449 réponses à ce sujet

[Lacan82]

Skoti_Skoti wrote...

High Voltage wrote...

I'm getting "You must be connected to the internet to access online features of the title" error, no matter what I do, I'm logged in everywhere with the same mail adress, I tried turning off everything that could make a problem for connection to EA servers, I ran this game as administrater - nothing helps.

I activated game and my dlc content, everything is shown properly on the list in my bioware profile.
Still the game just doesn't want to log in and gives me that annoying error.

I have the same problem. But as I wrote before when you run the game from the built in administrator account everything seems to be ok (you're connected to the servers) except that I can't download any DLC because the list is empty. Even though I've activated my redeem code.

More information about built in administrator account.
http://www.sevenforu...le-disable.html

My DLC list was empty as well. So I had to manually download and install each of the addons then they appeared fine...   You can download the addons via "Your registered game content" page.

[Tactical Atomic Penguin]

hAnnhAnn wrote...

Tactical Atomic Penguin wrote...

Are there still other people being unable to activate their game?
I can't even get past that screen. Still says Please check your internet connection... etc.
I was able to connect to the servers in the demo, but that was in-game. I can't even get in-game right now. 

ur not alone, i m having this problem also. n yes i can play the demo as well. lodged a complain to the tech support, went to live chat for help as well. m still waiting for higher level support.

Yeah, same... I hope I get a response from this higher-level soon! >
I guess it's kinda good that there's a few people with the same problem, means they should hopefully look into it soon... I mean, not being able to *ACTIVATE* the game is a pretty big thing!

If I get any useful advice I'll be sure to post it here.

[Skoti_Skoti]

Lacan82 wrote...
My DLC list was empty as well. So I had to manually download and install each of the addons then they appeared fine...   You can download the addons via "Your registered game content" page.

In this page I see all the available content but have no option to download it, I have only "More Info" option.

Modifié par Skoti_Skoti, 14 mars 2011 - 12:20 .

[Cedijan]

LordHerpes wrote...

Sorry, here's the simple version.  I nerded out the long version so the boys at Bioware can possibly address the problem.

Go to your C:WindowsSystem32driversetc folder and there's a file called 'hosts'.  Right-click open it and choose say Notepad to open the file.  (You're probably going to need administrator privilage to save it.)

You will see a bunch of crap that starts with a '#'.  These are lines that are "turned off"--they don't matter.

Make a new line somewhere--it doesn't matter where in the file--and type in "159.153.235.22  gosredirector.ea.com".  Save the file.  Re-run DA2 and it should work. 

(If you see the following line in the hosts file, remove it: "127.0.0.1 gosredirector.ea.com")

And this allowed me to get to the disk A: problem but fixed that with the patch: http://social.biowar...index/6482838/1

And the firewall is blocking some ports when I turned it back on.

-ViolentMoodSwing

Nice idea, but in my case it didn't solve the problem. Still "check your internet connection".

[abahr825]

LordHerpes wrote...

Sorry, here's the simple version.  I nerded out the long version so the boys at Bioware can possibly address the problem.

Go to your C:WindowsSystem32driversetc folder and there's a file called 'hosts'.  Right-click open it and choose say Notepad to open the file.  (You're probably going to need administrator privilage to save it.)

You will see a bunch of crap that starts with a '#'.  These are lines that are "turned off"--they don't matter.

Make a new line somewhere--it doesn't matter where in the file--and type in "159.153.235.22  gosredirector.ea.com".  Save the file.  Re-run DA2 and it should work. 

(If you see the following line in the hosts file, remove it: "127.0.0.1 gosredirector.ea.com")

And this allowed me to get to the disk A: problem but fixed that with the patch: http://social.biowar...index/6482838/1

And the firewall is blocking some ports when I turned it back on.

-ViolentMoodSwing

thanks a lot. Lets hope this works *fingers crossed*.

[Tactical Atomic Penguin]

LordHerpes wrote...

Sorry, here's the simple version.  I nerded out the long version so the boys at Bioware can possibly address the problem.

Go to your C:WindowsSystem32driversetc folder and there's a file called 'hosts'.  Right-click open it and choose say Notepad to open the file.  (You're probably going to need administrator privilage to save it.)

You will see a bunch of crap that starts with a '#'.  These are lines that are "turned off"--they don't matter.

Make a new line somewhere--it doesn't matter where in the file--and type in "159.153.235.22  gosredirector.ea.com".  Save the file.  Re-run DA2 and it should work. 

(If you see the following line in the hosts file, remove it: "127.0.0.1 gosredirector.ea.com")

And this allowed me to get to the disk A: problem but fixed that with the patch: http://social.biowar...index/6482838/1

And the firewall is blocking some ports when I turned it back on.

-ViolentMoodSwing

Just confirming that this didn't work for me. :-(
Still not able to activate my game due to the "Check your connection error."

Some help, please BioWare? :-(
I pre-ordered this in January and haven't been able to play at all yet. (Apart from the demo, which worked A-Okay)
Getting a little bit frustrated now.
Okay, a lot frustrated.

[hAnnhAnn]

i totally understand your feeling penguin, i have patiently waiting for solutions since last friday. this is my 1st ever experiencing never got to play a game since the day i bought for so dam long...

pls help!

[ODBGraff]

Tactical Atomic Penguin wrote...

LordHerpes wrote...

Sorry, here's the simple version.  I nerded out the long version so the boys at Bioware can possibly address the problem.

Go to your C:WindowsSystem32driversetc folder and there's a file called 'hosts'.  Right-click open it and choose say Notepad to open the file.  (You're probably going to need administrator privilage to save it.)

You will see a bunch of crap that starts with a '#'.  These are lines that are "turned off"--they don't matter.

Make a new line somewhere--it doesn't matter where in the file--and type in "159.153.235.22  gosredirector.ea.com".  Save the file.  Re-run DA2 and it should work. 

(If you see the following line in the hosts file, remove it: "127.0.0.1 gosredirector.ea.com")

And this allowed me to get to the disk A: problem but fixed that with the patch: http://social.biowar...index/6482838/1

And the firewall is blocking some ports when I turned it back on.

-ViolentMoodSwing

Just confirming that this didn't work for me. :-(
Still not able to activate my game due to the "Check your connection error."

Some help, please BioWare? :-(
I pre-ordered this in January and haven't been able to play at all yet. (Apart from the demo, which worked A-Okay)
Getting a little bit frustrated now.
Okay, a lot frustrated.

I also tried LordHerpes fix and it didn't work for me, although now there is a bit of lag between submitting my username and pw and the message "Please check you connection..." as opposed to instananeous error message. The message "connecting" flashed from a second and for that second I had hope, but then it was dashed again by that error.

Demo worked fine for me too.

[Morty Smith]

I downloaded an installed the DLC but it seems unless I get over the "You must be connected ..." issue I can´t play it. I tried the listed ways to move around the problem, disabled firewall and AVG, but it still won´t connect.

Is another patch or any other solution in the works?

[Tactical Atomic Penguin]

ODBGraff wrote...

Tactical Atomic Penguin wrote...

LordHerpes wrote...

Sorry, here's the simple version.  I nerded out the long version so the boys at Bioware can possibly address the problem.

Go to your C:WindowsSystem32driversetc folder and there's a file called 'hosts'.  Right-click open it and choose say Notepad to open the file.  (You're probably going to need administrator privilage to save it.)

You will see a bunch of crap that starts with a '#'.  These are lines that are "turned off"--they don't matter.

Make a new line somewhere--it doesn't matter where in the file--and type in "159.153.235.22  gosredirector.ea.com".  Save the file.  Re-run DA2 and it should work. 

(If you see the following line in the hosts file, remove it: "127.0.0.1 gosredirector.ea.com")

And this allowed me to get to the disk A: problem but fixed that with the patch: http://social.biowar...index/6482838/1

And the firewall is blocking some ports when I turned it back on.

-ViolentMoodSwing

Just confirming that this didn't work for me. :-(
Still not able to activate my game due to the "Check your connection error."

Some help, please BioWare? :-(
I pre-ordered this in January and haven't been able to play at all yet. (Apart from the demo, which worked A-Okay)
Getting a little bit frustrated now.
Okay, a lot frustrated.

I also tried LordHerpes fix and it didn't work for me, although now there is a bit of lag between submitting my username and pw and the message "Please check you connection..." as opposed to instananeous error message. The message "connecting" flashed from a second and for that second I had hope, but then it was dashed again by that error.

Demo worked fine for me too.

The "Connecting" message is a bit hit and miss for me, but even when it appears it disappears really quickly.
Usually only appears the first time I try when my computer's just been turned on again.

I'm a bit surprised no one from BioWare has commented on this thread / issue all day. I still haven't received the email I'm waiting on from tech. support.

[Sheepy987]

I keep getting the error "The Dragon Age servers are temporarily unavailable. Please try again." when I start the game.
No idea what to make of this. Getting this error since morning and can't find anyone else with this similar error. Are the servers really down or is my game acting up? Any suggestions?

[Lacan82]

Skoti_Skoti wrote...

Lacan82 wrote...
My DLC list was empty as well. So I had to manually download and install each of the addons then they appeared fine...   You can download the addons via "Your registered game content" page.

In this page I see all the available content but have no option to download it, I have only "More Info" option.

Click More Info, you'll get a pop up window with the option to "download" at the very bottom.

[Skoti_Skoti]

Lacan82 wrote...

Skoti_Skoti wrote...

Lacan82 wrote...
My DLC list was empty as well. So I had to manually download and install each of the addons then they appeared fine...   You can download the addons via "Your registered game content" page.

In this page I see all the available content but have no option to download it, I have only "More Info" option.

Click More Info, you'll get a pop up window with the option to "download" at the very bottom.

I get a pop up window, but there is only this text and nothing more (no links, not even a word about downloading):
This content has now unlocked in your game. To see the content:

• Run Dragon Age II.
• Please ensure you log in with the same account you used on the social website.
• Verify the content appears in the Unlockables screen by selecting Extras on the Main Menu, then Unlockables.
• Start a new game or load an existing one.
• The items will appear in a chest in your house. Follow the instructions in the game journal.

[LordHerpes]

Just confirming that this didn't work for me. :-(
Still not able to activate my game due to the "Check your connection error."

Some help, please BioWare? :-(
I pre-ordered this in January and haven't been able to play at all yet. (Apart from the demo, which worked A-Okay)
Getting a little bit frustrated now.
Okay, a lot frustrated.

I also tried LordHerpes fix and it didn't work for me, although now there is a bit of lag between submitting my username and pw and the message "Please check you connection..." as opposed to instananeous error message. The message "connecting" flashed from a second and for that second I had hope, but then it was dashed again by that error.

It's possible you need to have "127.0.0.1 localhost" in the hosts file--mine was originally commented out with a '#'.

Try this:
  1.   In the hosts file, make sure you have "127.0.0.1 localhost" without the leading '#' and 
"159.153.235.22  gosredirector.ea.com" in the file.   If you have other aliases in the host file, comment them out with a '#' or remove them entirely (make a copy of your hosts file first).  Now you should really only have the two above entries.  Save the hosts file.  Run DA2 and see if it works.

My ping also worked without the entry in the hosts file.
 

Modifié par LordHerpes, 14 mars 2011 - 08:52 .

[Tactical Atomic Penguin]

127.0.0.1 is commented out in mine as well, but that shouldn't be an issue.
Here's the output from pinging gosredirector:

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\\Users\\Sam>ping gosredirector.ea.com

Pinging gosredirector.ea.com [159.153.235.22] with 32 bytes of data:
Reply from 159.153.235.22: bytes=32 time=108ms TTL=109
Reply from 159.153.235.22: bytes=32 time=106ms TTL=109
Reply from 159.153.235.22: bytes=32 time=105ms TTL=109
Reply from 159.153.235.22: bytes=32 time=104ms TTL=109

Ping statistics for 159.153.235.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 104ms, Maximum = 108ms, Average = 105ms

That's after the commenting out like you said.

[LordHerpes]

It's possible you need to have "127.0.0.1 localhost" in the hosts file--mine was originally commented out with a '#'.

Try this:
  1.   In the hosts file, make sure you have "127.0.0.1 localhost" without the leading '#' and 
"159.153.235.22  gosredirector.ea.com" in the file.   If you have other aliases in the host file, comment them out with a '#' or remove them entirely (make a copy of your hosts file first).  Now you should really only have the two above entries.  Save the hosts file.  Run DA2 and see if it works.

My ping also worked without the entry in the hosts file.
 

If this doesn't work then I don't know what to tell you.  Damn this is lame.

[LordHerpes]

LordHerpes wrote...

It's possible you need to have "127.0.0.1 localhost" in the hosts file--mine was originally commented out with a '#'.

Try this:
  1.   In the hosts file, make sure you have "127.0.0.1 localhost" without the leading '#' and 
"159.153.235.22  gosredirector.ea.com" in the file.   If you have other aliases in the host file, comment them out with a '#' or remove them entirely (make a copy of your hosts file first).  Now you should really only have the two above entries.  Save the hosts file.  Run DA2 and see if it works.

My ping also worked without the entry in the hosts file.
 

If this doesn't work then I don't know what to tell you.  Damn this is lame.

Also, you might try this:
  0.  Do the above steps so you only have those two entries.
  1.  Make sure to disable any firewalls and spyware applications.
  2.  Go to C:\\Program Files (x86)\\Dragon Age 2.
  3.  Right-click on the "DragonAge2Launcher" application and select "Run as Administrator" (even if you are an administrator).  See if that works.

Modifié par LordHerpes, 14 mars 2011 - 09:05 .

[JCSWW]

This is ridiculous!  I got the drive error but my system doesn't have a floppy.  I also have th elogin issues when I don't get the drive error but both cause the damn game to stay at the menu.  Whether I 3 finger salute, try to Alt Tab out, ect, I have to reboot my system to get my desktop back because the game drops to a black screen.  VERY EFFIN' UNHAPPY!!! 

[LordHerpes]

JCSWW wrote...

This is ridiculous!  I got the drive error but my system doesn't have a floppy.  I also have th elogin issues when I don't get the drive error but both cause the damn game to stay at the menu.  Whether I 3 finger salute, try to Alt Tab out, ect, I have to reboot my system to get my desktop back because the game drops to a black screen.  VERY EFFIN' UNHAPPY!!! 

The drive error should easily be fixed by the 1.01 patch at http://social.biowar...index/6482838/1

Modifié par LordHerpes, 14 mars 2011 - 09:08 .

[Frigid Leaf]

For those comparing to Dragon Age: Origins, we did swap over to new
online technology for DA2 so it's not going to be a useful comparison.
For those unable to connect in DA2, can you tell me if that was also the
case for the demo? What about other EA titles from 2011?

I was unable to connect in the demo as well. I'm also unable to connect in Dead Space 2. And I'm unable to connect in Mass Effect 2, but prior to January, I having no problems with Mass Effect 2.

[LordHerpes]

Also, you might try this:
  0.  Do the above steps so you only have those two entries in your hosts file:  "127.0.0.1 local host" and  "159.153.235.22  gosredirector.ea.com".
  1.  Make sure to disable any firewalls and spyware applications.
  2.  Go to C:\\Program Files (x86)\\Dragon Age 2.
  3.  Right-click on the "DragonAge2Launcher" application and select "Run as Administrator" (even if you are an administrator).  See if that works.

[Tactical Atomic Penguin]

Admin thing doesn't work either... But thanks for trying! :-)

*Cough*
BioWare?

[Dyf91]

I think mine must be a problem with the whole gosredirector.ea.com thing, however even when I add it to my hosts file exactly how you said, disable my firewall and anti-virus, I still get "Request timed out" 4 times when I ping it using cmd.

My error is slightly different to penguins though, as I just get the "invalid email or password" message whenever I try to log in.

I've also been waiting for an e-mail from tech support since saturday...sigh...

[Lacan82]

Skoti_Skoti wrote...

Lacan82 wrote...

Skoti_Skoti wrote...

Lacan82 wrote...
My DLC list was empty as well. So I had to manually download and install each of the addons then they appeared fine...   You can download the addons via "Your registered game content" page.

In this page I see all the available content but have no option to download it, I have only "More Info" option.

Click More Info, you'll get a pop up window with the option to "download" at the very bottom.

I get a pop up window, but there is only this text and nothing more (no links, not even a word about downloading):
This content has now unlocked in your game. To see the content:

• Run Dragon Age II.
• Please ensure you log in with the same account you used on the social website.
• Verify the content appears in the Unlockables screen by selecting Extras on the Main Menu, then Unlockables.
• Start a new game or load an existing one.
• The items will appear in a chest in your house. Follow the instructions in the game journal.

That would be the correct message for unlockables, but not DLC.  You
can't download items. Right now there are 3 things you can dowload Exile
prince, Signature Edition pack, and Black Emporium. All others will
appear in a special delievies chest in your uncles home once you reach
kirkwall.


To view unlockables go into the game under Extras, Unlockables. Ones you don't have access to will be greyed out.

Modifié par Lacan82, 14 mars 2011 - 10:22 .

[Lacan82]

Frigid Leaf wrote...

For those comparing to Dragon Age: Origins, we did swap over to new
online technology for DA2 so it's not going to be a useful comparison.
For those unable to connect in DA2, can you tell me if that was also the
case for the demo? What about other EA titles from 2011?

I was unable to connect in the demo as well. I'm also unable to connect in Dead Space 2. And I'm unable to connect in Mass Effect 2, but prior to January, I having no problems with Mass Effect 2.

Didn't they take down the cerberus network? and do you have an EA account besides your Bioware social network account?