154 réponses à ce sujet

[lamaslany]

Lacan82 wrote...

Actually, This issue had to do with digital copies of the game. like from EA, or Steam. They install different than how the DVD version installs. Different file paths with silightly different registry entries. The manual download by default are looking for the DVD type installation.

EADM can you choose the install file path? if so I'd say reinstall the game but make sure it is C:Program Files (x86)Dragon Age 2

If you can install it to the correct file path then the manual downloads might work. However, this won't work for steam because you can't choose the file path when installing, but you might be able too for EADM.

It shouldn't matter where it is installed to so long as it matches the Path in the registry as this is (almost certainly) how the DLC installers are detecting the installation path of the game.  If the Path is missing then as far as the game is concered the game is not installed.


It is possible to query the registry to see where it thinks your game is installed (assumes 64-bit OS):


Click Start | All Programs | Accessories | Command Prompt
Type (or copy and paste) each of the following command followed by [Enter]:

REG QUERY "HKLM\\SOFTWARE\\Wow6432Node\\Bioware\\Dragon Age 2" /v /t REG_SZ /f Path /d /e


This should return something like this:

HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\Bioware\\Dragon Age 2
    Path    REG_SZ    C:\\Program Files (x86)\\Steam\\steamapps\\common\\dragon age ii

End of search: 1 match(es) found.

If so check to see if the Path specified is indeed where you have installed the game.  The above location is the default for an installation using Steam.


Alternatively if you receive the following then it seems that the registry keys used by the DLC installer to detect where the game is installed is missing:

End of search: 0 match(es) found.


If this is the case you can either go through the usual rigmarole of contacting Technical Support, rebooting your machine a few times, uninstalling and reinstalling the game, etc... or if you feel comfortable with it you might try the procedure I outlined to manually create these registry keys:  social.bioware.com/forum/1/topic/300/index/6445619/3#6502736.  

Update:  It seems that the missing key is added when 'DragonAge2Launcher.exe' is run but only if the launcher is run with administrative permissions otherwise it  silently fails to write to the registry.  Interestingly it only sets the 'Path'...


EDIT:  If you are running a 32-bit Windows OS then you'll want to try the following command to query the current path instead:

REG QUERY "HKLM\\SOFTWARE\\Bioware\\Dragon Age 2" /v /t REG_SZ /f Path /d /e

and it'll probably produce a Path like this:

HKEY_LOCAL_MACHINE\\SOFTWARE\\Bioware\\Dragon Age 2
    Path    REG_SZ    C:\\Program Files\\Steam\\steamapps\\common\\dragon age ii

End of search: 1 match(es) found.




EDIT 2:  As this is a read-only operation you should not need administrative rights to run these REG QUERY commands...

Modifié par lamaslany, 14 mars 2011 - 03:50 .

[Mahtileka]

Martin Lauersen wrote...

I'm having a different kind of problem, I've registered the "Black Imporium" DLC, but i can't seem to figure where i have to download it, I've been searching the site for 20 minutes, just to find a download-link. I've also tried to relaunch the game several times, in hope that the process was automated, but without any luck.
Anyone who can give me some advice on how to find the DLC?

Same problem...everything else shows up but signature edition DLC is still missing.

[lamaslany]

Can you see The Black Emporium listed here: http://social.biowar...ntitlements.php

[shunjie]

Hi Guys,

I fixed the problem thanks to @lamaslany. The problem is due to the install Path name (not the path itself)

EADM installed the game as Dragon Age 2™ <-- the ™ caused the problem.

To fix it is very simple, launch RegEdit, and then go to

HKEY_LOCAL_MACHINE\\SOFTWARE\\Bioware\\

Change the installation path's entry to something like "C:\\Program Files\\Electronic Arts\\DA2" , then, go to the your installation path and change the name. Actually any name is fine as long as it doesnt have the ™

Thanks lamaslany for the solution!

[Tsiakkos]

An update on my situation. I called a second time the guys at EA. Another accommodated me in just half an hour. They gave me new promotional codes as to other guys here that conducted support. This is the best way to resolve your problem I think. Oh, and the game is AWESOME!

[Ozeyx]

shunjie wrote...

Hi Guys,

I fixed the problem thanks to @lamaslany. The problem is due to the install Path name (not the path itself)

EADM installed the game as Dragon Age 2™ <-- the ™ caused the problem.

To fix it is very simple, launch RegEdit, and then go to

HKEY_LOCAL_MACHINESOFTWAREBioware

Change the installation path's entry to something like "C:Program FilesElectronic ArtsDA2" , then, go to the your installation path and change the name. Actually any name is fine as long as it doesnt have the ™

Thanks lamaslany for the solution!

Great, this works for me, finally after 4 days of trying.

[Lacan82]

shunjie wrote...

Hi Guys,

I fixed the problem thanks to @lamaslany. The problem is due to the install Path name (not the path itself)

EADM installed the game as Dragon Age 2™ <-- the ™ caused the problem.

To fix it is very simple, launch RegEdit, and then go to

HKEY_LOCAL_MACHINESOFTWAREBioware

Change the installation path's entry to something like "C:Program FilesElectronic ArtsDA2" , then, go to the your installation path and change the name. Actually any name is fine as long as it doesnt have the ™

Thanks lamaslany for the solution!

Someone might want to call EA with this issue if that is the case. I'm sure they'll get a fix out for it right away ^^

[socmajor]

Having looked at some of the replies here I decided to look at my own registry and see what's what. My DA2 entry is under... HKLM\\Wow6432Node\\Electronic Arts\\Electronic Arts\\Dragon Age 2. I bought the disk from Gamestop. There's no path listed (and adding one didn't change things).

EDIT:

I found another thread with the following advice, which worked for me.  Run the launcher as an administrator and start the game.  Close DA2 from the menu screen, then install the DLC.  

Once I did that, the problem was solved.

Modifié par socmajor, 13 mars 2011 - 10:06 .

[Kallistron]

OK, I found the solution for me. I had the "DA II not installed" problem, using Win7 64Bit and installing via the EADM. The Problem was the trademark-symbol in the standard folder-name. I changed the Folder name to "Dragon Age II" (without the trademark) and did the same under "HKLM\\SOFTWARE\\Wow6432Node\\Bioware\\Dragon Age 2". Note that I am under Japanese Locale so the problem was probably some encoding-issue.

[silvara9]

warriorsq wrote...

To those who have the Signature edition and after using the code in the case are not seeing the Black Emporium and Exiled prince show up in there registered game content" use EA's live chat at...support.ea.com/chat
They gave me new codes thats worked

Thanks for the advice! I was also having this problem (UK PC signature edition).  I used that link and within 5 minutes got new codes and both items are now working correctly!
I think it would have been even quicker had I logged in under my account, but even so I gave them my registered account details and still got replacement codes...


Ohh and just to add, all the other DLC was showing up just fine but even after redeeming the original codes from the box the Exciled Prince and Black Emporium did not show up as registered DLC on here or in game

Modifié par silvara9, 14 mars 2011 - 10:18 .

[lamaslany]

socmajor wrote...

Having looked at some of the replies here I decided to look at my own registry and see what's what. My DA2 entry is under... HKLMWow6432NodeElectronic ArtsElectronic ArtsDragon Age 2. I bought the disk from Gamestop. There's no path listed (and adding one didn't change things).

EDIT:

I found another thread with the following advice, which worked for me.  Run the launcher as an administrator and start the game.  Close DA2 from the menu screen, then install the DLC.  

Once I did that, the problem was solved.

I've just taken a look at this and it seems that whichever thread you read it from was quite correct - running 'DragonAge2Launcher.exe' with administrative rights creates the '\\Dragon Age 2' registry key, the 'Path' String and seems to populate the Path with the current path of the launcher.

To my mind if this is how they have chosen to populate this registry key then it should at least warn that the keys haven't been written - even if you didn't want to faff around with security tokens to ascertain whether the user has the necessary permissions it isn't hard to enumerate the registry key to see if it was set...

Ah well...

EDIT: It seems that the Steam install script for DA2 does specify some registry changes - it just didn't apply them in my case. Possibly this is because I don't run Steam with administrative rights unless I can avoid it...

Modifié par lamaslany, 14 mars 2011 - 03:45 .

[Prozac500]

I don’t even understand how the hell you download the DLC. I
installed the game went to the DLC section clicked on the redeem EA code button
and put in my code. It was accepted but now i cannot figure out how to actually
download the thing.

Can anyone help?

Cheers,
Callum

Modifié par Prozac500, 14 mars 2011 - 04:09 .

[lamaslany]

Can you see The Black Emporium listed here?
http://social.biowar...ntitlements.php

[Darth Mikkon]

Pardon me if there's an answer here but I have to get to the doctor. K. Installed, played DA2 with no problem. Redeemed code for black emporium. Black emporium not showing up in DLC section of game; can't find it in Kirkwall. Got a solution PM me? Thanks

[Prozac500]

yup

[Prozac500]

Cheers, done

[Darth Mikkon]

Duh, never mind. Never installed it. Follow the yellow brick road, moron...

[alecbourbon]

 Ok, I have a problem that does not seem to be too commun.

I have bought and installed both dlc and they seem to install correctly.
But, here the problem the game register that i have ver 1.0 of both dlc, but it say that i am unautorized to use them.
Even if i have them registered at my bioware page.

Please help.

[Ke11iente]

Having a bit of a different problem. Exiled prince shows up under the DLC section in the game, but has an asterisk next to it and says "Unverified". The content doesn't show up in the game. I'm at the end of act 2 and Sebastian is nowhere to be found.

[snarf001]

Im trying to get the Emporium to work. I can see it on "Your registered game content" but everytime I click on info which normally is what I do to install content but an error pops up saying the site is not available.

Im stuck.

[Booger]

Me too. I can't download the dlc from site. I click on "more info" and it just goes dark. The ea chat did abosolutely nothing for me either. Still haven't gotten an email after 2 days either. Crappy customer service.

[jamiehavok]

Prozac500 wrote...

I don’t even understand how the hell you download the DLC. I
installed the game went to the DLC section clicked on the redeem EA code button
and put in my code. It was accepted but now i cannot figure out how to actually
download the thing.

Can anyone help?

Cheers,
Callum

i had trouble with this too. go to your profile, click profile on the menu on the left then click my registered game content, findt he black emporium, click more info, click download then just install it.

my problrem is however it is now showing up in registerd dlc in the game but the black emporium is not showing up on the map. any ideas? the instructions say to follow the instructions in the journal but there isn't any.

Modifié par jamiehavok, 17 mars 2011 - 02:22 .

[jamiehavok]

alecbourbon wrote...

 Ok, I have a problem that does not seem to be too commun.

I have bought and installed both dlc and they seem to install correctly.
But, here the problem the game register that i have ver 1.0 of both dlc, but it say that i am unautorized to use them.
Even if i have them registered at my bioware page.

Please help.

i just had this problem was signed into the game with a deifferent email to the email i registered the game and dlc with, an ea account and bioware account are the same thing.

Modifié par jamiehavok, 17 mars 2011 - 02:24 .

[darkling_au]

Edit: Is an idiot, found it.

Modifié par darkling_au, 18 mars 2011 - 01:39 .

[elroncho]

jamiehavok wrote...

Prozac500 wrote...

I don’t even understand how the hell you download the DLC. I
installed the game went to the DLC section clicked on the redeem EA code button
and put in my code. It was accepted but now i cannot figure out how to actually
download the thing.

Can anyone help?

Cheers,
Callum

i had trouble with this too. go to your profile, click profile on the menu on the left then click my registered game content, findt he black emporium, click more info, click download then just install it.

my problrem is however it is now showing up in registerd dlc in the game but the black emporium is not showing up on the map. any ideas? the instructions say to follow the instructions in the journal but there isn't any.

This is the same for me. DLC shows up everywhere in registered content and in game dlc content but fails to show up on the map.No notes in the journal or nothing at the writing desk at Hawke Estate. It's getting pretty frustrating.