Alex: Hi, my name is Alex. How may I help you?
Bryan: Hi Alex, I
just spoke to "Brian" via EA Chat, reference ticket #XXXXXX-XXXXXX. He
helped me finally get a replacement code for my Signature Edition of
Dragon Age 2. When I attempt to enter to code (XXXX-XXXX-XXXX) in the
PSN menu or the in-Game menu it brings up the "Black Emporium" content
which my previous code already gave to me. If I still try to redeem the
code he gave me it says, "The code you have entered may not be correct
or may not be valid." I attempted several times to reenter it but it
says the same thing. Just to clarify, I'm looking to have the "Digital
Armory" weapons (Might of the Sten, Seeker's Bulwark, Adder of Antiva,
etc) added to my account.
Alex: I
sincerely regret any inconvenience caused due to this issue.
Alex: So you have DA II signature edition ?
Bryan: Yes, I had an issue with the original code and he provided me with the replacement.,
Alex: Which code the online pass code ?
Bryan: I suppose, I only had one code in the box and it DID enable
the Black Emporium and the Exiled Prince but NOT the weapons pack or the
sountrack
Alex: Ok
Alex: Please visit www.social.bioware.com >> Profile >> Your registered game promotions
Alex: And enter UPC code XXXXXXXXXXXX & XXXXXXXXXXXX
Bryan: I do have the first registered already. I don't see an option to add
another?
Alex: Ok
Alex: Now please login-in game
Alex: Please ensure you log in with the same account you used on the social website.
Bryan: Ok, loading up the game now
Alex: Ok
Bryan: Ok, I'm logged in. Same email as social site since I have my other bonus' applied to the account already
Alex: Verify the content appears in the Unlockables screen by selecting Extras on the Main Menu, then Unlockables.
Bryan: It does not. My other items show up but not the Digital Armory ones
Alex: The Digital Armory doesn't come with Signature Edition
Bryan: the
slip in the box says it does, as well as the website. The Might of the
Sten, Adder of Antiva, Apostate's Courage, Seeker's Bulwark, etc
Bryan: http://dragonage.bio...fo/bonus_items/
Alex: Please wait for a moment
Bryan: "The Signature Edition is a special version of the game that
comes with multiple item unlocks as well as The Black Emporium and The
Exiled Prince DLC. It can be accessed by redeemed a code located on a
leaflet inside the retail box. The items included are Seeker’s Bulwark,
Ring of Resilience, Might of the Sten, Apostate’s Courage and Adder of
Antiva."
Bryan: No problem Alex, take your time.
Alex: Yes
Alex: Please allow me a moment
Alex: Thank you
Alex: I am forwarding your issue to the higher level of support for there review. They will contact you through email system
Bryan: Thank you Alex, how long should I expect to wait for a reply?
Alex: It usually takes 24 to 48 hours.
Alex: Is there anything else I can help you with today?
Bryan: I think that is all, thank you
Alex: Thank you for contacting EA.
Alex: Bye and Take Care!
Bryan: Bye!
This is the headache that I have been dealing with. Is it that hard to just enable the weapons for my account or provide me with a working code? How am I supposed to have an issue fixed when the Customer Support Rep doesn't 1) Even properly link to the site/proper area to register and 2) Even know what the Signature Edition comes with. So I guess it is another 2+ days of me waiting for no response like before?
Bioware Reps, If you can help I would appreciate it. I can provide the code if need be. Thank you.
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