA wasting one second in taking my money, but taking their time correcting a problem with their product. THAT SUCKS and EA, if you'r reading this, provide the customer service that should come from a company that has made millions from money spent by me and gamers like me for a product that should work the first time you run/install it, not after you have the money from myself and other gamers like me and somehow find the time to deliver on the product you sold me. Make your customers happy , even ebullient to purchase your product,NOT simply waiting on you to fix what should have worked from the get go. 

If anyone has found a solution to this prob, PLEAsE post it so I might be able to make use of the product I bought.

[magor1988x]

harrison1988 wrote...

Okay, so tier 2 has started to help me troubleshoot. The first thing's been useless (run sfc.exe, nothing was wrong with my pc, which I already knew).

HOWEVER, the first thing he wrote was:

While laptop or mobile versions of supported video card may be used, they may experience driver or other performance issues and, as such, are not officially supported in Dragon Age II.

He's giving himself an out for when inevitably, he surrenders. "Well, durrr, obviously it's your computer's fault. Laptops aren't our responsibility." And THAT, is when I will give up on official means.

So in order to prove that I CAN play the FULL game on my laptop I logged into my friend's Steam account (With my friend's explicit permission) downloaded Dragon Age II- Played Dragon Age II 100% perfectly fine (The only bugs being quest bugs already known by Bioware). The STEAM version I am told does not use the same DRM protections & software as the other versions. I'm not 100% sure of this but /shrug I've been able to play Dragon Age II on my "Laptop which Bioware/EA does not officially support" or whatever the hell they want to pin it on now. (I've told them this which is when they said "Yeah ummmm we'll get back to you when the DRM issue is fixed"-- not in so many words, but pretty much what they said)

So if you want to return your $60 non-Steam versions & buy the Steam version that does seem to be one solution to those having DRM issues (I cannot stress that enough- if your issue isn't DRM then the Steam version may not work either). I must point out however, that the Steam version does not come in the same "Signature" package containing the Exiled Prince/Black Emporium/Signature Edition DLC combo.

You could try your luck there at your own risk/desire (For the record I've only ever had one major problem with a Steam version of a game & that was Rainbow Six: Vegas- Apparently the morons @ Ubisoft did not support it on Vista & so I had to play it on my older computer- only issue I've ever had with them & I love Steam)

[Seekirus]

Seifz wrote...

Surimaya wrote...

Just got a very interesting statement from EA technical support: they now claim 64 bit operating systems are "not officially supported", and asked me to try running it on a 32 bit system (yes, I am going to DOWNGRADE my computer on your say so...).  Just curious, how many of the admin rights error people are using 64 bit operating systems? 

I'm using Windows 7 Ultimate 64-bit.  So, I guess that's at least two of us.  Suggesting that we downgrade to a 32-bit OS (which doesn't even support all of my hardware) to play a game is absurd.

Besides, the game works perfectly fine on 64-bit systems.  Only the DRM fails.

It's not the copy of windows. I use 32 bit XP Pro and I get the admin rights error.

[ascouder]

Surimaya wrote...

Just got a very interesting statement from EA technical support: they now claim 64 bit operating systems are "not officially supported", and asked me to try running it on a 32 bit system (yes, I am going to DOWNGRADE my computer on your say so...).  Just curious, how many of the admin rights error people are using 64 bit operating systems? 

Yeah mine is also a 64 bit system. pfft sif that is a reason.  meh, time for refund methinks

[Typhus reaper]

I dont get it i was playing the game fine till that patch came out

[Delafoi]

XP Pro 32 bit SP 3 here as well. I meet all the minimum system requirements with flying colours, so I'm just speechless. I've been waiting for a week now and there's nothing. Admin problem = not cool

[Linux Dude]

Same admin rights issue here. Win7 Pro 64 Bit.
I was suprised that I'm not alone, because I updated my bios before and thought that this is the problem.
I will anyway try to downgrade the bios today, to see if it helps.

[magor1988x]

Confirmed: If you are using the *Steam* version of DAII then you shouldn't be experiencing any issues due to Bioware/EA's Downloading Rights Manager (DRM) software- Bioware allowed Valve to handle all downloading security measures- so unless you have consistent problems with Valve's Steam software then you should be fine on that end.

If you've bought the retail version of DAII (EA Store or DVD) & DAII is refusing to play after you hit the "Play" button in the DAII Launcher then we are (confirmed on my end) experiencing an issue with EA/Bioware's DRM aka Sony's SecuROM &/or their "Release Date Checker"

Link to what Bioware originally claimed was in their DRM here:
http://social.biowar...887403&lf=8

I'm having a whole lot of trouble believing EA since legal action has been taken against them before when they used DRM without notifying their customers (you & I the paying legal gamers) of its existence.

I've played the Steam version of the game *no* problems. I try & play *my* retail copy of the game & it will not launch after the "Release Date Check" software runs (All on the same laptop which I've used for Mass Effect 2/DAO/DAOA--- The Steam versions of each of those games)

[Madmartiganjunior]

For peoples using Win7 Ultimate 64 bit, After you click on the "Play" button in DA2 launcher and nothing happens. Run cmd and type in Msconfig. click on "General" and select Normal Startup in Startup selection. DA.2 works perfect for me after i did that :-)

[Lacan82]

How many of you have downloaded the High-Texture package and installed it? If you haven't I'd give that a try.

[Shimera02]

Hey everyone i think im stuck behind a proxy internet because I use the internet connection of my appartement which comes from the university that i go to can someone tell me ennything about how to fix this problem because whit the patch it now dosent ask me for date relese but when i try to register the game it tell's me that i need to check my internet connection or that the servers are down. Please help me.

[spacefiddle]

(Forums desperately need a search function, for tech issues... heh)

Re:
EV#52957 – Some are getting a “Dragon Age II has stopped working” error

Events were thus:

• Installed the game (online STEAM purchase and DL and therefore autopatch to 1.1), no problem.
• Installed the hi-res textures.  Installed the just-gotten Prince DLC.
• Start game, go to Options (noted: only 1 core detected out of 6), crank all settings to max
• Played a little bit with no issues whatsoever.  Saved and quit out.
• Installed ESET NOD32 Antivirus (NOT the security suite, just the AV standalone).
• Started DA II again.
• SPLAT! as described above.
• Went "Huh, how odd," and started DA II again.
• Bluescreen and reboot! 
• Disabled real-time protection on ESET AV.  Started DA II yet again.
• Played for an hour+ with no trouble whatsoever.

Since I got it to run both before and after the AV was running, I'd guess ESET is interaction badly with something in DAII.  I didn't get a security warning or any kind of notification from ESET: just boom. 

Question: via STEAM, if I wanted to add a "never scan this on access" exception to ESET for DAII, where is the .exe?  IS there an .exe?  Couldn't find it anywhere intuitive in the steam apps dir.

While so far it works when i manually, via the systray icon, stop protection before playing, I'd obviously really rather not do that. 

Thanks!

---
Phenom II Black 6-core
16 GB Gskill Ripjaws
RAID-1 system and data disks - STEAM is installed on the data array.
Dual Radeon HD6950 2GB in Crossfire mode
latest (release) drivers for all the bits - haven't tried the experimentals mentioned on this board.

[spacefiddle]

Seekirus wrote...

Seifz wrote...

Surimaya wrote...

Just got a very interesting statement from EA technical support: they now claim 64 bit operating systems are "not officially supported", and asked me to try running it on a 32 bit system (yes, I am going to DOWNGRADE my computer on your say so...).  Just curious, how many of the admin rights error people are using 64 bit operating systems? 

I'm using Windows 7 Ultimate 64-bit.  So, I guess that's at least two of us.  Suggesting that we downgrade to a 32-bit OS (which doesn't even support all of my hardware) to play a game is absurd.

Besides, the game works perfectly fine on 64-bit systems.  Only the DRM fails.

It's not the copy of windows. I use 32 bit XP Pro and I get the admin rights error.

... and conversely, i have 64-bit Win7 Pro and have no issues (excepting the obvious AV incompat issue i describe above).  EA tech support is too often full of hooey, sigh.