1 réponse à ce sujet

[a_customer]

To whomever it may concern,



I'm a gamer that enjoyed Dragon Age Origins immensely.  I'm also an
engineer that holds a steady income stream and purchases a large number
of games.  I'm probably the number one type of customer that any game
producing company wants to have.  While one customer like me probably
means little to you or EA, I'm hoping this doesn't fall on completely
deaf ears and end up in a canned form letter reply.  I am a realist
however and consider the odds slim.



I recently read this article
(http://www.tomshardw...ions,12371.html)
on Tom's Hardware.  While it's obviously a purely subjective matter,
the comments by the forum poster involved (vware) hardly seem to warrant
the iron fisted response delivered.  This concerns me greatly.



The customer appears to have purchased your product.  However, due to a
disagreement with the content of one post it appears that EA/Bioware is
now holding his game 'ransom' as punishment.  Not only this, but your
customer service representative (Stanley Woo, in this case) states,
"Consider it an added incentive to follow the rules you say you're going
to follow.".  After reading section 11 of the EA's terms of service, I
was hard pressed to find what particular section applied to vware's
forum statement.  It would appear EA/Bioware is using their terms of
service in a strikingly Orwellian manner to silence a customer who
voices something they don't like.  It would also appear that my ability
to play games I purchase from you or your company now hinges on my
toeing the line on any statements I make regarding you and your games.



On one hand, companies like yours want gamers like me to purchase your
products.  Technically savvy but immoral customers (I emphasize that I
am not one of these and heavily condemn such behavior) pirate games.  Your company obviously does not want
to encourage this behavior.  Yet you insist on tightening your control
on what a paying customer can do with your software.  You, and other
companies like you, claim this is necessary to prevent piracy.  In this
case, you've used this control to mete out petty corporal punishment for
an obviously somewhat satirical statement voicing displeasure.  This is
completely unacceptable and destroys my trust in your capability to use this control in a resonable manner.



At some point, I expect you to state something like, 'It wasn't us, it
was EA!'.  This is your game, created by you and your name appears on
the cover.  This is mostly certainly your problem and you share
responsibility.  Do not dish this off as EA's bad only.



I find this unacceptable and my respect for your company has diminished
greatly.  I will not be purchasing Dragon Age 2.  I will also not be
purchasing any other Bioware/EA titles.  At some point I expect a
company of your stature to have your customer's back and do the right
thing.  I sincerely hope that you issue a public reply to vware.



I would like to close this by saying I find your games to be excellent. 
You are a great company.  Please step up and do the right thing for the
customers purchasing your games.



Sincerely,



One Unimportant Customer

[AnnaBananaBamBamBoo]

This guy fell for it, hook line and sinker.