1247 réponses à ce sujet

[Muzster]

Hi,

Have an instance of EV#53095 - "Dragon Age has encountered a problem and needs to close". This happens after the initial video (showing EA/Bioware logos) finishes.

System information:
- Game purchased through Steam.
- Sony Vaio VPCZ12M9E
- Win 7 Professional 64-bit Service Pack 1
- Core i5 @ 2.4Ghz
- 4.0 GiB RAM
- nVidia GT330M (switchable with onboard Intel GMA)

Some further information:
- Dragon Age 2 demo (also from Steam) runs without issue.
- nVidia driver version: 8.16.11.8880, dating from 2010-01-19
- I'm unable to install updated drivers for my graphics card as Sony have made some customisations to enable the dynamically switchable graphics. The reference driver installer downloaded from nvidia.com does not detect any compatible hardware.

Crash info:

Problem signature:
Problem Event Name: APPCRASH
Application Name: DragonAge2.exe
Application Version: 1.0.5174.0
Application Timestamp: 4d4b03e5
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 00038da9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\\Windows\\system32\\en-US\\erofflps.txt


UPDATE: this appears to be DX11 related. Disabling DX11 support has allowed me to play the game.

Thanks,

Modifié par Muzster, 12 mars 2011 - 01:52 .

[Delrayn]

Now I'm REALLY discouraged . . . . and they have my money

[Belrandir]

new problem, I had to switch computer. This one, where I actually AM admin, I get problem with admin rights I think, anyways I get the black pop-up that disappears instantly if the cd is still in, ands after about 1 minute if the cd is not in. I do not get any message about problems, it just does not do anything. Im getting pissed, I've been waiting so long to play now >.<

[Belrandir]

This is a major setback for Bioware indeed, all I'm asking is to play your game, why in the saggy bottoms of the Drowned Lands does it have to be sooo hard???

[Pfeffawha]

warblod wrote...

i got mine to work; chose configure tab on game screen, then video option and set it on directx9 (was on 11 as default)

Hope this helps

-warblod...this worked for me as well...

running windows 7 64 bit, switched the video option to directx9 and game is working fine.

Thanks!

[Brasilwill]

[quote]Legolas_Katarn wrote...

Installed the game will not launch for me. The release date check gets to 100% then closes and nothing happens. I have tried to run the game with the beta drivers without the beta drivers, in Directx 9 and 11, with and without the high texture pack and all combinations of those things. My antivirus is Avast but I did try it with that off. Allways gives the same result

Windows 7 64 Bit
AMD x6 3.2
AVGA GTX 460 SE
4GB DDR3 Ram
Avast Anti Virus
Dragon Age 2 Retail Copy Physical Disk

[quote]Whist Darkblade wrote...

[quote]Faolan hound wrote...

[quote]Shannon Dee wrote...

Using Windows 7 64bit. I get the launcher, but when I press play nothing happens. The date check seemed to complete, but still no game.[/quote]

Absolutely same problem :/

[/quote]

Come on guys, please read the posts.

[quote]Whist Darkblade wrote...

[quote]Drakkenstaln wrote...

Same problem as a few. Press play.... nothing at all.[/quote]

For those with this problem  as I had this is what I did to fix it.

[qoute]Whist Darkblade wrote...

Problem: Game installed fine. After clicking play on the Launch screen, the release check supposedly finished, the screen went black for about 3~4 seconds and returned to the desktop



****SOLUTION (Windows 7 and probably vista)*******
1.) BETA UPDATE!!!!!!!!!! Either ATI or Nvidia. I have ati so im not 100% sure about nvidia, but if you do not have BETA 11.4 DA2 will not work!!!!! When installing the CCC (catalyst control center, turn off any virus programs and run in admin just in case, really shouldnt be a big deal)

1b)Make sure you have either DX 9, 10, 11

2.)Install game with virus protection off, and with an account that HAS ADMINISTRATOR PRIVILEGES, "run as administrator" is not the same thing. Check if your account has the privileges. (Control PanelUser Accounts and Family SafetyUser Accounts, --> if your account doesnt say administrator under it, make an account that does, or do the following to enable defualt admin accoun (if your account is admin goto 3):
Right Click on "My Computer"
-->"manage"
When the computer management screen comes up  click on "Local Users and Groups" in the left tab pane. 
Click on "Users"
Right Click on "Administator"
Un-check (if it is checked) "Account is disabled"
Create a password (i think the defualt password is "admin")
Re-start
Log on as adminstrator


3.)Install DA2 (make sure virus protection is off, preferably UAC as well (User Account Controls), but not as critcal as turning off virus protection)
4.) Manually Add firewall exception( Even though the installer will do it)

5.) Re-start

6.)Log back on as administrator

7.)Make sure you have an active internet connection. (Release date check for some reason check some server on the web, instead of checking your pc clock???)

8.)Run Launcher (Click on cd drive, desktop icon, etc....)

9.)click "play"

---At this point for those who had errors with starting the game(as in it would not start at all) after an possibly succsesfull release date check, should be ok and good to go. Just complete the EA activation and youre golden



*****NOTE****** I CANT STRESS HOW IMPORTANT IT IS TO HAVE THE MOST RECENT VIDEO DRIVERS IS. It has gotten to the point where im almost sure that if you dont have the beta drivers (at least for ati) then DA2 will not launch no matter what DX version you have.[/quote]

 [/quote]


-->This will fix your problem of getting the game to initially get past the launch screen. 

-->Also please when posting about issues, please dont just say "tried everything and nothing works" please read
Before anything else, what to do about your Tech Problems: Reporting and give us a descitption of the details of your problem.

Thanks

-Michael

(thumbs up to Gorath for putting out the tech reporting guidelines)

[/quote]
---------------------------------

Did that, game still would still not lauch. I did get a popup telling me that the game crashed though before anything was shown. Message didn't say anything it just gave me the check for online solutions option.

[/quote]

I have tried everything mentioned here and I still get:

Problem Event Name: BEX
Application Name: DragonAge2.exe
Application Version: 1.0.5174.0
Application Timestamp: 4d4b03e5
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4927
Fault Module Timestamp: 4a2752ff
Exception Offset: 00014c23
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: ec89
Additional Information 2: ec89a53096b8f16a09c9d11b5500a503
Additional Information 3: 9416
Additional Information 4: 941681c591d4376662d3b7829b33d826

[JuggyGales]

[quote]Frozenmojo wrote...

[quote]Shadow of Light Dragon wrote...




yes still this problem.  Holy Embarresment Batman!! What are you doing EA Bioware?????  

[Ulbi12]

I'm having the same command prompt pop-up after selecting play and nothing.

[winter1983]

Had the same issue w/hitting play then getting the "this program has stopped working error". Went into the configuration and changed video setting from "Directx 11 (If available)" to "Directx 9" and it worked just fine :-)

[KnockingTom]

after uninstalling AVG it worked! TY OP

[dra90nlyte]

yay the direct x default works thanks!!!

[MadLeaner]

im still getting errors on my date check

[Rob Bartel]

UPDATE [March 10, 9:45pm MST]:
Some workarounds and user fixes are now available. These may not work in all cases and, as we've been unable to reproduce many of these issues internally, the bulk of our information remains user-reported. That said, if this information helps get you unstuck, please spread the word. Likewise, if the fixes don't help or if you have new solutions, please continue adding to this thread. Thanks for your help and patience - we know how frustrating it must be and we're frustrated by these issues too - we'd much rather you were in-game and playing than battling with the launch process.

EV#52959 – Some are getting “The application will not run on a Windows
guest account or an account with insufficient privileges” error,
regardless of Admin status.

• We've succeeded in reproducing this internally but have not yet identified a fix. Some users have had this issue disappear but their fixes don't appear to be reproducible. We're continuing to work on this.

EV#52957 – Some are getting a “Dragon Age II has stopped working” error

• This issue appears to be related to graphics drivers and should fix itself if you install the latest ATI or Nvidia beta drivers. For more info about graphics drivers, see the DX11 thread - http://social.biowar...0/index/6420212

EV#52973 – Some are getting a AWC.dll error

• This appears to be due to computers having an outdated version of the Windows .NET Framework. If you perform a Windows Update, there should be an update to upgrade to .NET
  Framework 4. Grab that, and we believe that this issue will correct itself.

EV#53092 – Some are getting a black popup that disappears immediately.

• We believe this is related to interference from anti-virus software. Users are reporting that the issue resolves if you turn off all anti-virus software as well as your Windows firewall and then reinstall.

EV#53093 – Some are gettting partway through the release check progress bar, then crashing.

• User reports suggest that this has to do with Administration privileges. Under Windows 7, you will need to run an elevated command prompt (basically run cmd.exe as
  administrator). Then you have to enable the hidden built-ina dministrator account for Windows 7 using the following command prompt: "C:\\windows\\system32>net user administrator active:yes"  ...Then log off of your account and log into the built-in administrator account where Dragon Age II should now run successfully. If you need more detailed instructions on the built in administrator go here - http://www.sevenforu...le-disable.html ...Windows Vista is essentially the same process - see http://support.microsoft.com/kb/555910

EV#53094 – Some are failing silently after pressing Play.

• User reports suggest that it might be tied to interference from AVG or other anti-virus software. Other reports suggest it might be related to graphics drivers. At this point it remains unclear.

EV#53095
- Some are getting a "Dragon Age II has encountered a problem and needs
to close. We are sorry for the inconvenience." error

• This may be a one-off. We haven't seen further reports of this. If you're blocked by it, please post to let us know.

EV#53198 - Some are getting a "The version of the file is not compatible with the version of windows your running" error undow Windows Vista 64-bit

• This is a new one. User reports suggest that it might be tied to interference from AVG or other anti-virus software, however.

Some are
successfully getting through release control but hitting the DX11 issues
immediately upon launch. Some can’t access the launcher, however,
and therefore can’t drop their settings down to DX9.

• Definitely grab the latest ATI and Nvidia beta drivers, as described in the DX11 thread - http://social.biowar...0/index/6420212 ...Turn your settings down to DirectX9 if you can. If you can't run the launcher or config utility, there is a DX11 line in the DragonAge.ini file which you can set to UseDirectX11Renderer=0 - it doesn't exist until you run the game, however. Depending on when you're failing, you may not have an *.ini file to edit.

[Xenolicious]

How about just removing this bull**** release date authenticator bull****? That would work I'm sure. Dumbest thing I ever heard of. Ever.

[Cytomander]

Rob Bartel wrote...
EV#53094 – Some are failing silently after pressing Play.[list][*]User reports suggest that it might be tied to interference from AVG or other anti-virus software. Other reports suggest it might be related to graphics drivers. At this point it remains unclear.

[*] EV#53198 - Some are getting a "The version of the file is not compatible with the version of windows your running" error undow Windows Vista 64-bitThis is a new one. User reports suggest that it might be tied to interference from AVG or other anti-virus software, however.

I uninstalled my anti virus, turned off my firewall and reinstalled the game. I've still got these issues.

The issue isn't with the antivirus, it's the DRM you've included to stop legitimate customers from playing the game they payed for.

[exomundi]

Rob Bartel wrote...



[*]] EV#53094 – Some are failing silently after pressing Play.[list][*]User reports suggest that it might be tied to interference from AVG or other anti-virus software. Other reports suggest it might be related to graphics drivers. At this point it remains unclear.

[*]i have this problem and i uninstalled AVG, tried the lastest graphics drivers(and about 10 others)lastest directx, reinstalled the game,went though all the config settings and still nothing....
[*]Windows 7 32bit[*]nvidia 9600M GT[*]i dont think its anti-virus or graphics driver related...

[Xenolicious]

Agreed. It has to be software related. I have no anti virus enabled and it still won't get pass this.

Windows 7 32bit
Nvidia GTX 480 (or something)
4GB RAM
Intel Core i7 2.8GHz

[Rob Bartel]

As I said, I know you're frustrated and so are we. We're definitely working on the issue on our end and have some further fixes and solutions pending. In the meantime, the workarounds proposed here are ones that have worked for some users - I've highlighted them in the interest of getting as many people unstuck as quickly as possible. I'm sorry that the workarounds aren't helping in your particular case.

[Shadow of Light Dragon]

@Rob: Appreciate that the team is still working hard at this. As one of those who suffers the guest account error, I'm assuming your invitation to suggest 'other solutions' extends to legal system tweaking only?

[Cytomander]

Honestly, a 'sorry' doesn't exactly cut it when I've payed $90 for a game that I can't even play or return for a refund.

I'm sure I can speak for most people here when I say that we didn't come into this expecting a completely polished game with no bugs, that's not realistic. Expecting the game to simply run though, that is a reasonable expectation.

Someone dropped the ball, that's highly evident from the multitude of complaints about it not launching at all.  I've bought many games where it hasn't been optomized, or it contained many bugs and performance issues, but this is the only game i've ever bought where it hasn't run at all. Bioware games were an absolute treat and something I looked forward to greatly, so it's sad that this has plummeted to become of the lowest moments in my gaming hobby.

I know you guys will release a patch eventually, but what until then? Does EA or Bioware have any plans to make it up to the legions of customers they've dissapointed? Playing this game was to be the highlight of my weekend but I guess it won't be now.

Modifié par Rob Bartel, 11 mars 2011 - 06:45 .

[Shadow of Light Dragon]

@Rob: Appreciate that the team is still working hard at this.

Edit:

If I may, I would like to provide a similar scenario to what we're enduring here (at least on the consumer end).

It's like you come home with a brand new movie to watch, a shiny DVD, only to realise once you go to put it into the player that the cashier forgot to remove the security lock on the case. An unintentional and unfortunate oversight, but an inconvenient one.

Seriously, who wants to go allll the way back to the shop with the DVD and receipt in hand, stand in line a second time waiting for service, then return home again so you can enjoy the movie you wanted to watch last night (and had popcorn and drinks and maybe even friends over for)?

But I would like to state I'm looking for a consumer ombudsman to complain to right now.

Modifié par Rob Bartel, 11 mars 2011 - 07:09 .

[malcher]

I have an instance of EV#53095 - "Dragon Age has encountered a problem
and needs to close". This happens right after clicking on "Play" button in the launcher (also when directly executing the game).

System information:
- Game on disk
- Win XP 32bit SP3
- Core 2 Duo P9500 @ 2.53GHz
- 3.0 GB RAM
- nVidia GT9600M GT (drivers 259.31)

error signature:
AppName: dragonage2.exe   
 AppVer: 1.0.5174.0     
ModName: msvcr80.dll
ModVer: 8.0.50727.4053     
Offset: 00014c23

Modifié par Rob Bartel, 11 mars 2011 - 06:45 .

[Kyanzes]

Release date check failed:

"An error occurred during the online release date check. Click RETRY to try again"

Stuck at 30%.

[sirpanator]

"An error occurred during the online release date check. Click RETRY to try again"

Same error here, except it fails immediately.

[Rob Bartel]

Malcher wrote...


I have an instance of EV#53095 - "Dragon Age has encountered a problem
and needs to close". This happens right after clicking on "Play" button in the launcher (also when directly executing the game).

System information:
- Game on disk
- Win XP 32bit SP3
- Core 2 Duo P9500 @ 2.53GHz
- 3.0 GB RAM
- nVidia GT9600M GT (drivers 259.31)

I don't know if this will fix it but your drivers are out of date. You need the 267.24 BETA drivers. Report back and let us know if that fixed it.

Thanks!