I had issues myself, I had a Bioware account since just short of forever (since ME1). I also had a seperate EA account from some of their non Bioware games (Madden, etc.). I myself did not realize that things weren't cool between the different accounts (which were logged under different emails). If you haven't noticed, DA2 defaults to certain accounts, in my case since I play xbox, my xbox live account under my old email. However, I had the code from Dead Space 2, preorder, etc. that I entered before ever turning DA2 on. I entered those on my seperate EA account since that was the account I had all along and didn't think anything of it. Needless to say, it made a mess of things and I could not access my bonus DLC.
So the point of this thread? If this sounds like you, DO NOT DESPAIR!! You have a few options. You can submit an email ticket with EA. I would not do this, its been days and I never received a response. You can use their online chat technical support function found at http://support.ea.com/chat
This is somewhat helpful. I was able to get corrected my gamestop preorder issue and my Sir Isaac Clarke armor through the chat support. However, if you are an English speaker, know that they are not as fluent. I ended up repeating myself multiple times and some issues were just not resolvable due to language barrier, even after 3 hours of communication. For example, the guy kept giving me a code for Black Emporium, which I repeatedly told him I did not have any problems with. Your final option is to call during service hours. If you are within the US, the number to dial is 866-543-5435. The representative was very helpful. After providing some verification information, the representative (a native English speaker) simply looked up my account(s) and provided all the remaining missing bonus content right there while I was playing. Took only a short phone call.
So yes, they can fix it. Just give them a call!
Modifié par MonkeyKaboom, 13 mars 2011 - 10:47 .
Retour en haut
