In keeping with the OP's style:
Dear Bioware:
I'm sorry. You've been treated pretty unfairly recently, there's a lot of hate thrown at you and nobody deserves that. Constructive criticism is helpful, rage is not.
That being said... you let me down. I originally played Origins as a cracked copy (gasp!). I was just looking for something to test my new rig out. I played DA:O for a whole twenty minutes before I stopped, uninstalled the cracked copy, went on steam and bought it. I felt that strongly. Shortly afterwards I had bought most of the DLC and Awakening... along with ME 1 and 2. Now I can safely say you are the only gaming company I have no problem supporting.
I fell in love with you guys. And that's why DA2 hurt so much... I came to expect such great things from this series, from you, and I felt so let down. If DA2 was my introduction to your company, I may have never bought from you. The hook drawing me in, present in every one of your other games, just wasn't there. I so looked forward to that hook
Don't Panic! It's okay. I forgive you. But you can't repeat this mistake.
Now please, pick yourselves up, dust yourselves off. Maybe go back and play BG2 and DA:O to get back into the swing of things. Learn from this, take the criticism to heart and try to understand why people are so upset. Don't prolong this mistake with a hobbling DLC train I know that's what gets EA all happy in the pants region these days, but at this point it's adding insult to injury. Get back to the drawing board and get fixing this for DA3.
Forget DA2 ever happened and I will too
You've got this, and we still believe in you.
Thank You.
A faithful fan.