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You cannot in good faith limit a persons ability to play a game because of a forum post.


1559 réponses à ce sujet

#1401
Haexpane

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Ob4rul3r wrote...

 
At least you're relatively famous now, the story was covered by a nice amount of gaming sites in various languages. xD

Relatively "internet" famous, which is the same as finding $5 on the street and considering yourself rich. :whistle:

Modifié par Haexpane, 12 mars 2011 - 01:17 .


#1402
rolson00

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v_ware wrote...

Ob4rul3r wrote...
At least you're relatively famous now, the story was covered by a nice amount of gaming sites in various languages. xD

Hah, internet fame. If that accounts for everything. :P
No, I think the story will remain known, as it should be. Game companies pulling dick moves like this is absolutely unacceptable.


hopfully this will give us more rights

#1403
Haexpane

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ROFL a bit dramatic much? "Tyranny" ?

#1404
v_ware

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Haexpane wrote...
Relatively "internet" famous, which is the same as finding $5 on the street and considering yourself rich. :whistle:

I know right. :P

But still, finding 5$ on the street is still pretty sweet :D

#1405
Alastanir

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Place your bets now on how long it will be before a physical product is no longer offered and the paradigm shifts to online only distribution, therefore making EULAs more binding.

#1406
Haexpane

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v_ware wrote...

Haexpane wrote...
Relatively "internet" famous, which is the same as finding $5 on the street and considering yourself rich. :whistle:

I know right. :P

But still, finding 5$ on the street is still pretty sweet :D


Unless it was covered in filth ;)

#1407
v_ware

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Haexpane wrote...

v_ware wrote...

Haexpane wrote...
Relatively "internet" famous, which is the same as finding $5 on the street and considering yourself rich. :whistle:

I know right. :P

But still, finding 5$ on the street is still pretty sweet :D


Unless it was covered in filth ;)

Killjoy.

And we're getting a little off topic. ;)

Modifié par v_ware, 12 mars 2011 - 01:22 .


#1408
rolson00

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iv just facebooked it gotta let everyone know what ea does to the average gamer

#1409
Haexpane

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rolson00 wrote...

iv just facebooked it gotta let everyone know what ea does to the average gamer

Do it quick, Facebook will be dead soon, just another Myspace

#1410
Couch-Ninja

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Haexpane wrote...

rolson00 wrote...

iv just facebooked it gotta let everyone know what ea does to the average gamer

Do it quick, Facebook will be dead soon, just another Myspace


Perhaps we should use Twitter instead, then. Of course, in most countries you can get arrested for the things you say on Twitter.

#1411
rolson00

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Haexpane wrote...

rolson00 wrote...

iv just facebooked it gotta let everyone know what ea does to the average gamer

Do it quick, Facebook will be dead soon, just another Myspace

i have will repost tomoz as well we'v got to make them changed their rules

Modifié par rolson00, 12 mars 2011 - 01:26 .


#1412
djackson75

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My solution: Create a separate username from your EA account, and use that to post.

I shouldn't have to, the practice of taking my games away from me because of something I said is wrong..

But hey, you gotta do what you gotta do.

#1413
Eristic

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Extremely glad I didn't purchase this game. On top of copying and pasting room after room, they could make it so you cannot play this copied and paste adventure? No thank you, but I must admit I am having fun with it.

#1414
Fernando Melo

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Let me try to summarize and clarify a few things...

With any game or service, you typically need to agree to abide by the rules governing its use. 

For those of you that have been on these forums for any length of time you probably already know how this works. 

We don't ban people for swearing or criticizing us or EA. 

We often opt to remove the more colorful language (and replace with a 'removed' notice) in order to keep the post alive, rather than deleting a post or the thread.  And as a friendly reminder to the poster of expected conduct.

If someone is persistent in an infraction, we will warn them via private message.  Often, this is done several times and may include talking with that person to clearly identify what they need to change in their behavior to others.

Where necessary, when continuing to break the rules, we will temporarily ban the person from this community site.  This has no impact on any other EA site, nor the game, or otherwise limit the account in any way.

Once the ban passes, if they continue to break the rules we will temporarily ban them for a longer period of time.

If this problem continues, then we will escalate and request to permanently ban them from the site.

In rare cases, we may escalate further - at this point it would impact the account more substantially, including preventing the ability to access a game's online features.  It should not prevent a player from playing their game offline. 

It is possible to further escalate this to the extent that it will affect all EA games/sites or disabling the account outright - but that is an extreme measure.

It is also possible to fast track through some of those levels mentioned above.  We entrust our moderators and employees to use common sense in these cases - and this is typically done for rare situations where clearly the individual is out to abuse the system, impact other players, or for things like getting rid of spambots.

So normally, in order for someone to get to the level of impact we are talking about on their account, they REALLY need to be working purposefully, and systematically at it. 


What happened in this case (the error in the sytem) was human error. 


We apologized to the player, and have fully reinstated the account once we were able to complete the investigation into it and realized what happened.  And we are currently going over this incident very seriously internally to improve the process moving forward, including better training on this system.


To be clear - this was not an issue with any of our volunteer moderators here on the site (the folks with the moderator tags). 

I do want to call that out specifically, as it would be hugely unfair to them, if any of you - our community members - felt any doubts about this group of highly dedicated individuals on this site based on this incident.  And to take the opportunity for me to re-iterate our trust in these individuals. 

Many of them have been with us a long time and have consistently shown that they embody the same core values, care and passion we do, in wanting to create a great community that welcomes any opinions - even when those are critical of what we do.

Lastly, the rules of this site have not changed with this incident.  Every EA community may have its own quirks or house rules which we may not necessarilly follow or know about - but what is above is what you should essentially expect on our site.  It is in-line with the general conduct rules you signed up to as part of creating your account, and part of our commitment to you.

F.

Modifié par Fernando Melo, 12 mars 2011 - 01:47 .


#1415
djackson75

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Fernando Melo wrote...

Let me try to summarize and clarify a few things...

With any game or service, you typically need to agree to abide by the rules governing its use. 

For those of you that have been on these forums for any length of time you probably already know how this works. 

We don't ban people for swearing or criticizing us or EA. 

We often opt to remove the more colorful language (and replace with a 'removed' notice) in order to keep the post alive, rather than deleting a post or the thread.  And as a friendly reminder to the poster of expected conduct.

If someone is persistent in an infraction, we will warn them via private message.  Often, this is done several times and may include talking with that person to clearly identify what they need to change in their behavior to others.

Where necessary, when continuing to break the rules, we will temporarily ban the person from this community site.  This has no impact on any other EA site, nor the game, or otherwise limit the account in any way.

Once the ban passes, if they continue to break the rules we will temporarily ban them for a longer period of time.

If this problem continues, then we will escalate and request to permanently ban them from the site.

In rare cases, we may escalate further - at this point it would impact the account more substantially, including preventing the ability to access a game's online features.  It should not prevent a player from playing their game offline. 

It is possible to further escalate this to the extent that it will affect all EA games/sites or disabling the account outright - but that is an extreme measure.

It is also possible to fast track through some of those levels mentioned above.  We entrust our moderators and employees to use common sense in these cases - and this is typically done for rare situations where clearly the individual is out to abuse the system, impact other players, or for things like getting rid of spambots.

So normally, in order for someone to get to the level of impact we are talking about on their account, they REALLY need to be working purposefully, and systematically at it. 


What happened in this case (the error in the sytem) was human error. 


We apologized to the player, and have fully reinstated the account once we were able to complete the investigation into it and realized what happened.  And we are currently going over this incident very seriously internally to improve the process moving forward, including better training on this system.


To be clear - this was not an issue with any of our volunteer moderators here on the site (the folks with the moderator tags). 

I do want to call that out specifically, as it would be hugely unfair to them, if any of you - our community members - felt any doubts about this group of highly dedicated individuals on this site based on this incident.  And to take the opportunity for me to re-iterate our trust in these individuals. 

Many of them have been with us a long time and have consistently shown that they embody the same core values, care and passion we do, in wanting to create a great community that welcomes any opinions - even when those are critical of what we do.

Lastly, the rules of this site have not changed with this incident.  Every EA community may have its own quirks or house rules which we may not necessarilly follow or know about - but what is above is what you should essentially expect on our site.  It is in-line with the general conduct rules you signed up to as part of creating your account, and part of our commitment to you.

F.


Fair enough. But you must realize that with all of the other issues going on lately, anything that happens like that is going to raise flags on this message board from the users.

I'm glad you took the time to say what you just said. I would just like to point out the fact that if someone did this as soon as the error was realized, the thread woudln't have grown to the monster it has. It's the same problem I have with the auto attack thread. It wasn't for like 2 days after the game came out that anyone said anything about the issue.

The people who take the time to post in this forum are your core fans, please understand that.

#1416
Melness

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In rare cases, we may escalate further - at this point it would impact the account more substantially, including preventing the ability to access a game's online features. It should not prevent a player from playing their game offline.

It is possible to further escalate this to the extent that it will affect all EA games/sites or disabling the account outright - but that is an extreme measure.


Is it right to assume that even the most extreme measure shouldn't interfere with offline play, even when registering a game?

If so, I think its a case of badly worded EULA and Melo's post opening a can of woopas on the entire internet backlash, no?

#1417
passionata

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Mentioning a human error a song started to play in my mind

It is just a human error...

#1418
Lone_Anon

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"It is possible to further escalate this to the extent that it will affect all EA games/sites or disabling the account outright - but that is an extreme measure."

The other mod just said that wasn't possible a few pages back. Make up your minds. You can't even keep your stories straight. It's rather sad.

#1419
_LordKain_

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Wow are you people still at it? /facepalm

You people whooped nothing. It was an error and the error was fixed. You can find something else to whine about now.

#1420
Eelzebub

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Fernando Melo wrote...


Thank you for coming out and offering some clarification. This statement was exactly what I've been waiting for from a member of the moderator community and I'm glad to see it!

I've already mentioned that the Mod's I spoke to about the issue were very polite and respectful towards me and I'm glad to see you giving them the all clear and letting us know the human error didn't lie with any of them! c:

#1421
bigrussmooney

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I've noticed the majority of threads that have a hint of Bioware or EA not doing a swell job get locked.

#1422
Eristic

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_LordKain_ wrote...

Wow are you people still at it? /facepalm

You people whooped nothing. It was an error and the error was fixed. You can find something else to whine about now.

An error? No it was not, its a coverup. When he made his second thread they quickly closed it and banned his new account. Once the media caught wind of it this "error" act came up. But if you weren't too busy brown nosing you would know that.

#1423
_LordKain_

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Eristic wrote...

_LordKain_ wrote...

Wow are you people still at it? /facepalm

You people whooped nothing. It was an error and the error was fixed. You can find something else to whine about now.

An error? No it was not, its a coverup. When he made his second thread they quickly closed it and banned his new account. Once the media caught wind of it this "error" act came up. But if you weren't too busy brown nosing you would know that.


Yea, keep thinking that.....

I bet you also think JFK and 911 was an inside job. :lol:

#1424
Cherico2

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Can someone explain to me why some people get their games banned because of a forum or chat post?
Lately, my intentions are to help these victims.

#1425
djackson75

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Eristic wrote...

_LordKain_ wrote...

Wow are you people still at it? /facepalm

You people whooped nothing. It was an error and the error was fixed. You can find something else to whine about now.

An error? No it was not, its a coverup. When he made his second thread they quickly closed it and banned his new account. Once the media caught wind of it this "error" act came up. But if you weren't too busy brown nosing you would know that.


KEK... Brown nosing to a mod on a message board? What does that get him? Some unlockable DLC sword?