449 réponses à ce sujet

[High Voltage]

I'm getting "You must be connected to the internet to access online features of the title" error, no matter what I do, I'm logged in everywhere with the same mail adress, I tried turning off everything that could make a problem for connection to EA servers, I ran this game as administrater - nothing helps.

I activated game and my dlc content, everything is shown properly on the list in my bioware profile.
Still the game just doesn't want to log in and gives me that annoying error.

[Brilhros]

Rob Bartel wrote...

Hi everyone. Thanks for working together to try to find solutions. We're not out of the woods yet but here are a few updates:

• For those experiencing drive-related errors, these should now be fixed in the 1.01 BETA patch.
• We do experience the occasional regional outage and tonight we'll be replacing a piece of server hardware that's been giving us some trouble. In general, however, these outages are brief and temporary in nature - they definitely don't explain the persistent inability to connect that some of you are experiencing.
• For those comparing to Dragon Age: Origins, we did swap over to new online technology for DA2 so it's not going to be a useful comparison. For those unable to connect in DA2, can you tell me if that was also the case for the demo? What about other EA titles from 2011?

At this point, our best research suggests that the remaining login issues are related to firewalls, blocked ports, and interference from anti-virus software. The fact that a number of you have had success on that front is encouraging. We're going to continue to investigate this, however, as it's important that we get everyone up and running.

Thanks you for your continued patience!

Thanks for the response. I'm having the "You must be connected to the internet to access online features of the title" error, and it also happened with the demo. The strange thing is, when I switch to my administrator account (using Windows 7 64-bits), I can play no problem. So I don't really know what can cause this, as my antivirus, firewall, etc. are still working under my administrator account. Any help would be greatly appreciated.

[Dr. Doctor]

I run Windows XP Pro SP3 and I have an Adminstrator account. No matter what I do to unblock ports or what firewalls and AV programs I shut off I keep on getting the no connection issue

[Laiane]

Are you using port forwarding or a proxy by any chance? I'm at university and need to use a proxy to access some things that the University network blocks. (Eg: Dragon Age Legends)
When I enable my proxy and click "Create Account" it takes about 10 seconds and tells me I'm offline. However, if I turn OFF the proxy, it loads the "Create Account" stuff just fine.

Yes, I do use a proxy server.  Even when the proxy is turned off I am unable to progress past the account activation screen.   No matter the setting, it's still unable to connect.  This is getting really old really fast.

[hAnnhAnn]

im 1 of the victim who cannot surpass the game activation too, says servers maybe unavailable. so i chat to an EA support today, he too cannot resolve my grievances. said he will forward the case to his senior, but i was being offered a $20 EA voucher which was sweet. nevertheless i still wanna play DA2...

[Skoti_Skoti]

High Voltage wrote...

I'm getting "You must be connected to the internet to access online features of the title" error, no matter what I do, I'm logged in everywhere with the same mail adress, I tried turning off everything that could make a problem for connection to EA servers, I ran this game as administrater - nothing helps.

I activated game and my dlc content, everything is shown properly on the list in my bioware profile.
Still the game just doesn't want to log in and gives me that annoying error.

I have the same problem. But as I wrote before when you run the game from the built in administrator account everything seems to be ok (you're connected to the servers) except that I can't download any DLC because the list is empty. Even though I've activated my redeem code.

More information about built in administrator account.
http://www.sevenforu...le-disable.html

[Tactical Atomic Penguin]

Laiane wrote...

Are you using port forwarding or a proxy by any chance? I'm at university and need to use a proxy to access some things that the University network blocks. (Eg: Dragon Age Legends)
When I enable my proxy and click "Create Account" it takes about 10 seconds and tells me I'm offline. However, if I turn OFF the proxy, it loads the "Create Account" stuff just fine.

Yes, I do use a proxy server.  Even when the proxy is turned off I am unable to progress past the account activation screen.   No matter the setting, it's still unable to connect.  This is getting really old really fast.

Tell me about it. :-\\
I really hope this issue is resolved soon.
It feels like ages I've been waiting to play! 

[Tactical Atomic Penguin]

I've been digging around the forums a bit and it looks like *lots* of people were having activation issues due to firewalls, their hosts file or other utilities blocking ports.
In case anyone from BioWare reads this again, here are my system specs to highlight the fact that ports being blocked *isn't* the problem here.

Main System Specifications:
- Windows 7 Home Premium SP1.
- Intel Core i7 @ 1.73GHz.
- 4GB DDR3 RAM.
- NVIDIA GeForce GT 445M. (4058MB Total, 3034MB Dedicated GDDR3, 1023MB System Shared)

The *only* anti-virus / anti-spyware stuff running is AVG and Windows Firewall. I've tried disabling both, but am still unable to activate.

On the activation window that says, "Activate Your Game - Sign in with your EA account to activate Dragon Age II on this computer" clicking Sign In immediately says "Check your connection..."
I've noticed, using Wireshark, that *sometimes* when I click sign in, a DNS request goes to proxy.novafusion.ea.com, but that seems to be all the network communication.

If I click "Create an account" on the activation screen, the application CAN connect to the EA servers somewhere because it can tell me if I've entered an email address that is taken.

Please help BioWare! :-(

[Bocca1973]

Lowering from directX11 to directX9 solved this problem for me

[Tactical Atomic Penguin]

Bocca1973 wrote...

Lowering from directX11 to directX9 solved this problem for me

What problem?

[rager79]

I had the "servers temporarily unavailable" message always showing up when I tried logging in within the game.  Even after I had placed exceptions in the firewall and antivirus.

For me - the problem was that the DEP was blocking the EACoreServer file from running.  I added that file to the DEP exceptions and now it works fine 

To do this go to:

Control Panel -> System -> Advanced -> Performance -> Settings -> Data Execution Prevention -> Add...

C:\\Program Files\\Dragon Age 2\\Bin_ship\\Core\\EACoreServer.exe

Worked like a charm for me now on WinXP 

You might want to try it if the other fixes have not worked for you.

[lady dansen]

TwilliK wrote...

I'd like to know exactly what ports DA2 tries to connect to, because it doesn't seem to be stated by anyone anywhere. Hard to configure a firewall to allow for that. (Times like this I wish I just used a software one, that'd make life easier, eh?)

I downloaded the beta 1.??  It worked..it was recommended at the top of the thread...I am not getting that 'insert disc.'...  maybe it will help you....

[Ghof]

erinrene wrote...

Hey I recently got mine to work by allowing the following ports access through my firewall:

TCP: 42127
UDP: 1900
UDP: 5355

This worked for me. Installing the Beta pactch 1.01 took care of the "No dvd in drive" problem.
W7 Home
i7 920 qc 2.66 ghz
6gb mem
ATI 5850 1gb

[Tactical Atomic Penguin]

Are there still other people being unable to activate their game?
I can't even get past that screen. Still says Please check your internet connection... etc.
I was able to connect to the servers in the demo, but that was in-game. I can't even get in-game right now. 

[abahr825]

I keep getting the "I must be connected to the internet to access the online features of the title" message every time I try to log in. Please help me!!!!

[Cedijan]

I can't activate the game either. None of the solutions mentioned helped.

Sigh.

[steelheadbuck]

Same issue as abahr825 and others. Had other issues but got it going using the hidden admin account. Everything works fine in that account..... logs in, dlc's etc. Game plays on my normal user account now (which is admin), but the "you must be connected to the internet to access online features of the title" shows up so I can't log on. Anyone?

[Dyf91]

Tactical Atomic Penguin wrote...

Are there still other people being unable to activate their game?
I can't even get past that screen. Still says Please check your internet connection... etc.
I was able to connect to the servers in the demo, but that was in-game. I can't even get in-game right now. 

I'm still unable to activate mine too, but I get the "invalid email or password" message every time I try to log in, not the one about checking my connection. I have contacted EA and they sent my problem to a "higher" authority or something, and said I would recieve an e-mail soon, but that still hasn't come.

I was able to connect in the demo as well, but I didn't need to activate the damn demo... sigh...

[abahr825]

Has anyone had this problem as well as their limited edition content and dlc stuff not being recognized?

[ODBGraff]

Tactical Atomic Penguin wrote...

The *only* anti-virus / anti-spyware stuff running is AVG and Windows Firewall. I've tried disabling both, but am still unable to activate.

On the activation window that says, "Activate Your Game - Sign in with your EA account to activate Dragon Age II on this computer" clicking Sign In immediately says "Check your connection..."

If I click "Create an account" on the activation screen, the application CAN connect to the EA servers somewhere because it can tell me if I've entered an email address that is taken.

Please help BioWare! :-(

I have the same thing happening to me, I can get to the create an account screen and it says my email adress is already in use, but when I try to log in I immediately get the "Please check you internet connection..." error message.

Disabled Windows Firewall and Symantec anti-virus.
Running Windows 7 Ultimate.

I did register the game online at my bioware profile before installing it. I doubt that would do anything but just in case...

[Zephaeon]

I'm connected to the internet and yet it claims I'm off-line, which I see a lot of people are getting as well. I've made sure that the program has access to the internet - no luck. Neither with the EA Proxy Installer and Core Server, although I'll be restarting after posting to see if it works then. I am at University, so that might have an effect, but I have played Champions On-line on the server without problems, and am not using a proxy. Gotta say that this is really annoying me...

EDIT: Restart has done nothing to help, and yes, I have tried Administrator Mode. Here's hoping that things will work when I get home...

Modifié par Zephaeon, 14 mars 2011 - 01:40 .

[LordHerpes]

I wasted hours trying to activate this game...and I finally found a way to make it work.  Hopefully this will work for you.

This fix covers "not being able to connect to the internet" even though it appears to log you into your account and claims you're not connected to the internet.  (see previous post)  This is not related to the servers being busy.

When you try to log in you'll notice the activation.exe program/process is kicked off and it's trying to connect.  If you look at your firewall port activity, even though the EACoreService is successfully connected, activation.exe doesn't show up on the list which indicates it's obviously not connecting.

To make it work I had to modify my etc/hosts file to only contain the two following aliases enabled (versus commented out with a '#'):
127.0.0.1  localhost
159.153.235.22  gosredirector.ea.com

The second alias is what did the trick.  Now when you re-run the game and try to connect and look at the firewall port activity you should see activation.exe open up around 11 outbound connections to various IPs and ports, all of which are successfully sending data back and forth.

It definitely won't work if you have "127.0.0.1 gosredirector.ea.com".

Cheers!  I hope this helps the pain some of you are feeling.  Really, I was ready to put a bullet in my head over wasting so much time with this crap.  This is what I paid $60 for?!? 

I hope this helps at least one person not have road-rage later on tonight.

Oh, if this doesn't work for you, don't forget to turn off all your firewalls and such.  I don't know if this helped make this fix work or not.

-ViolentMoodSwing

More debug info (for the boys at Bioware):
Before adding the second alias, I could ping gosredirector.ea.com and it would resolve just fine to 159.153.235.22 which is how I found out the IP address for gosredirector.ea.com in the first place.  As such I shouldn't have needed to use the second alias unless the application explicitly (or as a fallback) references etc/hosts instead of using DNS to resolve the address (possibly).  Either way, it didn't know how to resolve gosredirector.ea.com from inside activation.exe.

Is it odd that a game should require an alias entry in etc/hosts?  Yes.

Modifié par LordHerpes, 14 mars 2011 - 03:51 .

[abahr825]

LordHerpes wrote...

I wasted hours trying to activate this game...and I finally found a way to make it work.  Hopefully this will work for you.

This fix covers "not being able to connect to the internet" even though it appears to log you into your account and claims you're not connected to the internet.  (see previous post)  This is not related to the servers being busy.

When you try to log in you'll notice the activation.exe program/process is kicked off and it's trying to connect.  If you look at your firewall port activity, even though the EACoreService is successfully connected, activation.exe doesn't show up on the list which indicates it's obviously not connecting.

To make it work I had to modify my etc/hosts file to only contain the two following aliases activated (versus commented out with a '#'):
127.0.0.1  localhost
159.153.235.22  gosredirector.ea.com

The second alias is what did the trick.  Now when you re-run the game and try to connect and look at the firewall port activity you should see activation.exe open up around 11 outbound connections to various IPs and ports, all of which are successfully sending data back and forth.

It definitely won't work if you have "127.0.0.1 gosredirector.ea.com".

Cheers!  I hope this helps the pain some of you are feeling.  Really, I was ready to put a bullet in my head over wasting so much time with this crap.  This is what I paid $60 for?!? 

I hope this helps at least one person not have road-rage later on tonight.

Oh, if this doesn't work for you, don't forget to turn off all your firewalls and such.  I don't know if this helped make this fix work or not.

More debug info (for the boys at Bioware):
Before adding the second alias, I could ping gosredirector.ea.com and it would resolve just fine to 159.153.235.22 which is how I found out the IP address for gosredirector.ea.com in the first place.  As such I shouldn't have needed to use the second alias unless the application explicitly (or as a fallback) references etc/hosts instead of using DNS to resolve the address (possibly).  Either way, it didn't know how to resolve gosredirector.ea.com from inside activation.exe.

Is it odd that a game should require an alias entry in etc/hosts?  Yes.

I feel like what you just wrote will work. The only problem I have is.....I have no idea what you just said to do haha. Is there any way to dumb it down?

[LordHerpes]

Sorry, here's the simple version.  I nerded out the long version so the boys at Bioware can possibly address the problem.

Go to your C:\\Windows\\System32\\drivers\\etc folder and there's a file called 'hosts'.  Right-click open it and choose say Notepad to open the file.  (You're probably going to need administrator privilage to save it.)

You will see a bunch of crap that starts with a '#'.  These are lines that are "turned off"--they don't matter.

Make a new line somewhere--it doesn't matter where in the file--and type in "159.153.235.22  gosredirector.ea.com".  Save the file.  Re-run DA2 and it should work. 

(If you see the following line in the hosts file, remove it: "127.0.0.1 gosredirector.ea.com")

And this allowed me to get to the disk A: problem but fixed that with the patch: http://social.biowar...index/6482838/1

And the firewall is blocking some ports when I turned it back on.

-ViolentMoodSwing

Modifié par LordHerpes, 14 mars 2011 - 04:15 .

[hAnnhAnn]

Tactical Atomic Penguin wrote...

Are there still other people being unable to activate their game?
I can't even get past that screen. Still says Please check your internet connection... etc.
I was able to connect to the servers in the demo, but that was in-game. I can't even get in-game right now. 

ur not alone, i m having this problem also. n yes i can play the demo as well. lodged a complain to the tech support, went to live chat for help as well. m still waiting for higher level support.