154 réponses à ce sujet

[Lacan82]

David_mcnasty wrote...

I just bought the game today and for some reason I registered my Black Emporium code before the game itself. I go to the page where it should list my DLC and have tried relogging the game several times but it shows up nowhere. I tried the code a second time and it says it is in use(I was logged into my account when I registered it.) but it seems unaware of this.

It never showed up in game for me either. I had to manually install it by going to "Your registered game content" clicking Info on each one..then download.

[Mariefoxprice83]

Please help me. I have got some of tthe DLC in my game from the chest in my uncle's house but the Black Emporium stuff isn't avaiable, nor are the 3 tomes. I think I have a problem with my account - the one I use here seems to have got mixed up with an old one from Sims games and I can't untangle them because they use the same email address but the passwords are different. How can I regain my lost content which is nevertheless registered on this site under my promo items? Can I just redownload them? When I type in the redeem code it says already used!

I want to purchase Sebastian but am really scared now that it will go wrong and I will lose my money.


All advice will be welcome. Thanks.

[mcfry]

Some one please help i entered my redeem code (PC) for black Emporium it said code accepted but there is no download available, so i thought i must have entered the code in wrong but i tried again and it said this code has already been used so not sure what to do please help

[guardian_145]

I also have some DLC as well as the Black Emporium, but for some reason I cannot open the chest in my house.  The cursor does not even change to indicate that the chest can be opened. The quest icon indicates that the DLC is there but I cannot open the chest and I do not know why. I would like to know if there is something wrong with my account or if my PC is syncing the right way with Bioware servers.
Please not that I do have a program called PeerBlock on my PC.  However I have tried uninstalling this program to see if it helps with the server situation and it did not, as it seems I  have already let Peerblock allow Bioware and the other necessary servers. Please help.

[Alkaizer_th]

I cannot connect to internet from the game at all, there is a problem with drive ??? still confusing.
I've alread redeem via html, but I've got nothing in the game. (I've bought Signature Edition)

[Norker]

Ataldu wrote...

Same problem here.

I bought the game, got it yesterday. I registed for this place, registed my game and put in the black emporium code. It said it registered fine, and the free items (3 books and the boots) unlocked just fine. However, black emporium does not show up in that list.

Trying the suggested solution further up in this thread I (going to the dlc page, clicking on learn more, selecting pc and then clicking buy) only shows me that I need more bioware points. So it is definitly not registered correctly. If i try to redeem the code again, it says it is used. Great

Like stated above by someone else, I am far from happy

Not a happy camper, that easupport hasn't answered yet either isn't helping either (they say on the support site they would reply within 24 hours, well seems they forgot about that as well...).

Haven't really started and I have two gripes already (the other one is my retailer messing up so that I didn't get a signature edition though I should've).

[Micosil1]

Similar, if not the same problem here. I used the code, all's peachy. But when I try to go to the DLC page and download it, it doesn't recognize it as DL'd.

Might be because I registered the DLC before the game (thought it'd register automatically to my account, apparently it doesn't.), but it still is very annoying - I don't mind the hassle, but I want my DLC >_>

Edit: Nevermind that. After checking the link that Thayer79 gave, it seems to work well. It's a bit... complex to reach the download section though, specially since it mentions nowhere downloads until you actually click a link called "more information".

Modifié par Micosil1, 12 mars 2011 - 12:46 .

[ShadowsV]

Martin Lauersen wrote...

I'm having a different kind of problem, I've registered the "Black Imporium" DLC, but i can't seem to figure where i have to download it, I've been searching the site for 20 minutes, just to find a download-link. I've also tried to relaunch the game several times, in hope that the process was automated, but without any luck.
Anyone who can give me some advice on how to find the DLC?

I have this same problem, entered my code for Black emporium and exiled prince and can not find for the life of me where to download it from.

[vometia]

Norker wrote...

Not a happy camper, that easupport hasn't answered yet either isn't helping either (they say on the support site they would reply within 24 hours, well seems they forgot about that as well...).

That's not very encouraging; I thought six or seven hours with no reply was bad enough.  Seems a lot of people are having this problem but are being met with a deafening silence from Bioware & EA.  I'm rather unimpressed that in their attempt to cripple the resale market, paying customers aren't getting the full game either.

Although I like what I've seen of the game so far, my first impressions have been really been quite seriously marred by EA's shenanigans.

[Landline]

Looks like I'm having the exact same problem with the blighting EADM as half of the people in this thread are.

I can see having trouble with a third party platform like steam, but being incompatible with your own publishers distribution program is just terrible.

[Xvim84]

Hello, i have a problem of different nature, apparently i have problems downloading the Exiled Prince DLC from bioware's site... anyone knows of any mirror for the DLCs?

[LeifofRohan]

hey I'm having issues downloading the soundtrack? It has stopped midway and said that hte source file could not be read. And my net was connected...

[Rob Bartel]

For those confused about how to redeem and download your DLC files, we've posted clearer instructions to the following page - http://social.bioware.com/redeem/

[Ozeyx]

EA support replied to my question on not being able to install Hires pack and DLC (require DA2 to be installed), below is the answer:



Thank you for writing to us here at Electronic Arts.

To resolve your issue I advise you to manually un-install the game re-install it back. But before un-installing the game make sure that you are taking the back-up of the saved data. For assistance on uninstalling game please go through the following Faq id.

Answer Title: Manually uninstalling Dragon Age 2
Answer Link: http://support.ea.co...etail/a_id/4909

If the issue still persist, please write back and let me know.



Tried manually uninstalling, didn't work, and each time I re-install cost me 1-2 hours to re-download DA2 from EADM, which sucks.

Modifié par Ozeyx, 12 mars 2011 - 04:59 .

[warriorsq]

To those who have the Signature edition and after using the code in the case are not seeing the Black Emporium and Exiled prince show up in there registered game content" use EA's live chat at...support.ea.com/chat
They gave me new codes thats worked

[Norker]

Finally have the Black Emporium!

Went to support.ea.com and after waiting for a little more then a day they generated a new code for me.

Seems like they somehow messed up some/all codes...

So if someone still has the problem, either use live chat or go to support.ea.com (May take a while).

*wonders if the ea support is doing anything else these days aside from generating new codes and fixing this DLC debacle*

**is wondering even more why I blame ea and not Bioware*

[Preis85]

For those who use EADM, I fixed the problem
this bug happens because EADM installs the game in a different directory, to solve that:
Make a copy of the game from c:/program files/eletronic arts/dragon age™ II/
to c:/program files/dragon age 2
go to start menu -> run -> regedit
before changing anything make a backup:
menu file -> export -> all
then go to the folder hkey_local_machine
software -> BioWare -> Dragon Age 2
change the value of Path to C:\\Program Files\\Dragon Age 2 -> OK
go back to software folder and then go to Eletronic Arts
Dragon Age 2 ->change the value of Install Dir to C:\\Program Files\\Dragon Age 2
done! now you can play Dragon Age 2 with all the features you've paid for
this worked out for me, maybe with this information EA/Bioware could make a patch to fix

[Belarc]

I'm not sure if this qualifies for this forum or not, but here goes...

I purchased DA II through Steam and got a package that includes a Strategy Guide.  The game and some DLC I bought work fine, but I can't get the Guide to install.  It tells me it's downloading, but each time I click on the icon that was created it just goes through the installation dialoge again.

Please help if you can.  If I need to go to Steam, let me know and I'll head that way.

Thanks,

[lamaslany]

After trying to install the DLC Black Emporium and the High Resolution Texture Pack I came across the same issue as several other users - the installed was failing to detect that DA2 was installed.  The game was bought and installed through Steam earlier today and I have even spent some time playing it... 

It seems that in my case the issue was the absense of a registry key (specifically:  HKLM\\SOFTWARE\\Wow6432Node\\Bioware\\Dragon Age 2).  I don't know is this issue was unique to my machine (Windows 7 SP1 x64); if it affects only instances of DA2 installed via Steam on a 64-bit OS; if it affects only instances of DA2 installed via Steam regardless of whether it is on a 32-bit or 64bit OS or  if it affects instances of DA2 on a 64-bit OS regardless of installation type: I have insufficient information to judge...

EDIT:  Hmm...  Just spoke to my flatmate who also has this game, bought and installed via Steam and is running on Windows 7 64-bit, and he reports no issues installing the High Resolution Texture Pack (he says he'll get back to me regarding the Black Emporium DLC)

Modifié par lamaslany, 12 mars 2011 - 09:55 .

[lamaslany]

Update:  It seems that the missing key is added when 'DragonAge2Launcher.exe' is run but only if the launcher is run with administrative permissions otherwise it silently fails to write to the registry.  Interestingly it only sets the 'Path'...


Disclaimer:  Assumes a 64-bit OS, that the game was installed by Steam and that default installation paths were used for Windows, Steam and DA2.  The specific keys below also assume English language.  Anyone comfortable enough to change default installation paths should probably be fine with amending the Path as necessary...  Sadly I do not have a list of valid language values to offer! (see the bootnote for the language codes used by the Steam install script)


Procedure:

Click Start | All Programs | Accessories
Right-click on Command Prompt and select Run as administrator
Type (or copy and paste) each of the following commands followed by [Enter]:

REG ADD "HKLM\\SOFTWARE\\Wow6432Node\\Bioware\\Dragon Age 2" /t REG_SZ /v Flavor  /d "steam"
REG ADD "HKLM\\SOFTWARE\\Wow6432Node\\Bioware\\Dragon Age 2" /t REG_SZ /v language /d "en"
REG ADD "HKLM\\SOFTWARE\\Wow6432Node\\Bioware\\Dragon Age 2" /t REG_SZ /v Path  /d "C:\\Program Files (x86)\\Steam\\steamapps\\common\\dragon age ii"


If you receive the following error 'ERROR: Access is denied.' check you are running the Command Prompt as 'Administrator'.  You should be able to tell as the title of the Command Prompt should read 'Administrator: Command Prompt'.


Regarding 32-bit:  To make this work with a 32-bit OS I would assume that removing 'Wow6432Node' from the key and ' (x86)' from the Path would probably be sufficient but I'd feel more comfortable if I could confirm it...

PS:  The case of the Strings and their values were taken from the registry keys present in DA1.


EDIT:  It may be that only the Path is needed for the installer to work but to be honest I am not inclined to remove and then re-install DA2 to find out!  It makes sense to me that the DLC installer might need to know the language and flavor of the install though as this may affect the text displayed during the DLC installation and where files are written to during the install...

BOOTNOTE Steam Languages:  It seems that the install script in Steam reveals a few language codes...

English:  "en"
French: "fr"
German: "de"
Italian: "it"
Spanish: "es"
Polish: "pl"
Russian: "ru"

Modifié par lamaslany, 14 mars 2011 - 03:42 .

[Dragonslayr09]

L4r90 wrote...

same here D:
i have registered all the codes before the game was even out and preloaded it via steam, but now that i can actually play it, i don't get the DLC at all... i also tried to manually download it from my registered game contents, but the file always say "pls install dragon age 2..." when i try to execute it.
any help would be appreciated^^ (especialy if i manage to get this to work before i finish chaper 1)

You might have a bootleg copy. If the game cannot be detected its bec. it may be pirated. No offense meant.

[Lacan82]

Mariefoxprice83 wrote...

Please help me. I have got some of tthe DLC in my game from the chest in my uncle's house but the Black Emporium stuff isn't avaiable, nor are the 3 tomes. I think I have a problem with my account - the one I use here seems to have got mixed up with an old one from Sims games and I can't untangle them because they use the same email address but the passwords are different. How can I regain my lost content which is nevertheless registered on this site under my promo items? Can I just redownload them? When I type in the redeem code it says already used!

I want to purchase Sebastian but am really scared now that it will go wrong and I will lose my money.


All advice will be welcome. Thanks.

Tomes are used automatically. So you might have had them without realizing

[Lacan82]

Dragonslayr09 wrote...

L4r90 wrote...

same here D:
i have registered all the codes before the game was even out and preloaded it via steam, but now that i can actually play it, i don't get the DLC at all... i also tried to manually download it from my registered game contents, but the file always say "pls install dragon age 2..." when i try to execute it.
any help would be appreciated^^ (especialy if i manage to get this to work before i finish chaper 1)

You might have a bootleg copy. If the game cannot be detected its bec. it may be pirated. No offense meant.

Actually, This issue had to do with digital copies of the game. like from EA, or Steam. They install different than how the DVD version installs. Different file paths with silightly different registry entries. The manual download by default are looking for the DVD type installation.

EADM can you choose the install file path? if so I'd say reinstall the game but make sure it is C:\\Program Files (x86)\\Dragon Age 2

If you can install it to the correct file path then the manual downloads might work. However, this won't work for steam because you can't choose the file path when installing, but you might be able too for EADM.

[Moontyger42]

I am also having the problem where I input my SE redeem code, but the Black Emporium and Exiled Prince are not showing up under my registered game content and hence I cannot install them. If I try the code again, it says it is used. The only option I have is to purchase them separately, which I should not have to do.

Like everyone else with this issue, I am not pleased; I do not want to buy something twice. Certainly I can play the game without the DLC, but I shouldn't have to do that either.

[vometia]

Just a word to anyone getting EA's support to activate stuff they're missing, make sure to ask that they find out all of your entitlements - my support guy though helpful was unaware of exactly what I should have access to, so only activated the missing content I was aware of.

Turns out there's still stuff I'm missing such as the soundtrack and possibly other bits and pieces, and going through the rigmarole again is not a prospect I welcome. So make sure they know what they're doing.

Again, very unhappy with this situation: I'm not at all impressed when I don't get what I've paid for and that I have to jump through hoops to try to get companies like EA to stop messing about.