1559 réponses à ce sujet

[Eristic]

djackson75 wrote...

Eristic wrote...

_LordKain_ wrote...

Wow are you people still at it? /facepalm

You people whooped nothing. It was an error and the error was fixed. You can find something else to whine about now.

An error? No it was not, its a coverup. When he made his second thread they quickly closed it and banned his new account. Once the media caught wind of it this "error" act came up. But if you weren't too busy brown nosing you would know that.

KEK... Brown nosing to a mod on a message board? What does that get him? Some unlockable DLC sword?

I wouldn't be surprised.

[Eelzebub]

_LordKain_ wrote...

Wow are you people still at it? /facepalm

You people whooped nothing. It was an error and the error was fixed. You can find something else to whine about now.

Well we've just discovered that the "error" was a "human error" meaning an individual did this, not a glitch in the computer system. So we were right to discuss this as now an internal investigation into the behaviour of the staff member will ensure things like this don't happen again.

Social discussion is what allows society to progress.

[keginkc]

djackson75 wrote...

Eristic wrote...

_LordKain_ wrote...

Wow are you people still at it? /facepalm

You people whooped nothing. It was an error and the error was fixed. You can find something else to whine about now.

An error? No it was not, its a coverup. When he made his second thread they quickly closed it and banned his new account. Once the media caught wind of it this "error" act came up. But if you weren't too busy brown nosing you would know that.

KEK... Brown nosing to a mod on a message board? What does that get him? Some unlockable DLC sword?

Just a guess, but probably the same thing that trolling does.

[xiZverx]

Fernando Melo wrote...

Let me try to summarize and clarify a few things...

With any game or service, you typically need to agree to abide by the rules governing its use. 

For those of you that have been on these forums for any length of time you probably already know how this works. 

We don't ban people for swearing or criticizing us or EA. 

We often opt to remove the more colorful language (and replace with a 'removed' notice) in order to keep the post alive, rather than deleting a post or the thread.  And as a friendly reminder to the poster of expected conduct.

If someone is persistent in an infraction, we will warn them via private message.  Often, this is done several times and may include talking with that person to clearly identify what they need to change in their behavior to others.

Where necessary, when continuing to break the rules, we will temporarily ban the person from this community site.  This has no impact on any other EA site, nor the game, or otherwise limit the account in any way.

Once the ban passes, if they continue to break the rules we will temporarily ban them for a longer period of time.

If this problem continues, then we will escalate and request to permanently ban them from the site.

In rare cases, we may escalate further - at this point it would impact the account more substantially, including preventing the ability to access a game's online features.  It should not prevent a player from playing their game offline. 

It is possible to further escalate this to the extent that it will affect all EA games/sites or disabling the account outright - but that is an extreme measure.

It is also possible to fast track through some of those levels mentioned above.  We entrust our moderators and employees to use common sense in these cases - and this is typically done for rare situations where clearly the individual is out to abuse the system, impact other players, or for things like getting rid of spambots.

So normally, in order for someone to get to the level of impact we are talking about on their account, they REALLY need to be working purposefully, and systematically at it. 


What happened in this case (the error in the sytem) was human error. 


We apologized to the player, and have fully reinstated the account once we were able to complete the investigation into it and realized what happened.  And we are currently going over this incident very seriously internally to improve the process moving forward, including better training on this system.


To be clear - this was not an issue with any of our volunteer moderators here on the site (the folks with the moderator tags). 

I do want to call that out specifically, as it would be hugely unfair to them, if any of you - our community members - felt any doubts about this group of highly dedicated individuals on this site based on this incident.  And to take the opportunity for me to re-iterate our trust in these individuals. 

Many of them have been with us a long time and have consistently shown that they embody the same core values, care and passion we do, in wanting to create a great community that welcomes any opinions - even when those are critical of what we do.

Lastly, the rules of this site have not changed with this incident.  Every EA community may have its own quirks or house rules which we may not necessarilly follow or know about - but what is above is what you should essentially expect on our site.  It is in-line with the general conduct rules you signed up to as part of creating your account, and part of our commitment to you.

F.

...And santa wasn't made up by coca-cola.

Exactly who are you trying to fool? You did intentionally ban the user, because you wanted to make an example. But just like so many times before, you (the corporation) have failed at understanding how the internet troll works. You have unleashed a real publcity ****storm, and now you have to fix it.

You can't. People will know. And even though you will delete this post, people will still know. 

[_LordKain_]

Eelzebub wrote...

_LordKain_ wrote...

Wow are you people still at it? /facepalm

You people whooped nothing. It was an error and the error was fixed. You can find something else to whine about now.

Well we've just discovered that the "error" was a "human error" meaning an individual did this, not a glitch in the computer system. So we were right to discuss this as now an internal investigation into the behaviour of the staff member will ensure things like this don't happen again.

Social discussion is what allows society to progress.

If you actually read all 50+ pages.....the last thing you would be thinking is society progressing.

[Anathemic]

Chris Priestly wrote...

 Unfortunately, there was an error in the system that
accidentally suspended a user's entire account. Immediately upon
learning of the glitch, EA restored the user's macro account and
apologized for the inconvenience.

Fernando Melo wrote...

What happened in this case (the error in the sytem) was human error. 

So....

I told you I called BS, why the lies Chris?

[Melness]

xiZverx wrote...

...And santa wasn't made up by coca-cola.

Exactly who are you trying to fool? You did intentionally ban the user, because you wanted to make an example. But just like so many times before, you (the corporation) have failed at understanding how the internet troll works. You have unleashed a real publcity ****storm, and now you have to fix it.

You can't. People will know. And even though you will delete this post, people will still know. 

If you'd like to be paranoid, couldn't you be less about tin-foil hats and more about evidence?

Companies aren't perfectly aligned hiveminds.

Anathemic wrote...

Chris Priestly wrote...

 Unfortunately, there was an error in the system that 
accidentally suspended a user's entire account. Immediately upon 
learning of the glitch, EA restored the user's macro account and 
apologized for the inconvenience.

Fernando Melo wrote...

What happened in this case (the error in the sytem) was human error.  

So....

I told you I called BS, why the lies Chris?

People can't be part of the system?

Modifié par Melness, 12 mars 2011 - 02:07 .

[marcbenigni]

Not really seeing how the widely reported quote of "Consider it an added incentive to follow the rules you've agreed to" (or whatever it was) jives with this innocent tale of human error, but whatever, I guess I've said my part. Wouldn't want anyone getting a headache from all the facepalming etc.

Bizarre run of PR IMO.

[_LordKain_]

xiZverx wrote...


...And santa wasn't made up by coca-cola.

Exactly who are you trying to fool? You did intentionally ban the user, because you wanted to make an example. But just like so many times before, you (the corporation) have failed at understanding how the internet troll works. You have unleashed a real publcity ****storm, and now you have to fix it.

You can't. People will know. And even though you will delete this post, people will still know. 

Rabble rabble fight da powa!  Rabble rabble....

/facepalm x2

[Anathemic]

Melness wrote...

xiZverx wrote...

...And santa wasn't made up by coca-cola.

Exactly who are you trying to fool? You did intentionally ban the user, because you wanted to make an example. But just like so many times before, you (the corporation) have failed at understanding how the internet troll works. You have unleashed a real publcity ****storm, and now you have to fix it.

You can't. People will know. And even though you will delete this post, people will still know. 

If you'd like to be paranoid, couldn't you be less about tin-foil hats and more about evidence?

Companies aren't perfectly aligned hiveminds.

Anathemic wrote...

Chris Priestly wrote...

 Unfortunately, there was an error in the system that 
accidentally suspended a user's entire account. Immediately upon 
learning of the glitch, EA restored the user's macro account and 
apologized for the inconvenience.

Fernando Melo wrote...

What happened in this case (the error in the sytem) was human error.  

So....

I told you I called BS, why the lies Chris?

People can't be part of the system?

I'm pretty sure humans don't 'glitch'.

Or was that a clever anaology Chris put in?

[Eelzebub]

Actually, I've been reading this thread for the entire 50+ pages. I also personally contacted moderators about the issue and respectfully voiced my opinion, as well as making other gamers on other forums and my own personal blog and facebook aware of the issue because it was something I cared about and I wanted to see some answers and some resolution.

I have gotten both of these things, so yes, I definitely would consider it progress. Save from a select few, most of the discussion has been both informative and civil and I think that also shows a lot of progress.

I've seen many people try and engage you (Lord Kain) in serious conversation in this thread only to be met with less than pleasing results, so I shan't make the same mistake they did. Suffice it to say, we're both entitled to our own opinions regarding this issue c:

Modifié par Eelzebub, 12 mars 2011 - 02:11 .

[comador]

The solution to this is simple... quit buying their games when they lie as badly as they have been.

They've lied about SecuROM being on DAII
They've lied about this being "human error"

What's next?

Time to take my money elsewhere is what. I suggest others do the same.

[night0205]

I admit many threads that open are spam... but recently many threads were closed by specific moderators... for no other reason then sharing a negative opinion... I understand moderators can get aggravated but doing this goes against what you say should happen in this forum doesn't it? It seems like not everyone is on the same page on allowing all opinions by the fans. I don't think all opinions have been allowed as of late.

[Dragoonlordz]

xiZverx wrote...

...And santa wasn't made up by coca-cola.

Exactly who are you trying to fool? You did intentionally ban the user, because you wanted to make an example. But just like so many times before, you (the corporation) have failed at understanding how the internet troll works. You have unleashed a real publcity ****storm, and now you have to fix it.

You can't. People will know. And even though you will delete this post, people will still know. 

I love the way people will never be satisfied regardless even if they were actually everywhere at once and saw everything from every angle, they would still call foul. Problem is it's the same type of person who thinks the world is out to get him/her from day one.

I don't appreciate you telling people what they did as opposed what seems a fairly logical explaination. "You did pull down your pants and run around the streets barking like a dog." Doesn't make it a reality. We have had answers from both the victim and the Devs who while are not the people responsable as it was EA who pushed the button that caused this, the fact is we have heard both sides and it is resolved.

A glitch btw is a term used to mean error and while it implies a software or hardware issue it can also be used to describe a more general aspect such as a persons behaviour to base off a single word between two comments by seporate people isn't really the best proof you could use. Alot of people here make typos or type things then realise used wrong word or description just look at how many edited posts it doesn't mean they are lying.

Modifié par Dragoonlordz, 12 mars 2011 - 02:15 .

[Alastanir]

comador wrote...

The solution to this is simple... quit buying their games when they lie as badly as they have been.

They've lied about SecuROM being on DAII
They've lied about this being "human error"

What's next?

Time to take my money elsewhere is what. I suggest others do the same.

I'll tell you what's next... 

I'm off to play EVE Online.

[Melness]

Anathemic wrote...

I'm pretty sure humans don't 'glitch'.

Or was that a clever anaology Chris put in?

I skimmed the word glitch on Chris' post.

However, Human error causes glitches on systems all the time. Without knowing the very specifics of what happened, you can't say for sure that anyone here is lying.

[Eristic]

comador wrote...

The solution to this is simple... quit buying their games when they lie as badly as they have been.

They've lied about SecuROM being on DAII
They've lied about this being "human error"

What's next?

Time to take my money elsewhere is what. I suggest others do the same.

Yeah I read about the SecuROM. Also how EA was in legal troubles for not letting the customers know they had it, and what do you know they did it again. I bet that was a human error too. Man has bioware fallen.

[Anathemic]

Melness wrote...

Anathemic wrote...

I'm pretty sure humans don't 'glitch'.

Or was that a clever anaology Chris put in?

I skimmed the word glitch on Chris' post.

However, Human error causes glitches on systems all the time. Without knowing the very specifics of what happened, you can't say for sure that anyone here is lying.

Again it's quite obvious that Chris referred to a technical issue than a human one.

Declaring the technical post Chris posted as an analogy is splitting hairs at best.

[night0205]

Oh they have gone to far! Oh... Oh... I'm going to leave and go play Dragon Age Origins... oh wait... I'm going to leave and go play Mass Effect 2... dang it I don't have any other games installed on my computer... Ha, I do have another one, I'm going to play Neverwinter Nights 2... take that Bioware...!
...Stupid Neverwinter Nights 2... it sucks... I wish there was another company that made as good of games as Bioware... this world is unfair... I'm a brave little soldier... to precious for this evil world...

[Melness]

Anathemic wrote...

Melness wrote...

Anathemic wrote...

I'm pretty sure humans don't 'glitch'.

Or was that a clever anaology Chris put in?

I skimmed the word glitch on Chris' post.

However, Human error causes glitches on systems all the time. Without knowing the very specifics of what happened, you can't say for sure that anyone here is lying.

Again it's quite obvious that Chris referred to a technical issue than a human one.

Declaring the technical post Chris posted as an analogy is splitting hairs at best.

Again, it is human errors that causes glitches. It may as well as be both an employee making a mistake and the system being glitched by it.

[Anathemic]

Melness wrote...

Again, it is human errors that causes glitches. It may as well as be both an employee making a mistake and the system being glitched by it.

Now your really splitting hairs.

If it was a human error then why go to the length of posting in in technical terms? Unless, as from this post I quoted from you, you are referring to a human creating the actual technical glitch in the system, again why not outright say that instead of going into technicallities?

[Zanderat]

It most certainly was intentional. Go back to Stanley Woo's original explanation.

[Melness]

Anathemic wrote...

Melness wrote...

Again, it is human errors that causes glitches. It may as well as be both an employee making a mistake and the system being glitched by it.

Now your really splitting hairs.

If it was a human error then why go to the length of posting in in technical terms? Unless, as from this post I quoted from you, you are referring to a human creating the actual technical glitch in the system, again why not outright say that instead of going into technicallities?

All I know is that neither of us know anything more than what was said. Which means that you can't in good faith accuse someone of lying.

[Dragoonlordz]

Anathemic wrote...

Melness wrote...

Anathemic wrote...

I'm pretty sure humans don't 'glitch'.

Or was that a clever anaology Chris put in?

I skimmed the word glitch on Chris' post.

However, Human error causes glitches on systems all the time. Without knowing the very specifics of what happened, you can't say for sure that anyone here is lying.

Again it's quite obvious that Chris referred to a technical issue than a human one.

Declaring the technical post Chris posted as an analogy is splitting hairs at best.

I do wish you would drop this witch hunt... Your probably a nice enough person and it's very much a fair and ok thing to say you don't believe them or that you find their answer dubious but scanning every single word for 'possible' indiscrepancies, secret meanings and chinks in their armour is getting a little obsessive and weird.

Modifié par Dragoonlordz, 12 mars 2011 - 02:28 .

[Anathemic]

Melness wrote...

Anathemic wrote...

Melness wrote...

Again, it is human errors that causes glitches. It may as well as be both an employee making a mistake and the system being glitched by it.

Now your really splitting hairs.

If it was a human error then why go to the length of posting in in technical terms? Unless, as from this post I quoted from you, you are referring to a human creating the actual technical glitch in the system, again why not outright say that instead of going into technicallities?

All I know is that neither of us know anything more than what was said. Which means that you can't in good faith accuse someone of lying.

Good faith works both ways, the topic title came true, so why should I return Good Faith back to EA/BioWare?